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yeah so in today's video like uh we're gonna discuss on uh about the service request so what are the pre-configure setup which we need to do with respect to the service request so we would be talking about those so first of all Let's uh walk you through the service request creation page how basically the basic request page will look like and what are the details which we need to enter into the creation form so basically for every service request the title of the request is mandatory it's called something like a record name for the in this part yeah so it's a title is something like a record name so uh basically the title we will be entering something like the issue description short summary of the issue so that's about the title field in the service requests my next coming to the account so for which which customer this particular issue has been raised so we'll be selecting that particular customer in the account and the primary contact basically yeah uh be an account related contact or someone other than the account also we will be able to select basically primary contact is mandatory at the service request so once we select the primary content based on that the account will be Auto populated okay and here comes the cvrd so severity again we know that so severity is something like the priority of the SR so how much uh priority we need to give whether it's a high priority low priority or medium so here we will be seeing basically these three values so defines the severity of the service request so in the criticality so whether it's more critical or not so if we enable this so it means that the service request is more critical um for the customer and so in order to like uh necessary something like visualized when an uh issue comes for the customer right so in that particular case like we will category uh in which this particular issue will fall under so these category values again like here some default values are showing up but these again we can customize and show as per the requirement uh for the customer so I will walk you through once this been done I will walk you through all the pre-configured setup where we will be setting up the category status values and all these things okay and the product uh basically once customer purchases a product and if he has any issues with respect to the uh that particular product or something like that so he will be uh raising an Sr with us right so we'll be selecting for which product this Sr has been raised for so here this tells us the product so in this product so we need to have the service catalog enabled in our application so whatever the products which are added under the service catalog only those products can be selected...