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in this video i'm going to give you my best tips to build a personalized experience with your leads and customers using a team inbox we recently released a special feature at crisp and it helps us a lot to build a personalized experience in terms of customer service i'm antoine cmo at crisp the place where companies improve their customer service so today you're going to see how simple it is to personalize your email signature from a team inbox it will make your email signature much more powerful we've all been to that point when you're replying to a customer from your inbox but you can't add that special signature to make your email a bit more personal at chris we just enabled the ability to add a custom email signature to your team inbox let's have a look at it so once you've read your inbox you can simply go to your settings and then look at your website settings and check for the operators in your own team this is the place where you will have to set the job role of each of your member so for example kami is customer success idiot will be the developer and i will be sasebo marketing once you've been able to do that simply go back to your settings click on website settings settings once again and look for advanced configuration inside the advanced configuration you can see that you have a custom email signature that is disabled activate it and here is the place where you'll have the ability to customize your own email signature how to add the previous information that we've just set through the settings of the operators simply use the replacement tag inside which you can see multiple and various information such as chapter two full name first name last name so in our example let's build it like this operator name full then we'll add job rule so once you've been able to add the full name and the title i'd suggest you to add a company's logo so that you can display your brand identity inside each message that you are sending so i'll suggest you to add an image select it from your own computer and as you can see it's uploaded over our own servers then i'd suggest you to add a link to your website and simply use that button finally i'll add a call to action to your social networks because it's always great for a user to join other people that are talking about your product so if you don't know what an email signature look like check it out in the comments there's some example available for you know that you're all set and have a custom email signature available inside your team inbox here are some tips to make your life much easier don't leave now so tips number one don't make your email signature too long it will make it bulky and tough...