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it's not just your traditional etiquette school that's for sure I've noticed here protocol school there are a lot of people from around the world with different backgrounds different jobs some for banks some for big industries for corporations and others from the military it's interesting to see all them coming here to learn these techniques protocol is a dynamic field there's many people doing protocol they may not have the title of a protocol officer but they're actually doing a lot of the same types of things VIP visits ceremonies seating at a boardroom protocol officer training is a five day course we start out with the fundamentals of protocol order of precedence how to rank people they have can understand names titles and forms of address how to address someone is it your excellency or your honorable many corporations today have flags there's ways to hang the flag there's ways to display flags and then we even get into gift-giving the gifts to people from other countries matter what are great gifts to give where the gifts you shouldn't give with cover etiquette and dining skills so that they know how to set a table appropriately we also give professional development ongoing professional development after the course is completed we want them to continue growing in the field of protocol so we covered off all the aspects of protocol we have covered in our protocol officer course the instructors here are very energetic and professional and knowledgeable and it's been it's been a great experience learning from them there are several specialists in each particular area hi my name is Mark Jones and I am one of the instructors here at the Quarter Quell school of Washington my primary focus based on my corporate background is really focusing in on leadership and legendary service I was doing protocol for years and years and I didn't even know I was in protocol I worked for 26 years at Disney I was in charge of special events and it wasn't until I met Pamela Eyring from the protocol school Washington that I even knew I was in protocol I thought protocol was military and flags and something separate what I found out is if you are doing events if you're dealing with VIPs if you're overseeing any kind of situation where were groups of people or people are coming together to try and accomplish something together you're in protocol and you need this course because everything you need to be successful is designed to be in this protocol training program hi I'm Robert Hickey and I'm deputy director of the protocol school of Washington students see me off and on throughout the training I actually like to get to know the students so I try and be there a little extra well my favorite thing to teach is names and titles and forms of addressed because that's the area that I have written a book on and it's a topic that is endlessly fascinating to me because Saul about people it's not really about the titles it's about meeting people starting conversations and having those conversations develop into very positive relationships hello my name is Diane Brown and I've been with protocol school of Washington for the past seven years I actually am a retired military officer wasn't even showing you how to spell protocol when I was assigned to be a protocol officer but finally ended up here on the Washington DC area where I was the deputy director of protocol for the Secretary of Defense training what training there was no school or availability like the protocol school of Washington that offered this type of program that's actually one of the reasons I have such a passion for training and particularly protocol training because I don't want anyone to have to learn the way that I had to learn the students in our protocol programs have lots of different life experiences from 20 years in protocol to one day in protocol and they all say they walk away with something valuable I think you get more in this one week of classes and you would in two or three other programs a week each people hate boring training and we do too so we are committed to having there's lots of activities lots of real-world case studies a lot of question and answers with people who have been doing protocol for 20 plus years in very high-level areas such as the Smithsonian or the White House or the military or corporate America fortune 500 companies and so we want to make sure that every attendee gets real life experience real life application in a way that's actually enjoyable to learn dangerous so it's expert training by experts and I think that's one of the things that sets us apart is we're not just reading a script we've actually been out there and we've done the work so we can tell you what worked we can sure share with you what didn't and then we can help you strategize for how to make it perfect in the future when I'm back in the real world in my environment if I come across a question that I need help with I do feel like I have the support and the backing of the school you now suddenly have a network of folks that you can reach out to I chose to attend the protocol school of Washington because it has an excellent reputation I was on the edge of my seat at the entire time I was so excited now I tell everyone about it my position has actually evolving in the organization that I work at just because I am now as a source an expert on this field and I was able to get that because of my training at the protocol school Washington I have to tell you serving my country in this capacity has been the greatest honor and experience of my whole life and it's all because of protocol