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hey yo you got Doug Gordo you do here with Cajun soft wash I'm gonna talk about my employee bonus program and what it has to do with doing an awesome job for every client every time I've been asked about it before and I've tweaked it to where I think it's a really really good bonus program and I actually it's kind of set in two different ways so the lead tech gets a set amount every day and the assistant tech gets a set amount per hour quite honestly in the end they end up to being about the same thing so the way it works out is that when an employee starts they have to wait six months to get their first bonus paycheck okay but they're only going to get three months of it so they're always going to be three months in arrears as they as that as time goes by they'll always get their check it'll always be four three months they'll always be three months in the rear okay except for that first one six months down the road the point purpose behind this is to do an awesome job for every client every time and to do it safely okay so how I've got that is my lead text get $20 a day that builds up that's a hundred dollars a week which is four hundred dollars a month which is twelve hundred dollars after three months give or take a little bit depending on days in a month on all that kind of thing the assistant Tech's get two dollars an hour okay so if you base it on a 40-hour work week they get eighty dollars a week right if they work 50 hours a week it's the same hundred dollars that the lead techs getting it ends up being about nine hundred and sixty dollars I think it is for the assistant tax after three months and like I said 1200 for the lead techs the way that they lose their bonus and it's the reason that they want to do an awesome job for every client every time okay safety is definitely the forefront of everything I want everything to be done safe so if it's not being done say especially if I show up on the job something's not being done safe like my requirement is the hose when it comes off the truck it doesn't come up and be stretched out it goes straight down and then runs along the ground that way it you're getting rid of a trip hazard okay that way it sits about safety my cones get put out by the truck okay everything is about safety so if I pull up and those things aren't there you're losing part of your bones right if you if we get a call back so think about it you've got employees and you get a call back on a job you have to pay those employees to go back and finish a job that you've already paid them to go do right not anymore the way our program works is that if we get a call back every minute that is spent going to go take care of that is really coming out of that Bonus Program okay a bonus is not part of their wages so I could do whatever I want with it I can take it away I can take the entire thing away from no reason if that's what I want I just don't do that it's an incentive program for them to do the right thing every single time we had a couple incidents here recently one of them one of my guys had a pressure washer hose hung up on something and he just decided he's going to yank on it anyhow okay he knocked over a 4-foot vase he that should come out of his pocket not mine he made a conscious decision to yank on that on that hose and cause damage to that person's property okay if he's gonna make that conscious decision to damage that person's and it results in damage to that property there's no reason I should have to pay for that that's his mistake not mine right so that's the way it goes if we get a call that we just had one recently where a ceiling fan wasn't cleaned correctly it wasn't cleaned at all and the employee just didn't want to put some elbow grease into it so guess what that's a call back next time he'll be putting that elbow grease into it because that comes out of his paycheck right callbacks are typically going to fall on both technicians that went out there the lead and the assistant technician that went out job okay in that case I could pinpoint it to say no this was the person that was supposed to have done that job and he didn't do it you didn't do it correctly right so therefore it's on him that's my boy that's my bonus program it's a it's designed to make them think about what they do it do the right job every single time do the best job that they can for the client every single time and that's it so again 20 dollars a day for the lead tech two dollars an hour for the assistant text builds up for four three three months they get paid out and oh here's the other key part part today every single week when they get their paycheck they're gonna get a printout that tells them what's in that bonus program hadn't been doing that didn't have an office manager now we got that in place we're gonna be able to do that every week for them that way they can see exactly where they're at and then that way is they're getting up on that three-month mark and they're looking they got you know 850 bucks in there and they got that pressure washer hose yeah yeah I don't really want to yank on that there you go anyhow that's my program I hope y'all enjoy if you got hey please share what you got man I'm always willing to listen and learn and I appreciate y'all for listening to me and don't you do out