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hello and welcome to our presentation on employee engagement action planning best practices my name is charles rogel i'm the vice president of consulting services here at decision wise and i'm co-presenting with dave long hello everybody dave is our chief operating officer here at decision wise and has a ton of experience when it comes to action planning with organizations around their employee engagement results so more to come there before i jump into our agenda and presentation let me just cover a few things first i know a lot of people are interested in sherman hrci credit uh this is uh that says qualify for one hour of sherman hrcr ci credit so following the webinar i'll send you an email with the codes um and if you're watching this on demand just send an email to info decisionwise.com once you've watched the webinar and we'll send those codes to you via email so this webinar and others can be viewed on demand either on the decision-wise website or on this brighttalk channel so brighttalk will send you like a notification afterwards that you've watched it so you can archive this and get back to it we're not going to be sharing the slides um but you can again revisit this through the recording that will be available we do welcome your questions and comments so if you look at that little question mark feature there you can pop a question into the chat and we'll try to address that or address those questions as we go if not we'll have some time at the end to kind of clean up and answer those um as well and again if if there's another question just email us info decisionwise.com and we'll get back to you okay great so let's move ahead and cover our agenda for today so um dave and i are going to go through um kind of first talk about the strategy around action planning it's funny a lot of times when we do an engagement survey with the client they haven't actually thought about what they're going to do with the results or how to use the results throughout their organization so we're going to lay out a plan and some options but first your strategy is really important to know what you can really bite off and do then we're going to talk about these different activities and who does them at each level and we're going to talk about two major action planning processes at the organization level and then at the team level and then pepper in a few additional options here at the end to consider so dave let's jump into our first topic here and really talk about organization readiness and we talk about this you know again most organizations will come to us and decide to do a survey but don't really haven't really thought through the process yet about what we're going to do with the results...