Industry sign banking arkansas presentation secure
morning everyone that's joining us online welcome to the second day of this year's 22nd annual security officers workshop here in Philadelphia and just a couple of housekeeping issues before we get started everybody should know that this year instead of getting your certificates before you leave your certificates will be delivered online you'll be getting an email shortly after attendance and that email will also contain an access link to the archives of the presentations that you've seen so you'll have 30 days to review that with your teams and and that'll be coming to you in an email shortly thereafter and the other thing I want to tell you is that this year we we just got approval the other day from the American Bankers Association subsidiary it's called the Institute of Certified bankers many of you may be familiar with that operation they have approved our workshop this year and you'll be getting i believe it's about 16 credits for the two-day session that we did if you did a three day session it's about 21 credits total so very happy that we're now going to be certified through the American Bankers Association in the end the icd so without further ado I want to jump right into today's program our first speaker mr. Luke been see his president and managing director of security management international Luke has worked at over a hundred countries and has trained thousands of police intelligence and military officers in the United States and abroad in the field of counter-terrorism counter-intelligence and operational surveillance he previously served on the US Department States foreign emergency support team and in that capacity he was responsible for immediate responding excuse me immediately responding to terrorism attacks carried out against the US targets overseas subsequently serving in Afghanistan Iraq Libya and other global hotspots Luke's going to talk to us tonight about developing a personal protection program for your key employees in your organization so without further ado mr. Ben see all right thank you Kevin all right good morning everyone morning everyone online they're two very honored to be here this morning in Philadelphia when Kevin called me a couple months ago and says hey can you come speak at a bank security conference I said oh man I better get a suit so I look like a banker so usually I'm much more informal when I'm dressed but bear with me with my disguise today so Kevin had called me and said hey can you can you come to this event and and I said yeah let me let me check the calendar and I went I took a look and said oh that's great it's open and the reason was so exciting for me is that the majority of the trips that I do our international majority of our business is outside of the United States in fact I spent about six months a year outside of the United States used to be nine months and my wife's threatened to leave me so now it's down to six but just this year alone I've been to six continents just this year spent some time in Japan earlier this year was down to Rio Olympics with Tigers by Jean just came back with the wife from Australia and so this block fit in this time sitting well with us in fact next week i'll head off to Greece i'll come home then leave for Estonia have thanksgiving with the family take off to saudi arabia for a couple days come home then go to Katmandu Nepal which I've been to before sickest place I've ever gotten and then come home for the holidays so when people say oh what it sounds so exciting that you get to work in 130 countries and I say no not at all I said let me tell you what exciting is and I told some of these guys yesterday I was talking to I said I got up yesterday morning in DC I called an uber the car can pick me up drop me right at Union Station and within five minutes I was on the train two minutes later the train left and then 90 minutes later I was here in Philly I said that's exciting for me is the fact that I don't have to go through TSA lines or worry about fluids or shoes or anything like that so I think the the glamour of travel is kind of waned over the years so today I'm going to be speaking to you about personal security for four-year executives for your for your branches how to put a program together and specifically we'll be talking about identifying kidnap ransom and extortion threats now I fully realize that the physical threats towards banks has dropped over the years the actual physical break-in robberies and has been replaced by the Cyber Crimes the hacking the social engineering be skimming all of that but nonetheless because of the active shooter threat and how that's evolved and there was a great presentation on that yesterday there still needs to be a personal security plan in place for that so here's just a quick quote no person should ever have to wait until they see a gun to know that a threat is present and this is from patrick van Horn who actually wrote a book left of bang and if you're familiar maybe with a military term if you're right of bang it means after the event has unfolded so you want to be able to identify situation left a bang or prior to something going wrong and this is actually the US Marine Corps after the first few years in Iraq and Afghanistan realized that hey they need to do something to improve situational awareness quick story about 10 years ago I was in the West African country of ivory coast cote de bois for you French speakers out there i was in Ivory Coast it was about twelve thirty one o'clock in the morning and I was coming back from an official function I was in the back of the taxi cab you know had a couple drinks it was a nice night I had the window rolled down because there's no ACS and calves in Africa and the smell is not that good so you want the air flowing it was late it was a nice night I was looking out at the stars and bright skies and proceeded just to kind of you know Lowell in to sleep in the back of the taxi cab well I suddenly find that I'm getting poked in the arm with something and I wake up in the back of the taxi and it was an ak-47 it was a gun being jammed into my shoulder and I realized that we had come to a police check points over the on the charles de gaulle bridge over the lagoon there in an ivory coast and I dejohn so I realize okay this is a police officer well this could be good or bad in West Africa being stopped by the police so he starts yelling in French which I do not speak so I say no no no English Polly wound guys you know and we begin to try to communicate in English but basically tells me to get out of the car so I I get out of car my hands are up i mean that's the most important thing is to make sure your hands are are you know exposed to the officer and essentially he says oh well you are out past hour curfew in the country so you are going to have to pay a ticket to find right now well there is no curfew in the country first of all so I know immediately that this is just going to be a typical shakedown okay fine I get it it's part of the the situational awareness you need to know these types of things happen so the next thing that's going through my mind as I'm waking up out of my sleep is I'm starting to say is this officer is he high stoned drunk because over there they chew khat the roots and everything like that as a narcotic and they have a tendency to get stoned so I realized okay I'm looking at his eyes while my hands are up okay it doesn't look like his eyes are bloodshot okay he seems to be sober enough that maybe I can reason reason with him the next thing I was doing I was looking down at his AK which was now slung down over his over his body and I was looking to see is there a magazine even NVA k because a lot of times in these African countries they will not provide military or law enforcement with actual bullets because they're afraid of a coup so they it's always just a show but sure enough there was a magazine in there and then I looked to see if to safety it's a safety honor as a safety off and the safety was off so it's just if there was a bullet it would just be a trigger squeeze away so I didn't want to do anything stupid to excite this person more more than that so while my hands are still up I explained to him that I'm a diplomat that I've got diplomatic identification he's demanding ID so for any of you who've been in Africa you know all your shirts in Africa your pockets are in the front you always have shirts in the front in Africa for a couple reasons one if you keep your pockets down here the little kids they come in swarm you in mobs and then they're their hands in their pockets you don't even feel it may take your wallet your cash and all that so all your cash is always in your front pocket the other thing is too if you start making a dumb reach or move oh my ID yes sure and I reach back here who knows what this guy could do he could think I'm reaching for a weapon so in Africa hands are up unbutton the pocket with this hand I hand him my my diplomatic passport he still doesn't seem to be grasping the fact that what he's doing is wrong and he's still demanding that i am not going to leave the the the checkpoint until i pay him some cash I get that so I reach into the other pocket and I say how much is the fine which he understands is well how much you got so I whatever I had my shirt pocket I took it out and I and I handed it to him the other thing that I kept in my front shirt pocket as well was a notepad with a little mini pen and I take it out and he sees that I'm doing this I'm not making any sudden moves and I and I say to them I say officer you're doing a great job you really are I mean this is great you're enforcing the law in fact tomorrow our US ambassador is going to have lunch with your president and what I would like to do right now is I'm going to I'm going to be in that meeting by the way and I'm going to take your name down and tell the president that you did a fantastic job of enforcing the law and fortunate curfew in this country and and all of this I said what what is your name and he's just kind of looking at music your name your name so he gives me his name or he gets that I write it down so then he goes and he talks to the taxi driver in the front of the car and kind of says hey what's this American talking about and so the taxi driver who speaks pretty good in English explains what's being said and the next thing you know the cash is handing back and he's giving me a siren on his motorcycle escort back to my hotel goes in salutes and everything like that so situational awareness so you say okay neat story what's the point of this how does this relate to domestic Bank situational awareness I will get to that I promise okay so talking about domestic bank robberies these are some statistics from the FBI here 2014 3961 robberies up a little over a hundred in 2015 the 2015 statistics i couldn't find online i'm sure you probably I would defer to you for what whatever your FBI liaison contact is for what those numbers would be this year okay so just a few famous cases so I try to dig in this to do a little research on what are the actual kidnap ransom and extortion threat to the banking industry and this is sort of what I came up with and I'm sure a lot of you will maybe have more stories but the first one one of the most famous ones that kept coming up with the love connection abduction cases in Tennessee where they were taking bank executives families taking a child whatever hostage and saying hey bank executive I need you to go in make a big withdraw if you want oh you're your kids to have all their fingers things like this in cases in Connecticut California and Tennessee there were the incidents where the family members that were taken were strapped with explosives now I think in every one of the cases it was not real explosives I think they were inert but I still don't think anybody wants anything that looks like an explosive strapped to them more serious note dan short's was a bank president this was several years ago in Arkansas rank manager he was taken into the bank over the I don't think it was over the weekend but they took him into the bank they made him make a large withdraw and then they found his body the next day in a lake in Arkansas this one this goes back 20 years but it brings up a good point bank branch managers family was selling a puppy in the newspaper a criminal came to the door used that as a way to gain access to the family tied up the family and then had the bank executives don't make withdrawals of large positive sketch now that was 1995 a long time ago that's when we were still using newspapers the internet wasn't even around that but think of today craigslist and all these things were you're selling something you're inviting someone to your house your social media postings that oh I'll be here I'm going there this is where I am right now my brother to not my brother my brother-in-law sold a guitar he's a musician he sold a guitar off craigslist one of these things and told the guy hey five hundred dollars come to the house guy called mup came to the house and the guy handed my brother-in-law check and my brother said hey sorry man cash only the guy goes I'll cash only and pulled out a gun and says now you're gonna give me the guitar and then took the guitar from that way so it have been very easy for him just to push his way into the house that's what he had desired to do and then a more large-scale crime the northern bank in Belfast to executive family members were taken held hostage and that resulted in a crime of 50 million dollars u.s. okay so what all of these events have in common there actually is stuff that that is in common but usually comes after the fact and that's ninety percent of all the victims recall later saying oh my gosh yes there was something suspicious that I should have recognized that I should have paid attention to now this is what's known as the criminal planning cycle you also see this now the terrorist planning cycle the criminal terrorist cycle and the terrorist planning cycle are actually very similar they're all they both start with target selection target selection of a terrorist target or a bank or a particular employee usually starts online online surveillance again it starts with the social media it starts with linkedin I can tell you someone who worked in the intelligence community linkedin is a great tool for identifying targets whether they know it or not from target selection it then goes into the planning phase the planning phase doing surveillance casing probing doing doing walk up attempts doing general surveillance and then it goes into logistics and deployment of the actual crime so the thing that's in common with all of these is there some kind of surveillance that's being done so the concept here that we're trying to get across is to be able to put in a security plan that teaches employees what to look for what is suspicious what is above or below the normal baseline to be able to determine if if this is a something that should be reported or something that should be followed okay so what I'm going to talk about this morning are the following topics i'm going to start off with the cooper color code which i'm sure many of you are familiar with i'll go over that very quickly and then we'll get to behavior observation baselines and anomaly the six domains of decision-making surveillance recognition which I think you'll enjoy i'll give you a lot of tips of how surveillance is actually done from the criminal standpoint against you so maybe you can recognize what somebody's doing and then finally just some tips for protecting yourself your employees and your family okay okay so start with the Cooper color code system if you're familiar with this jeff cooper former Marine colonel invented this he's the one who put in all the shooting tactics for the Marines and everything but he basically said that the top two inches of your head are the greatest weapon that you have your ability your ability to analyze the situation to make smart decisions to observe what's going on that's the greatest friend that you have whether in your in a hostile situation or just your day-to-day lives okay so here's how that system breaks out when you're in color code white you are completely u
prepared and unready to take action that's me in Africa I'm sitting in the back because I have no idea somebody could stick a gun in somebody could come and Rob me the taxi driver could just drive to the side of the road somewhere and just mugged me take my money leave me for dead anything like that pure condition white that's what I was in and you've got yellow yellow is where you should be operating every day you should start your day in yellow you're prepared but you're but your alerts and you're also relaxed as you're going through I mean you can you can you have to be all high-strung throughout your day it's a good situational awareness and then there's orange your alerts more probable danger this is that feeling in your stomach this is that sense the hair start standing up something is not right here and then you get into red red is your action mode this is something's going down you have to make a decision and this is where we get into the fight-or-flight response and again this could be an active shooter situation and then black black was never in the original Cooper color code it was only added after I mean this was for for military personnel here they should never be in black where there's complete breakdown of physical or mental performance this does happen though and I'll give you an example there was some missionaries in Sri Lanka were taken by the timile Tigers the the guerilla group out there took a group of missionaries and there was a male in the group who when he had a gun pointed in his face for the first time he just locked up he froze he couldn't move he couldn't speak he could barely walk he couldn't take directions while the females who also had never been in that situation before handled it much better than he did and he became such a liability on the group moving through the jungles that day the the Tigers just said hey this guy they just put a bullet him they said no this guy's he can't even move he's a statue right now so you never want to find yourself in black you want to do something and we'll talk about that something so the predator mindset the bad guys are looking at you they're assessing you they're assessing your bank they're assessing your family your day to day lives what are they looking for well number one it's the general appearance do you look vulnerable do you look weak do you have vulnerabilities that they can exploit are you wealthy I can't believe I'm saying this right now but the Kardashian who takes 11 million dollars worth of diamonds to a foreign country and then posts online I'm here my kids are here I mean is there any wonder that they think bad guys don't monitor these type of situations nationality again I've been 130 countries and I hate to say this but Americans are probably some of the most naive travelers around the globe we really are not good at situational awareness when we travel we think you know hey oh this is so nice we're on vacation oh this person talking to me what a nice friendly person no he's a scammer who's setting you up for something else unprepared vulnerable again this is someone who goes out and drinks who gives int devices things like that Gamble's it can't happen to me I see this all the time if you remember 20 25 years ago the kids memory used to backpack through through Europe that was the big thing to do you'd backpack through and you had their American flag patch on the back of your bag and you talked with the British kids the Swedish kids the German kids and all of that and you have this mindset oh gosh we're just kids backpacking through Europe nothing's going to happen to us this is great to cheer up and safe and then the last one confidence this is from the from the Predators mind sent confidence of no prosecution so in Brazil we have an off my wife's Brazilian and we have an office down there we're down there all the time in Brazil you have a better than ninety percent chance of getting away with murder down there so basically it's less than ten percent you kill somebody and you got a better than ninety percent chance you will get away with it the police will not catch you so think about this now you're robbing a bank you're robbing someone at at ATM you're the bad guy you're the predator you're saying all right so I'm going to rob her as she's at the ATM well if I leave her alive she can identify me and then my odds of getting caught or better so you know what I'm just going to kill her so that's the kind of mindset that your your enemies could be in and the criminals read our body language they read our Cooper color code just as we do so even if you're you know a small person or whatever you can still carry yourself and not be the target as someone who's big who's taller but yet is in a state of white okay so basically your color state determines whether or not you're going to be a target okay here's just a few examples of condition white woman talking on the phone unprepared to take action condition yellow this is where you should start your days so you see here see this woman here okay she's got her she's clutching her bag with one hand she's the alert she has another hand free if anything comes up and then you got the millennial here what are they kids face down in the phone just going through life looking like that anybody could come and rob them and again I said that we do a lot in Brazil in Brazil if ever you see a woman walking on the street in Brazil and some of you ladies may do this already they will always walk against traffic on a sidewalk so other ones so in other words nobody can come up on a road behind them from a van or something like that pull them into a van the bag is always slung across lost their body with the purse side facing a building never facing the street nobody in Brazil carries a cell phone like this it's always through the headphones and the headphones are always run through the bottom of the shirt and comes out this way because somebody could come by on a motorcycle a motorbike and just yank them right off and iPhones there's no apple in in Brazil because of the the Socialists rules down there they don't allow it so it's it's a high if you think iphones and Samsung's are expensive here try going into some of these countries with protective economies that don't allow that it really becomes a target and when we we took people down Olympic sponsors down for the the rio games and that was the hardest thing that we had to do was to educate these people don't be using the ATM machine white collar crimes skimmers are on every single ATM don't walk around with your iPhone's leave the jewelry at home all of these things condition orange condition orange this is something's not right something is out of the the baseline of the norm so you're a little bit on edge your alerts you know what's going on and then red red is again like I said the fight or flight now I'm I'm a natural-born coward I prefer to run than engage with any kind of physical confrontation or situation but the point is when your in condition red do something do something if it does mean running screaming kicking whatever do something they say in most kidnapping situations your best chances of escape is right at the point when somebody grabs you the bad guy is hoping sometimes expecting that you're just going to give in and get into that van or whatever it is they're just going to allow themselves to push in the house that's what they're expecting if you fight back you scream you do anything you surprise them and now you change the tables even even if it's slightly you're doing something and again black is just pure panic it's just you can't do anything and again who's to say depending on the situation what you would do I mean you always think that you would do something you always try to prepare you always train for the worst but you never really know what what you're going to do until you're put in that situation okay so let's talk now a little bit about how you improve your your observational skills here so we're basically to talk about identifying your threats based on the cues from things that you see in your everyday lives so you can use for specific skills for this the first one is your situational awareness the next is the sensitivity to baselines and anomalies which is very prevalent and something that you can build in your bank programs your critical thinking and then your decision-making then I'll go over go to these so the first one behavioral observation awareness knowing the environment and the people around you I mentioned that my wife is Brazilian my wife is actually a police officer in Brazil she comes from a police family then she went to work she actually worked for ESPN she was the head of security for for international security for ESPN so she's very savvy she's much more savvy even than I am in fact she she yells at me she says hey when you're in the United States you are conditioned white and and and yellow she says yeah when you're overseas you're a different guy but when you're in the US you're just too comfortable in the US and you don't pay attention to two things that are going on around you and and that's probably true I spend so much time in war zones and hot spots that when I come to the u.s. and look I'm in the marriott in Philadelphia what could happen to me here you know and you don't think about that where she on the other hand is is always alerts in a perfect example we were in some Paulo Brazil and we were coming from a dinner and if you ever spend time in Latin America you know that a dinner in Latin America doesn't start till about 11 p.m. and usually goes into and this is like on a Monday or Tuesday night you know and then you're expected to be a work at 8am but it was 4am and we were coming back from from a restaurant my wife was driving because I do not drive in some pollo I've driven in Afghanistan I driven Iraq I will not drive in some pollo it's that dangerous so she's driving and I'm in the passenger seat and again I'm in my condition white phase you must think this is all I do I'm sleeping in the right-hand passenger seat and suddenly my wife turns the wheel hard jumps over the medium into oncoming traffic pulls the wheel back and then continues to drive straight as nothing happen and then just starts changing songs in the radio I wake up what you doing what's going on what's going on and she says oh don't worry about it just a couple guys came up on a motorcycle next to our window and the guy in the back pulled a gun as soon as we pulled the gun I just ran him off the road in oncoming traffic I said dad was it I don't know and she just kept me up and I said well how did you know that this was coming and she says everybody in Brazil knows when you see two people on a motorcycle the first guy is the driver the back guys the guy who points the gun and makes the robbery double it would be me you know okay you know but again situational awareness driving down the road saw two guys on a motorcycle coming up on her one side she was prepared she went from condition orange she made a decision with the condition red and then she said I would be yellow and started playing with the radio so it just comes with with the culture and the environment okay your critical thinking no two situations are ever alike you can you can practice you can study case studies all of these kind of things it's kind of like that old saying that Dwight Eisenhower said he said you know plans are useless the first time you hear a gunshot your plan goes out the window but you're planning is indispensable so even though you you rehearse you plan you do tabletop exercises chances are the exact same scenario you rehearse for is not going to happen but at least you've planned and you are being able to improvise on the fly with a lot more comfort and the most important thing to see on this slide here is this one here is in the critical thinking phase it's the idea of getting off the X now this is a term that that really originated with again with Iraq and Afghanistan and the whole idea is they say listen we're going to give you all this great training but I want you to remember if you are ever in a point we're driving down the road and your convoy hits an IED or suddenly your helicopter crashes or or your somebody shoots out your tires remember one thing if nothing else get off the X which basically means move because if you sit there and do nothing you are now a magnet for trouble bullet magnet whatever it is if you move even if you get the tires shot out of your car you hit an IED IED and your car can still run continue to drive that car because you are being what's bad guys which you what's known as a kill box you're driving across the road boom they hit it cars are disabled and all the fire fights start but if you start moving you suddenly disrupted their plans the more that you move from the X the greater your chances of survival and success right so always think teacher employees if something goes down do something move get off the X and again we talked about the the fleet the the fries flight or fight again you don't have to teach anybody in your office to suddenly do martial arts I'm not saying anything like that just have a plan even if that plan includes something else in here barricading themselves into a room baselines and anomalies okay establishing norms from other behaviors so again this is taking a snapshot of a situation looking at it analyzing it and deciding if everything is is okay or something slightly off and there's a great movie that is actually shown in like Intel training courses you remember the movie with Robert Redford and Brad Pitt it was called spy game and it came out I thinking like two thousand or two thousand one is like a pre 911 movie but there's a great scene when when Robert Redford is this old CIA case officer station chief and he's teaching a young Brad Pitt about how to how to understand his situational awareness and they're in west germany during the 80s as the movie set and Robert Redford tells the young kid they're sitting at a restaurant and he goes every room that you walk into should be a snap shot you should be you should be looking at it you should be assessing it and desist and dismissing most of it without even thinking about it it should become as natural as breathing for you and that's what we're talking about when we're setting the baseline of what the room is and then what anomalies enter into that picture so again you've got the baseline is something breaking that base so for example take a look at this picture here what do you see what's the baseline if you saw this every day outside of your window what is the baseline that you're looking at here everybody's looking straight ahead we everybody's moving in one direction right the shopping is on the sides the middle is left over just for one way movement so what would be an anomaly of that suddenly somebody stops in the middle somebody turns in the middle somebody drops down to tie a shoe in the middle that mean that's what we mean by an anomaly within a baseline same thing here okay you're looking at this this picture okay you've got to the train station most of the people you're your baseline is hey it looks like they're carrying hand luggage or you know very very simple light luggage with them everybody seems to be moving nobody seems really to be to be settled down what if you saw a bag just laying there that's your anomaly you see somebody sitting on the floor that's an anomaly that should raise you to the next color level okay another example here I love the bourne movies I think they're there they're really great but but I thought this was funny if you go to some of these Middle Eastern countries you have to be culturally aware of the baseline as well so if you go to the Middle East everybody is doing that to you I mean there is this intrusion of space personal privacy when you're over there people will I mean they'll just they'll flat-out stare you up and down all day long and if you say excuse me that's rude you're staring at me they'll just continue to stare at you all day long so you have to understand it within cultural context as well here's another one everybody's moving through the queues and suddenly somebody underneath so if you put this in terms of y
ur bank and training your people you say okay what's your not what's your baseline everybody comes in and out of the bank there's a system now somebody comes in and well they don't come in they stay outside the window they're just sort of loitering outside of the window and maybe they're on a phone okay does that break the does that break the baseline is that an anomaly maybe maybe not maybe they're just waiting for their their spouse or somebody who's maybe parking the car but now let's say they come they're loitering outside the bank and they have a big bag a big satchel okay does that break the baseline now let's say they come into the bank but instead of going right to the the teller window they suddenly go right to the bathroom things like this real things like this should break the anomaly and should you up to a next level and it's not just the security people in the bank it should be every person in the bank should be aware of what's the what's the baseline in the bank what could be considered an anomaly and as soon as they see something like that happen boom everybody's jumping up to the next color color level just in case okay six domains of making quick decisions okay so these are sort of the the personal q's that can help you and these are these are great for security this is great for anything you do in like dealing with your kids playing poker whatever it is so the first one kinesics so kinesics is sort of the tell-tale lives if anybody here plays poker you know when you play poker you're always looking for that guy across the table what's his tell what he do subconsciously when he Bluffs so we worked a lot with the Customs and Border people at JFK and they would tell us how they would spot people when they come in and lie in to the airport so they would say to people foreigners or not foreigners or or Americans they say sir what is the purpose of your business today here in in New York City and if it was men the number one telltale sign for men who were lying or acting suspicious the men would go right for their temple and start scratching their temple as they gave the answer to the officer for women if they had a necklace they do this thing where they run their finger across their necklace or they might go and stroke their neck a little bit it again wasn't a flat-out why but it meant they were nervous about something okay another thing kinesics and everything is they would say to a foreigner they would say where are you coming from today oh I'm coming from from London or I'm coming from Germany today well where's germy here there I mean what this doesn't do what it is is it's a it's a subconscious thing that if you want if we don't want to have eye contact because you're intimidating me I'm a point my finger in a direction hoping that your eyes will follow my finger instead it's a subconscious thing that we that we do and and one other thing to Americans when we lie and again not everybody but again according to the customs and border people here your US taxpayer at work if you say the word just this is known to be a telltale sign of somebody who might be lying so if you say sir why are you withdrawing $20,000 from the bank today oh I just need it because I wiring it to my my wife I'm just you use the word just in your sentence that's what they say biometric use this is more of the things that you can't control with your with your body reaction this is like when you sweat you get that vein and your heads that starts to throb when you're scared or nervous you get to the Jimmy are more the Jimmy leg you know when you get scared you start to shake a little bit proxemics this is when somebody gets close to you and again this is culturally you have to put it to in the context of the culture you right in the middle east or an India people will stand this close to your face strangers and you're like that you know but to them it's all perfectly well and natural in the Middle East men if they like you will grab your hand and hold your hand with you as you walk down the street so every culture is slightly different other cultures we in the United States we like to have a two foot 3 foot standoff distance with people we like our little bubble of space but when you start going on when you go to Japan there's no bubble of space its people are on you they're physically touching you when you're when you're on the subway Geographics now Geographics is sort of that we all we've all seen it we're all driving we're lost and we end up in the wrong neighborhood and suddenly you're like you know what this is not the right place that we should be right now that's Geographics okay iconography this is and I think somebody talked about it yesterday your graffiti that you see on the wall you're the tagging or things that are marked and a really good example I have of this is I used to spend a lot of time in Lebanon in Beirut and if you drive in southern Beirut Beirut's a wonderful guy named one of the most beautiful places in the world but when you start driving to southern Beirut you get into the Hezbollah controlled zones and the way that you can quickly distinguish that is you start seeing the Hezbollah charity boxes along the side of the road every few hundred meters you see it and then you see this 10-foot cutouts of Ayatollah Khomeini on the side of the road and then you start realize a yeah we should be reading the signs here this is not where we want to be right now okay and then the last thing is atmospherics and atmospherics is something that was really brought into a lot of military folks if you were in Iraq or Afghanistan you were driving a convoy well you would see the kids kicking the soccer ball every day you see the you know the men baking bread the women would be you know cleaning clothes or something like that and you did this on a routine time every day but then one day you drive down the street and nobody's out there you know and you're thinking okay why aren't the kids kicking the soccer ball why is it the guy making bread over here it's because the locals know something you don't something in the atmospherics is off there could be an ambush or something coming we need to get off this road or we need to turn around whatever it is okay so those are your sort of six domains or six cues to help you out okay deciding to act now so let's say you see these cues what is your decision to to act are you going to you know they say the rule of three you see three anomalies and then that should be the decision enact well in some cases all it takes is one it really depends on the situation if you see somebody coming in and you think that you see the prints or the outline of a weapon underneath their shirt is are in the bank that might be your only anomaly that you need to elevate up or do something you don't need to maybe wait for two more things to happen to confirm that you're in a tough situation okay alright so now I want to jump just a little bit into the kidnapping portion and again kidnappings are are down relatively speaking in the United States even in Central America they're really down it used to be Central and South America Mexico these were really it was used to see them all the time in the 90s movies that the Russell Crowe one with meg Ryan the proof-of-life movie so it doesn't happen as often like that to foreign executives and certainly not as much in the United States but a trend that is picking up it's a huge trend right now in Latin America is the Express kidnappings or what they call the lightning kidnappings and that all that essentially is somebody goes up to an ATM and a guy walks up behind him and says hey let's go empty it out now we're going to walk over here we're going to use your credit card my sister-in-law in Brazil and some Paulo has been kidnapped twice same thing she just going down the street gang of guys came up it started with a woman and we'll talk about that a female approached her first to gain her confidence to put her guard down to drop her in the condition you know yellow or white and then she started talking with this woman van comes up two guys with guns put her in the van and they say okay let's go through the Pope the purse and they started hitting every ATM now in that country there's limits to how much you can take out every day because this is such a big problem you can only take out two hundred dollars a day max and all ATMs across the country shut down I think at eight pm and they don't reopen until six so after they did view the max on the on the ATM cards which people have multiple banks because they can't just take out two hundred dollars a day so they bank it like five or six different institutions so they can get extra cash if they need it then they go into the store and then they start using the credit cards and it's the same thing and then when it's done when everything's maxed out they drove my sister-in-law on both occasions up to the favelas so basically the slums of the shanty towns part of Brazil a driver up there and then they just kick her out of the car and then she has to find her way back down find somebody to borrow a phone to call family and come meet her somewhere so she was lucky she wasn't raped or killed or anything like that but but you can see what an easy crime that is and because nobody really cares about their faces being seen or anything like that i mean the technology is not there to identify like we have here in the united states but again it's a concern it's a threat so the positives of kidnappings if there is is that you're going to have a ninety percent survival rate if you are kidnapped alright that's the good news it's in the kidnappers best interest to keep you a lot you are a bargaining chip and negotiation ship for them what you want to do is they always tell you the first thing if you ever if somebody gets in your house abducts you anything like that takes you ransom because they want your family member to to get money out of the bank build a rapport you have to show that you're a human being with this person don't sit there and curse this person out oh you bastard how could you do to this to me you loser as much as you want to say that build rapport with your captor show them that you're a human being first okay when you do that they will start building the trust with you and it will give you more of an opportunity if you get the chance to escape later the negatives of a kidnapping is a possible execution again it's very rare case there was the case that we showed at the very beginning with the with the one bank executive in Arkansas but you could be in captivity very uncomfortable for extended periods of time taped up bound for extended periods sexual violence is always you know a reality of it mental disorders that come from being in this kind of situation and I think that Tamiya really gave a great example yesterday when and I'll jump into Stockholm Syndrome later but but how you you you really do become a reliance upon your captor and they find ways mentally to play with your mind and then lack of proper nutrition or medical attention now in the banking world or at least we see in the movies hostage or siege situations always seem to be more more prevalent the difference really between a hostage situation and the kidnapping is a hostage situation time is on your side in a hostage situation the more time that passes in a hostage situation the better your chances of survival we're in as a kidnapping you know it could be the opposite okay so if we talk about the phases of the kidnapping this is what they go through if they're looking to identify you or one of your family members number one they're selecting the target and they're selecting the attack site does anybody know overwhelmingly across the world and this is what is taught to all US diplomats or US personnel to go overseas where do you think the number one place is that you are that you are surveilled at home yeah you're home six am leaving the house that's the number one spots too overwhelming statistically where you'll be seen leaving your house now that may not be the place where they do an abduction maybe a choke point or something along your route that they would get you but that's the number one spot that it would start okay then they want to isolate the attack site which again could be a choke point it's a one way in one way out it's a place where they could push you in the van whatever it is then they want to neutralize any kind of security anything that you might have on you or any people you're with now at this point again we said this is a time that you or your family members want to try to escape is during the actual abduction this is your best I don't say it's your last chance but it's your best chance to to be free okay the the captors will then take you from the attack site they'll then transport you to a secure location a bank and ATM someplace so shopping mall someplace where they use a credit card you'll have to follow through with their objectives withdrawals money ransom and then hopefully they will release you if not then it falls into escape or rescue okay if it is a rescue situation this is this is one of the the second likeliest place that you would get injured or harmed and that's if the police are coming through the door in your bank whatever it is please come through to to help out your situation in the bank stay on the floor with your hands out don't try to assist the police don't stand up and say that's the guy over there because you don't know what can happen to you in return the police are going to be a little bit jittery coming in so just just stay on the floor don't try to help keep your hands visible and empty as again as I mentioned with two meals great talk yesterday about Stockholm Syndrome you know this is from this is hostage from flight 847 tws remember that one of the hostages came out so they weren't bad people they let me eat they let me sleep these guys weren't bad so they fall into this dependency upon their kidnappers and of course Patty Hearst probably the most famous case of Stockholm Syndrome okay so now the time we got left I want to talk a little bit about surveillance so again as we said ninety percent of the of the cases where there was a bank robbery ninety percent of the time there were some indicators ahead of time usually it deals with surveillance and the different types of surveillance is that you have our active surveillance or mobile this means somebody's either following you in a car or perhaps on foot you may have what's called passive or fixed surveillance this could be somebody you know staking out your house taking out your bank there across the street at a fixed location across the street and window they're setting up a cart hot dogs catan the shoeshine stand whatever across from your bank or location zonal this is where is if you're driving to work in the morning you drive through different zones and a different team or different person puts eyes on you as you move through that zone there's a technical one where somebody could slap nowadays you can track your kids with their iphones it used to be you have to put these big blocks slap on people's cars to track them nowadays it's it's easy get any of these spy little gadget shops by things smaller than this remote that you can slap on a car and track somebody's location that way and then there's a combination of all of these okay surveillance is you either done overtly or discreetly the good news is domestically here in the United States chances are that if somebody's doing surveillance against your home your bank anything like that they're probably going to be somewhat amateurish that there should be better indicators for you if you know what to look for okay so what are you looking for so you're looking for people who are checking their their watches as you go past them as you go by they immediately get on the the cell phone to make a call anything that doesn't look normal strange calls that you may get on the telephone at odd hours where people hang up the person doing surveillance is not going to be like something out of a CIA movie or he's in a trench coat and a hat although I will tell you a funny story i was in turkmenistan dozens so years ago now turkmenistan if you don't know it's
ne of the old Soviet republics that lasted after the fall of the Soviet Union and the leader turkmen bosch he's dead now but he was behind Kim Jong hoon at the time and Saddam Hussein for the most icons of him statues of him every home had to have a picture of him every school I mean you name it I mean he was really an extent guy but I remember I went into the the country and it's like something out of an old dr. Zhivago Soviet movie I mean that's how backwards in lost in time this country is but I would come down to breakfast in this old hotel and there would be a guy you know big Russian guy the mustache the handlebar mustache the hat the suits the old 80's clothes reading the paper just like something out of a movie and then I go out he follow me I'd go to a restaurant he'd come into the restaurant you know so in some places it's going to be that easy but in your case is probably not okay surveillance is all is not always conducted alone there's this image this stereotype that it's going to be one guy parked in a car right across from your bank keeping eyes on you not really okay surveillance when two males are conducting surveillance it's a little bit more high profile okay it's going to draw your attention it's going to break your your baseline two guys walking outside your bank is going to be an anomaly maybe a male female might not be they could just pretend to be a couple holding hands whatever it is and but it's got to be culturally acceptable in the US a man and woman together culturally acceptable to females are virtually invisible I used to work on a government surveillance team the best surveillance people we had with these two little old ladies who worked as a team they walk dogs all this kind of stuff they could go anywhere get anywhere take pictures you name it so two women women in general are better conducting surveillance than men and then as a group that can be sometimes advantageous so let's say there's a group of people outside your window whatever they're doing you know playing soccer playing basketball and we've used that as a cover and stuff before as well and and you can basically get away with whatever you're doing okay you don't want to make assumptions of females of elderly people kids taxi drivers any of these mentally unstable or handicapped it's funny right after nine eleven the US Capitol Police started using there's a lot of homeless in Washington DC so the US Capitol Police started using undercover officers dressed as homeless people to go hang out in front of the Capitol and and the monuments and stuff see and what they found was the homeless guys are very territorial so if an officer would go and go lay on a park bench you know for a few hours in actual homeless would come up with his group of guys and start kicking them and saying hey this is our spot and everything so don't underestimate them but for sure and then I've been to Morocco more times than I can count and the Moroccans always use shoeshine people every single shoe shine a person has a cell phone that's provided by the government mexico's the same thing you go to Mexico every shoe shine kit is provided with a little cell phone from a narcotics dealer and the narcotics dealer tells them hey if you see a gringo or you see law enforcement coming by you pick up that phone you just hit speed dial number one and if you're right you're going to get a nice toy the next day so all the shoeshine kids in Mexico or in on you know looking for doing counter-surveillance ok a few more indicators the banana team this is something that if you see outside let's say you're in your bank and you see two people and they look like complete strangers standing on the opposite side of the street we call this the banana team this guy's over here he's doing his surveillance that guys over there he's doing that surveillance and then all sudden they start talking and then they come together talk and then they split and go back again that's called a banana team they're not supposed to their supposed to be complete strangers and I supposed to be working together something happens if they have to come and communicate and then they split back apart and then they're strangers again the cockroach this is one of those things you go outside of your your property and all sudden the people were there they just scatter like cockroaches they just they just take off in the other direction they get to you know they just turn and walk away real quick the ostrich this is this is this guy this is the real amateur who's going to be standing behind a post or something kind of doing one of those thinking that nobody sees them the voice of god this is great this is this is probably one of the most realistic things that happens with real life surveillance teams and I'm so happy that that James Bond movie did this in Casino Royale to very beginning in the movie the guys touching his ear Daniel Craig is talking to his buddy as they're doing surveillance and the guy says all I what did you say and James Bond keeps touching your ear and then sure enough the bad guy sees this you know guy such as ear and he knows that he's under surveillance and then the last one is being the deer in the headlights and again this is one of those movements that you know you turn the corner you catch somebody and what do they do they go wide-eyed like oh gosh you caught me you caught me and their eyes just naturally go go wide in there okay few things with vehicles repeated times locations vehicles a little bit easier to identify believe it or not watch for people who parked in key locations ask the questions why is that vehicle parked outside of our bank why is that vehicle been there and what you want to get into the habit of doing we used to call it narrative driving or narrative walking that you always make mention this is what people do when they're overseas and they're worried that somebody is going to put them under surveillance as you drive down the road or she walk down the street you say you're driving your sick looking review mirror red toyota corolla blue honda hatchback and you're just calling these things out you just you're driving you're calling out names of vehicles and colors and then let's say an hour later you're driving on another part of time blue toyota catch wait a minute i said that earlier today and then also in your level goes up and then you look and it was funny when after the Cold War fell all the old KGB guys got with the old CIA guys and they used to say the CIA guys that's KGB guys they say how did you guys know that we were conducting surveillance on you and the KGB had the best answer they come back and say listen guys you guys are great at changing out your disguises and using little ladies and and all of this kind of stuff and wearing fake beards and all that but you guys never would change your shoes you guys would go on these operations but you wear the same pair of shoes so the KGB would do the same thing KGB is they were walking through the streets of Washington DC would say red and gray pink nike shoes and they just be saying their head black nike shoes and then later on when they were some parents in town they'd be walking red grey nike shoe oh wait a minute I've seen her earlier today so what you should be doing or telling the bank employees hey when you're sitting at your teller window all day look outside your window and start naming the cars and if you get this habit of doing this every do it twice a day what you're going to find is we used to do this at embassies okay the security people at embassies were taught look out your window just name the cars blue Toyota gray pickup truck white
