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this segment is on the renewal of digital certificates Florida Department of Transportation receives its certificates from a certificate authority I didn't trust is the certificate authority that we use I didn't trust issues certificates that have a validation period of two years I received a digital certificate approximately two years ago and now it's time for me to renew my certificate I didn't trust gives plenty of advance notice that the certificate will be expiring soon and provides links to aid in the renewal process to begin the process we will use the Florida Department of Transportation z-- Service Desk portal before I continue I must ensure that I'm using the workstation on which the certificate is installed I can do that using my internet web browser using my internet explorer web browser I can view the windows certificates tour I do this from the menu bar at the top of the browser if there is no menu bar at the top of the browser right click and select menu bar from the menu bar click tools scroll to the bottom and select internet options this dialog has several tabs across the top select content then certificates this brings us to the certificates dialog notice under personal certificates we find my own interest certificate and that the expiration date is October the 10th at the time of this recording October 10th it's just a few weeks away so we've ensured that my an interest certificate is installed on this workstation so let's go back to the customer portal you should find that icon on your desktop that looks like a smiling ping-pong ball with a headset double left click the icon the service desk can also be reached by the above web address or by calling the phone number listed on the page click Submit ticket for customer support which brings us to the following page in the summary box I will type add interest certificate renewal in the description box below I will type my certificate will expire on October the 10th please renew for your office support types if you are helping a co-worker click the box that says I'm submitting this for a co-worker input that your co-workers name in user ID this way customer service can know for whom they are renewing a certificate scrolling down the form we find the prioritized section the format ask how many people are affected by this issue and how does this affect your ability to work a digital certificate is issued by a single person so I will select single person and if I'm signing and sealing documents or forms this affects my productivity so I would select affecting productivity and finally I would click select submit ticket after submitting the ticket I will receive an email from the office of information systems the email has information that will help further the process so let's go find that email after submitting the ticket to the customer portal this is the email that I received the email has information that will help me along the way notice it has specific list of instructions be sure that you follow these verbatim as a reminder you must complete this on the process on the workstation where your initial certificate was installed click the link for the secure at interest website and follow the instructions there I'm going to set this email aside while I navigate to that website here we are on the adentro website it located a certificate on my workstation if you have more than one certificate on your machine ensure that you select the correct I didn't trust certificate glanced at the validation dates ensure you have the right one click OK enter your certificate password and click allow I should mention here there are two passwords with an interest your account password and your certificate password your account password is used to access your account on the intent trusts website your certificate password is used each and every time you sign a document this is requesting your own certificate password the instructions here are to renew so click renew and this brings us to a page that gives a basic outline of the process it's worth noting that this must be completed by the applicant not desktop support or IT staff once we completed this you will receive a form in the mail within three to five business days also you will need the order number and a valid email we found this on the previous email with that information handy let's continue click Next we don't have a voucher number so ignore this form click Next to continue review your organization information and confirm by clicking next review your personal information and click Next continue to review and correct any information as needed then click Next as I mentioned before we have two passwords this is you're a dentist account password the one you log on to their website with you have an opportunity to change it here I will update my account password also you have an opportunity to update a secret question and answer these are questions that you may be asked to change your account settings and password this page is your subscriber agreement review the contents here once you have reviewed the subscriber agreement click the check box then click Next now we have method of payment select order number and click Next for this you will need the order number that you received in the previous email from the Service Desk this is your method of payment input the order number and click Next review your billing information and click submit application for approval I recommend you print a copy of this page finally you may be required to fill out a forms packet my application was accepted without the form however if your status has changed you may be required to fill one out I would recommend that you download and keep a copy if necessary click Next now there are just two things I'm waiting on I'd entrust would like to verify my email address and I'm waiting on an acceptance letter from the den trust the acceptance letter should come by regular mail in just a few days at last we're done with this website and have submitted application to attend trusts click finish so let's go verify that email in my email inbox I find the following email from a dent trust it has a link to a web address and a verification code I will copy the verification code navigate to the link in the email next I will paste the verification code and enter my account password now remember we have an account password and a certificate password this is the account password click Next this screen shows my application status with at INTRUST as you can see it is waiting processing I can log on and find my certificate status at any time with this page so click logout your acceptance letter should arrive by u.s. mail in about 2 to 4 business days we will see you back in a few days after your acceptance letter arrives on my last recording I made application to a dentist to renew my digital certificate it is now about 4 business days later and I have received a letter from an interest as a result of that application the letter has step-by-step process to receive my new certificate a couple of things you should know is that once this approval is issued the applicant has 90 days to complete the process which is actually plenty of time failure to complete the process within 90 days will result in reallocation for a new certificate also I have redacted my information your letter will have your own unique activation code to begin I must ensure that I have administrative rights and I am on the workstation where my certificate is installed read through the steps in the letter before you begin follow the steps through to step 3 using internet explorer I will type in the ID n trust forward slash install web address two pieces of information I will need is the activation code provided in the letter and account password if the account password is forgotten life is going to be a little more difficult but there is the process to retrieve it finally after I'm done there's a secure web site that I can use to test the certificate installation so I will keep this letter handy as I navigate to the intent trusts website let's go there now following step 3 in the letter from entering trust I have input the internet web address for ident rust into my windows Internet Explorer let's navigate to that address ID interest will and check will check to ensure that my system is ready so let's do that next my activation code found in step 4 of the letter and my account password are required input those and click Next this is a point where it may get a little tricky I didn't trust will attempt to install an ActiveX control FDOT security policies may prevent this from installing correctly so we simply skip past that and click Next the information bar at the bottom of the screen will change to an add in trust certificate enrollment installation click run if everything goes smoothly we should see an installation dialog like the following click Next continue to click Next until you arrive at a screen that says confirm installation click Next once the progress bar is done you should see an installation complete message click close now run the installation that you just installed at the bottom of the screen click allow the next step we will generate a public/private key pair an integral part of digital signature so we have six instructions read through those click Next you must choose a security level always choose high click Next now you will generate a new password for the certificate this is the password that you will type every time you sign a document so this needs to be a secure password and one that you can remember once that is done click finish then click OK the certificate is now generated and you can verify the results click Next we are very near the end of this process let's validate the certificate a window will open with all personal certificates installed on this workstation in the windows certificate store make sure to look at the validation date time and select the latest one we just installed as there may be multiple personal certificates on this machine click OK enter the password for the certificate as the one we just generated and click allow congratulations we have finished the installation of the certificate