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speaker and thank you all right so my name's let it I'm product manager here in calf tech but this presentation is more about this so let's talk more about home HD and what it is all right so from SG what are we we're basically like a Google Forms for government and our tagline is the ability to give agencies the power to build government forms in minutes when it first came out this it was actually a bit ironic for some of the users because when you think of government in in minutes it sounds odd normally don't think your government forms in basically my thing of like or are many took months me but we we must do it and let me first dive into what was the problem they were trying to solve in this blue screen paper forms today in government we are still using a lot of paper forms not sure if any of you have filled in a paper form from government in the past year maybe some of you might have okay so that should be on format G if it's not already so we've asked agencies how many paper forms are there what is the size of the problem that we're looking at we got all kinds of answers but we decided to search my answer on our own so we went to Google our friend and we try to estimate the number of paper forms on government websites so just a search for form within government sites and of falltech PDF because PDF files that are in PDF forms and actually digital forms the just paper forms converted to PDF and we saw 60,000 pretty large number some of you guys might argue that this numbers obviously inflated because you know be 60,000 how many of these are actually forms maybe the query form is not that accurate but it's a rough order of magnitude tens of thousands even if you divide this by tens to thousands of paper forms on government sites it's still a big problem and if you were to imagine if all of these would be digitized without formally there'll be a nightmare because imagine if this form that is an iris form without a self-service phone booth at all the agency work to contact an external developer to digitize it your cost engineer digitize forms it's pretty expensive and really slow which is why we build a phone builder tool it no altered it has all of these forms it's thousands of forms and that's formation all right so how this format you actually work it works in a slightly different way compared to Google for me the tools all day four steps so the first step you're in government we have both internet intranet internet is what everyone in the world uses intranet I own secure intranet internal Internet all right so but performance you can build your own internet forum dog after - gee we took - effort to make this mobile optimized because in government most agencies do not have an Internet enabled laptop our government is the internet most users can only access the internet reading the posea internet because the Internet is quite expensive so if host our internet we better make a mobile optimized because they'll be putting the phone on their phone so we did - the first step you build a common Internet the second step you share the phone with a link and the citizen can fill in this form we were integrated with government authentication some of you might have filled in same path before my info compartment for all these things we actually integrate with them which means that it's easy to an able set karma authentication with a click of a button on your phone and that pass the interesting part so we don't store form responses that's how it different from all the other formula tools out there so for every response you get an email which means the our server that will store any data at all so completely lightweight it's it's basically just like a color and for what kind of model you know you can you can build a beautiful form using our house our tool but we won't cause the data for you with this you know the responses to you but of course you get this nightmare when if you have a survey of like 30,000 people you get like 30,000 emails right no one must received a number of emails which is why we have step four we develop the solution tool a hack for you guys to aggregate the emails back into an Excel I'll talk more about this later so we've been around for mean like a bit of above a year but I stopped today we've had a bit of pitched the ninety communities in Singapore eighty four of them are aware that is one of his a sign up men and some active having created forms if thousands of submissions by OCR penetrations about 20% everything off the really active users not quite there yet but the speed is picking up this right so you seen this nice-looking graph finally in terms of user signups this users are government officers signing up right you can see in the last month on there are almost 900 officers they sign up in one month so given the speed up growth actually in another year we hitting hundred percent penetration the whole government but of course too at the end you expect our slowdown in the take are because of the loggers but because it's not just signing up we're actually using for mushy to build forms to get a response if you didn't see usage graph as well in green it's begun one month as well you can see at the beginning you know we struggle to find this put our market kind of fit I mean just okay sounds alone you can tell its market fit that there's a problem worth solving but if you will download and put a sign up and do not used it it might not be the right product to solve it so either stuff you're kind of struggling from that you can see usage it does increase but it's it's kind of flatlining but in the past few months we seem to have a bit of traction that's finally happening in his usage and there are about a few thousand over homes of various types that are being used across government some of these are facing you can even find these forms on agency websites such as you know application you're the one in brown Emily you know this whole level music cost application that's on four machine and even for research pools as well that is LT a transfer master plan people all these are done to formation alright so and at the end of all our forms as well we have this toilets money questions you know the five smiley faces turns out a lot around twenty twenty percent of people actually fill in this additional question and it is six percent of the respondents were actually satisfied with filling in for my sheet forms all right so oh then it's about where we actually it's been like okay five fifteen months since the very very very beginning and that's where we are let's rewind back and talk a bit about the journey and some of the I guess product issues a product thinking that went into designing this all right so this is where we are but actually did really didn't start out that way so but more like this so with accident sound waveform do that who they start off with me manually doing his t ml forms for our users and then the citizen of jr. are gleeful I'm not an UX designer I try to be knowledgeable about UX design but obviously not an aesthetic person the responses still go to your outlook there was there from the beginning but we also had to spend ten hours setting up this macro the earliest version was some macro written in VBA to aggregate responses from email into Excel what's even worse is that it was basically this put of code they have to pass around two agency offices and you know everything but many of them are not the most tech-savvy so I've to explain to them what is cool and this is VBA and you gotta change this line of code to put in your email and all those setup you've spent a long time sitting with them too set it up right but the whole point is at the beginning with something so ridiculous we still have users some people that we're going to sit down with us to solve their pain point because without this what they were doing is every single week they have a stack of paper forms in front of them and the poor do have to manually digitize them into an Excel spreadsheet so they were willing to sit down the world to do to pour the solution of us in the beginning and spend that time because that will save them hours every single week from their workload so at the beginning we had our first two use cases from the municipal services of this they were very obscure things they were not for fancy mo mm ooh-ee applications large-volume know it would think that i know many of you guys might not think of pigeon inspections right retracting pigeon inspections the poor officer was doing it to paper right that's horrible so we'd said digitize them for house visits the previous process or the officer to take down notes on paper go back and manually fill it for pigeons officer were email inspection observation history who are manually coded into Excel a lot of men work being done here and why can't you use Google Forms actually first thing I told him was he'll just Google some font so this one I mean like it's a lot of work to build a whole form who on your own right and they reply at that time there was three months ago was pacified sensor all right so I can't just google forms of this and the proposal was really hey why don't you build a Google Forms for us and you can host it on some secure government data centers and and how much does it cost we'll pay you right didn't what it appears but being mindful civil servants I guess I what I've called we we thought that it could be a better solution than just you know implementing the whole thing grown-up post you know expensive government there are sent this way so what I've really learned you know at the beginning sorry in rare the bottom right it's ready to it's not it's not always a good idea to listen to your users for this you have to talk to users where obviously we talk to our users understand their pain points and their problems but so that's me ask a user for let's say you know they're riding a horse I can ask them hey what so you're probably you're not traveling fast enough what is your proposal and they'll say yeah I think we need a faster horse you know maybe feed the horse better food whatever right but they would have thought of like a car you know so it's it's it's sometimes up to someone external to the problem to bring some a better solution to that problem and it is why I learned so far so the version 0 was the email method that we came up with and the main reasons to avoid hosting on extensive government service we are hosting AWS that small low-cost and and it's it's all the good stuff becomes normal you know including it's pretty good reliability availability and etc and so for that the very first version was religious each response sent one email to you right so then but that doesn't really solve the whole problem because the problem is still about manually filling it in right so how do we go from emails to the Excel right that was the second challenge that we had to face which seemed like version 0.5 which we thought about that vbscript agrees emails from Outlook in Twitter so that works but of course we BB it's a whole nightmare i I wasn't well-versed in VBA so I I mean I'd pick it up as well and I get this way I learned that sometimes it's okay to you know even pick up the holes if you find it useful to cut out a quick solution it might not be the best solution in the beginning of course deploying a DBA scrip was a nightmare by this it helps solve that one users problem so maybe we can start from there and clean up later that's what a user wonder I subscribe the user for two hours going back and forth on how to install the script just off interesting problems here so the script I distribute the script to an email right it's not like it's not I could I could package incense inside an executable or something again push it down centrally the the government system work their way so I to email the script over today and it is also happy that they actually saw the response there's a dummy response battery in the Excel space there's an actual email as you can see the type of squad VB session from hell and the users if this is my triangle this is pure joy from solving I use it even though it's very inefficient for where the beginning of this VBA scripting so from there they use actually this works what are you want to change fuse on the fly just call me you know no problem I getting those extra views for you HTML form on just not VBA right but I read it over see stupid because more and more requests started coming in yeah one of this change I want this field at an extra s you know what's missing oh I want the extra few how about a new form okay I had enough of it I decided to add them to the world to build a home builder tool so we bought two people right there was a Vietnam so I couldn't find a picture from my colleague so we borrowed this guy so it's a the basic back in engineer pattern engineer to stop building our form builder tool and what do we do we looked at open source tools out there of course you wouldn't want to be in bendable probably not triple to be own form to that hole so we found a few we found a jQuery builder it's one of those so jQuery some of you guys know maybe so we didn't like this because we want designers by Fellowes ugly as you can see from a cheese looks better right and there was also no user login implemented which is probably what the in the early days because obviously you know you will create your poems you want to maintain them yourselves you need somehow login to to prove that those forms belong to you so you don't end up messing other people's forms so my colleagues wanted me to use something else called line survey actually some of it was a popular bottom but this is another alternative we didn't use it as well it's retained PHP and no heat for PHP I think face part of Facebook for we still use it by personally work with Victoria like it it's also also kind of ugly there was a free version that was open-source but then there was also like this skate version I think I wasn't a big fan of that because I would imagine that if I were company offering the premium version of something and have a free version oh if put a business head you probably say ok maybe I'll put like some some traps in the free version such that you will use the free version to a certain point and reality your your desires are not satisfied and ok so I didn't want to fall into such a trap so didn't want this but the bottom in the main issue that we have with that they were actually millions of lines of code in this repository there was a lot to navigate through and it was very hard to find the piece of code they wanted to change in order to send emails over with all this home builder tools they offer beta right so I I don't remember what I mean speech but I do remember the what was the actual packin database language that you see probably somehow sequel I'm not sure but basic interchange the power of the cool to instead of storing data in you know using sequel knows you go whatever want to change that so that responses to be email over and their power the coup was so hard to find we just couldn't find you where the change probably change maybe 20% of the code in order to add in the functionality and that was mental mental code 20% hundred thousands of lines of code the code no way so we didn't stick this finally we found something it's called telephones if you guys are where this another popular formula took all tech forms I call it the beautiful google forms but telephones is the open source version of type forms right so we found that and loved it because it looks beautiful yeah user accounts done first it was in JavaScript right so no PHP yes mean stack expressed angular not just angular one fine but still it is angular and not vanilla JavaScript example or there may be some people out there do they and then the most beautiful thing is a point number four because it is basic to us a minute to find when the code where to change to email responses over which means going take this code and we just modify that part and we're good to go so that was why we chose telephone and at that same time I knew that two engineers that we borrow they don't we only bought them for them at the time is this very hackish set up I will borrowed it for another tea for two weeks just to set this up and after we set this up we can move on and do something else right it wasn't really like a real project at the beginning so I knew that time was limited but this project a lot more potential right so we needed some permanent help which is why I've got a good friend here Asha we see the seated over there as well to join the team so at that point in time after just joined and I scanned him to join formation because what I learned is that at the very beginning when you have no users yes yet the litmus test is to convince capable people to join you because I mean it kind of been someone to follow along with your vision it's probably even harder to get users and their bosses to their vision so thankfully we have him and now that we have a team we can do all the team stuff right all the cool stuff you do at the beginning like think of a name I just start with thought of like for MA it was basically like the Spanish relational forms I think this one google translate but then I want to divide for my SG but realizing was taken I was so sad but I removed a and well if they found that she wasn't taken so obviously call it formed on SG can believe Omar was taken man on phone so yeah we renamed because they created a logo for me it was the earliest local it's not done by a professional designer I was done by one of us if you realize it's actually like like a form but tilted 45 degrees I don't know if you all realize their formation yeah we chose what I call developer colors because all of us are developer the shade of blue in the shade of green it's not the Airbnb kind of colors sorry in where where the beginning team did not really have designers in it so we set up pivotal you know it's it's one of the task management tools there are many Trello Sun on etc etc which is people to it was very comfortable way to coordinate time and this there's a lot of processes at the beginning we deliberately kept it lightweight because we're a small team is just a github repo we know used to send a code review before P I so much as a master simple as that some daily stand-ups at the beginning has wanted to go fast when it gets we still wanted to keep the team in sync so we had daily setups stack channel as well for communications and also weekly sync up with our boss there was all right so at the beginning it was it was all about the product it's all about solving the users problem in the beginning it wasn't about spending and two months thinking of a team name was the best team name was the best domain we can all those things in the beginning it wasn't there it was just about solving problems Italy and I learned it at the start we probably shouldn't spend too much time even developing full-blown a Java or scrub event if again especially with a small team because we don't talk about processor for me to 15 months we really carefully think about how much time is standing on processes and how much and its venue on the actual work if we end up spending more time on process than actual then this is drop those processes for a small team we found this what everything on this this is sufficient in terms of the all the positive way to do so we didn't really do a lot of those things that you might do it in and scram you know maybe like almost retrospective sprint planning story pointing all those things for you will go that deep into all these things okay so we are excited we got a team we solve the users problem we're gonna get our forms deployed wanting to be actually used by was hand because although the worker in order at the bottom in pink they thought you liked it obviously there so all these layers you know in red purple all day that had to approve it first before you can finally see life how do we solve this without food in we said okay you know this external agency agencies whatever understandably you know it takes them time to get the the series of approvals especially for a prototype project so we did it internal maybe who work for our team first you know maybe you can bring some productivity gains out to you so you know we had a colleague who was basically thinking of a checklist checklist kind of form before open sourcing and we another one on our colleague on the way he was thinking of using forms for judging a data challenge event so we asked them for help and great things came out of them right on the Left we discovered some bugs you know we also realize a very critical feature that we messed up the ability to allow new lines on your form comedy before got about there and on the other hand for the judging event our then see you at the time Jacqueline was the judge just happen a she also judge and the past year she went to the same event she physically perform this time is a digital form she was elated about it and she asked where does this form come from and we told her this was created by one of your departments and she was really excited which is why she became our first I guess senior leader ambassador to actually help for more formally the other senior leaders that's how we got a bit more traction a bit of the buy-in from the and that was something that we obviously didn't expect at the beginning this whole dogfooding thing was was something that we did David anything sash sash to top labor I guess by an effective learner some users from the senior leadership level and then we made a video because we think that you know from SG if I have to go down I present all this nearly this it it wouldn't be as impactful as if I just made a big share them to carefully explain how format is but for Machine the early days is quite complicated right so a video works so I just got together learn some iMovie and all that I haven't made a video in my life before this so I update the video it's a bit ancient it was done like 14 months ago and it's four minutes let's see if I can play Oh video this set music of the style because the current process in the music switches [Music] the officers you do manual data entry for the responses [Music] this is the early UI this was sent to senior leaders by the way this is the VBA script so they go into the code and change a few things and then press the tiny run method over there and then you get the responses in Excel all right so there was the early version of Amish it was the video the marketing video that we mean wasn't the most professional but it did create a lot of buyer so seasoned leaders understood what the product was about to this video and that is the result we got a ten times number of signups for a September 4 of the 153 we're excited seeing this I mean today seeing this it looks silly by the time you for it over this and we started getting invited to present various agencies and now we had a possible problem we have a bit of attention but we have all kinds of each other requests where people wanting to be all kinds of home fuels and how do we tackle that well pretty simple we just look at two two dimensions really intensity of parliament we can see of appearance across agencies just like that so the ones in radar that's a pretty these problems so those are blockers for those agencies so without those features they will not deploy something on forestry so you can imagine like poison C's ABCD right and just by eyeballing it will probably work on something like f1 because it's like great and all the agencies whoa ABC wants it we're going to f2 maybe because you know it's a blocker for agency C and really want them to use for machine and f3 maybe you know f3 it's it's maybe not no huge blocker but it's a common enough problem they occur so we might want to tackle that but the point is that we have to walk away for some data ABCD because what the law engineering resource to code out for you know features F 9 to 12 just for agency T they are blockers you ought to convince them to use it why not focus a bit more on ABC especially at the beginning which is the main thing that I learned at this stage was that we had to learn to effectively walk away from difficult customers at the beginning I mean often tell you thing about all of us satisfying the customer but especially when you're mean and surly not every customer might be a perfect customer to begin with there were a lot of big issues chief among them is this VBA script right the agency that sit down if those agency offices for two hours to ten hours to figure out what's going on so I rewrote it from the outlook macro twin XL macaroni the improvement there is Steven Beebe okay but now this UI right now it's a script with a run button is busy an app right in Excel so what users can feel it knows it they don't have to treat code anymore they just fill in different fields here such as where that phone title and all those thing and they press run script and that will transform the emails into an Excel spreadsheet with those email responses collated right so this saves me a lot of time because I don't spend at two to ten hours much time telling them how to set it up but I still have to accompany this with around a 10 pitch Microsoft Word document explaining to them how to install this with a still more straightforward to install you could generate like a self signing sir they're all those things and all these kinds of issues right I have to explain what script means use the thing clear check out what script is is it a document file is it called what is it and agencies have to ask the IT department to whitelist our script for running it's because of security issues as a macro after all and skip ahead to the email around so it's challenging past essentially push updates okay imagine this camera if you like installing uber app and if you have the email you sent me the Google head by email can be sent our way just in case they got blocked and drop out of the chain you sent me the beware imagine that we have to do this I mean there was no other simple way to to deploy our script you have to be to email which is painful and whatever way to make changes we were thing off like version control all these things so we thought of a solution join one of these innovation challenges was both server or the secure government in a sentence they're talking to being just one server and we coded a tool so how this Tool Works pretty interesting so the first step so no more VBA be out of the be be able tools in JavaScript okay so the first step is to export your emails to a dot PSD file so on outlook you might archive emails on Outlook and actually I'm not sure how many people here use outlook maybe a lot use Gmail I used you know morning Outlook but if your Outlook you can archive in US and like power extension of the archive file is something under the archived or PST right so everyone's familiar are having emails at is in the public service so they receive all these emails they can receive the parmigianino responses the first have the archive f2 dot PSD second step to visit this link on the government intranet and then you can dump the PSD file there and we have this parser that passes the dot PSD file extension to a dot XLS and excel file it's basically a posture that we actually didn't write ourselves upon as well open-source I have no idea why someone wanted to pass the dot PSD to dot XLS but can find all t so interesting things open-source all right passing from one format to another so we form an how to pass something from dot PSD dot XLS and we implemented it we made some tweaks and this became our new way to collect email responses into and people started using this even more because what we realized before this was that the script was so hard to set up that people just didn't call a big nose in fact they bought email inboxes of larger larger size to store all the email responses and walked off the emails didn't didn't rely on Excel but after this we realized actually activating and using this feature alright so and into the months you know after using that framework that we talked about intensity usually but and and frequency we implement the many features right such as about the collaborative forms Auto acknowledgment email you know in a finished form you're automatically receive a confirmation email that can be customized by the agency various types of fields in your attachment fields where you can upload a picture to send over as an email attachment checkbox video but others views even some kind of logic on a form where you can edit one field which decides whether to show another few or not you know and even with all these features we still have this stagnant growth in terms of both signups and usage as you can see from this job especially the sign up graph I think for good for the first six months really we jumped from September to October I was really happy about a tenth but obviously for next few months there was this small group people are signing up right it's just not sunny with a faster pace right so what happened we needed something better we had two designers join our team s but I wanted to do a better user experience and we talked to users even more right when I mean talk to you this we talk to end-users we talk to citizens the people fitting in the forms whether it be bones wasn't just government holding and collect has very that but beautiful forms how do you read well actually at the back on this floor we have an eye hacker can be basically invite the user down for usability study the user had the pillion of the best reform and there are these cameras that you track where the users eyes are looking at so we invited all kinds of users right we invited the young and tech-savvy we even invited someone who's in the 60s as well who has to just take a one computer class and even she can fill in a form entry form actually and also at the end of all our forms we added in there you know the feedback to try together how people feel about our forms and we even got some feature suggestions from there and we found some interesting things actually share a bit about some of the things that we found them actually not so necessary so there were these four things there were many others the section is for progress tracker you know on some forms you see or zero or four answer you know somebody might be a percentage 20% reform done we relative peoples were actually not staring at that part of the screen when we use eye trackers you know we can let you know actually did their power heat map of what people are staring everywhere that if I'm not staring at this how are they measuring the progress to a form found something interesting people were saying this yeah alright so it's the height of the scrollbar and where it is relative to the screen so called order the bottom the bottom was done right and it's a school bus with it denim is really long form so people are paying a lot of attention today which means that actually we can remove the program tracker and then there were these multiple pages forms you know sometimes we had a form with like hundred questions and agencies will come to us and say hey you know we have hundred questions we need to separate our form into like five pages right we have to do that decide the best web design standards right so we actually thought about this experimental a bit how to use we actually realized that and uses under most satisfied most web pages because number one I mean they the previous each other said to move with model pages you can't really track progress through the scrollbar because you can't see the scrollbar future pages and Kenley people are just most of our users fill in the function f phone and on the phone it's more optimized to school to things imagine if you are using Facebook and you go to click on some Next button you know what to do the story of the next person the feet of next person it's pre annoying people I use the scrolling on them about mobile phones which is why we say no multiple pages mobile first we'll put all your questions on one page and you can hit us to separate them and users will scroll then it's either back to talkabout then right my thing is a good idea some websites have it what we realize is that back toe button actually causes users to skip questions because they think they can go back easily you can imagine someone things at home like this see if in question 3 an anglo and keep going on which questions are easy to people and i can always go back at all there's that the innate how they put in it desire i guess to to not fill in the hat to fill in questions first because it's a easy way to go back so actually by removing this reverse that this actually saves user frustration at the end because they've stopped filling in question sequentially and we even added in an error message that appears along the way to to pawn them to fill in the questions as they call not rivet um this actually say mix make the users life a lot better imagine a in a bowl form and because it's back to top button because they don't warn you they have a feeling questions all the way the end it tells you six questions not filled in that would be quite frustrating for quite a few users and save as draft as well right so everyone thinks it as drug is a great idea but we realized that this makes users damage your home when you for one minute for the break horrible so the simple fix to this to prevent users from diving into a form without having the prerequisite material and and enough time to fill in the phone it's really mandating this men dating agency officers to put this on their phone estimated time company five minutes could be 30 minutes but this along with also section on instructions you know prerequisite to in your form may users set aside that amount of time so that they can fill it in in one sitting that's a much better solution than coding a safe draw functionality all right and along the way we also removed passwords so early I wonder where this user login system right we're asked to actually measure all user login system is not that straightforward login to everywhere you might think they're quite non-trivial tip but not necessary you know with logins a lot of things think about this like forget password the change password this when you first sign up as this verified Indian January there are a lot of things to consider it's quite a lot of code complexity so we removed it what we did was email all TPS because forms are one of these things where we hope a user doesn't log in every day actually it's probably login one two maybe three months either you create on the phone that you log in again so people are not gonna remember the passwords which were temporary passwords they're sent into their government email accounts and this means goodbye lines of complicated code and has a security side benefit as well because now our form builder is linked to the secure government email server to log in you get the email TV from your secure government email also we design a whole user interface now in the video you saw that it was there now it's this for home page new logo by the way as well looks a bit like ok fine please boss know you a couple other companies but it's it's more design designer type not those developer colors so you all do your palm tab very developer kind of style you can see even the buttons over here and all these icons I think they're from and I can't cite the developers often use I kind of I was call I wiped it from Mme my designers are happy I did that so sorry yes maybe Congress icon click on yes with the content every corner yeah those are the the developer ones right the designer wants up I think box icons pretty good icons over there yeah like the class of Odyssey we see the LD and exited plus the classes from box icons and I also the preview that I you can see it's more sleek you know okay the phone used to look like this looks a lot better now and we also create a beautiful landing page three you can go and form top cap toe edgy on your phones and you can see this new page and this this was a very powerful feature that led to the recent traction because instead of into pastor on that video and I hope you find the true because I'm lazy to make it like another video but it's tough a surrounded video or maybe a deck of slides to government agencies it's better the past and the product itself so a landing page describes what the product is about and if you scroll down a specific axis on your phones now home talk after HD we put all the information there what features do we have how do you get started you know just sign up and all them and of course at the top as well the numbers then this probably the most important part because you know there are many people they work with there are quite resurfaced so if no one's using it they probably wouldn't dive in headfirst so these numbers are proved the other priority using it which gets them started and that's really how we are getting the recent traction because of this beautiful landing page in this and this new refresh user experience what's this oh yeah hmmm oh okay whoo I think the point here is yes then at the beginning we were not really good on selling that hard because we don't really want to sell a product that doesn't work you probably you probably spent a lot of time banging on doors and people sign up but people probably not use your forms because it's a product that doesn't solve their problem so at the beginning we spent a lot of time doing those features prioritizing features making sure it was before even getting a designer on the team to think about a better music spiritual ending page we are not concerned at the beginning that video is all about product features does it solve a manual data entry problem does it solve a manual data entry form yes okay what could a future and then when the time is right which is I think a few months ago when we wanted we knew that we roughly had you know a good product they can solve you know pull off from related problems we digitized paper forms then we started pushing the pedal on sales and yes oh yeah and ready to be whatever future proof we are moving away from a home builder tool as well and so today what caused us in either this builder so we're more than just building an HTML form you can also an able sing past my info and comp us just like that from your phone you ain't think of phones as basically like apps you know at least for government because a lot of the apps that we have are just taking in information so they're basically forms so if we can incorporate more of those at like features in a form builder we can move towards a simple app kind of builder so there's you know integrating with interest payments all these things we're not there but we could consider such things and we're also thinking of a way to move away from emails right so one of the possible ways is end-to-end encryption we can store data but the server never sees the private key the private key could be email to the person that's that creates the phone and of course one is not storing data opens up a whole wall of opportunities where it's more convenient the script was bad that equation tool was a bit better but it's still nice if you see the responses there on the same side and when we start sparring these encrypted responses provided the private key from the user you can link up to you know data analytics and visualization of results and also to integrate directly with back-end agency workflow systems in all those case management systems client CRM SCMS whatever you call it those they can supply the private key and the code fetch data from our home with the tool as well and we are going to open source back again after doing a bit more cleanup and the goal of that of course it's country the open source community but also for agencies to perhaps get their own developers and order to code nice features if they want to that's how we could augment our engineering team because you know there could be a certain disease such as let's say any a for example you know they might need like a Joe tensing kind of feel or something area so it's a very nice mean nice feature that only caters to them so as a platform servicing so many different agencies at this point I think over 65 different agencies we might not let you on the focus on that feature so but they were one that feature it might be a block often and what they can do is stick with you know of course open source if you hire may be a developer to code that's the same feature and send a pull request back and then all of a sudden this feature can be available for everyone as well although it serves their mission so I think a company of the presentation so there is all [Applause] do we have time for questions and you know what's the it's a tricky question you found my boss at the back just kidding so I hope there's no issues maybe folks still just off learn it any questions then go around - maybe a 25 yeah my question yeah yeah so with Velveeta retrospect right you could reverse time what would you have done different and by the way when works will be hostility ah the true market test yep okay so we don't see how how's that as well sure we have a dipole at the side like the educator and this is one of them that is going to be performing under what if you don't affordable solution for it and you're like oh but security right security hard how to do security and so the vital role I do when I joined the team there was a couple projects we were working on before I came here I this was ACC no one combustible basically is that this seems pretty deep rather we see the descendants of India some psycho and back to Gotham users this is like a reporter I will get some funding for it and what was so important actually we had to do the Big Boss and India no one like it really was just asleep in between that's know yeah I think I think that's basically telling me onto the same machine what would I change probably start thinking about this end-to-end encryption thing a bit earlier the whole email depopulation tool thing wasn't wasn't the most user friendly for users you know I think if you probably asked people in PA right they'll probably say oh it's really easy to create a form but people always say the single thing after the part right at least I showed it to them they always did but it was so hard to collect data back so emails was the great hack at the beginning because of the grounders fee we did everything about hosting on expensive security receptors but it would probably help us it think about the end-to-end encryption solution a bit earlier yep before or in Singapore like the entry and then it's okay yeah yeah of course yeah we have the foam Lincoln or in the name of the forum because question is oh that one I think people normally fill the form of the plane we just know like Wi-Fi connection I don't know maybe it takes think about [Laughter] New York yeah there I agree I think I think some some countries actually you could make it online at the people fill it in not on the plane I think some countries I've been to sorry yeah if this is the question is just the question is disappear if you tell us if there's enough yes the email is very powerful we can circulate yes but I can tell you that like you know like simple service like you know like mr. startled for things and all the puzzles it was along things happen pretty quick so yeah there's nothing one of the two times so my emails Leonard did a vocalization any questions of all these parts yeah so technically we are still pilot program technically so KP is our mini defined I mean we actually defined a capias and we discuss about buses and they agreed to it then they give us the funding KP s revolve around usage right so the cubic 80s on forms created a base and user signup and and stuff like that so we've hit those cheap years in terms of how much we actually found out we're not sure if protection shares like a lot of the work was figuring how to make this smaller why not and so compared to life what comforts spend up there the money got spent money for disappears how is it less than 0.1% more affectionate no because we do that independently despite where you know you're doing every video running this is virtually no the main party but it is pretty much like proportion of 90 to 10 power 19 actually instructor 10 year like type it up and how easily the biggest li-fi like they come I defend like in the government entities there's a lot like not very technical like they probably have a lot of problem like like problem understanding was script so like because I what I do is I end customers as a user so I face like a lot of always like all these customers people like how you can access a SAS application hmm yeah so what are well I didn't I tracking thing that you have done I say anything else that you have done to you know like to monitor but we would like to have this baby slightly older yeah so the best way to educate support users right now we've 65 witnesses is to identify ambassadors in each agency so a lot of these actually volunteers so I mean some of them are actually so I guess the the wake up tech works is in this building with all the practitioners we have you know product managers engineers designers in this building but large part of Karthik's actually situated across different government agencies for some point M om we have a CIO over there and his team that helps out with the IT and we're so what we did was actually work with people across various energies and they will be the ones that hand whole public offices to digitize their forms let's say you know if there's a less tech-savvy public officer in these agencies they could contact the CIO team which will help them do a performance reforms have they understand well Scribus and in some cases so organize workshops you know that's quite a few you know some for Emily some boy mmm D etc what we do is that you know our team office a four or five will go down you know spend maybe four hours and they will invite even hundreds of their public officers to come down and we will digitize the pumps for them on the spot on that day as well yep like what are some thoughts behind like open for digital projects and like a very like special government we decided for the dirty oven phone you have you know consortio just like with the team like okay I think so thankfully in the government we are weird because we possibly believe that this money see Michael in it if we spend taxpayer money doing this we don't make profit of it there's really no reason to not share this that's unselfish on the practical level we're on this nice juncture where like our senior leadership doesn't care too much about the stuff but there are no regulations your honor so he would pretty much DC universes like it's all physics that cool they look at okay stupid major just yet but we have a few things like you - are you the sauce it's all sparkly fifteen of the day oh yeah monopoly the major consultants all saying is that someone will basically build a replica fishing side of your face we should get mr. felonies you know and so realistically the risk I think we could go interesting yep yogev the Rexall we actually had about this process today so our thinking is beginning really work for a few agencies how this process works house just went across the kingdom we will we want to convert or design guy - at least so it's either choice between just giving the agencies is something one has to work with or letting them make the logic gotta be changes in em for us to do a little work to make sure it fits in the user experience so it could be either person in what was that about this is positive experience yet yeah those people [Music] so like are you the aventador enemy yeah yeah I mean right now we are materials Impossibles in a place with a shotgun before words wasn't as well to become this a generic longer the tool because actually when we when we first talked instability there were quite a bit of messiness in the tour home school as well we spent a good 30 months a lot of innocence so we really want to do back to the community we saw that they were a few thousand stars to me that a lot of the folks so we [Music] now in authority to [Music] thank you Mike the French stuff thanks for going thank you