Add Digital Signature Corporate Governance Charter with airSlate SignNow

Add digital signature Corporate Governance Charter

apple so when you log in the director would see a document it tells me that i've got a pending vote and when i log in and scroll down you have the ability to tap to cast a vote now the administrator so whether that's yourselves or it might be the company secretary they're the ones that determine whether this is a yes no or a for or against vote in this instance it has been determined that i require my signature so you'll see as i confirm it gives me a signature with a time and a date stamp and that is then the final record of that specific document now you can set it up set the back end so that if on the ea i can sit back so it would figure an alert once those votes have been cast so i know then that i've got a completed document with all of the signatures on the one piece of paper now over here on the left hand side is a dashboard within that the directors have access to so this is your current section you then have a section for your archive papers archive papers are really useful to have um in place available to the board because it means i can go back in time without having to request copies so there's unlimited storage in here and for the directors what we find is the useful thing is the ability to do a filtered search so if they're looking for something let's say i'm looking for someone's remuneration papers and i can't remember which meeting we discussed rather than go to you and say can i get a copy of this i just put a rough date range in here and i can do a keyword search and you'll see that as i do that keyword search it's going to pull up a list of any of the pages that contain that keyword and it will highlight the list on the left hand side the list of the pages that contain the keyword on the right is it highlights it so you get a quick visual to find the one you're after then you have your resource center and the resource center is commonly used for things like copies of charters constitution legislation um often it might be past minutes or resolutions you might have director induction packs or you know welcome packs for the board members but this is a library of other documentation so you can build out these folders according to what's going to work well for your organization and often you might have layers upon layers of folders that are specific to that user group so it can be customized this is just a dummy view of what we typically see in that resource center now some of the updates which are kind of cool you've got a platform that has insights around governance related information so this is for directors who want to upskill themselves in particular areas of knowledge that pertain to governance so i might select a topic and say you know what i'm on the board i really should know more about cyber risk and esg so they're the topics of choice for me as i then jump in here you'll see that i've got articles interviews white papers some of this content is from pwc or mckinsey co etc so it's all vetted content that is really relevant for the board to stay abreast of what's happening in that governance space and it gives them a lot of information to equip them to govern better then you've got a contact section self-explanatory you can put in full bios and all you have a um a calendar of meeting dates you'll see that at the top here's a list of the 12 months next 12 months worth of meeting dates um you can pop color code your various different committee meetings and all you can also put the link to your zoom meeting and your team meeting within this calendar so they can join straight from the calendar um they can then subscribe that to another calendar so if they wanted to drop all of their diligent meetings into their uh outlook you could just hit add to outlook off it goes and then they'll have that sitting in both then you've got uh the questionnaires functionality so the evaluations platform is designed to facilitate the process of evaluating boards so often boards will be required to conduct board evaluations once a year or once every two years um and this is really the the facility to um allow that to occur within an encrypted space so this is very similar to the likes of surveymonkey a bit more functionality and a bit more reporting and all right what it does is allow you to populate questions so short answers multiple choice etc um and the board can then view that and access via the one location so this is what the board member would say and submit their answers off they go and press submit what it does so at the back end is rather than that pull out data that then you'd have to put into graphs and charts is it gives you presentable data that you can take straight back to the board so it might be pi or it might be bar graphs but you'll see them rather than someone having to manipulate that data that will come straight back out with commentary and graphs and charts as you need it to and then the other piece that's updated really for this and this is more around the content again so i guess one of the things that diligence changed we have roughly 70 of the asx as our client base in australia there's about um 1800 organizations that use a product so very widely and globally there's about 650 000 directors that use the product and what the feedback we got was can you give us information that helps us to keep aware of of content as well as just a facility to access our board papers so part of that content is the governance intel so where you can get the articles around dsg and cyberesque and all the second part is this tool which is the nominations platform or commonly known as director network and what it does is gives information about public companies so pub information about public boards in australia the asx 300 and it allows you to go in and look up any board let's just look up um let's look at westpac as an example and i then can see which directors are sitting on the board so who's actually what who's who the board's made up of um it gives me information about their expertise so there's an aggregate and then i can break it down per director of their expertise it gives me some composition and effectiveness scores so i can look at okay how do you compare versus westpac and what do we look like versus sector and peer averages over here on the left but it also gives a lot more information and the reason we call it director networking is because if you're a director and you want to really keep aware of what's happening in the in the public companies and who's moving into which roles you can see here i've got those directors which other boards they sit on now any of these grey ones are private companies so there's no information about those private ones any of the blue ones are public so i could then click a text or cochlear and see who's on those boards and what what's happening in terms of their expertise expertise and composition etc and the final piece that is updated and you'll see it gives me a little new button is the news feed so this is a global media feed again designed to help facilitate information for good governance and it's really an open web media i think it's 80 000 open web media sources it pulls together into a stream either director can jump in and back to that specific industry that i'm wanting to read about right now let's go with insurance and it gives me a snapshot of what's happening in the insurance world around the globe so these are all the articles i could just click through very similar to any of those media feeds that that often organizations will subscribe to but of course it's built into the same app so allows the directors to just continue within that same encrypted environment and go through to those news articles externally we've got digital messenger so this is the chat function and messenger is designed to accommodate uh sensitive conversations so board level conversations about mergers acquisitions or restructures or you know that that kind of conversation that you don't want going via email it can occur in messenger you can chat um if i can open it up straight from here or i can open up a separate application and really the design is very similar to any of those other tools like whatsapp or all those but again this is designed specifically for board and committee level communication you'd have your user group set up here so the board of directors might have a quick chat about something private we can send and receive files or we can just chat um i can also have conversations with individuals so brian and i might have a quick conversation that's just between the two of us now the organization can then set that up to auto delete after a period of time or the end user can delete that as they need to so with those that have concerns around discoverability this really allows for some communication to happen in a safe space without it being discoverable so i've just whisked you through at a very high level that fronting because i want to jump into the back and show you what the administrator has seen how that's changed but any questions thus far about what i just showed you so joe i asked about the electronic signature it's obviously um relevant for asic now because i know that a lot of companies are still holding onto the signatures and a piece of paper because they had to have that piece of paper the electronics see perfectly fine and meets all the government's requirements is that correct yeah look it depends on the constitution actually so it's really shifting when i started four years ago there was a lot of pushback about electronic signatures now we find that most use it and it's acceptable but each organization it depends on the constitution and what's written into it around what's acceptable okay so they might they'll have to check that first and then obviously if the constitution needs updating okay um ray has asked what security does diligent use end-to-end encryption yes we have end-to-end encryption data is encrypted in transit and at rest with up to 256-bit encryption so um if you want ray some more info about that i can send you some some security info that will give you all those details and i think that's it does anyone have any other questions before we get to the back end stuff everyone's quiet okay joe let's go to back end i'll assume you are in awe okay so let me show you the back end how the papers are built out so this is um if you haven't seen it before if you've been using the old one click or you've seen the old application you'll be excited to see this because it's a way more fun and way more intuitive so one of the things that we have shifted is we've moved away from the application started using this web browser now the two still work uh concurrently so for those who are using the application and have seen it previously you can continue to do so but the design of this is it's just you can from any ice you don't have to be on your work computer you know you can jump in on your ipad and publish something if you need to so it's just a lot easier and more manageable so let me log in as the administrator so i'm now uh you i'm now about to build out this set of papers it's two weeks before the meeting and i just go yep i'm ready to go let's drop them in so i'd log in i'd put in my password jump into whichever company it is that i'm wanting to create for and you'll see here that i've got a fairly familiar environment to what you've just seen so on the left side i've got a list of my current papers archive papers resource center here's where i manage the minutes here's where i create the questionnaires or evaluations and then any of the permissions around the users like adding people to groups or removing i can do within that site management space right now i just want to create a set of board papers i'm the administrator for all of these groups but you do have scenarios where it's just set up individually so you might have one administrator who would just see the board of directors and someone else who would just see the exact committee depending on the organization and the size and the number of groups there are i'm going to just take you to my desktop for a sec you'll see by my kids here i've got a um a folder called november board papers this is a set of papers that i've got ready to drop into diligent and off i go each of these items is an agenda item within here i've got various different file types so some are word some are pdf some are excel i don't need a pdf i just drag in the native file types and then you'll see some of these have subfolders so in that chief execs report if i do have a subfolder what the system will do is read that subfolder and make that a sub tab as i drag that and drop that in and i'll show you what i mean so that's sitting here on my desktop different people use diligent different ways um some people will build a set of papers over time so if i wanted to i could create book from scratch and then add in a tab for my financials when i get them then add another tab for my ohs documents and a few days later so you can build it over time or you can just drag and drop the entire set of papers if you have them sitting there on a on one of your drives you can drag the whole lot in so i'll show you how that works so i create the book from scratch i'll call it our november board meeting i'll put it in for two weeks time because i'm super organized i can this is where i allowed printing or exporting and this is where i would add in my team's detail or my zoom meeting etc and off i go now again i can make that available just to the board of directors or if i if this was a common set of documents that should be available to all those user groups i could select to make it available to the other committees as well if i'm wanting to release this first just to the ceo as an example i could change that access and show that to the ceo for as a starting point and then once jenny's reviewed that i can then make that available to the full board as it's been approved so again you can you can customize who sees it at what point in time for now i'm going to make it available to the whole board but you'll see that at the top left it's hidden that means it's only visible to the administrators until i hit publish so if i want to take my time and work on this for the next five days i will do so and then just publish when i'm ready to go so see how it says drag and drop a folder here i'm going to do that normally i'd be using two screens so just excuse me while i work off one but i'm going to take that folder off my desktop or wherever it resides in your case and drag that folder into the platform now as i said earlier it's now encrypting those files so right it's encrypting them as it goes in even though their word excel powerpoint and all they're now a locked file once they're in the platform and it's so building out the structure of my board papers that i just showed you where the where the director opens up the navigation panel and it is also doing my automatic agenda so it's reading those file names it's creating the hyperlinks doing the page numbers and adding in that detail so that i'm not having to manually create that document now if i collapse these you'll see each of these each of the folders that i had has created a tab but as i showed you in that chief execs report it had a sub order which means it's given me a subtab 2.1 now this is just the starting point so as you get into the platform you're not locked to this format you can still make changes so i'll say let's move this financials tab up to here i'm just going to drag and drop it and it re numbers those tabs in the pages for me i can also do things like i can add in a tab above or a tab below or i might add in another sub tab here because we've got an report then i need to put in any details that i supply within that tab such as presenter details or time frames etc that might these would display on the agenda if i want to add those in often people might put things in here like it might be something for noting or for decisions so they might put a little note for the directors as well so that reflects what they um what they need to do within that specific uh area now once i've created a tab again i can either go and search for that file and insert the file and it will take me through the directory or i can just drag and drop so here i'm just going to drag and drop a word doc in and add that in as i need to now that's really the process of getting into the platform so once you've made your changes some of the things you might do is you might go and make some amendments to who should have visibility so often we'll find that if there's within a set of papers there might be a document really sensitive in nature or might be an in-camera session or there might be a conflict of interest so if that is the case what i can do is um go to that specific doc document and change the properties i and make that visible so that it's only visible to specific individuals by default all of the papers are visible to the whole board of directors because that's what i'm logged in as in that specific user group but i could change those permissions and say let's just show that to jenny and jacob and nobody else those customized permissions now display so that i know that i've hidden that from individuals and i can go and check who but then that means that i don't have to create a second set of papers that is limited or has areas redacted because of automatically customized permissions on that specific report um the other thing is you're looking at the structure so once i've built that out and i'm happy with that and that looks good to me i would then go and have a look at the content by clicking on review book review book shows me the page so in one click this is where you would have gone to the different pages by right clicking here there's no right clicking you just click through as it as the um as the name displays and so here's where i'll have a look at the content say oh yeah that looks good click through each of the pages and i get a sense of whether that marries up as i need it to now anything in red is not approved so i can either then go through each document and approve them one by one with this approval button in the top right or i've already pre-approved them i can go and approve them all in one go and say approve all documents once they're there that would change that all of those documents down the left-hand side to blues that i know i've already approved those and the design of that color coding is really so that you can walk away know what you've done two days later and it will give you a visual cue that the red ones still require approval the blue already done you can also create links in here so if you're wanting to hype link to somewhere you can do so as i mentioned you can create documents um the other thing that is is quite useful is the ability then to add the agenda so you'll see the final piece once i've created this is i will add my auto agenda at the top and that will give me a tab at the top which pulls together all of the files and pops them into order and adds in my hyperlinks to my page numbers and all now if i were to make changes to this set of documents once i've already created that agenda you'll see i'll get prompted with a notification to say please update your before then release that set of papers so it does prompt you if you've made any changes so that again the agenda reflects exactly what there should be on that document and once i've approved and i'm ready to go i'd hit publish and you'll see it prompts me when i publish to notify the users those details of the users which in this instance is the board of directors are populated already so that becomes that that's their email addresses that are sit within their profiles um i've got a default template that's set up that said new material are available in board but you could just customize that and type your own message saying papers are ready see you on zoom you know whatever you need to and off you go most will send themselves a copy of that email so you just have a record and you'll see that your notification preferences are up here so you can notify by email push notification and also by messenger if you're using messenger to communicate as well so some some directors would prefer not to be notified by push notifications so you can switch those on or off as you need to and you're done and then the final piece we find most once they've created that set of papers at some point would go and export a copy and so if you're wanting to pull out that final version you can export to pdf you can either pull out a page say a page range yet or the entire book which will bring out a full pdf that you can then store or print off for the director who requires a printed copy if there is one if they don't want to bring themselves so you've got that there as well any questions about that process i i kind of took you through again at a really high level but i'm conscious time so anyone have questions um someone let's see a question oh can you have two administrators yes absolutely you can have as many as you want yeah we normally limit it for just so that you've got control but we all often have multiple administrators working concurrently now joe what else i mean it's a common occurrence that you know a last minute insert will be needed it could be a financial insert or updated things um you know the navigation process of that like if there's something that's been updated in the last hour or 30 minutes like what's your substitution yeah absolutely so if you've published a set of papers and then something changes so often we find it's financials will budget report changes or some change in um you've got a couple of options so i've published this this is now visible by the board of directors and i've jumped in and i can still work on it so regardless of what i do at the back end whether i make changes add delay etc we'll always retain the notes and annotations keep in mind you need to assume that once you've released that set of papers and it's out there for them you have to assume that they're marking up because you don't have visibility of that so any changes will automatically retain their notes without concern of losing those you don't need to be concerned around that so let's say this um financial report up is updated i can either go and replace that so just do a like for like and take away the old one or i can replace with options when i replace that it wouldn't ask me go and find that specific file that i want to change it with as i add in that file it will allow me to then add some commentary around what has changed and also mark it as revised let me do this with a with a minutes one actually i'll replace it with options i'm just going to go to my desktop you'll see it goes to my desktop file and as i go and you'll see it asks me do i want to replace markers revised so that will then play for the directors that i wish i was revised and i might put in some changes saying new south wales figures have been amended you know you get the point yeah can't spell and i'd upload that so that just you can either retract the old version or you can um retain both um if i did take out the old version and give me updated one here i would move the notes and annotations to the new document as i do so that's great does anyone have any other questions before we go to the next bit i think everyone's just listening with intent go joe all good okay so the other piece is the minute so that's really the process of of creating as i said actually before i jump into the minutes um what we do find is for those of you who have standing agenda items so if you've got the same thing kind of month please should i switch off my notification okay um but as you've got this if you've got standing agenda items we'll build out a template so you can still use that template in the new platform it will show here as board meeting template or whatever you've created it as and you can then just copy that template across um so we'll pull the structure across and you can then just drop in your files and publish that way so the template process still works it's great if you've got stanley agenda items you're not wanting to create from scratch each time but as i said there is a there are various different ways that you can create within diligent either time bulk import or use templates as well um the other piece i want to run you through very quickly is the uh minutes so in terms of taking minutes this has really shifted in the last six to twelve months uh if i'm about to take minutes for the november board meeting what i would do is i'd go and hit take minutes button what the diligent minutes platform does is pulls the structure of your agenda items across so for those of you who go and type up minutes in a word document this is essentially in that word document for you so it's got the shell it doesn't include the content it just pulls together the structure of the board papers for you so here i can either import top level structure which would be the top tier of tabs so tabs one to ten as an example or the entire book structure would also bring in the sub tabs depending on how you're creating your minutes it populates the title or the date because i've already put those into the board papers i'll put in the start time and an end time given a time zone all of my attendees this is who the papers have been released to so this is by default the board of directors but if jenny's not there we'll delete her she becomes an apology we'll put it in the sydney office because the sydney office is now open and then i would create now here are all my other minutes but you'll see this is the shell that's creating for my november board meeting so the attendees sit up the top you might make in notes about people attending remotely or by proxy etc um and then you'll see these are each of the agenda items so select these i can either just open them one by one and start taking my minutes in here or i can open them all and jump around as i need to now this works just like a word document it's saving um you don't need to save it at saving as it as i go um but i can cut and paste into here i can also add in actions i can add in tables so anything around fonts and tables etc i can do so here [Music] you've also got the ability to add your action items within your minutes so your an action might be to write a report as an example i can assign that to someone let's define that to fill up give him a due date and that's sitting within my financial section or i can allocate that to anywhere else within the specific minutes items see how that sits underneath that particular financial section if i wanted to ask meeting i can go over to my actions area and i can just pull a list of any of the actions that were associated with this particular meeting and then i can send out notifications so i can send a notification to philip say hey you need to do this by next friday so philip's aware of that then once it's complete i might mark it complete or i might put in notes in here saying phillips away this is going to happen until next week and whatever i need to to report on now what we find is most people at some point will pull our republican items that need to go back up to the board for the following meeting so i can do so i can either pull out the actions that are associated just with this meeting or i can pull a consolidated report what that means is it i can either select to pull in actions associated with those other committees as well as the board or i can just bring the board action items across but it will bring across both the current actions and also those that have been completed or are still outstanding so it brings a past snap up of everything that's been done and everything that still requires um it still needs to be done and you'll see here that i've got see this is just an excel document so here it's got the group it's got the title the meeting date the status of the action goes red when it's over due the due date what it was who it was assigned to and any um other notifications or any other notes that you've created within there so it gives you a quick visual or that's to essentially your actions register that you can pop back up to the ball if you need to and then the other piece to the actual to the minutes of your pardon is the ability to concurrently review those so once i've created that set of minutes and i've drafted and redrafted and i'm happy with those and i think yeah okay we're good to go i would then change that set of minutes let me just open it and i would change the set of minutes once i've redrafted from draft minutes and change the status of those into market as review when i do so i can invite reviewers so if i now want the ceo or the chair to look over these i would send out a note to say hey jonathan can you review this for me jonathan would get an alert he would he wouldn't be an administrator so he would know that this exists he would jump in it on his ipad or wherever he needs to and he can then make some changes that get redlined and the final piece is it allows me to accept and de postages so you'll see if i open this set of minutes um this is one that have been redlined you'll see that there have been changes made and i the administrator can then accept and decline those changes so over here so these are all the changes that have been made by others and over here where it released the comments i can accept or decline those and then have some commentary back about why they have been accepted or declined and once complete you would mark those as final i'd then move it into the approved section and circulate those for digital signature by the chair or by whoever needs to sign off and ratify those minutes and here i have a list of all of my minutes so this is my repository for all of my past minutes and all of my current ones that i'm working on i can delete these as i need to but really this just gives me a quick snapshot of all of the minutes associated with each of those committees as i need to i've done a lot of talking michelle any questions no questions from me i to everyone else you can take yourself off from you guys and it's i'd love to hear some questions especially for using it um if you're stuck on something emma or lisa or rach um what someone said can the minutes be exported to word yes they absolutely can so you can export minutes to words so the actions come out as an excel table minutes can be exported to word and you can do things like change the formatting or the font font etc yep and someone asked what do you do with the late papers yep so late papers um when you're creating them so let's just go back to the set of the board papers here light papers normally just get added into this set of november board papers so if i've now released this so you can see it's in blue this has been published to the board if i now have a late paper that wasn't um you know that wasn't on the agenda that suddenly dropped in i could add in app and drop in that file as you do so so let's just add one in here let's call this a light paper um put it as a sub tab and this will be a light paper i might put in notes or something about that or i can just simply drop it in you'll see it gives me a blank tab i just get the file from wherever that sits let's get this one from my desktop drop it in as i do so um it will see how it prompts me to update the agenda so that would just ensure that the agenda marry so i update the agenda and also prompt me to notify now what that displays for the director is they would even if they've read that set of papers it will give them an alert to say that they've got a light paper and it would have any commentary from you so it might be note saying sorry the cfo's running like you know whatever that is and they would have a hyperlink to that specific page where you have updated that page amazing any other questions ladies oh it's emma kate here um my version of this looks different sorry i've been interrupted so i missed the putt start is this the web version rather than yeah emma this is a web version yep are you on that to work i got clicking you've got have you got one click yeah yeah this one you've got this this old application this is yeah yeah so this is the old one this is really um the web version is where we're all moving to so it's got a um you can see it's just a lot more intuitive it's more modern it's easy to use it's just drag and drop yeah it's good fun so if you want to send me your details we can just have someone connect about moving to the web so that you're not using the the one click application fantastic thank you and you can use the two concurrently so even if you're still using um one click to do something and then you want to jump into the web they'll just replicate across the two so you can use yeah right that's so helpful thank you and i think this is uh nikki's asked is there a cost for the web version it's all included is that correct joe no no there's no cost in fact we want you to use the web because it's way way easier and way more fun for you so no there's no cost at all it's really just a matter of getting your head across it in fact it doesn't in the way that the old version worked it required a bit of training this requires less because you just you can see it's intuitive you follow the prompts but no slack me or give me your details um email me or link in me link it whatever the word is um and uh i'll see you up and make sure that you've connected with the person who can show you how to use it and ensure you're using it and i think like i mentioned i know some of you came in a bit late but you know this is one of the great things of diligent it has moved to a subscription-based model um and the updates like you know emma you're obviously sitting in the old ones not knowing that they've updated this web version and this is the challenges and frustrations that a lot of the eas have had because they're looking in the old old version when we've got all these amazing new things and and uh integrations and um you know drag and drops and all that come in so i think that's the thing is is that you know reach out to the guys at diligent because the support they've got as she said it's 24 hours and we want as the administrator but also as a user like if you've got a board member that's sitting there and he's just so damn frustrated and telling you that it's clunky it's old school we need to sort out that and we remove their frustrations and that's why the support team from diligent are there it's part of the package you're not paying anything extra it's there for you to utilize absolutely a 100 second that in fact we want you to be using the best version of diligent because you'll continue to use it and get value out of it so anyone who has any concerns about the current process and how it's working shout out to me and i'll connect you with the appropriate person so you get well looked after and i think another great tool um i often hear ea say that you know they've got to get information on the board of directors for a press release or someone's asking about the director's information i mean your contacts as joe had before i don't know who um with it you missed it or not but that contact spot contacts box with all the information in is available it's got a photo and it's easy to download and get extract that information that you can give to the comms team for a press release or whatever it is and it should be up to well i feel it's up to date most of the time but um i think that's a great tool as well a lot of people don't use that joe they've got the information stored on a drive on their desktop or in microsoft teams which isn't a great place to be because some of that information is confidential where it's in here it's confidential it's secure and you can share as much or as little as you please yeah i i'm often surprised that um people don't use the diligent calendar or the diligent contact section because for me it's a no-brainer that you would have all of that information within the same encrypted environment and even for the board to be able to have visibility of that um available you know at their fingertips they can get it from their phone they can get from their web browser whatever they need to um so i'm surprised to hear but yeah it's it's useful it's useful having contacts in there it's useful having um having your calendar and your meeting dates and all the rest absolutely and when you say whether it's updated michelle the that's really driven by the administrator so you can if there's a change the the um contact details is the only thing that the um board can actually update so where they're normally viewing files that are locked um if i wanted to jump in here and update my own contacts then i could do so so i can add in my digital signature i change my bio or add in change update my phone number etc so that that's really managed by the board as well if they want to and i think the other great tool we talk about the calendar people don't use the calendar enough um and i think uh you know the great tool with the calendar is that you can you know you got the subscribe button up there that it can connect with your 365 or your google calendar so it's syncing so you're not creating multiple calendars you're not checking back and forth you can visually see what's going on for the month so that that's a really key for you when you're bringing new board members in or you're setting it up that you really do make them link it you know i often use the word plugin you know it's not it's quite a simple tool to do but people often forget to do it so then there's conflict and it's like oh she's not available but a calendar says she's free so a reminder to really use that subscription or that plug-in tool great one yeah that's a good feature that one i was just going to say i've just got a list of risk committee meetings that i need to schedule in outlook for next year so this sort of thing would be favorable for me cool awesome well we hope you get using it soon ray i know well i'm sold but i've just got to sell it to the rest of the board that's it well if you need help with that that's where i come in so i know i often present to boards and so not not in this depth but at a very high level just and here's what yeah offers and that get that's good buying for the board yeah good to know anyone else i'm just going to say i've used quite a few other board packs and this is the easiest one for directors to use yeah i've had a lot of technophobe directors over the years and this definitely diligently is the easiest for them yeah thanks emma that's that's good to know we we hear that a lot um in fact most of our business comes through directors who use the elsewhere and they say can we get diligent where we are here and often that's switching out an old system for diligent um you're right and the reason as i said i think the reason that people love that specifically the directors is because it's pretty easy to use they've got 24-hour support we do call them if they forget their password um but also one key point is they get one point of access for all of their board data so for those directors who are sitting on multiple boards it means they've got one application one to remember all of these in your touch id they don't actually have to remember a password um and they've got all of their board data in that one space versus some of those other applications out there you have to have multiple instances of when you're logging in with different usernames and all that stuff so that's that yeah thanks for that support that's that's often uh the case with our board members we find so it's andy i've got a quick question i'm sorry if i'm a bit daft here but how as an admin how do you get access to the calendar so you've um a couple of options it needs to be switched on in your site any so we'll go and have a look at that but let me actually take that offline and i'll go and check out your site we'll come back certainly because i can't see it in my like section and i just think it'd be really good to go in and put the committee dates in there for them as well let me connect with you on that separately so yeah certainly we'll talk that offline that sort of problem thank you and some of the and just keeping in mind that depending on which systems and devices and um which uh functionality is some of the functionality is set up by the organization um so if you know if you've if your organization has been using diligent for five years and they said look we're we're not allowing anyone's pre until we're going to watermark all our documents etc then those are configurable settings that are determined by the organization so sometimes it's really a conversation of revisiting those and saying you know do we still want to retain that mind frame or do we want to shift that a bit so again if you've got concerns around how you're using it currently versus how you'd like to be using it then yeah we can have those conversations with the organization good and i do love um we have a range of directors and their different abilities and we've got one director that i think rings diligent every time and they're always just so lovely and patient i mean i'm not you know too it savvy i'm putting it out there but i i can move around it and like upload documents and that sort of stuff so if anyone who doesn't use it it's absolutely a time saver i've used um other portals and this just beats him down and i've only been using it since what february so yeah basically you know you have training um we had jonathan and he's like really great and it's just it's just wonderful you just get hours back in your day and i find that papers don't disappear like other portals i've used if uploaded paper the next day it's gone like it's yeah it doesn't seem to have any of that well i'm glad because that would be a bit disastrous if you lose i have heard a couple of instances in other systems which has caused them to move to diligent for that purpose of things getting lost or directors notes being dropped out or yeah well we are reliable in that regard thanks thank you i think i'd also encourage those um that are on the call and also listening later if you haven't really gone into diligent in the last 12 to 15 months to really look at what the updates are i mean emma you've just been web version for which people didn't know it's there i think that's the biggest challenge that we do have with a platform like this is that they're looking at it from a two or three year ago and how clunky it is or old school it is but i think it's really transformed it's updated the way we can use it now is so much incredibly better and i think you know it meets all the asset requirements of government pieces and you know it'll keep the board happy as well as the company secretary from a user perspective um happiness um that's what i'm finding is really really great the transformation and the pivoting diligent has done in the last 12 months so that's kind of i mean we're nearly out of time and i always like to keep everyone to task so i want to say thanks joe um i will connect in the email um everyone and also your contact details um and just really you know joe is there to support you as well as the 24-hour service if your business is at a stage um i know there's a couple people that are looking at using it reach out connect joe will help you and sell it but you if you're already using it but you're not using it to its capacity really you know that's what technology is about don't get frustrated with it don't get annoyed with it you know go and have a look at how you can use it the correct way and implement it for all the users using it so that is my joe any leaving notes from your side no thanks i really appreciate the time and the opportunity to talk to you all so thank you michelle thank you all for joining and as i said yesterday out as you need me if i can't help i'll connect you with those who can amazing well have a great one hey everyone and remember to be you do you amaze you and you're truly enough and i'll see you next time love it thanks michelle thanks ladies