eSign Restaurant Customer Satisfaction Survey Template Made Easy

E sign restaurant customer satisfaction survey template

it was a great day for baseball at Wrigley Field Steve Burns was hosting clients in his company's suite when he bit into a cold chicken strip during a break Steve used his cell phone to take a mind share customer survey to his delight just a few minutes later in walk the manager carrying a fresh plate of hot chicken strips mindshare not only provides real-time feedback but also the means to improve operations and recover from service problems immediately there are many different ways to get feedback from your customers some are better than others mindshare provides the best way using phone and web surveys customers provide anonymous feedback soon after their service experience through real-time reports and instant alerts mindshare then empowers your frontline associates with daily customer feedback so they can take immediate action in short we enlist your customers to help improve your frontline operations summary benefits benefits you'll gain from using mindshare include real-time customer feedback and actionable information improved operations leading to more loyal customers objective data available to use in rewarding and counseling employees and the ability to respond to and recover at risk customers how it works my chair works in a way that is familiar to you an invitation is given to your customers to take an automated phone or web survey results are available as soon as the customer finishes the survey this daily customer feedback is analyzed and displayed in a series of reports customers may also leave verbatim text or voice comments yeah Megan was absolutely wonderful or what our daughter doesn't like this often she's nice before she went and got some enchilada sauce for her to get persistent and took him a while to bring it to us to actually went downstairs and got it herself and brought it back after reports and features reports are targeted to specific levels in your company and protected by logon permissions so a unit manager will see a different set of reports than a corporate manager users view the data in the format they need reports are emailed to you on a pre-scheduled basis and are always available twenty-four-seven on the web your managers don't have time to wade through complex information so mindshare designed reports that make it easy to determine appropriate next steps for example using mine shares drill down reports a senior manager can begin with a summary report and then click down through his organization all the way to an individual serve a level where he can then review feedback for a specific employee since mindshare collects customer data in real time and instantly feeds the data back to you it's possible to make small course corrections as needed other methods have a lag time of several weeks if you drift off course you won't know until significant action is required by then it's likely you won't reach your goal at all with triggered alerts the local manager is immediately notified of a problem and held accountable to take swift action alert summaries are also sent to supervisory managers who can see how problems are being resolved most alerts are often accompanied by a customer call back request so customers can be contacted and have their issues resolved before they have a chance to permanently defect customers who get this kind of follow-up resolution are happier and more loyal because mindshare software was built specifically for this purpose it is extremely flexible surveys and reports can be easily changed on the fly EFM at the heart of the mindshare approach is an enterprise feedback management strategy and the technology that enables it Enterprise feedback management or EFM for short is the process of aggregating feedback from different sources and then conveying that information in consolidated reports EFM allows you to respond to critical issues at the lowest levels while also reviewing strategic information at more senior levels the first step to creating a total EFM solution is gathering feedback from all sources such as customer satisfaction employee satisfaction website feedback call center surveys mystery shopping and internal audits and social media feedback other types of information such as financial or CRM data can also be integrated into the reporting application to provide a single source of information to mind share enterprise feedback management is not only about collection and aggregation but even more about dissemination and accountability demonio mindshare collects customer and employee surveys in over 100 countries and over 25 industries and over 26 languages our clients range in size from small regional change to multinational corporations we are a service oriented company since we advocate listening we listen not only do we champion real-time responsiveness we respond we are fiercely committed to our clients success and the trust between mindshare and our clients has led to long-lasting relationships but don't take our word for it listen to the words of a client the mindshare system is awesome not only is it one of the most important tools for building my business but you guys are absolutely the easiest to work with to learn more about what mindshare can do for you please contact us