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test four this is the ielts listening test you will hear a number of different recordings and you will have to answer questions on what you hear there will be time for you to read the instructions and questions and you will have a chance to check your work all the recordings will be played once only the test is in four parts at the end of the test you will be given 10 minutes to transfer your answers to the answer sheet now turn to part 1. part one you will hear a representative from a train company talking to a woman about her train journey first you have some time to look at questions 1 to 6. now listen carefully and answer questions one to six hello do you mind if i ask you some questions about your journey today we're doing a customer satisfaction survey yes okay i've got about 10 minutes before my train home leaves i'm on a day trip great thank you so first of all could you tell me your name it's sophie bird thank you and would you mind telling me what you do i'm a journalist oh really that must be interesting yes it is so was the reason for your visit here today work actually it's my day off i came here to do some shopping oh right but i do sometimes come here for work okay now i'd like to ask some questions about your journey today if that's okay yes no problem right so can you tell me which station you're traveling back to stormfirth where i live ah can i just check the spelling s t a u n f i r t h that's right and you traveled from there this morning yes okay good next can i ask what kind of ticket you bought i assume it wasn't a season ticket as you don't travel every day that's right no i just got a normal return ticket i don't have a rail card so i didn't get any discount i keep meaning to get one because it's a lot cheaper yes you'd have saved 20 percent on your ticket today so you paid the full price for your ticket i paid 23 pounds 70. okay do you think that's good value for money not really i think it's too much for a journey that only takes 45 minutes yes that's one of the main complaints we get so you didn't buy your ticket in advance no i know it's cheaper if you buy a week in advance but i didn't know i was coming then i know you can't always plan ahead so uh did you buy it this morning no it was yesterday right and do you usually buy your tickets at the station well i do usually but the ticket office closes early and i hate using ticket machines i think ticket offices should be open for longer hours there's always a cue...