How Can I Sign Nebraska Banking PPT

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good morning everyone and welcome to this week's edition of encompass live i am your host christopher ness here at the nebraska library commission encompass live is the commission's weekly online event we are a webinar a webcast online show terminology is up for debate but so you but yeah you can call us whatever you want whatever you call us we are here live every wednesday morning at ten a.m. central time the shows are recorded however so if you are unable to join us on wednesday mornings that's fine you can always go to our website and all of our previous shows going back to when we first started this in january 2009 are all on our archive pages so you can go there and see anything that you might have missed the show and the recordings are all free and open to anyone to watch so please do share with your friends colleagues anyone who you think might be interested in any of the topics we've had on the show as for our topics we're pretty broad we do a mixture of things here presentations many training sessions book reviews demos basically our only criteria is that it is somehow library related and we are happy to have it on the show we do have Nebraska library commission staff that come in and do sessions sometimes talking about things that we're doing here locally in Nebraska and at the Commission but we also do bring in guest speakers from across the country and as we have this morning on the line this is Jennifer koerber hi Jennifer hydro stuff and she is I think I have your new title here a Public Instruction curriculum development coordinator yes every quite a mouthful yeah she does cool Public Instruction stuff at Boston Public Library let's say that yes yeah and I've worked with her before on presentations and and whatnot and um I saw she had written this uh pretty cool article in library journal last month it was came out i believe yep yeah first gym and about this you know dealing with training your staff and devices and whatnot and so i decided i asked her to come on the show and share with this what she's got to tell us about managing this crazy device deluge that we are all dealing with so um I'll just uh Hannah would you take it away Jen alright sounds good good morning everybody and in particular good morning to Michael sours who I know is out there in the audience I saw him log in and he'll become a little bit later this morning we are talking about managing the device deluge and specifically not so much managing the devices we have in our buildings but also the devices that our patrons are coming in with because as you all might have noticed the number of things that people come in asking about looking to do library looking to access library services on looking to use in the course of doing their work at the library that number and variety of devices has increased exponentially over the last 10 years and I can say over the last 10 years because area because in 2006 I attended my first Internet librarian because of a trend I'd been noticing in the branch I was working in at the time which was that computers we'd been offering computers public computers for a long time people have been bringing in their laptops but there had started to be a serious uptick in how technology was affecting what I did every day in the branch and so I heard about internet librarian and attended it in the fall of two thousand six and when I came back I was asked to write up a little report to put out to the rest of the staff at the library and you can read it on the screen but basically librarianship had shifted fundamentally not changed because the core of what we did haven't really changed we still provided information services we still offer learning resources and we found recreational reading and activities but there was beginning to be a shift in how we had provided the services and particularly the devices that we had provided them on and then I thought very strongly at the time and still do that the key isn't resources but attitude how we as staff got out there and dealt with all of this stuff that was coming into our buildings and being able to adapt change and keep up and that has really been the core of everything that I have done for most of the past 10 years with regards to working with staff working with the public working on presentations and training my own development all of that has been about figuring out ways to just keep up and keep on top of it and be able to handle it and help when people come into our buildings looking for looking for information about these things in their lives and I got to say when I said this in 2006 it scared people because as it says librarianship hadn't really changed we'd been using in the buildings particularly we've been using roughly the same stuff for decades the ILS is a changed yes we'd added catalog computers but fundamentally what we did to use what we use to use our to do our jobs haven't changed very much and now it was and this is 2006's before the iphone it's before the ipad it's before twitter or facebook it's before all of these things that are now commonplace and so we've been asked to do a lot in 10 years and we're going to be asked to do even more moving forward because the problem is that the number of devices the sorts of technology that exists in people's everyday lives it's just getting broader it's getting deeper it's getting more widely varied it's just more of it you've got everything from iPads and Kindles and iPhones and Android devices of all sorts laptops all this more now what we call more standard stuff to the things that people are bringing into their homes and chromecast's and Roku's and smart everything in your house from smartwatches on your body to smart thermostats on your wall too smart onesie is keeping track of your loved ones as they sleep there's another one out there called the mother which is this kind of monitoring system for anybody not just babies but people of any age and it kind of keeps track of them and they can check in with you and you check in with its kind of somewhere between freaky and wonderful all at the same time and no these are not obviously the chromecast the baby onesie are not things that our patrons are bringing in with them or using for library services but they are absolutely things that people are asking reference questions about or looking for help in learning how to use or just trying to deal with the things in their lives and by helping people our patrons dealing with the things in their lives we also have to learn how to deal with it and ours both as staff and just as members of this technology using public so this is the problem is that it's just getting I won't say worse because I don't think it's worse I think it's just more diverse and more complicated now complicated problems can require complicated solutions but sometimes they can kind of also be fairly simple ones and the training ideas that I put forth in the library journal article and in other presentations and writings that I've done is both complex because it can they can potentially have a lot of moving parts but they're really kind of straightforward and I was thinking about them just before this presentation and what came to mind is the idea of a build a bear because you are taking you have the potential to take lots of ways in which to train staff help them support them maintain their knowledge and keep using it in a professional space but at the core it is it similarly in off all about heart it's all about that attitude that I talked about at the beginning and that's enduringly what i discovered the build-a-bear process works on is you start with the heart and then you build out a bear that's right for you you can bring that same approach to your training for staff in all of this now anyone who has ever done any training or really any program development this should look fairly straightforward this little cycle it's and very familiar it's how you can discern what you need implement it and then upkeep and update it and then determine if it's working and also what you need for the X go around assessment instruction programming and then maintenance and then keep repeating that cycle over and over again and that is really the core of any good training program but we're going to first look at assessment then we're going to look at instruction and then we're going to look briefly at maintenance and inside of maintenance I'm also going to include keeping up keeping up on trends keeping up on new tech keeping up on what's out there so assessment we are librarians we are library staff we have been working in libraries for many years assessment and outcomes measurements are a fairly intrinsic part of what we do and this is the first time i will use the phrase if it's fixed don't break it in other words use what you already have if you're already doing staff surveys or self evaluations if you already have questions in annual reviews then keep using those tools to find out both what skills your staff have already and what they need because they're going to be the best best under standards of their own skill sets and some for some extent of that what they don't know and by continuing to ask them in lots of different ways you can find out what then need to have to feel prepared to deal with all of these devices same thing with your users if you're already doing user surveys just include questions about technology include questions about what they have what they don't have what they what neat thing they heard about on the news last night some other ways that may not have occurred to you yet is gadget counting we do people counting we do book counting we do materials counting do gadget counting sit in a building and just very unobtrusively watch see what devices people are pulling out of their pockets what they're pulling out of their beds you don't have to go staring at them because it's usually pretty office you can tell an iDevice an apple device from five feet away you can tell what an android screen looks like you can see whether or not there's a little glowy apple or a solid piece of metal as the back of a laptop it's you don't have to get in people's faces to see what devices they've got you just have to pay attention you have to spend a little bit of time walking around seeing what devices are walking in your buildings and for that matter do this out if you're particularly for a community library or an academic library walk around and see what people are using in the restaurants and the coffee shops in on the street on you know just pay attention to what people are using in your area and that's going to tell you what people might need help with similarly informal data gathering you're getting asked reference questions you're getting asked for help you're getting asked for training by people hopefully what are they asking about what do they say they need help with and then you can start doing some extra stress staff training on those things and then if you've got those relationships with folks just ask them with tact what they're using what are they using in their library you know in in your space what are they using at home what are they using at work that they're confused about it might need extra help with just ask because that's going to tell you what to focus on and one of the things I mean some of them are obvious you want to be able for you want to be able for your staff to be able to support library services that you're providing like ebooks or databases or mobile help or any other services audio books and downloadable media and streaming media now increasingly with things like hoopla and Zinio you want to be able to support them using those library services on their own devices so you're going to pay attention to what people are asking for during your needs assessment you're going to look at upcoming technology trends what you know the Apple watch has launched what does it mean that you've got people who are now trying to look at the library's website or your email notifications or your chat help on a screen that is three inch two and a half by two and a half inches those are upcoming trends that are going to be important to you so keep on track of keep looking at those for what to focus your training on and then general troubleshooting skills just how to ask good questions to help a patron get to the question they're actually asking if this sounds like a reference interview it is but people don't know is staff don't always make the connection between being able to ask good leading questions and reference interview and leading good leading questions in a technology help interview they're the same skill set you just have to know which kinds of questions to ask that's the only what things that's different and that's what you can get some help with and then of course soft skills presenting public public speaking customer service all of the things that will also help staff interact better with patrons and their technology in my work for the library as curriculum coordinator I've been looking at a lot of large reports from both large library organizations and federal government these three by the way all of these slides will be available both on the encompass live recording page and also i will put them up on SlideShare and they'll be available via Jennifer Korver com so don't worry about scribbling all this down its I promise you it'll be available online afterwards so there have been a couple of reports lately that have come through on my desk that really talk about both how technology is having an impact on education and learning in general and how they're having an impact on libraries and all three of these mentioned technology in some way from different perspectives both generally how library support education how skills need to be changed in addressing skill gaps need to be changed across every institution in the US and specifically financial literacy because now you've got mobile banking how do people stay safe and their mobile banking information how do people stay safe if they're shopping online that sort of financial literacy as well okay so this is all about so far we've talked about how you figure out what you need to talk about what you need to train your staff on and what you need to do to keep people up to date first of all does anybody have any questions are there any any confusion at this point I mean no not yet anyone if you do have any questions please do use your questions section of your go-to webinar interface type in there and I can grab your questions and pass them on but nothing had come in while you're talking also if I'm talking too fast i realize i am a native New Yorker I have lived in Boston for 25 years oh yes I get a little excited and I get very very speedy so if I do need to slow down just wave a hand at me or something I think you're doing fine okay Oh someone just wonder your website it's just a Jennifer koerber calm I'm adding it to the links for the show as well home we do collect all of the any URLs or mentioned websites so they'll be included afterwards too also excellent so that's how you would figure out what you need to train on and at what level to what depth and on what stuff so what does the training actually look like as part of my work for the library journal article I put out a short questionnaire to about a dozen or so folks working in library is who I either know personally or had recommended to me for their training programs and asked them this question what is it what does your staff training look like for modern devices modern technology and how do you do it and overwhelmingly it was a combination of in-person training but not just formal in person training but also informal in-person training and online resources for continued learning and general support and maintenance and it was frequently decentralized it wasn't everybody comes down to a classroom sits together in a class for an hour two hours half a day a day that stuff was part of it but that wasn't the focus of the training program it's kind of like what we just would figure it out during the first wave of real social media training and learning in libraries about also about a decade ago with learning to point o from Charlotte and Mecklenburg it's that you need to get your hands in it you need to get your hands on the things whether it's learning how to use of social media site or learning how to use a piece of technology but then you also just doing a one hour workshop isn't as useful as something a little bit more freeform something a little bit more self driven self-directed and self-important you know what what makes that thing important to that person who's learning and so informal decentralized training in person training hands-on training plus online resources both formal and informal seem to be the way people found worked best for the staff in their locations so again here's number two we're a petition to this if it's fixed don't break it use what you already have if you have very well attended formal training classes don't force people to do decentralized impersonal trained in formal training just because I said so use those existing training classes and just adapt the topics to social media that the topics to current technology is adapt the topics to troubleshooting whatever it is take if you've got a well-attended training program use it use it for everything it's worth because people are used to it they've got it built into their workflow they've got it built into their taught their schedules and their their mental process use it for all that you can even if it even if what you do in one of those training classes is a drop-in gadget hands-on session or petting zoo then you're still using it within the framework that people already understand so work with that don't change just for the sake of change if your training program isn't as strong or you don't have one then you can start some of these other ideas just to get people's hands on things you can do a drop in gadget or petting zoo session and at any of your locations you can do a bring a thing to meetings basically this is all technology this is again this is not technology that people are just using inside buildings so we don't have to come to a place in our library buildings to learn about it ask people to bring their favorite new gadget that they got for the holidays or their birthday to a staff meeting ask them to bring them to management meetings ask them to do show-and-tell we've done this for book talks we've done this for our favorite databases do it for your favorite piece of technology bring a thing show it off show how you found it gets into created into your life and how you learned about it in the first place and then be able to show people what excites you about it that's what's going to get people excited in staff meetings about this stuff which leads directly into peer training the Douglas County Colorado system has worked a lot on getting busy little mini geek squads of peer trainers well trained and then they can go out and train other people at other locations if you've got a branch system get one or two people from each branch well-trained and then they can go back and keep showing their branch staff it's people will learn your staff will learn as well from each other as they will from a formal talking head in the front of the room the talking heads are good the talking heads are useful you listen to them online but you also can get a lot out of having your staff training each other because it fits that informal way of figuring this stuff out you can also have staff attend public computer classes or public technology classes either your own library if you've got them or at other libraries I want to give a shout out to the Akron Summit County Public Library System in Ohio because as part of my job is curriculum coordinator I was going out looking at what other libraries are doing for their public computer training they have one of agronomic county has one of the best basic computer training programs I've seen yet it's comprehensive there are dozens of classes at the basic intermediate and advanced levels they've got it really well spelled out they've got handouts for everything they've got online tutorials for most of it and they're also doing things like ravelry and our travel tools on the internet and they had one on vacuum cleaners that's coming up on july twenty third which i would love to know more about if anybody can figure that out for me but it it's a great kind of outline of both what you might use for your own public training and also what could work for staff and so if you're in the neighborhood of that part of ohio definitely send folks there because send staff there because that they seem to really have it together and i was very very impressed another way to get a lot of good hands-on training if you don't have the ability to get the gadgets into your own libraries or into your staff meetings people don't have these things is go where your patrons are acquiring them go out to the retailer's go to the microsoft store go to the apple store go to bestbuy go to the verizon store t-mobile Sprint wherever your folks are acquiring their technology you can send staff out in little groups to go and play there maybe all of this technology gets sold by having people come into Brooke Burke and mortar stores and play with it because of the diversity is so overwhelming use that same opportunity to go and train staff on it because they're going to have that not only will those places have live devices that they can try out Muse but they will also have knowledgeable sales representatives who can answer their questions and give them the basic tutorials and give them the basic walkthroughs and they'll get the same introduction to these devices that your patrons will from the people who are actually making them and selling them so go out and visit the stores and play because getting your hands on these devices is the best is still the best way of learning how to use them regardless of what kind of technology are talking about okay so what was the previous slide okay so up till this point everything I talked about has been about hands-on training in a either the formal setting of library in-house training or increasingly more informal settings all the way down to visiting stores and playing you can also outsource your formal training by looking at what else is out there that that might offer a similar style of training that might help your staff so the first thing to look at is where does your city or county or regional IT staff get there I to get their training particularly their help dress training because the kind of interactions that you have in a helpdesk environment troubleshooting or learning how to use a feature well or just figuring out how to turn the thing on that's the sort of stuff that I that IT helpdesk staff get asked to help with all the time and so did you lose me and okay thank you bye that your your IT staff get help can figure out where they're getting their helpdesk training and then you can also get training along with them for your own staff and you can see there the connection between a helpdesk interaction and a reference interaction but we're just the topic has changed from physics or gardening to technology similarly you can talk to local companies to find out whether or not they would be willing to train your staff along with theirs in those same in those same ways you can see what they might have available for their help desk staff NIT or more generally in their IT department you can ask them if they would be willing to train your staff along with their help desk staff and then possibly that could begin the partnership that could result in them coming and doing programs for the public in technology in your in your organization your library otherwise you could also pay for more formal training through companies like New Horizons and other in person training anything that you've got locally that offers that kind of tech training in in person more formal class structure again particularly things like helpdesk training and troubleshooting but you could also that's where you could also be picking up those presentation skills and customer service skills okay so in as I said at the beginning to complement your in-person training your hands on training whether it's formal or informal online training is one of the best resources out there because one of the things this is how your your public is learning how to use their devices they can be doing it very informally they can be going to youtube and finding lots and lots and lots of tutorials there on how to use what feature of their new device they need there are lots of unboxing videos if you look search youtube for unboxing iphone 6 or unboxing android whatever it is you know moto + cetera the unboxing photos the unboxing are fantastic because they recreate the experience of okay you have this new thing you've got this new device how do you take it out of the box what's included in the box what do you have to do once you take it out of the box and turn it on and so you can watch an unboxing video to get that same experience that your public will have when they get their new shiny thing for slightly more formal online training there are a few really good resources several really good resources out there Linda calm is either best-kept secret or the most well-known resource out there they do a fantastic job of offering lots and lots of videos in a wide range of technological topics Gale cengage courses is also increasing their offerings as far as technology are concerned and so if you've got either of these for the public you can certainly encourage your staff to also go through these online tutorials and learn more if you're looking for more more formal than that you can go with a company like New Horizons or General Assembly which do online webinars in everything from word one Microsoft Word 101 to developing apps for the kindle or developing apps for the iPhone or using Photoshop or or developing databases using PHP in my sequel so I mean you've got a huge range of technological support available through both formal and informal and there's one which should have made it on there which I will now tell you about it since I find it flock FL o QQ dot com stands out specifically for its spanish and portuguese language content because that company is based in Latin America so there if and this is something we haven't even by haven't touched on is that language training there was a great program that the Boston Public Library had for its staff on 12 base 12 12 of the most important computer phrases in spanish for staff something like that would make a fantastic supplement to any other training that you're doing you don't have to be fluent in a language to say you know as that can put that Otis that broken you know I my Spanish language is limited and basic and yet I can still conduct even the rudimentary transactions and help people with their technological questions just by what limited spanish I do have and so any language skills that you can add to this mix and using all of the language skills of all of your staff and trusted members of the public can be a key piece to this and keep these two interacting with well with the public in using their own technology so online training duolingo or mango languages or any other language learning where you can get those basic interactions down it could be vitally important to this as well finally if you have these skills if you have the technology if you have the resources if you have a content management system a learning management system or the skill set to do it without or wiki or an intranet or any of those other things and you can create your own online training program that's precisely tailored to your own library staffs needs by all means do so Douglas in prepping for the library journal article i spoke with dan carpenter over at the Douglas County Library System and she explained and sent me some screenshots from there emedia training that all of their staff went through a couple of years ago as they started offering hoopla and overdrive and online services of many kinds they wanted all there's all of their staff to be able to support the library offering these services on users own devices and so they went ahead and had all other staff go through this very tailored online training program and then they've been updating it and are do it occasionally as a refresher since then so if you can do this and using whatever platforms you already have fantastic do this it it's obviously a great way to explicitly give your staff the kind of training support they need there are also some more general library oriented resources for both training and for technology that are just good to have in your back pocket or to have as a list of links on your library's internet or you're a staff wiki or part of the library's web page for that matter because this is stuff that can be useful for the public as well t is for training is a bi weekly podcast hosted by Maurice Coleman of the Harvard Harford Harford County Library System in Maryland it's been running for many many years it's a call-in show oriented towards training in libraries both staff and public training and a lot of the questions concerns and topics surrounding public and staff training TechSoup for libraries is a is a technology-focused online resource as well ideal where does both reviews and suggests suggest software and products for nonprofits and they also have online tutorials and webinars that they do there are lots of due to the events and the economic events of 2008 9 and 10 they're actually a fair number of former librarians out in the world who have at that time needed to leave their libraries and have gone into or they've done it since then I don't know the exact circumstances surrounding crystal and Karen's movement into training but that's when I know a whole bunch of folks who personally personally know a whole bunch of folks who went into independent training and consulting was during the economic downturn and a lot of folks have gone into staff training and public training particularly focused on technology and they're offering online webinars customized training of all sorts I do this I've done this for several library systems both online and in person and it's one it's been another option that librarians who have decided to leave formal libraries have gone off to do and then on the very large national level both ala and Library Journal offer workshops both online and in person on technology changing technology innovations etc etc etc so I'm Jeff this point are there any questions uh yes actually if someone has a suggestion and I've looked at Cyre GCF learn free um oh yeah I've heard of that one yeah let's see here I'm gonna yeah I've used this before learn free org is what they're as do as well and it's some suits that come in here says uh may be helpful in some instances this light as a section for apps and other generally labeled technology the section starts back at the basics for example learning to use a computer online safety in a bit more so that's one page that yeah we'll add GC GC f learn free and it's not a good will that's right it's from goodwill yeah the goodwill goodwill Community Foundation is what GCF is uh oh well it's okay I I didn't even touch it there are so many resources like that out there the AARP actually has a fantastic section on online safety for seniors and basic computers I week or two ago I was I had a gent come in oh he was using technology from early 2009 that was that was not the best technology when he bought it and he was wondering why he couldn't connect to wireless systems in libraries in 2015 and I had to explain it to him in the worst terms I said sir the best thing you can do with this stuff has just recycle it and buy the best tablet the best inexpensive tablet you can get your hands on so what I ended up doing was taking him up to the reference desk from my drop in tech section tech session and brought him up to the reference desk and we found a buying a computer 101 page on the AR peas website that was perfectly awesome and the reference librarian printed it out for him and she was actually because she is shoutout to melissa theuriau at the Boston Public Library she is one of our really really super tech savvy reference staff at the central library there were many many savvy staff at the Boston Public Library but Meliss in particular teaches for me in as part of our curriculum process and I was thrilled to see that she was the person on the desk because it ended I can leave him in very good hands yes and get that support so there anything about calm the federal government has a few good sites online on guard on guard online on God online gov is another great one that's all about safety online and that's just a if you're if one of the topics that your public is looking for is online safety that's what to do mm-hmm okay yeah if there no other questions are going to blow through the last few slides and then yeah we do a question about creating your own in-house online modules Omaha for those who have created their own in-house online modules what program or software did you use Camtasia something else I people use literally whatever they have their hands on so if they have if you have Camtasia if you have captivate if you have if you have access to any of those great there are plenty of free resources online for doing screencasts and and screen capture way too many for me to list right now I I bet you money if you go back through the tech the tech talk archives oh yeah on the encompass lime I am positive Michael addressed many many many of these questions over the over the years but also really today's content management systems and learning management systems and wordpress drupal joomla blackboard whatever you Moodle that's another thing that people are going to use they're going to like I said earlier use what you've got don't don't go investing in new systems just for the sake of doing it use whatever tools you've already been using if you have and if not try to find the one that's the simplest and most straightforward to use with the least lead time yeah there's more time you have to the more time you have to spend learning how to use the tool that's the less amount of that's how that's less fast that you're able to get your staff the training mini also there are lots of videos already mm-hmm there's lots of free resources out there though for doing this kind of thing to yeah free services for services really creepy yeah oh yeah you can just use someone else's that explains the same topic absolutely don't and I say and I say and do this all it don't reinvent the wheel no look far because somebody else try and train the same thing and just watch their video if it works borrow it absolutely common craft videos or oh gosh yeah yeah okay okay so last year's last few slides let's so schedule you've all read this slide by this point it's not that long for instruction you want to do large formal training at regular intervals I do not mean weekly I mean every other month quarterly semi-annually the big formal training should be a well-selected specific thing not the core of this as I said earlier unless you've already got a really strong in-person training program and you're just adding these topics if you've already got that great keep running with it if you don't don't don't put more work on getting people into a classroom to learn this stuff because they won't they just can't it's there's too much it needs to be done too often for it to rely on getting bodies in a room so do that in formal training everything I mentioned earlier as often as possible and as often as needed you could have outings monthly outings to or you know monthly outings to the to the local verizon store and that would be enough on some levels just to get people you know okay what's the hot new feature on a cell phone this month and then obviously the online training is always available so in that original set of three I had assessment instruction and maintenance for the actual training maintenance getting people using this stuff the only way they're going to keep that knowledge is if they actually use it so they they for additional maintenance training it's just the continuation of your more quote unquote formal instruction whatever you're doing to train them in the first place keep doing that to give them the updates because there will always always always be something new to cover so even if you did a mobile photography staff training three months ago some new app has come out in the last three months and now you can do it again and include that new app and that way people get a refresher new staff get the new training and everybody gets the update on the new app so just keep doing that this is that iterative training process that's what's going to work well because of just the rapidity of change in technology the other part of maintenance is keeping up with what that change is and what's coming up I have done entire presentations just on this topic so if you go to jennifer korbin calm you will find some of those and you will find my slides so I just gave you my kind of best of the best places to go get new sources on what's coming up what technology is popular how people are using it what the impact is all of that good stuff obviously library news sources a latex source any publications or blogs or news enewsletters from library organizations your professional journals whatever part of the profession you're in everybody's talking about technology at some point in their in their professional journals so just read it and keep on top of it mainstream news sources particularly the New York Times Washington Post The Huffington Post the Atlantic magazine and the Economist I have to tell you for a while I was getting all of my tech news out of the Economist it's not they have a really good tech section of just little blurbs and then a quarterly in-depth special report tech orderly special report with in-depth reporting on a particular tech topic and it's amazing because they're provide their writing that for the business world they're writing this for the heads of businesses this is the technology news they feel is important for people who are shaping the economy of the world if you want to get grandiose about it so they're not I mean they have a bias sure but they're definitely looking at people who are relying on this information to make money so they're going to get stay on top of trends and they're going to look at different aspects of technology that you're just not going to get anywhere else so you find the weird places to get tech news from find the biased tech places in places to get tech news from because you're going to get perspectives on that technology and the use of that technology that you are quite literally going to get nowhere else so don't note no no resource is too strange you have to pay attention to it and and keep you know keep your what's about you about where you're getting that information but and look for those biases but try to get as wide a perspective as possible don't be afraid of the geek oriented news sources don't be afraid and I think you've just lost me again can you hear me should I keep talking about geek news sources no I should not okay great it doesn't look like it from my end but you can still hear me fantastic apologies for the set of them I am just going to go back and point two on the recording at least three things that I wanted to point out follow along again this the tech news because it's really important and it is actually written some of it for a lay audience so go ahead and look at TechCrunch look at slashdot read some of those tech news service tech news sources and get what you can out of it if nothing else you will see the the you will see just the headlines and the headlines will give you ideas of what's coming up and what's what's actually out there similarly you can do things like Google i/o or the Mac worldwide developers conference which are absolutely geared for developers in the industry but you learn about things like who cares about new domain names dot photography is a new domain name that had has come out in the last year or so and so now if you've got somebody who comes in and wonders why they can't get to ww bob smith photography because they keep adding dot-com to the end of it well then now you know that that's because the dot photography is actually the end of the domain and the end of the URL and knowing that will help you answer that question better so stuff like this I mean I didn't I had forgotten about that particular tech trend until I looked at was looking this up for the article so it's it's all important it's all out there and so you don't even have to understand why there are new domains or anything else about it just know that it exists and half of that is the point finally the most important slide of this entire presentation if you're still listening do all of this both the informal learning and the formal learning on library time that will send the message that professional development and staff technology proficiency our management priorities or library priorities and the more important you make it to yourselves as if you're in management then the more important it will be out to your staff and so even those runs out to the verizon store and best buy in the microsoft store and what have you let people do that on library time not their lunch hours but on actual library time because that sends an important message about how important this tech training is so again just some general resources and again don't don't scribble these down i just want to show you that these things are out there these things have been useful to me and my career as a trainer and as a tech person and i hope they're important to you as well and then a little tiny bit of self-promotion i recently had a book published with michael sours formerly of nebraska library commission on emerging technologies and the entire last chapter that is a an expansion of the Keeping Up section that I had in this presentation so if you do have access to that book you and it comes both an e-book format at all and a physical format the whole left section in addition is being all about emerging technologies and modeling ways for for you to look at them the last section is all about keeping up and then finally the library journal article that started all of this is available online for you to read if you don't actually subscribe to library journal and so once again there's no right way base your trainings on staff skills patron needs and resources that are and build a program that works for you in your library and your staff and thank you very much and as Krista is mentioned messaging to me elsewhere technology we love it and we hate it and we love it and we hate it some more and then we keep loving it and we keep hating it thank you very much for coming today and for reals this is the end of the presentation if Krista comes back in the next moment or two she'll have some final words to say but otherwise check us back out either on dub Jennifer koerber calm or on the library Commission's website thank you much and cheers okay that will wrap it up for this week's edition of encompass live thank you very much Jennifer and thank you everyone for attending we did have some technical difficulties with our audio throughout the show but I did some editing after the fact and I believe I've brought it all together into one comprehensive show beginning to end it that should all make sense to you so as I said thank you for attending I'll hope you'll join us next week when our topic is integrate those desktops skills with online classes Laura Johnson are continuing education coordinator here at the library commission is going to tell you all about the new SkillSoft classes that are available now free to public library staff so please just sign up for that our website or any of our other future shows that you see on our list there thank you very much and we'll see you next time on encompass live