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hi this is rob hi mr voltaire we are calling from the service center to discuss your extended warranty okay we would like to offer you an extended warranty to cover your mercedes for the next 100 000 miles so you say it's an extended warranty it's an extension of what your factory warranty oh my factory one so you're calling for mercedes no sir we're calling from the service center the mercedes service center no sir just the service center you mean the place down on route three no sir so if you want mercedes how can you offer to extend the warranty you never gave me to begin with well we want to cover you for the next 100 000 miles and i appreciate your concern but have you ever heard of the term stream of distribution yes sir well stream of distribution is defined as people entities that are directly involved in a vehicle transaction and only entities within the stream of distribution can include but not sell a warranty according to the ftc are you an attorney mr voltaire oh no no attorneys are worse than telemarketers anyway so a deal or the factory can include a warranty you're offering to extend the warranty you say you're not mercedes so which dealership are you calling from i told you we are the service center so you aren't really able to give me an extended warranty so what is it that you're talking about a service contract oh so you want me to consider buying a service contract well that's great because my transmission has been acting kind of weird lately you guys cover transmissions absolutely what else do you cover our contract covers everything bumper to bumper sir terrific well my front bumper needs some work no we don't cover the bumpers you just said you covered both of them it's a figure of speech so what's covered all of the mechanical parts of the car so you cover things like uh engine i don't know transmissions power windows brakes yes sir we absolutely do and you can get the contract up to 100 000 miles well that's really good you know my brake pads they cost about 250 a pop and i actually need some pads right now well we don't necessarily cover brake pads you just said that you do what we do is they are part of a covered repair what does that mean if your brakes fail and the pads are destroyed they are covered if my brakes fail i'm gonna need a lot more than brake pads to be covered so you're talking about cause and effect i don't know what you mean well the covered part causes a nine cover part to fail then both parts are covered is that what you mean in your brake failure uh example are you sure you're not an attorney mr volunteer nope nope but i did stay the holiday inn express last night...