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. ANDRIA, BACK TO YOU >> Andria: NEXT TO CTV NEWS INVESTIGATES. IF YOU'VE EVER TRIED TO FIGHT A PARKING TICKET, MAYBE YOU CAN RELATE >> Nathan: A TORONTO MAN STUCK IN A BUREAUCRAT NIGHTMARE INSIDE THE CITY'S NEW SYSTEM TO HANDLE COMPLAINTS. JON WOODWARD JOINS US NOW. THE SYSTEM WAS SUPPOSED TO BE SIMPLER AND CHEAPER. >> THE PROBLEM IS FAIRNESS, NATHAN. ONE OF OUR VIEWERS WAS SPINNING HIS WHEELS IN THAT APPEAL SYSTEM AND NO ONE WAS LISTENING UNTIL HE GOT IN TOUCH WITH US. >> HE GOT AN UNPLEASANT SURPRISE WHEN HE PARKED HIS CAR OUTSIDE THE SWANSEA MEWS RECREATION CENTRE IN NOVEMBER. HE WASN'T ALONE. >> EVERY SINGLE CAR ON THE ROAD WAS TICKETED. I THOUGHT THAT CAN'T BE RIGHT >> Reporter: HIS $100 TICKET WAS FOR PARKING IN A NO STOPPING ZONE. IT CITED THIS NO STOPPING SIGN. BUT HE WAS SCEPTICAL BECAUSE HE PARKED THERE MANY TIMES BEFORE. >> THEY TOOK MEASUREMENTS, SUBMITTED PICTURES, GOOGLE MAPS >> Reporter: PICTURES THAT SHOWED THAT SIGN CONTRADICTED BY NEIGHBOURING SIGNS, A GOOGLE STREET VIEW THAT SHOWED THAT SIGN POINTING IN THE I WANT TO DIRECTION AND OUR CTV DECAL VEHICLE SEEN THERE PARKED LEGALLY. CITY RULES THAT SAID THE SIGN SHOULD BE POINTING AWAY FROM HIS CAR. MILES CAME TO THE CONCLUSION THAT THE SIGN ITSELF WAS THE PROBLEM. YOU CAN SEE THAT LITTLE STICKER THERE THAT COULD BE IN THE WRONG PLACE. >> THEY ARE GOING TO LOOK AT THIS, IT'S VISIBLY BEEN TAMPERED WITH. THAT SHOULD BE THE END OF IT >> Reporter: THE HEARING OFFICER SIDED WITH THE CITY AND ASKED HIM TO PAY. HE LEFT DISILLUSIONED. >> THEY REALLY DIDN'T MATTER WHAT YOU HAD TO SAY. NOBODY WAS PARTICULARLY INTERESTED. YOU WERE GUILTY IF YOU WERE THERE ESSENTIALLY. >> Reporter: THAT APPEAL IS THE END OF THE LINE BECAUSE A FEW YEARS AGO THE CITY OF TORONTO DEALT WITH A COURT BACKLOG OF HUNDREDS OF THOUSANDS OF PARKING APPEALS BY BRINGING IT ALL IN HOUSE. THE MOVE TO AN ADMINISTRATIVE PENALTY SYSTEM SAVED SOME $3 MILLION ANNUALLY INSTEAD OF JUDGES THERE ARE HEARINGS OFFICERS. >> ONCE THEY'VE GOT YOU, THEY'VE GOT YOU. >> Reporter: IT'S FASTER, SAID PAR LEGAL MARK BUT WITHOUT LEGAL PROTECTIONS, THE SYSTEM MAY BE MUCH LESS FAIR. >> HOW CAN YOU CONVICT SOMEONE OF AN OFFENCE THAT DOESN'T EXIST. AND HAVE NOWHERE TO GO WITH IT >> Reporter: THE CITY SAYS IT'S NO KANGAROO COURT OUT OF ABOUT 9,000 HEARINGS REQUESTED IN 2021 IT CANCELLED 1,300. IT VARIED ABOUT 2400 AND AFFIRMED 1,400. ALMOST 4,000 TICKETS, HALF OF ARE STUCK IN A NEW BACKLOG, A PROBLEM THAT MAY GET WORSE AS MORE PEOPLE ARE PARKING AT THE -- AS THE PANDEMIC WINDS DOWN AND MORE PEOPLE GET TAGGED. AFTER OUR QUESTIONS ABOUT MILLMAN'S TICKET OFFICIALS SAY THE CHAIR OF THE ADMINISTRATIVE PENALTY TRIBUNAL HAS REVIEWED THE MATTER AND THE NOTICE OF VIOLATION PARKING TICKET HAS BEEN CANCELLED. AS THE SIGN HAD BEEN INAPPROPRIATELY ALTERED. CITY CREWS HAVE SINCE RESPONDED...