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[Music] hi my name's Gordon from gimme oh and today we're going to talk about why email signature images get converted to attachments now the most common reason that images in emails get converted to attachments is because the emails are being sent or received in plain text format so what that means is let's say you receive an email and the images are attached to the email instead of remaining in the actual body of the email usually the reason for that is because email at some stage has been converted to plain text format and plain text format doesn't support images in the body of the email so let's say for example you get an email from your friend and they've sent it using HTML format and they've put some images in the email like in their email signature for example and you've received the email and you see their email signature images as attachments now the reason for that is probably that your outlook has converted the email the incoming email to plain text or maybe there may also ask invert the email to plain text when they were sending their email so that's the most common reason that you know seeing changes get converted to attachments now there's a few other reasons which I'll just mention as well so the other reason could be that the images an email signature are embedded instead of linked and what that means is when the email signature images are embedded they usually have a Content ID and when they're linked they have a like if they're linked to image hosting platform so you get like a hyperlink with your image in it and that's the what you use for the actual image so basically if your images are embedded outlook is more likely to add them as attachments Rad's and keep them in the body of the email but if you're using linked images outlook is more likely to retain them in the actual body of the email which is what you want another reason is that antivirus software is stripping the images from your email signature so there has been cases where that has happened anti viruses especially the ones that are installed on you know local computers not on sort of server grade infrastructure the ones that are sought on local computers they will scan your incoming emails and if they detect anything unordinary they'll strip the images out of the email and basically add them as attachments and also another thing another reason that this could happen is that the exchange server or the mail server is converting all the outgoing emails to plain text format so even if your mail client such as outlook is set up to send emails from HTML you started using the HTML format when the email goes out through the mail server there could be a rule on the mail server that says for any outgoing emails they must be converted to plain text format now the default behavior for exchange is to send out and whichever format the email client determines so if the email client interments HTML format that's the format that exchange will send in but yeah if you do set up a specific rule in exchange to send out as plain text that's what it will do regardless so if you've checked all your settings that sort of could be a last resort thing to check if you if you're all out of options so the next thing we'll go through is just um how you can change your message format when you're composing your emails so in if you've got if you're using Outlook just go to file at the top and then go to options and then click on mail and then what you'll want to do is just have a look here compose new message compose messages in this format and you should have HTML checked if you've got plain text check you know probably bad news if you're trying to use images and for Apple Mail I believe the process is quite similar you just click on mail preferences composing tab and then from messageformat section you choose rich-text so now the next thing I'll show you how to do is see how you can change your message format on the incoming emails now it's important to remember that not everyone as there in our clients set up to send in HTML format so some people have except the plain text format and there's not much you can do about that other than them changing it themselves but if you do receive an email and plain text format like this one here I'll show you how you can actually change it to HTML format but I do have to warn you that it is a manual action for every email so you it's not like you can just convert all emails to HTML format you'll have to do one by one so let's say you've just received this email and it's in plain text format but you want to reply to it using your HTML signature and you need the images to be there so once you click reply you'll see another window open up there this is a plain text signature anyway it's not HTML so there's no images in there but I'll just show you how to change the text format anyway so just here if you go to up at the top of the format text click HTML and then you'll see all these options here open up so you can basically hit a whole bunch of things and if you go back to plain text you'll see here this formatted text will become plain text so that's how you basically convert any incoming emails that are in plain text to HTML format there is another little tricky thing which I'll show you outlook sometimes outlook has an option to convert all incoming emails to plain text so if all your emails are coming through as plain text this could be why you just follow this click on file and then go to options and then go to trust Center and then just go into trust Center settings and then email security and then there's a tick box here that says which is under a dot radius plain text and then read all stand and my last mail in plain text so if you take that basically in any incoming email will come through as plain text and you definitely don't want that I'm not even sure why what it's there for but I believe it is there for security reasons so basically people can't spy whether you've downloaded an image by looking at the logs of a mail server I want to go through how the whole flow of mail format works so if I was to send an email using the HTML format to someone that's using plain text it'll obviously get converted to plain text on on their end and then they send me an email back I would have to convert it manually to plain text so what that means is basically I can always you can always downgrade email format yeah you can always downgrade email formats automatically but upgrading email formats is always a manual action so if you're upgrading from plain text to rich text you have to do that manually similarly if you are upgrading from Ridgid XHTML it's a manual action every time so it's important to keep that in mind so when an email let's say send an email in HTML format to a you know a chain of people and then 10 10 B 10 replies later that email will most likely end up in plain text format because someone within that chain has changed the format of the email and no one after them has bothered to change the email to HTML because it is a manual action so it's quite important to keep that in mind if if you ever get an email and it's in plain text format it's likely it's been changed somewhere down the line so that's all I've got for today and if you haven't already tried our email signature generator feel free to give it a try we've got over 40 premium templates and you can create an email signature really really easily it's a really great tool and we've got quite a few users already commending this tool on how easy it is to use and leaving a testimonial was all over the place but yeah feel free to feel free to give it a try with a thread free layouts the other ones are all premium we do have over 40 templates now I believe which you can choose from they are only seven dollars to purchase so yeah you can purchase any premium template and populate it with your own details and have a pretty much a professional email signature quite quickly so yeah give it a try I'll put the link below thanks very much for watching and see you next time [Music]