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Add Summer Camp Satisfaction Survey initial

is well known at this point that if you don't know what your customers are thinking you cannot improve your product your marketing or your sales but honestly and this is coming from a guy who loves google analytics and data that sort of information will only get you so far at a certain point you have to talk directly to your customers because by hearing from them you get the best most complete information to understand how to get yourself to that next level so today i'm going to tell you about the best way to do this that's customer satisfaction surveys and i'll explain to you why you need them when to ask for them how to structure the survey what kind of questions you need to ask how to ask those questions and how to compile that data into something meaningful my name is trent cannelly i'm a marketing strategist on this channel i talk about all the things that you can do to improve your business through marketing sales and analytics so if that sounds good to you and you're excited make sure that you like this video subscribe to my channel if you're into it comment a survey question that you've been thinking about asking just slap it right down there in the comments i'll give you a little critique tell you what i think about it if it's going to really fit the mold that you're looking for if it helps just give me a little bit of an overview of your business as well i would love to do that for you and let's get started all right so why do you need a customer satisfaction survey well you really want them because you want your customers to be as happy and satisfied as possible and the best way to do that is to ask them what they think we should do to improve things for your service or your product or whatever there are some specific reasons that you want to try this the first one would be that current customers are more likely to buy from you than a new customer coming in it is much easier to get a sale from someone who has already purchased from you to get a second yes than it is to get that first yes for someone coming in and buying from you the first time it's also a lot cheaper so if that customer feels heard from they feel like you understand their wants and their needs it's going to be a lot easier to get them over the line a second time also your current customers are your biggest source of word of mouth you can check out this video for lots of details on word-of-mouth marketing but if your customers are happy they're going to tell others and if they're not they're going to tell others and people tend to trust the opinions of those around them so it's either going...