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[Music] individuals with food allergies and their families are in a continual struggle to find what is now known as allergy friendly restaurants for those in the restaurant industry they too are struggling to include people with food allergies as part of their regular clientele both from a safety and a profit point of view in this module we'll introduce strategies for restaurant owners and operators on ways to meet the needs of customers with special needs ways to train their staff and the potential rewards to employees management and the customers but first a review on the medical side to our body's allergic response system a food allergy is an immune response to food and in people who have that type of food allergy they can have very fast and very severe life-threatening allergic reactions the immune system responds to a normally harmless substance as if it were a threat if you have a food allergy your immune system makes a type of antibody called immunoglobulin e or ige this class of antibody binds to immune cells called mast cells or basophils that circulate throughout your body when you're exposed to the food allergen it attaches to the ige antibodies this binding signals the immune cells to release histamine and other chemicals that cause a wide variety of allergy symptoms they feel funny they might get cranky they might vomit some children might have rash get itchy some might have hives some might have coughing wheezing shortness of breath difficulty speaking swallowing drooling tongue swelling you really can have almost any symptom and you don't need many a severe life-threatening allergic reaction can come on slowly and then quickly progress and it can start very mild and needs to be treated very quickly often people are confused about food allergies with celiac disease or other food intolerances celiac disease is not an allergy it's an autoimmune response in this case to gluten and it needs to be taken just as seriously as a food allergy now the difference between celiac disease and a food allergy is that folks with celiac disease do not have life-threatening allergic reactions but even with very small amounts of gluten they can have gi distress and long-term exposures can increase their chance of developing malignancies autoimmune disorders and other things although the mechanisms of two similar diseases food allergy and food intolerances like celiac disease are different the implications for the restaurant operations are similar just like people with food allergies they need to strictly avoid all gluten containing grains as more restaurants have become aware of food allergy and its consequences restaurateurs are concerned and even scared a lot of restaurant managers owners chefs are scared they don't understand what's happening with food allergies they don't understand where this community came from they don't understand why it's cropping up out of the blue and frankly neither do we within the food allergy community but the fact of the matter is that it's not...