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about 77 of customers form a positive perception of brands that are proactive in collecting feedback it reassures them that the feedback will be acted upon and they will receive better quality services what happens if you don't care about customer feedback customers slowly disappear into thin air without you knowing the why of course no the question is where to start with collecting customer feedback getting started is easy using customer feedback surveys is the easiest and most effective way to identify customer pain points start by identifying your objective of collecting feedback and then choose a survey type for example you can create a sidebar survey that can always remain in view as a tab to gather customer feedback on the fly a scored survey to collect and grade the responses based on choices selected a net promoter score survey to measure their loyalty towards your brand and in-app survey to gather feedback before they leave your website or a long-form survey that can capture detailed feedback by asking customers to fill a form let's learn how to quickly create a customer feedback survey real quick you can choose from over 100 professionally designed templates to create beautiful surveys in minutes measure customer satisfaction with csat surveys access customer loyalty with a net promoter score survey conduct market research capture actionable feedback from your customers and more personalize these survey templates by adding your brand name and logo to ensure that they resonate with your brand the most difficult part of creating surveys is to think of what questions to ask proprof solves this problem with its library of over a million ready-to-use survey questions that you can add instantly to your surveys for example you would like to measure customer satisfaction so let's pick this ready-to-use customer satisfaction survey you can preview the survey questions and click use this template to copy it to your surveymaker dashboard here you can delete edit and add more questions to your survey for example type in your keyword here and press enter to see the recommended question suggestions from proprof's library the best part is you can also import questions from your previously created surveys by switching to my surveys here check mark the questions you want to include in your survey and click add questions that's all you need to do you have over 15 question types on the left hand side to choose from including multiple choice checkbox nps scale rating scale ranking and more just drag and drop one to add to your survey change the look and feel of your survey by adding the right theme and choose a background image you can even customize the survey buttons and give them captions of your choice that looks awesome sharing your survey with customers is as easy as sharing a link via email you can also embed a survey into your website or blog so your customers can leave feedback without leaving your domain here's a bonus...