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hi I'm Emma hunt from paypal and I'm here today with Steve visek managing director and founder of smut send and high in hooper the managing director of DHL global mail oceania over the next half hour steven ho yen will be sharing their knowledge in the driving business online webinar signed sealed and delivered shipping tips from the experts they'll cover everything from the basics of packaging the different options available for domestic and international shipping and also provide tips for those businesses looking to start out selling and shipping internationally thank you both for joining me and welcome to everyone who's joined the webinar today driving business online is a program of webinars events in an educational website all designed to help stray lien businesses compete and succeed online being online offers a unique set of opportunities to the Australian business the opportunity to sell to a wider range of customers and also to do so without the need for large or expensive retail presence being just two of them but being online also offers unique challenges and one of those is shipping so with this in mind today we bring your webinar that's dedicated solely to logistics and shipping over the next half hour we're going to be covering a lot of information but we will make the webinar available to you afterwards will be emailing that out and it will also be being published on the driving business online website if you'd like to ask questions there is a section on your screen where you can do this and will aim to answer as many as possible as we can after the event and we'll also publish these on the driving business online web website as well plus both Steven high and have kindly agreed to take questions directly and their contact details will be displayed later on to you as well so our first speaker this afternoon is Steve physic from smart send Steve has been working in the shipping and logistics industry since 1992 in 2006 Steve founded smarts and Career Service who focus on providing competitive prices to low volume freight and courier users and a simple method for door-to-door deliveries throughout Australia Steve welcome thanks Emma today I'll be speaking about three topics packaging the delivery and transport costs so if we get into it the first topic packaging if there's one thing you take it up today's presentation it's don't skimp on packaging if you can spend a little more on packaging because it will help in the long run and avoid heartache and replacement costs we've got some examples here of some bad packaging so as you can see in the first photo here it looks it looks quite well packaged it's a shrink-wrapped onto a pellet but as you can see by the third for the the item is actually a rather large photocopier and those types of items certainly need to be in padding foam inside a inside...