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Decline to sign the document

hey everybody this is bill with notary coach comm today I'm talking to you a little bit about what happens if a signer or a borrower does not want to sign a particular document in the loan package or they just refuse to sign a document for whatever reason now this actually it doesn't happen too often but it does come up on a pretty regular basis so you want to have a plan in place when it does every now and then you'll you'll find a borrower who's super cool throughout most of the signing and then they just come across one that just gets right in their craw and they don't want to sign it for whatever reason and it might surprise you actually what documents stop people it's usually not the documents that have the numbers and the interest rate and the closing cost it's not the documents that offer a very limited power of attorney to the escrow officers and underwriters to act on the borrower's behalf that surprises me sometimes those are not the documents that concern people the ones that stop people and where they just want to refuse to sign are sometimes the ones about prorating taxes or the employment agreement for the title company just kind of unusual documents to stop somebody but regardless of the reason it is the borrower's right to express concern or or stop the signing until they get the answers that they need so the reality is the general rule of thumb on these things is that if the borrower wants the loan to close they need to sign all the documents now that's knowledge that you as the mobile notary ensign engaging are going to know in the back here ahead look we want to get this deal done we have to sign it but we're not necessarily going to express that in words I do know signing agents that do that and they actually get pretty poor reviews because people just don't want to hear look if you want if you want this house you have to sign the document you know that's not the approach that we would want to take to make people feel comfortable with what they're doing they obviously have a concern they're expressing it to us so have a couple of different options refusing to sign the document is most likely just a misunderstanding of exactly what that document is and here's how you can handle that first you want to empathize with the borrower not defend the borrower kind of the best part of this job that we have as a mobile notary in signing age' is that we're independent we don't have an emotional or financial interest in making sure that this deal closes so we can be on the borrower side we can we can say hey I totally understand what you mean you know take sides show that you you're supporting them you've got their concerns...