eSignature Customer Satisfaction Survey Made Easy

E signature customer satisfaction survey

test for this is the IELTS listening test you will hear a number of different recordings and you will have to answer questions on what you hear there will be time for you to read the instructions and questions and you will have a chance to check your work all the recordings will be played once only the test is in four parts at the end of the test you will be given ten minutes to transfer your answers to the answer sheet now turn to part 1 part 1 you will hear a representative from a train company talking to a woman about her train journey first you have some time to look at questions 1 to 6 listen carefully and answer questions 1 to 6 hello do you mind if I ask you some questions about your journey today we're doing a customer satisfaction survey yes ok I've got about 10 minutes before my train home leaves I'm on a day trip great thank you so first of all could you tell me your name it's Sophie bird thank you and would you mind telling me what you do I'm a journalist oh really that must be interesting yes it is sure was the reason for your visit here 2d work actually it's my day off I came here to do some shopping oh right but I do sometimes come here for work ok now I'd like to ask some questions about your journey today if that's ok yes no problem right so can you tell me which station you're traveling back to Stone Firth where I live ah can I just check the spelling ste u n if I R th that's right and you traveled from there this morning yes ok good next can I ask what kind of ticket you bought I assume it wasn't a season ticket as you don't travel everyday that's right no I just got a normal return ticket I don't have a rail card so I didn't get any discount I keep meaning to get one because it's a lot cheaper yes you deceived twenty percent on your ticket today huh so you paid the full price for your ticket I paid twenty three pounds seventy okay do you think that's good value for money not really I think it's too much for a journey that only takes 45 minutes yes that's one of the main complaints we get so you didn't buy your ticket in advance no I know it's cheaper if you buy a week in advance but I didn't know I was coming then I know you can't always plan ahead so did you buy it this morning no it was yesterday right and do you usually buy your tickets at the Steve well I do usually but the ticket office closes early and I hate using ticket machines I think ticket offices should be open for longer hours there's always a queue for the machines and they're often out of order mm a lot of customers are seeing the same thing so to answer your question I got an e-ticket online before you hear the rest of the conversation you have some time to look at questions 7:00 to 10:00 now listen and answer questions seven to ten okey thank you now I'd like to ask you about your satisfaction with your journey so what would you say you were most satisfied with today well I like the Wi-Fi on the train it's improved a lot it makes it easier for me to work if I want to that's the first time today anyone's mentioned that it's good to get some positive feedback on that and is there anything you weren't satisfied with well normally the trains run on time and pretty reliable but today there was a delay the train was about 15 minutes behind schedule hmm okay I'll put that don't know I'd also like to ask about the facilities of the station you've probably noticed that the whole stations been upgraded what are you most satisfied with I think the best thing is that they've improved the amount of information about train times etc that's given to passengers it's much clearer before there was only one board and I couldn't always see it properly which was frustrating that's good and is there anything you're not satisfied with let's say I think things have generally improved a lot the trains are much more modern and I like the new cafe but one thing is that there aren't enough places to sit down especially on the platforms okey so I'll put seating down shall I ask the thing you're least satisfied with yes okay can I ask your opinion about some of the other facilities we'd like feedback on whether people are satisfied dissatisfied or neither satisfied nor dissatisfied okay what about the parking at the station well to be honest I don't really have an opinion as I never use it so neither satisfied nor dissatisfied for that then yes I suppose so okay [Music] that is the end of part 1 you now have one minute to check your answers to part one part two you will hear the chair of a committee on park facilities addressing her local Town Council about changes that have been made to the park first you have some time to look at questions 11 to 16 now listen carefully and answer questions 11 to 16 as chair of the town council Subcommittee on park facilities I'd like to bring you up to date on some of the changes that have been made recently to the Croft Valley Park so if you could just take a look at the map I handed out let's begin with a general overview so the basic arrangement of the park hasn't changed it still has two gates north and south and a lake in the middle the cafe continues to serve an assortment of drinks and snacks and is still in the same place looking out over the lake and next to the old museum we're hoping to change the location of the toilets and bring them nearer to the center of the park as they're a bit out of the way at present nearly adventure playground in the corner of your map the formal gardens have been replanted and should be at their best in a month or two they used to be behind the old museum but we've now used the space near the South Gate between the park boundary and the path that goes past the lake towards the old museum we have a new outdoor gym for adults and children which is already proving very popular it's by the glass houses just to the right of the path from the South Gate you have to look for it as it's a bit hidden in the trees one very successful introduction has been our skateboard ramp it's in constant use during the evenings and holidays it's near the old museum at the end of a little path that leads off from the main path between the lake and the museum we've also introduced a new area for wildflowers to attract bees and butterflies it's on a bend in the path that goes round the east side of the lake just south of the adventure playground before you hear the rest of the presentation you have some time to look at questions 17 to 20 now listen and answer questions 17 to 20 now let me tell you a bit more about some of the changes to croft Valley Park one of our most exciting developments has been the adventure playground we were aware that we had nowhere for children to let off steam and decided to use our available funds to set up a completely new facility in a large space to the north of the park it's open year-round though it closes early in the winter months and entrance is completely free children can choose whatever activities they want to do irrespective of their age but we do ask adults not to leave them on their own there there are plenty of seats where parents can relax and keep an eye on their children at the same time lastly the glass houses a huge amount of work has been done on them to repair the damage following the disastrous fire that recently destroyed their western side over 80,000 pounds were spent on replacing the glass walls and the metal supports as well as the plants that had been destroyed although unfortunately the collection of tropical palm trees has proved too expensive to replace up to now at present the glass houses are open from 10 a.m. to 3 p.m. Mondays to Thursdays and it's hoped to extend this to the weekends soon we're grateful to all those who helped us by contributing their time and money to this achievement the gardens have really been that is the end of part 2 you now have 30 seconds to check your answers to part 2 you part three you will hear to students of social history called Annie and Jack discussing their presentation about refrigeration first you have some time to look at questions 21 to 24 carefully and answer questions 21 to 24 okay jack before we plan our presentation about refrigeration let's discuss what we've discovered so far finally though I have to admit I haven't done much research yet nor me but I found an interesting article about ice houses I'd seen some 18th and 19th century ones here in the UK so I knew they were often built in a shady area or underground close to lakes that might freeze in the winter then blocks of ice could be cut and stored in the ice house but I didn't realize that insulating the blocks with straw or sawdust meant they didn't melt for months the ancient Romans had refrigeration too I didn't know that yes pits were dug in the ground and snow was imported from the mountains even though they were at quite a distance their snow was stored in the pits ice formed at the bottom of it both the ice and the snow were then sold the ice cost more than the snow and my guess is that only the wealthy members of society could afford it I wouldn't be surprised I also came across an article about modern domestic fridges several different technologies are used but they were too complex for me to understand you have to wonder what happens when people get rid of old ones you mean because the gas is in them are harmful for the environment exactly at least there are now plenty of organizations that will recycle most of the components safely but of course some people just dump old fridges in the countryside it's hard to see how they can be stopped unfortunately in the UK we get rid of 3 million a year altogether that sounds a lot especially because fridges hardly ever break down that's right in this country we keep domestic fridges for 11 years on average and a lot lasts for 20 or more so if you divide the costs by the number of years you can use a fridge they're not expensive compared with some household appliances true I suppose manufacturers encourage people to spend more by making them different colors and designs I'm sure when my parents bought their first fridge they had hardly any choice yes there's been quite a change before you here the rest of the discussion you have some time to look at questions 25 to 30 now listen and answer questions 25 to 30 right let's make a list of topics to cover in our presentation and decide who's going to do more research on them then later we can get together and plan the next step okay how about starting with how useful refrigeration is and the range of goods that are refrigerated nowadays because of course it's not just food and drinks no I suppose flowers and medicines are refrigerated too and computers I could do that unless you particularly want to know that's fine by me what about the effects of refrigeration on people's health after all some of the chemicals used in the 19th century were pretty harmful but there have been lots of benefits too like always having access to fresh food do you fancy dealing with that I'm not terribly keen to be honest mmm no me my mind just goes blank when I read anything about chemicals Oh bull right then I'll do you a favour but you owe me jack okay what about the effects on food producers like farmers in poorer countries being able to export their produce to developed countries something for you maybe no I don't mind you should be quite interesting I think we should also look at how refrigeration has helped whole cities like Las Vegas which couldn't exist without refrigeration because it's in the middle of a desert right I had a quick look at an economics book in the library that's got a chapter about this sort of thing I can give you the title if you want to do this section not particularly to be honest I find economics books pretty heavy going as a rule okay leave it to me then Thanks then there's transport and the difference that refrigerated trucks have made I wouldn't mind having a go at that don't forget trains - I read something about milk and butter being transported in refrigerated railroad cars in the USA right back in the 1840s I hadn't thought of trains thanks shall we have a separate section on domestic fridges after all there something everyone's familiar with what about splitting it into two you could investigate 19th and 20th century fridges and I'll concentrate on what's available these days and how manufacturers differentiate their products from those of their competitors ok that sumi that is the end of part three you now have 30 seconds to check your answers to part three part four you will hear a history student giving part of a presentation about changes in British society in the nineteenth century first you have some time to look at questions 31 to 40 carefully and answer questions 31 to 40 hi everyone in this session I'll be presenting my research about the social history of Britain during the Industrial Revolution I particularly looked at how ordinary lives were affected by changes that happened at that time this was a time that saw the beginning of a new phenomenon consumerism where buying and selling goods became a major part of ordinary people's lives in fact it was in the 19th century that the quantity and quality of people's possessions was used as an indication of the wealth of the country before this the vast majority of people had very few possessions but all that was changed by the Industrial Revolution this was the era from the mid 18th to the late 19th century when improvements in how Goods were made as well as in technology triggered massive social changes the transformed life for just about everybody in several key areas first let's look at manufacturing when it comes to manufacturing we tend to think of the Industrial Revolution in images of steam engines and coal and it's true that the Industrial Revolution couldn't have taken place at all if it weren't for these new sources of power they marked an important shift away from the traditional water mills and windmills that are dominated before this the most advanced industry for much of the 19th century was textiles this meant the fashionable fabrics and lace and ribbons were made available to everyone before the Industrial Revolution most people made Goods to sell in small workshops often in their own homes but enormous new machines were now being created that could produce the goods faster and on a larger scale and these required a lot more space so launch factories were built replacing the workshops forcing workers to travel to work in fact large numbers of people migrated from villages into towns as a result as well as manufacturing there were new technologies in transport contributing to the growth of consumerism the horse-drawn stagecoaches and carts of the 18th century which carried very few people and goods and travelled slowly along poorly surfaced roads were gradually replaced by the numerous canals that were constructed these were particularly important for the transportation of goods the canals gradually fell out of use though as railways were developed becoming the main way of moving goods and people from one end of the country to the other and the goods they moved weren't just coal iron clothes and so on significantly they included newspapers which meant that thousands of people were not only more knowledgeable about what was going on in the country but could also read about what was available in the shops and that encouraged them to buy more so faster forms of transport resulted in distribution becoming far more efficient goods could now be sold all over the country instead of just in the local market the third main area that saw changes that contributed to consumerism was retailing the number and quality of shops grew rapidly and in particular small shops suffered as customers flocked to the growing number of department stores a form of retailing that was new in the 19th century the entrepreneurs who opened these found new ways to stock them with Goods and to attract customers for instance improved lighting inside greatly increased the visibility of the goods for sale another development that made Goods more visible from outside resulted from the use of play glass which made it possible for windows to be much larger than previously new ways of promoting goods were introduced to previously the focus have been on informing potential customers about the availability of goods now there was an explosion in advertising trying to persuade people to go shopping Flanders claims that one of the great effects of the Industrial Revolution was that it created choice all sorts of things that have previously been luxuries from sugar to cutlery became conveniences and before long they turned into necessities life without sugar or cutlery was unimaginable rather like mobile phones these days that is the end of part 4 you now have one minute to check your answers to part four that is the end of the listening test you