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FAQs
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How did Brian Roemmele become a payments expert?
Warning: I Am Not An Expert In Anything. I Am And Always Will Be A Student.My Payments Experience Is Completely And Utterly An Accident. I know not how to say this in a few words but it may be an interesting journey to share with you.A Nerd, A Geek And The Dreams Of Being A ScientistIt was all an accident while I was on my way to becoming a scientist. That dream got delayed. I was studying Quantum Physics and on the other end Astro Physics. This started as a university level course while a sophomore in High School. At the same time I was rather excited by electronics that start...
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How does it ‘feel’ to fly an F-35 compared to the aircraft it is replacing?
Major Morten “Dolby” Hanche is a pilot for the Royal Norwegian Air Force (Luftforsvaret) and has been providing updates on his experience with the F-35 on the Luftforsvaret’s “Kampflybloggen” (“Fighter Jet Blog”).For a bit of context; Norway currently flies the F-16 (the jet that the F-35 primarily replaces) and is procuring the F-35A (the Air Force / land variant replacing the F-16).Here is a post he wrote on the 2nd of June, 2017, translated via Google Translate:Norway's fifth F-35 landed at the Luke Air Force Base in Arozina May 25, 2017 11.13 local time. PHOTO: Luke Air Force BaseIn February, I was allowed to talk about F-35 during the annual Air Force Seminar at the Air War School in Trondheim. The order was F-35 and air-to-air roll. I have written a part about F-35 and air combat in other blog posts. This post is a customized version of the lecture I held in Trondheim, and it has a slightly different angle. Initially, I summarize the performance perspective before I go into the most important part of the article: How should the Defense use the F-35 in the air-to-air role? I think this is an important question, which we must have good and clear answers to. In a larger perspective, I do not think it's smart to try to distinguish the air-to-air role from air to hill. The point must be that the Armed Forces must have a plan for how to use the F-35. I will return to this in a later post.The term "fifth-level air defense" was repeated during the seminar. Even I'm a bit unsure of what it really means. Once I have used the phrase in the lecture, it was a very simple interpretation at the bottom: A "fifth generation air defense" is somewhat better - more effective - than we have today. Our academics can certainly elaborate on this in the future. Here you have talked:The king in the airI've used a lot about F-35 earlier. Last time I thought something about Air War College, my background was to have read specifications, test reports and have flown simulator. Then I stated that the machine was formidable. Now I have flown the machine for a year and I'm glad to say; What did I say? F-35 is the king in the air!I'll be a bit more precise: With full war equipment, my experience with F-35A is thatIt's easier to fly than F-16.It's faster than F-16.It has a longer range than F-16.It flies higher than F-16.It is more maneuverable than F-16.It finds opponents on a longer distance (than F-16 would have done).Opponents discover F-35 later than an F-16 would be found.And it looks tougher!So what? Is it relevant to compare with F-16? It is not very likely that we meet a hostile F-16. The reason I compare with F-16 is because I know F-16 because F-16 is a mid-to-tree example of a "fourth generation" fighter plane and because rated sources make it difficult to compare directly with more current threats there out.Let me give you some practical examples that I believe support my claims.Vingled crowWhen I took the F-35 in the air for the first time, I immediately noticed that the airplane was easy to fly. The impression has only been stronger since then. F-35 has a nice balance between soft and accurate response on one side, for example, when we fly in tight formation. On the other hand, the machine reacts quickly and violently when I need it, for example in close combat. In F-35, we sometimes prefer low-speed close combat because the F-35 can be reliably controlled at lower speeds than I am used to. Another side of the F-35 and ease of use is that it's easy to get up in the air and easy to land. This is especially evident when landing in sidewinds: F-16 is like a winged crow, which you have to guard all the way. In comparison, the F-35 almost feels like a train on rails.I live there and know what I'm talking about.Is it so important that the machine is easy to fly? Should not the pilots, with expensive education (and big ego) cope with a small challenge? It should be obvious that an airplane that is easy to use is safer to operate; The pilot gets more profits to plan ahead and can make better decisions. This is especially important with the F-35 since there are no two-seater seats for use in exercise. There will never be an instructor in a backseat, ready to save a dangerous situation. Good flying qualities are therefore a big advantage when we will bring fresh airplanes home from the summer of Arizona to a little worse and colder weather in a few years. (I live there and know what I am talking about).Supersonic speedMost importantly, however, is that a machine that is easy to use gives the flyer more profits to make good combat technical decisions. Good decisions needed to solve the assignment. In other words, we get more "tactical currency" out of the weapon platform when the pilot does not plunder with the plane.I want to tell you about another impression from my first flight in F-35, and that's the F-35 is a fast machine. The F-35 keeps effortlessly high speed. Unlike the F-16, this also applies to weapon loads. The machine is so "happy" that we need to make new F-35 pilots especially aware of this. The F-35 is upset if you do not follow. Therefore, it's not uncommon for a flyer without thinking it ends up in supersonic speed!In addition to being a fast machine, the F-35 is fast to accelerate - it accelerates well. It is clear in close combat. I can use the speed in exchange for a temporary, stronger swing when I maneuver compared to the opponent. Nonetheless, if I slam a little bit and give the plane a break, I quickly get back the speed. I can thus vary between crab and full sprint in a short period of time.With the F-35 you can vary between crab and full sprint in a short period of time. PHOTO: Torbjørn Kjosvold / Defense«El Gato»I have been introduced to "El Gato" during the fall when he learned to fly F-35 with us. "Gato" is an experienced F / A-18 pilot who has gone through the weapons schools of both the US Marine Corps and the US Navy, also known as Top Gun. Let me quote El Gato, after his first flight in F-35A: "... it flies like a hornet, but with four engines ...". (In comparison, the F-18 usually has two engines). Or to quote one of my Italian colleagues, after his first taste of F-35: "I did not think performance like this was possible." (So, in positive terms.)Is it important to fly quickly? Do not we have missiles flying quickly on our behalf? With an elongate country it is an advantage that we can keep high speed over a long period of time. We can fly from Ørland to Banak on the hour, and still have the opportunity to solve a mission. (We can not do that with F-16). Or, we can quickly be on the spot to help our colleagues on the hill or at sea.In addition, high speed and high altitude are important in air combat. For the same reason as spydkasters take slopes, we take a run-by-plane with the plane; We give the missile higher total energy, which means more range. More signNow means that it's even more difficult for the opponent to "turn" away when the shot comes."Dogfight"A controversial theme among (other) bloggers with strong opinions has been F-35 in close combat, or "dogfight". Many critics have been one-sided negative to F-35 in relation to air-to-air role, and especially in relation to close combat. I've read that F-35 is "a grape", "a turkey" and "a failure". (Ie, negative). I want to ask a counter-question? Is it relevant to talk about "dogfight"? I think many people exaggerate the importance of close combat. My experience is that "dogfight" rarely involves two planes that actively fight against each other. More often it is that a party has an overview while the other unsuspecting becomes a victim. The victim is shot down without trying for a defensive maneuver. I think we'd rarely be the victim with F-35 but rather the one who surprises the opponent.I think many people exaggerate the importance of close combat.Regardless of the background, let's assume that the "dogfight" is a fact. A year ago, we had so far begun to learn how we fought best match F-35. Now we have come a long way, and I have a different impression than the critics: I have found that F-35 is a maneuverable machine that causes serious trouble for F-16 and others when we meet in close combat. My experience is that it is easier to keep an offensive starting point, but also; that it's easier to turn a neutral or defensive starting point into offensive. What does this mean: If I were to be surprised at F-35, I still turn the fight to my advantage. If I find you first, the F-35 hangs like a coat and you do not get lost alive."You killed"I would like to emphasize an important difference from F-16 in this context. F-16 on the fly show is maneuverable and impressive, but F-16 with war equipment is "a beaten one". The F-35 on its side is maneuverable and fast also with war equipment. (The first time I flew with F-35 internal weapon load, I can honestly tell me I did not notice it on the machine.)A battlefield in the air is a dangerous arena, which we want to keep away. F-35's greatest strength is clear in the ability to find and kill others before they have the opportunity to take back. Nonetheless, if the missiles should fail, if I'm out of missiles or if the opponent has the perfect remedy; then I know that the F-35 is maneuverable and powerful enough to bite off in close combat as well as any other fighter plane out there."If I were to be surprised at F-35, I still turn the fight to my advantage. If I find you first, F-35 hangs like a coat and you do not get lost. "PHOTO: Torbjørn Kjosvold / Armed ForcesNinja in felt slippersBefore I go into the core of the lecture, I want to talk about low-key and sensors. Some have claimed that signature is almost something mythical, or at least a vulnerable concept, which at best has limited validity. My experience is something else. The reference is mainly to have flown to F-16 in scenarios where F-16 had Ground Control Intercept. What happens then? Well, for a long time, I know exactly where the formation with F-16 is and I have plenty of time to plan the attack. The F-16, on its part, relies on being led all the way back to us, whether they are able to take back. Nevertheless, the outcome is that all F-16 are shot down without fading off a single shot in our direction. There is nothing ridiculous about this. It's a completely uneven match. It is as though you were being attacked on the streets by a camouflage-guided ninja in filthy trousers, jumping out from behind a bush and striking a bat. It's rough, brutal and totally surprising. Another experience is that we manage to sneak out undetected past the formation with F-16, if we wish. I have taken myself a little while I "list" me past our opponents in this way. It gives a special sense of supremacy: knowing that I can shoot you now, or now, but I do not. At the same time as the opponent can not recover.It is as though you were being attacked on the streets by a camouflage-guided ninja in filthy trousers, jumping out from behind a bush and striking a bat.Is this just bargain or do I have a more important point? I think the combination of good sensors, low signature and high performance makes us better able to both solve the assignment and come home again. In other words, bag and bag! We get more "bang for the buck" with F-35 than with the F-16 (also) in the air-to-air role.A complex arenaBefore I move on, I warn against well-meaning critics its often binary interpretation: Air Combat is a complex arena. My experience is that the world is not black and white, that a single performance parameter, a single requirement specification or a loose extract of a test report does not tell the whole story and that human being is probably the most important factor. "It depends" is an answer I often hear in discussion with other pilots. There is more to say about the F-35 in the air-to-air role, but we have to take it to the bar (where unrestricted boasts belongs).I have tried to give you my user perspective on F-35. I hope I was clear that the F-35 is fatal in the air-to-air role. I'm sure (because I'm sure I would not like to meet F-35 in the air myself). Therefore, I also think the ordering of the subject was a bit frustrating: now it's time to believe us when over and over again, telling us that the F-35 is effective in the air-to-air role. We must move on in the debate and address the most important question; How should we choose to use F-35 in the counter-air role? As long as our political and military leaders do not have a complete answer to this, we do not have any five-generation Defense!Control and alert chainNorwegian military doctrine has had a strategic defensive and tactically offensive ambition. Strategically defensive is little controversial. Nor has there been much discussion about how we might try to act tactically offensive. I think that's because we've had little real ability to actually act offensive. Poor survival means that the Armed Forces can not follow an offensive line with F-16. At least not in the face of an advanced opponent. Our old F-16 is particularly vulnerable to modern air defense systems, which in practice shut the airspace for us. F-16's poor sensor capacity means that our F-16 is also fully dependent on the control and alert chain to be effective on mission.Now it's time to believe us when we go again saying that the F-35 is effective in the air-to-air role.Because the F-16 is so dependent on support from the control and warning chain, our F-16 has traditionally been "tight link" in terms of engagement rules and authority to deliver weapons. In practice, the pilot has received approval to engage each air goal. There are good reasons to keep a tight link, not least to avoid unwanted political and strategic consequences, but also to avoid engaging other own forces.Unlike the F-16, the F-35 has a robust ability to identify air targets on its own and with great accuracy. Before I move on, I track a bit to emphasize an important prerequisite: That we have an updated and validated electronic library in our F-35. The library describes both friendly and hostile radio transmitters of all kinds, such as radar. Set on the tip; An inaccurate electronic library causes the F-35 pilot to shoot down the passenger plane instead of the enemy combat plane. Therefore, I think the priority of just programming lab was an invaluable step towards a five-generation defense.Norwegian military doctrine has had a strategic defensive and tactically offensive ambition. PHOTO: Torbjørn Kjosvold / DefenseMore authority for the cockpitBack on track. Assuming a good electronic library and robust ability to identify goals on their own; Therefore, in a full war situation, greater authority should be delegated to the F-35 pilot. If strategic and operational management does not dare to delegate authority to "cockpit", and inverting our old action pattern, where the control and alert chain "approves" every shot, we will always be less effective than possible with the F-35. We will operate a fifth generation weapon platform in a third generation Defense.Greater delegation of authority to "cockpit" also means that the control and warning chain has a slightly different role. There is less emphasis on control and more emphasis on alert than we are used to. (F-16 must be "rented" completely into the boxing box, if there will be any match. F-35 finds the road itself, right from the wardrobe.) Since the F-35 only needs to be directed in the "general direction" we usually have little need to talk with the checkers on the ground. An updated situation picture, showing land, sea and air targets, and shared with data links, is probably all that is needed. ("Voice Control" was the British already successful during the Battle of Britain.)Greater trust from managementAnother likely challenge for our command and control device is that F-35 abruptly can be the only sensor that follows an air goal. This may be because the control and warning chain does not have sensor coverage in the area or because the sensors are broken. Nevertheless, it brings again the issue of delegation of authority. Perhaps we have no other data on this goal, but the F-35 has identified it as hostile, with high levels of reliability. What decision should boss NAOC take? Should he be part of the process? Can he be part of the process, if the goal is volatile - do you think a cross-missile - or if F-35 is out of line coverage?Delegation of greater authority to the "cockpit" requires high trust from senior management (which will surely look after the F-35 squadrons as a sphere of "strategic" fenomenals and lieutenants). Continuing good education lays the foundation for trust and delegation, but I doubt that education alone will bring us to the fullest. I think it's important that senior management takes an active role and engages to learn and fully understand what F-35 brings. This understanding is essential for managers to dare to rely on system F-35. Without a greater degree of delegation, we will hardly be able to fully utilize the F-35.New and important choicesThis might be a slight downturn. Back to the air defense. Defensive contra-air with F-16, or air defense, we are well-known in Norway. F-16's poor sensor capacity and low survival rate made the F-16 a purely defensive resource for home-based use: We wait until the opponent signNowes us and sends F-16 to engage the opponent's airplane, over Norway. (Hopefully , because the gun load is delivered). The goal selection for our F-16 in the counter-air role is therefore self-evident; We are chasing the enemy's airplanes. The planes are the goal. This is a reactive way of action, which forces the Armed Forces to keep high readiness over time. High preparedness requires large resources. (Has the Armed Forces great resources?) With F-35, and in the long term, Joint & Naval Strike Missile (JSM & NSM), this changes.Good survival allows the F-35 to operate in areas that are closed to F-16. Good sensors allow the F-35 to be effective also without the support of the control and warning chain. (In other words, not just "home"). Therefore, the F-35 gives our military and political leadership new and important choices. Choices that must be taken now, which must result in updated headings, attitudes, concepts and plans in government, ministry and operational headquarters. (If this does not happen, only squadrons are ready to be ready by 2019. Do we have a five-generation Defense?)Delegation of greater authority to "cockpit" requires high trust from senior management. PHOTO: Torbjørn Kjosvold / DefenseContraindications AirOur managers can choose to use the F-35 just the way we use F-16 today, as a kind of Super-16. (An F-16 on steroids). F-35 will do better in this role than F-16 today, but the behavior is still reactive, requires large resources and we have limited own target choices. (It's like using a modern PC just like an electric typewriter, without ever logging in online. Not to mention a round of solitaire.)With the F-35, our political and military leaders can for the first time choose to be tactically offensive. In a contra-air campaign, target selection only needs to be enemy aircraft in air, across Norway. We can choose to intervene in the opponent's chain on an earlier stage. Within the framework of contra-air, natural targets can be command and control systems, opponent's airports with aircraft on the ground, runways and weapon bearings, or the opponent's logistics chain. It should be obvious that these goals can give greater effect to an opponent, especially over time. None of these choices are on the table with F-16 alone.Most important means of actionIf we choose to be more offensive in the use of air force, we are going on to a proactive role. It moves us away from a forced fatigue war and will be an asset resource. Especially for Norway's small defense. An offensive approach forces the attacker to confront defensively.A natural continuation of this thinking must be to clarify the role of F-35 in defense of Norway in a joint operational context. Not only air-to-air, and air power, in a vacuum. What should we prioritize, with limited number of aircraft available? Should we provide support for the army at Finnmarksvidda? Should we fly patrol over the frigates to the Navy? Can we do everything at the same time, or should FOH prioritize other goals that could give greater effect?I do not argue that Norway will only react aggressively. What will be the correct use of power in a given situation, it is up to our senior executives to decide. My point is that our managers have a job to do: Our leaders must think through the new freedom of choice, and find out when, where and how, F-35, as the Armed Forces most important means of power, should be used tactically offensive in defense of Norway. We do not have a five-generation defense before we have this answer crystal clear.
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What will be the upcoming growth in the digital signature market?
The Digital Signature Market Research Report provides value chain analysis on the revenue for the forecast period 2016-2023 and estimates for each application in terms of market size, share, trend and growth. Furthermore, the report quantifies the market share held by the major players of the industry and provides an in-depth view of the competitive landscape. This market is classified into different segments with detailed analysis of each with respect to geography for the study period.The market size in terms of revenue (USD MN) is calculated for the study period along with the details of ...
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What's the best comprehensive back office system for Real Estate brokerages that includes Transaction Management, CRM & Drip Ema
All brokers use some sort of software suite to help them continue on the go.“Approximately 71% agents responded that they did use some form of CRM service that is integrated with website and other 3rd party software like MLS & Zillow.”Right real estate software which is combination of CRM + Transaction Management + EMail application can be selected by doing feature-by-feature comparison only.Yet, successful sorting out of important features of an integrated back-office system is intimidating, especially to non-technical people.RealtyShine is bringing to your eyes real estate industry-specific suite of applications that you need to expect from a software vendor to avoid generic piece of property management solution:Tenant/contact managementTenant self-service portalsDocument management (lease agreements, 1099s, official notices, etc.)Native mobile applications for iOS, Android & WindowsProfessional web portal integrated with CRMRent payment processingWorkflow managementWork order/maintenance managementApplicant screeningAccounting and financial managementProspect/lead trackingLead scoringUnit inspection formsIntegration with ILS (internet listing service)Reporting and AnalyticsOnce shortlisted any property CRM, check out its Marketing Automation(MA) and Billing/Invoicing capabilities, because transaction management module may have been excluded from CRM, as you have already mentioned.Although many CRM providers boast to have added MA functionalities, they are quite limited in scope.At RealtyShine, we work passionately to make our customers look brilliant on reality space by delivering futuristic real estate tools that are fully web enabled.To know about pricing and plan, you can navigate to this page.
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What are the best ways to succeed massively in real estate?
You have to face the reality that you are heading back to school as the first year(s) are learning experiences. There are so many figures out there, like 80% of American agents leave in their first two years or something like that but it is reflective of people coming in with only a focus on making money and not a career.be open minded, learnbe trainable and then apply what you are taughchoose a broker not by the commission split but based on the training programBest, absolute best bet for success, get hired by a strong team, one with good leadership and one that is actually hard to get into. You will learn more working in a strong team in the first year than you will in five years on your own.If you join a team, who is their coach, Tom Ferry, Ken Goodfellow or whoever? If the team is not being coached by a top coach, do not bother, find a better team.Go to office meetings, learn what is happening, go to board and brokerage events, seminars, head to NAR Expos, absorb, learnI have been at it 50 years and I still sit down at lunch most days, when I am working in my home office and I turn on YouTube and watch a real estate or training video.Read the Millionaire Real Estate Agent and online, the remarkable, List More, Sell More by my favourite trainer, Jerry Bresser.If you put in less than 10 hours a day the first year, you are slackingCover as many open houses as possible for agents in your office but check them out first as some are dogs, or impossible to find even with 10 arrows pointing. Only cover saleable listings.Take a top producer to lunch. Not coffee, that is too cheap. If in the same office, ask if you can shadow her or him which some may allow. I spend as much time as I can with fellow top producers, their success and enthusiasm is contagious.DO not hang out with failed agents who bitch and complain. Do not walk away from them - run as fast as you canHave a great manager, someone who actually cares about your success and who will spend time with youI can go on and on. I was lucky, I was just 21, I got shoved into a hot subdivision, the commission per deal was terrible but we sold 5 or more a week so it paid off and I learned. I also observed that the money was in resale so I started to work hard to find buyers of new homes who had a resale to list. I knew nothing when I came in, there were no books, no tapes, nothing and I sold 100 houses my first year because I did what I set out here. I learned and at 50 years now I now know about 50% of what I need to know about real estate. I was recently at NAR Expo two months ago in Boston and took 11 seminars plus I got to hang out with top Realtors and I came back pumped and have put new things into my business.Very last thing, since 1968 I have been having a love affair with real estate. I have served some wonderful people, I have served some very difficult assholes as well (which gives one great stories to tell) and I have had incredible mentors along this journey. I could never make the money I do somewhere else, have reasonable hours, vacations and super friends because of this business. Either fall in love with you do or it will eat you up and spit you out.Your destiny and journey lies within you, No one is going to pull you through your first year. It is yours to seize.Best wishes for success, report back in one year and Merry Christmas, a real estate career can be a great gift for you and your family
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Best cloud crm for individual business brokers/ commercial real estate
Hi Riki,There is no best CRM there are only CRMs which work for your business in the way you want them to and provide the outcomes you need.So the question has to be “How do I decide which CRM system is best for my needs"Firstly a word of warning.......Having had many conversations with potential customers and their CRM requirements (and other tools) I have learnt a really useful thing. The person who says that “ABC CRM is the one” is not really helping you; this statement is probably made for one of two reasons:“I have a relationship with XYZ and could therefore benefit financially if you buy this product” or“I found this CRM meets my organisation’s needs, but I don’t really know if your organisation works in the same way, has identical processes or wants similar outcomes”Clearly this is of no use to you whatsoever.... So what should you do?What’s required here is an objective view of your business requirements based upon your needs, processes and desired outcomes.You need to make some decisions based upon how you do business and the circumstances specific to your organisation and industry sector, based around the following….What do you want CRM to do, how will you use it, how will it integrate with other business critical tools you already use (for example billing, invoicing, accounts, credit/debtor management, stock management, bulk emailing tools etc.), how many users, remote or hosted, which commercial KPIs do you want to measure, what reports do you want to generate, how do you currently produce reports, create proposals, raise invoices, manage stock, what marketing are you doing - Inbound or Outbound, social media, do you have written sales, marketing, client management workflow(s) and strategy plan(s), at what point are leads passed from Marketing to Sales, have you mapped out of your complete customer journey, all of which can be configured into your CRM solution, can you automate certain business processes to save time and increase accuracy and efficiency, does much of your information reside in excel spreadsheets and or in people’s heads / devices (phone, laptop etc.) - how do we get this into the system ......Prioritise this list (and any other factors) into 3 - absolute essentials, nice to have, yep that would be cool.Now you will be able to select a list of CRM tools which deliver what you need, the way you do it, as there is nothing worse than having to change your business processes to fit the tool. Get demos from at least 3 providers, and ask difficult questions.Final point - Budget: You need to obtain the total price for delivery, not just the per seat price.... additional factors here are any customisation, data upload (inc. any standard documents), building/setting up interfaces between CRM and your existing tools, training, maintenance, getting all the modules you need to provide you with a complete solution.....Good luck with this!Hope this helps - feedback / comments welcome. Please let me know if you need further assistance.
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What is your most bizarre airport experience?
I have worked for an airline at LAX for the last 6 years. Bizarre doesn’t even begin to describe some of the people and situations I’ve witnessed. I could list hundreds of examples but I don’t want to scare you away from flying altogether, so here are just a few.I was working the front desk at our airline lounge one afternoon when a guest walked in and asked to purchase a day pass. She was a thin, 40-something brunette, about average height, sporting thick-rimmed glasses and a pixie cut. At first glance, nothing seemed out of the ordinary.As I went through the process of selling her the pass, she started telling me about her day which turned into vague stories about her life. I kept having to pause and look up at her because I couldn’t follow what she was saying. She spoke rapidly and rambled about unrelated topics, jumping from one to the next. I attributed her behavior to airport stress and politely nodded and smiled (as one does when they work in customer service and are privy to many a life story). I handed her the receipt and welcomed her to the lounge, pointing in the direction of the main seating area.After she settled in, she approached the desk once more to ask about the amenities and we spoke again. I don’t remember what was said because my co-worker had distracted me during the conversation. He gave me an eyes wide open, brows raised look followed by a “why are you still talking to this woman” nudge because he noticed she was acting a bit erratically. I responded to him with an eyes wide open, brows raised look of my own followed by a “she’s nice and probably just anxious about traveling so don’t be mean” smile. “Whatever, I’m going on break.” He laughed. “Good luck.”She noticed none of this, as she was pacing from the desk to the door and back to the desk while looking at the ceiling and chattering about on the way back to her seat.Shortly after, a police officer entered. He showed me his badge and stated he was looking for a woman by my new friend’s first and last name. I informed him that she was there and led him to her seat in the center of the lounge where thirty or so other passengers started looking on curiously.The police officer spoke with her, asking basic questions such as her name and travel plans. He stepped outside the lounge for a moment and shortly returned with three more police officers. They advised me to cancel and refund her ticket, as she would “no longer be flying”. Minutes later, a handful of paramedics and firemen appeared with a stretcher.“What is going on?” I asked.“She escaped from a mental institution this morning.” The officer beside me said in a low voice. “Her husband reported her missing and we traced her here through his credit card charges.”My eyes widened.“Yeah.” He nodded in agreement.After consulting with my manager, I led them to a private room within the lounge so they could escort her without a peering audience. As they walked her there, she began knowingly screaming, “Please don’t take me back, please!” It took two men to cuff her to the stretcher while the others tried to calm her down but she resisted, sitting up and continuing to cry out, “Please it’s not true! My husband put me there, whatever he told you it’s not true! Don’t make me go back!” She began to swear in her proceeding cries for help. The medics injected her with a needle and her shouts diminished to whimpers. I stood frozen as she looked at me, eyes pleading, and begged “Don’t let them take me” before surrendering onto her back. My mind raced as rapidly as she had spoken when she first entered the lounge. What if she really didn’t belong there? What if it is a conspiracy? She didn’t seem like she needed to be in a mental institution, after all she’d made it this far on her own… But what if everything they are saying is true? Maybe her husband really is just trying to help her... Can I do anything either way? I knew that the answer was no and gazed down helplessly. They led her out through the room’s private exit as I proceeded to apologize to the other guests in the lounge, purposely avoiding direct eye contact and mumbling something about how I couldn’t give them any other information but that they had nothing to worry about. I went back to my desk. As I canceled her ticket, my co-worker returned. “Did I miss anything?”…I kid you not.Second story is short and “sharp”! I worked out of Logan Airport in Boston for a year before transferring to LAX. Our ticket counter there was directly adjacent to TSA, so we saw everything. One time an elderly passenger was going through with his cane when TSA discovered a sword inside of it. Yes, a sword. He claimed he had no prior knowledge…Last but definitely not least, we had a woman fly from Seattle to Los Angeles with her “emotional support” turkey. It is banned now but at the time there was no written policy that specifically forbade it. I will leave you with this photo, which speaks (or gobbles) for itself:EDIT: This was my first Quora post and I was not expecting many people to read it, but thank you for the views and upvotes!Here are two bonus stories that occurred when I was working recently for anyone who is interested in the bizarre and shocking goings-on of an Airport Baggage Claim.My friend was opening the baggage office at 5am when she heard a loud thud. Random noises are not uncommon at LAX, but the Arrivals area at 5am is generally quiet. She walked over to the baggage carousel to investigate the sound and saw a man lying on the floor covered in dust and pieces of plaster. She looked up and saw a giant hole in the ceiling. This man literally fell through the ceiling. Police officers were called and upon further investigation they found blankets, toothpaste, shaving cream, and other amenities up there. Some of you may remember this story from the news, but they found out he had been living in the ceiling above the baggage carousel for months, rent-free!A white-haired man with a salt and pepper beard and thick black trench-coat was pacing frantically and swearing to himself by our LAX baggage carousel one afternoon. I walked into the baggage office and asked my co-worker Lauren* (not her real name) what his deal was. She said he was angry that his bag did not arrive with his flight. She had been trying to get information from him for 20 minutes so she could locate it but he just kept walking into the office, cursing the airline for losing his bag, storming out and looping around the non-moving baggage carousel as if expecting his suitcase to magically appear with each completed lap.I spoke firmly to Roger* (also not his real name) saying we could not help him without any info as to who he was, where he flew from, or his bag tag number. He threw his boarding pass and baggage claim ticket in our faces and escalated his anti-airline rant “I will never fly ever again! Never! I’m taking the Greyhound next time!” to an anti-America rant “This [BLEEP] COUNTRY! I hate this country!” and then listing off the many ways in which he felt wronged by the government, no longer referencing air travel at all. I glanced at Lauren who mouthed, “this guy is loco” and we immediately began the search for his bag to rid ourselves of his presence.I pulled up the bag history and saw that his bag was scanned in LAX just 30 minutes prior. Temporary relief filled our lungs until we realized that it was mis-tagged as a transfer to Honolulu, Hawaii and loaded onto that connecting flight.“Great!” Lauren stated. “We can just have the ramp team pull the bag.”Not great. The flight had left just 5 minutes prior, so the bag was already en route to Honolulu. Had he cooperated from the beginning, we could have discovered this immediately and reunited him with his bag before the flight departed. Of course since the redirect wasn’t his fault (the agent in his origin city incorrectly tagged the bag to Hawaii under a similar passenger’s last name - always do a visual check of your luggage tags before they get sent away!) we advised him that he would be compensated, his bag would be sent back to LAX ASAP, and we would set up delivery to his address upon receipt. He would have it by the evening.He fumed.“DO YOU KNOW WHAT’S IN THAT BAG? DO YOU?” We stared at him blankly as he shook his index finger in our faces. “MY ROCKS!”Lauren and I looked at each other, both at a loss for words. He continued. “THEY ARE THE MOST VALUABLE ROCKS IN THE WORLD!”We repeated that we would call the supervisor in Hawaii directly to personally ensure that the bag was placed on the return flight.“AND WHAT IF THE PLANE CRASHES, HUH? WHAT THEN?” Our office was getting smaller by the second. “IF THAT [BLEEP] PLANE GOES DOWN AND EVERYONE ON IT DIES, THEIR [BLEEP] LIVES COMBINED ARE NOT AS VALUABLE AS MY ROCKS! HOW WILL YOU GET MY ROCKS TO ME THEN?”We readied ourselves to call airport police, worried he may become as violent as his speech, when his younger, long-haired colleague appeared by his side.“What’s going on Rog’?” He wore flip-flops in December and spoke as he chewed on gum.“These [bleep] lost my rocks! My bag went to [bleep] Hawaii!”His friend paused for a moment, a smile forming on his lips.“That’s excellent news.” He remarked to our surprise. Roger (can I call him Rog’ too?), stared at him dumbfounded. He continued slowly and in a soft voice, “The rocks were meant to go to Hawaii. They needed to touch down on Hawaiian soil.” His smile was fully formed by now. “Remember the curse? This is the chance we’ve been waiting for to finally lift it. After all these years! This is excellent, just excellent.” He sputtered gleefully.Lauren and I took turns hiding from these two in the back office.Roger had calmed down, but only in a calm-before-the-storm type way. He dug through his hand bag, pulling out a smooth and glossy brown stone, no larger than the size of the circle formed by touching your thumb to your forefinger.His voice rose again.“SEE THIS ROCK? SEE? THIS IS ONE OF THEM.” He waved it in front of our faces. We weren’t trying to get fired, so we didn’t say anything back to him. Our lack of a reaction must have upset him because he proceeded to lunge his arm backwards and lurch it forwards, throwing the Most Valuable Rock In The World at the wall and missing my face by inches. His priceless stone became chipped upon impact and fell to the floor.We 100% should have called the police, but we stood there in stunned silence and let our supervisor with perfect timing handle him. She spoke to them coolly and finally got them to leave. He left his precious rock behind as Flip-Flops told us we could keep it before skipping out the door behind him.I plastered a smile on my face and waved to good ol’ Rog’ on their way out, calling after him deviously, “Aloha!”We breathed the Most Satisfying Sigh of Relief In The World and laughed as Lauren speculated that he must have grave-robbed ancient stones from King Tut. She joked that when the bag did arrive, we should grab an entire roll of fragile stickers and wrap up every last magical rock with them as well as the entire outside of the bag before sending it out for delivery.I discarded my present shortly after finding no evidence of the supernatural, thereby deeming it the Most Overrated Rock In The World while contemplating new career choices.
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