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[Music] business and official letters replies in this module you will learn how to write business letters responding to inquiries and also attempt some practice questions an introduction responding to inquiries made by potential customers is an extremely integral part of business dealings a prompt well-written response that provides all information and richardville paves the way for successful business relations format sender's address date receivers designation and address subject salutation body complimentary clothes signature business letters written in response to inquiries are formal in structure and language they have the same format as formal letters sender's address date name and address of the prospective customer subject it should be stated as response to inquiry made information sort of reference letter dated salutation do not reply with a generic dear sir or dear ma'am as this denote that you have not even bothered to remember the person's name it hints at lack of interest on the respondents part it is important that you address the prospective customer or the person who made the inquiry by the same name that he or she has used to sign the letter body the body forms the most important section of the letter like all formal letters divide the body into three graphs adhere to the following sequence while writing the body of these letters begin the letter by thanking the person for the interest shown using expressions like thank you for your letter dated enquiring or asking for information about we would like to thank you for evincing and interest in our product or Institute in the second paragraph provide the information requested for with expressions like we are pleased to enclose enclosed you will find we enclose ensure that you send the updated literature this is included in the second paragraph provide additional information using expressions like we would also like to inform you regarding your question about responding to your query or question about I would like to mention in the third and closing paragraph conclude the letter by referring to future business interactions with expressions like we look forward to hearing from you or receiving your order or having you as our valued climbed customer please feel free to call us at contact number we shall be happy to visit you or to send our representative for a product demonstration or any further clarification complementary clothes please note that you write yours sincerely when you know the person as an existing client right yours truly or your faithfully when you are communicating with a prospective customer for the first time sign the letter below the complimentary close and above the full name in all caps within brackets sample practice questions attempt the following in your notebook summary in this module you have learned how to write business letters responding to inquiries and also attempted some practice questions [Music] [Music]