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actually thinking in terms of the fourth industrial revolution which is one of those things that we need to equip our student with knowledge that is going to be very digital so from us from the mku side we have been already at that digital age what we have done at the moment is to be able to invest more on that particular aspect we have moved very quickly into the blended learning online learning and we are able to get our student to be able to embrace the online teaching when the kobe 19 came into effect so at the moment what we are looking at is a matter of how do we go forward and going forward it means that it has to be a blended learning it has to be online and it has to be face to face the student need that human interaction but at the same time safety is also important and the convenient for the student in other words the students should be able to learn from anywhere they should be able to sit at their home and be able to log into lectures and that is the kind of thinking that we are thinking we must also remember that there are certain kind of degrees which cannot be 100 online we offer medical you have to be in the hospital we offer certain kind of nursing you have to be able to undertake those ones so there are practical subjects where face to face cannot be replaced with online all right thank you very much i want to come to uh professor quinoa on the same uh jay quartz you know right from the onset had already set itself aside to be big on technology what what what have you seen different this time as now students have resumed are you seeing now more people wanting to come and take causes are you seeing greater you know just based on the pandemic thank you very much for this opportunity to speak in this panel yes it is true jake what has been having a school of distance and e-learning for many years more than 15 years but we have seen that there has been very little growth over those years we cannot compare to what has happened in the last six months or so the demand for online learning has triggered our minds to think beyond what has been happening previously so for as of now students can register online they can do almost everything online but as my colleague has mentioned there are some courses which are requiring that interaction face-to-face interaction however even those causes which require this interaction have certain elements which can be done online and which we are doing online so there are causes which we believe will continue to be often online even in the future even without the co we're even got a vaccine we are seeing a situation where this online interaction will continue but it has come because as you mentioned it is disruptive it has come with a lot of challenges uh lecturers who are not used to this kind of teaching students who are not ready to learn online because maybe they didn't have gadgets to use because they didn't have perhaps bad rules but this has somehow been solved gradually we've been receiving a lot of support from our partners and also falcom gave us some discounted bundles which our students were able to use and even now i think the offer is still on so we are progressing very well and i believe this is a way of the future we are not going to to leave this on online learning obviously it is blended because there are some items which we have to do visually but even the face-to-face learning like experiments are now becoming digital recently we were discussing with a startup company which is developing an electronic nose because they want someone to be able to smell clothing even even when you're not in the lab you shouldn't be able to spare to smell hydrogen sulfide so there are many innovations coming up because of this thank you okay that's very interesting electronic knows i wonder how many of us would not mind one because electronic nozoki patahoma unazimatu steamer so i want to bring in before we get to for they want to bring in the student because the administrators of schools have spoken and drama what's your experience been right now you know when you're a tech student and you've gone back to school what has changed they've mentioned a bit about blended classes are your classes currently fully online or are they some online some offline what's the station like for you um so for me we find that most of the students have fully virtual classes that means there's no blending there's no on-site classes or anything else it's just fully multiple classes whereby you find that lecturers have um a virtual setting in terms of also the application courses which we find that we have up lab or something you have to have a virtual setting in order for us to understand and apply them in the virtual world as much as we're talking about blending um application and also theoretical versions of classes we will find that most of the units as much as we will get the blended classes it will not be more applicable at this time at this pandemic time with blending in terms of the spacing in the class in terms of also the resources and equipment they're not that um well availed for us right now so i think virtually certain classes right now are the best for us and we have adapted to it in terms of understanding and also conceptualizing of the concept that we've been given but it's really that easy to have an online class because if i am at home you've seen people you'll see me dressed in a suit up here but i'm in shorts sleepers i'm barefoot but i'm at home in terms of the discipline and the you know the attention that you'd pay because some people switch off camera go and watch the bathroom then come when the class is over and say thank you very much is it that easy for you i would say it is not that easy to be honest um as you say we can be in the comfort of our bed while in class so it's not that easy to have a concentration span when you're in bed not everyone knows right so we have to find a way of adapting ourselves because we are learning for our own sake it's not for lecturers it's not for the virtual sellers or anyone else it is our own um futures and our own development so if someone doesn't see it that way then i do not think they will be able to understand the concept of virtually learning because i find it convenient um i do not have to wake up six am in the morning start preparing myself i'm asking for maybe um fair or looking for something some other way to get my fair so that to go to school and um look for ways to get my lunch and all that everything is easier for me right now with virtual classes i do not think it's that hard for anyone to understand that i guess all right and as we speak of you know things being more virtual more digital safaricom is making their money you know fawzia first of all you see it's a it's a it's a privilege for him to speak that way to say that you know he has that option of he can be in school and you know he's got um access to internet i was just saying how from where he sits for instance he probably has the ethernet cable if it's not working he has wi-fi it's not working he'll hotspot someone from where he sits he's got many options but we have people who are in probably far-flung areas and you know they are still not yet there with accessing internet i know a lot of this is a government aspect of you know how do they give them access but what is safaricom doing itself what have you done to see how you can also pull in those who may be in the far-flung areas to ensure that the disparity is not as large okay morning everyone thank you for the question i think the the pandemic i think one of the things that the pandemic showed us was that the government had made a lot of strides in making sure that kids were able to get to school and transition between primary and secondary was also 100 percent and at least people were able to access education but when cove it happened i think what it what the realization we got is that there was a very big gap in accessing education in for children who had access to the internet and children who didn't have access to the internet the gap was wider i think from an assessment we had done i think only 20 percent of the children at the beginning of the pandemic were able to access education content of of whatever nature and the challenges were there the challenge was either access to a device the challenge was access to a cheap bundle uh the the challenge was access to an area that has network access to the content access to a teacher what if i'm stuck i'm reading by myself so what is safaricom uh doing especially for those who are in the fafsa areas one of the things we do i think from our results you'll see that we spend about 35 billion every year in terms of rolling out network if we look at the nairobi and the main cities we can say the penetration is almost 100 percent covered but in those areas what we try to do now is to focus on penetration inside the buildings and providing the quality but in rural areas we continue to focus in terms of rolling out our sites in those areas but of course uh partnering very closely with the government on an annual basis there is a fund that we pay to it's called the university universal service fund where all the telcos contribute 0.5 percent into into that fund and maybe just to mention some of the things that furycom did in the covet era we worked with partners because we saw the challenges that i have mentioned so we looked for partners number one being the government itself kicd to give us uh content and other partners who had content and we delivered this content to our customers for free so if you had a 2g phone we were able to deliver that content to you via sms and we were able to reach many customers if you have a 3g phone we had partners who were able to give us that content as a result i think we reached over 5 million children across the country both using sms and digital opportunities so i think that the one i think we can't do it alone that's one thing we've learned one yes we need to take the network there but secondly we need to partner with those who have the content and also facilitate parents to be able to get the devices all right thank you very much um i just want to come back to the to the good professors and let me begin with you professor quinoa are we looking at a significant revision of the syllabi because um with things having changed are we seeing some of your causes you know you're having to rethink what the syllabus contains and the likes or are we still going to soldier on with what we have thank you very much actually we are in that realm of looking at our syllabuses and our curriculum very keenly to make sure that it actually can be taught digitally and whatever cannot be taught digitally we know how to teach it so we are working with people who are in industry so that we know their needs and how we can address those means one of the things we have really excelled in i believe in jquad is the academies many many companies have digital academies in jquad digital academies from huawei cisco all those they have the academies these academies give our students very specialized skills and some of these skills would want to integrate them into our curriculum so that as we teach we know we are teaching relevant materials to our staff our lecturers have have to shape up in a way let me say that because our students are now very demanding they are able to see what other lecturers out there are teaching they can follow a lecture in india in the us and if your lecture is not good enough you realize the attendance will fall so we are seeing a situation where lecturers also are being challenged to deliver what is required thank you all right and on to just bring proof as well now we are seeing that a lot more people are now getting to online learning and we've said it is pretty much getting embossed into our future as we go along are we look are we seeing are we potentially going to see universities reducing their fees that they charge because then um i'm not going to be paying for the upkeep of all your buildings i'm actually going to be spending on paying fauzia for internet um so are we going for seeing anything of that sort where the students would pay less thank you for that i think that's a big debate internationally it's not only in kenya we have seen that students in u.s student in europe have actually raised that issue and the issue the smp saying is that i have been paying fees and i've been using the university facilities but now i'm sitting at home and i'm using my own facilities will my fees structure be revised and i tend to think that's the debate we need to really have as universities because at the end of the day you must also remember this that we are revamping our electronic transmission of lectures that is an investment and we are investing it for our student so the issue of reducing the fees is something which must be discussed down the line once that investment has all is all in place because as i indicated that kovid accelerated the process so at the moment we're investing i'll give you an example because of social distancing if i'm now gonna go forward and i have to teach a subject where i have face to face because remember that during covet high peak we went 100 virtual but as we are moving forward we are thinking of going blending and according to the students themselves some of them want to have that compass experience this cannot just be 100 virtual and because of the certain causes and that means that as an institution the classrooms which we use to put in 100 people will not only be able to accommodate maybe 50 or 45 so the space is still needed but at the end of the day i need to be able to deliver the lecture to 100 people and if they all come choose to come face to face then i need to be able to do the transmission into the three different classes from one point those are all investments that universities are doing so it is a debate that we really need to engage with but it's something which i think university must be open to discuss with the students very honestly and openly also to answer that before i come to the studio and tell us that he wants to pay less fees yes at the beginning of september we realized that we really had to convince our students to join online classes because many of them complained that they didn't have money for bundles they didn't have money for gadgets and so as i've seen it university senate we sat with the student leaders to discuss on how to make life more bearable to those students who had issues and we agreed we came to an agreement and we gave them a waiver of 10 percent of the fees the tuition fee so they were happy and i believe this made the registration for the online classes come up actually by the time they were coming for the face-to-face classes in november we were having about 80 to 85 percent attendance in the virtual classes so we believe this really helped and because we have to tell them this is the money we are kind of giving you to buy them battles and please participate in the classroom all right do you feel that you should be paying less fees um personally yes because as you see we are landing at the comfort of our bed most of the facilities and resources that we've been using um during the on campus sites are not being used from the wi-fi to maybe the computers electricity and all that water and all that they're not being used so as as professor said they need to be open in terms of um transparency between the students and the the faculty so if they're able to tell us this is how the breakdown of um our fee structure is we're able to understand and try to adapt to that such a kind of situation but most of the time we find i'm talking in terms of um strathmore they did the same thing but generally i'm talking about all the students there most of the universities do not do that they're not telling you um this is what we've been doing and this is how we're going to be solving the problems that we have so as much as we need to be reducing the fees we also need to get efficient um use of that fees in terms of the resources that are going to give us there's no computer that we're going to have in school right that means what exactly are you going to do are you going to give me a laptop at home or because as you said the people who are in remote places i might talk from a mastermind point of student but there's someone who is in a remote place trying to access classes that are hard for him you know so it's it's the the initiative of the school to understand the position of the student and try to find a way to solve because we equally and also um in terms of the students we're also same so if you're going to give me internet and try to solve my problems you might as well solve the problem in someone someone who is in a remote place all right the disparity conversation comes up again and fawzia when you when you there's been a conversation over the years about our education system where we have a disconnect between what is being taught in school and what is expected of in the market and for you who you know who's in the corporate space and after this gentleman churn out the likes of jama they come to you and you still have to retrain what what what needs to be done to ensure that you know do you feel like you're talking about the syllabi being changed i know there's aspect of the cbc in the lower levels but currently because this is our current reality the likes of jama who are going to be finishing and possibly come to safaricom what is be done to ensure that he doesn't have to be retrained so rigorously like he's doing a higher diploma for instance absolutely i think that's a good question um i think the the challenge before has been you know corporate most of us would sit and say what we're getting is not good enough and i think the institutions of learning are doing their best to provide the learning to the students but one of the things that i've seen to work very well especially in safaricom to bridge that divide is to collaborate with these institutions of learning and to actually um you know have a conversation that says this is this is this is where we see our organization going in the five years in the next five years these are the skills that we will need um is it possible for you to include these skills in in the curricula so that when those students actually come to our organization then they're able to adapt and actually do well you know joining an organization is one thing you've just put your you know your foot in but you have to perform you have to deliver so if you don't deliver i mean in the corporate world there's no one to we do a performance review and you're out so how do we make sure that they're able to succeed because i mean that's what we want so what we've done with a lot of the campuses i think it's alluded to it we work together and build what you're calling digital academies so currently in the beginning it was more around the technical skills around building the network but 20 years down the line i think that is maturing and continuing to improve what we're seeing now it's about building apps uh improving customer experience enhancing uh processes so now it's in the error era of user interface uh data analytics uh design uh development you know so in those soft skills now we're seeing that becoming cyber security so together with strathmore we have what we're calling a digital academy we sponsor students for a period of up to between six and nine months to actually sharpen those skills and then um you know we can find a way to actually adopt them now within safaricom because like you're saying the current reality we didn't learn that in school we're actually getting employees and taking them to those digital academies for nine months so it's an investment the company is doing but of course to make it more sustainable working together with the institutions of learning to build okay oh you wanted to add something um so personally i can say that all the students have that perspective on optimism that when you come out from the university you have to have a pathway into the employment industry and most of the units or the sila by itself you find that if it is not based on the industry we'll find so much problems coming out from the university um because we'll be not competent or don't even have enough skills to do so so i can applaud strasbourg for always looking out of the industry first before giving us the syllabi so we find ourselves as much as i'm an i.t student i have i'm a unit that i'm studying for ethical values i have a unit studying for project management i might be an i.t uni um is a specialist but in the real world i have the skills and also the competence to come out as an industrial modeled student so when you're looking at the syllabi um because i was in jacquard first year and i quite apparently i found myself studying things that i had in high school like physics and all that which didn't help me frankly speaking but when i came to strathmore there was nothing like that i came into the industry um into the school with the perspective that i need to be in the industry as much as i'm in school so i can be able to work right now and also be in school and that is what i've been doing with the kovid um 19 pandemic i've been able to make ups as um for zero seeing we've been able to make ups and sell them to the industry we have a strathmore incubator whereby you come up with a business a perspective a business proposition and go there and give out your proposition and be vetted as a as a citizen as an industrial as a worker not as a student and that is what they've been putting into us instilling in us i guess all right so that's a very hands-on kind of practical approach and for there you mentioned something about cyber security and now we're getting more digital and it's also a very risky space to be in because every time i'm now logging into i want to get into a meeting whatever platform most of them will ask for my email address i will key in my password someone to my phone number there's a lot of personal information that is that ordinarily would not be anywhere else other than in in in my in my safe space but now it's out there then we have hackers we have uh they can say big brother is always watching so what's the balance what's the balance in regards to we are pushing the digital agenda but are we doing a commensurate way of actually informing and advising people on how to shield themselves i think um yeah probably we're playing catch up if i can say that because most of us i think when we log on to or download an app when we go to that place of terms and conditions i don't know how many of us who actually take time to read first it's like 30 pages it's in a language we don't understand so just like even if i try to read and i need this application i'll just accept and proceed it's actually one of the greatest steps of faith at that point exactly so i think um there are a couple of things that are happening i think the government is taking steps from a legal perspective to try and see how can it protect its citizens from from a data protection perspective there is a lot from uh can i say communication authority that telcos are supposed to do to ensure that we protect the data of of customers so we are required to actually protect the data of customers but i think also as um individuals we need to also take a bit more responsibility in terms of how we we we do our things let me give an example so for example we all love free wi-fi right i mean everybody like you get you get into any place that has free wi-fi the first thing you want to do is uh down update all your apps i think the key thing to to always notice that not all the free wi-fi is safe your data could actually be captured in those free wi-fi areas so it's about saying what activity am i going to do when i'm in a free wi-fi area so we have to take time to to educate i think there's that element we have to know what is safe what is not safe you should never do a banking transaction on a free wi-fi you know you know network it might be safe but it might not be so how can you make sure that you're actually doing a banking transaction if you want to do it online in a safe environment you know so those are some of the things that we also have to sort of like take care of so the issue of cyber security is a big one the issue of hacking is a big one so within safaricom what we do is of course we have a cyber security department for all our applications we make sure that um we actually work with what we call international hackers to try and break them these are these what we call ethical hackers who work to ensure that they test your systems and if they if they can be able to hack you actually pay them because what they do is that they tell you this is the weakness in your system and then you improve it so we have we we are investing a lot in that particular area to ensure the security of our of our customers yeah okay i'll come to professor kenya and something that we had spoken with fuzzy about when it comes to the people who are coming from the institutions are not coming fully equipped they've got the degree or the certificate diploma name it but when they come to the workplace they are not where they should be um how do we because part of it is also a thing about just our our education system where we cram we read for the exams not for life you know we read for the exams um how we how what we do to change that and some of it has been alluded to in terms of the the academies but what what what are you doing to ensure that these guys that you've got a number of young people here will actually not just you know become like a rotating wheel thank you very much actually the government has come up with a very good solution to that in the form of the cbc but as a university we are looking at our curriculum also to ensure that it is it has a big component of skills in the curriculum when we are doing curriculum new curriculum or revising curricula we always consult stakeholders means we have to call people who are likely to use our our output these are the students who graduate with this degree and as part of our policy before the curriculum goes through it has to go through stakeholder involvement and these stakeholders help us a lot to see what is actually required in that kind of industry but maybe a wonderful question is that we don't just train for the industry here because most of the stakeholders will get will be people who are for example local entities but we have some of our students who are aiming even higher they may not want to be just working they want to be researchers and for this reason we'll also involve and check what our counterparts out there are doing so when you come you'll see our curriculum some of our curricula are teaching things which are abstract no company will employ you just because you have done for example mathematical spaces it is not something which you you easily understand but there are people out there who are doing research in those areas and they want to we want to get people who understand such some concepts so to be able to to capture such people in our first year of study we have a very improved curriculum this is what he he found in jake what our curriculum at the first year level is very broad because we we know some of the people who come did not have a good background in mathematics or physics those very basic courses so when you come and you go through those courses because we want to prepare you for whatever you want not just working in an industry whatever you want to do you don't need to fear anything if someone mentions something to do with newton's laws or something like that you need to be very very familiar with those things as long as they are in your area if you're an engineer you're expected to understand a lot of physics especially if you want to do research so our curricula is based on those two platforms there is the industry but there is also the science bit where someone just wants to to discover knowledge for purposes of enhancing knowledge thank you all right yes maybe if i can add maybe speaking to the student you know sometimes we you know when i i don't know maybe when you're sitting there you're thinking okay fine then i'm in compass i'll never get a job or how is it that i'm going to be able to match to your requirements i don't even know them you know i think the way you should always look at it organizations are looking for people to help them solve problems or find solutions or improve experience or or or become adapt you know help help you know big people who are adaptable so i think my advice to you would be number one try and get a mentor someone who is already in the working industry so that they can tell you the things they look for please don't look too far your teacher is a mentor your parent is a mentor anyone who has worked in an organization has something they can share please get a mentor number two if you can be able to volunteer your time to work in whichever organization even if it's a bookshop even if it's a it's it's a it's an ngo you will learn the culture of being in a working environment so that you'll be able to see how can i make this better if a customer is coming here every day how can i make it better is it is my role to increase sales to increase experience you know from that perspective and then finally try and look at what are the skills of the future what are the skills of the future so that even if probably where you are you've already finished campus there's nothing you can do then you can try to figure out those there are very many free courses free being offered online at the moment we go to to college so that we can get the ability to learn to get the learning culture so if you can adopt those things to be very honest you will make it in the in the workspace the only thing i'll tell you is you have to be adaptable things change so fast in the work organization sometimes you can only learn it by being practical so i think that's my advice to you as well thanks thank you professor i said something yeah maybe i can just add and simply say that if we train you for a job of today you'll be jobless in 10 years so the adaptability and being a long life learner is the key the curriculum we give you in first year may not be leading you to a job market and you must understand this and your students some of you come with a clear mind i want to do medicine and the day they are taken to see a cadaver they faint and they realize while my father and my mother wanted me to be a doctor i don't think i'm cut for this and then you change your degree so the best way to do is to make sure that you are equipping yourself with the skills and the most important skill apart from the academia are the soft skills and the companies are looking for those soft skills it's going to be adaptable you may come to me as a company and i want to test you and i'll tell you can you go into the kitchen and make a cup of tea and you simply say i got a degree why the hell should i go making a cup of tea and that just shows me that this is not a person i want in my company it's not an adaptable kind of person you see so and we must understand that with the coming of the fourth industrial revolution the digital world there is no university that will teach you everything in four years you must be prepared that you'll go into the workplace and you'll come back to university to be able to refresh your courses based on our changing curriculum what the university are doing is making sure that our curriculum is keeping pace with what is changing and that's what the industry want the industry wants you to have they're looking for somebody with artificial intelligence we are looking for somebody with bitcoin we are looking for somebody with data science and these are the skills of the future so is an issue of how do you adapt yourself to the changing world and as a student you must have that open mind thank you and i just want to stay with you for a bit because you've mentioned about you know being adaptable to the changing world and the world is really changing and we're moving more away from the brick and mortar kind of job labor and moving more into the technology driven we're seeing even huge in the companies factories which are some of the most labor intensive are putting up are installing and commissioning facilities machinery that is going to do so much that x number of people are left are declared redundant do you feel that we are training our people at a commensurate trade to not take up the um the digital based jobs because we have got a large mass of people who you know are in the blue collar jobs but are we training people at reddit so that we don't have an even greater burden of unemployment because what they are trained for what they know is now irrelevant not really because remember that we're instilling the skills and lifelong learning the companies are looking at a point where they're simply saying that this activity is so routine that it is boring packaging things into a box i may as well bring in artificial intelligence bringing a robot to do that but that doesn't mean that i'm replacing that particular individual who was most likely maybe doing the packaging need to re-skill re-tool so that they can do something different remember that as we go into the digital world certain jobs are becoming redundant but new jobs are opening up so that is what we need to think through and that means that we need to be able to have our students learning and reach skilling all the time it's not like the time when maybe me and the professor went to university that's a different ballgame now the game now is how do i keep pace with the changing world how do i make sure that i'm on the next job line because what i'm doing may become redundant or maybe a job for the robot prof the other prof just the same question do you feel we are trained people enough to take up the new jobs especially the ones who are losing jobs because what they are skilled in or what they are trained in or have known to do is being rendered redundant well i think we are doing quite well in terms of training university level training but i think we are going to disconnect in the at the technical level because there are people with a lot of academic knowledge universities universities and graduating so many people if you look at the graduation ceremonies we've had there's so many people within degrees in i.t telecommunication and all that but if you look at the diploma level they take the technical area where they normally just deal with the technical aspects and not going too much into the into the theory i think we have uh certain limitation in that area and the current improvement in the teachers sector i believe will be a good thing to this to this country because then we'll be having a proper triangle because currently our triangle is almost inverted we have people with high qualifications and degrees are up here very many of them and very few the technical knowledge so i believe we are we are on course because of the new approach in technical training all right jama you've been studying in your third year of you know bsc telecommunication and you also mentioned that you've also been making apps and the likes so from what you've experienced it may not be it is definitely not as much as the good professors there as fosia what do you think needs to be done to make our digital space more lucrative more vibrant just based on what you've seen as a person who's engaged a lot with technology um so what i can say is as a student i usually look at the perspective of you don't have to teach me how um you don't have to take me to the river and get the fish for me you'd rather teach me how to fish and then i'll be able to survive a lifelong life with my skills and everything else so when i look at my digital digital technology aspirations we find that most of the emerging trends are not being welcomed in terms of um having automizing and automated um systems that are really there so we find that the lucrativeness in a system is usually the automatic the digitalization of it so if we're able to digitalize most of the things they're going to make our work easier and i always usually tell my colleagues that when you look for a smart way of doing things you don't have to work hard for it it's always been about the easy way out of it the easy way out but still you have to look at it in terms of is it efficient enough is it effective enough so most of the trainings that are already in place are not welcomed and people are still going back to the um manual based and also they're still reluctant in terms of the digitalization of most of the things i might give you a phone right now and you'll you will you'll see it as a gift or you'll see it as a present for me but if i give the same same phone to someone who is in a a remote place who's always used to akabambi they always find it so um reluctant to use it because they find i don't know anything so they literally the the literacy part of it is not there and the institutions um need to focus on more of the literacy in terms of the digital world because we are going to a digital world in this in in every aspect of our life from business to the society so if i give um an atm to a person who has never used an atm they will not know how to use it at all so the computer literacy is one of the effective way of digitalizing most of the things because if i know how to use it then i'll be able to know how to to move our around in the society and also in the business aspects all right that's a brilliant response and i'll bring the same tool for zia what do you think needs to be done to make sure that you know our digital space as it's growing is also lucrative because you know the government has said like through their jira program jobs have been created um online jobs and we we've seen a lot of that yourselves at safaricom you've got a lot of that what needs to make sure that it's a sustainable and lucrative space to operate in um well i think for me i always say as long as you're solving a consumer problem um you will make money and you will meet a need i can give a very simple example i mean we all okay most of you are very young but the ones who are little older when you used to send money you know to either parents or people of country it was an appeal task you know you you used to take you to the bus yeah i know i used to use a camber uh put it in an envelope or in a book cover it like a gift and you pray until that person receives it which could be a week by the time they tell you then you can relax in such a long time but that was a particular problem that empeza came to solve and now sending money is a very easy thing but we don't even think about it so it came to solve a problem and hence it was adapted very easily so i think if we focus on where is it that customers are struggling and then find digital solutions to it i think we will find that adaption that the adoption will be much much easier i'll give another example the need for entertainment is a big thing now whether we want to agree or not so the people who are watching youtube people who are you know watching con ed you know content online is increasing so content creators are also growing and i can tell you very young people are known in remote areas are creating content for you to be making money so i think it's about if we come from the perspective of what problem are we trying to solve or what is the solution that we are bringing for problem that people have come to accept as the norm then i think that we will be able to actually figure that out but of course to make it work we need to make devices much more cheaper so that people are able to access them currently the smartphone penetration is still very low i think we're still below 50 percent in kenya we still need to make uh bundles uh much cheaper year or year our bundle pricing reduces by nearly 20 percent but it's still not enough how can we even make it much much you know cheaper because these are the basics to actually be able to access uh whatever digital content is out there thanks all right thank you and we've got about 10 minutes to go and i'm just going to allow if there's anyone with a quick question that you'll raise your hand i'll come with a microphone we'll have a microphone come to you then you ask a brief question we may not have as much time to address all of them but would like to address just a few of the questions i'll i'll come to you if you could just raise your hand if you have one we could just come closer and then kindly put on your mask because i don't have mine you could just kindly just come tell us your name um probably the institution you're representing and then you could then ask your question thank you good morning everyone currently i'm not a student but i've been in a college under university i wanted to ask forza something safaricom celebrated 20 years in existence in kenya right but you realize that you have not covered the remote areas how much more time do you need to cover every part of kenya so that even students in rural areas could access learning on a digital platform then number two we have seen older people joining primary schools and they cannot be able to use the modern forms they still rely on those the ones that you press so how are you planning to like cover that gap thank you thank you very much anyone else with a question so that we just bundle them all together you could just come we need a lady also just come the two of you just come as well then we just ask our questions quickly then we'll respond to them and we could bring this session to a close it seems the ladies have no questions [Music] right i'll hold it for you just rid yourself hello good morning everyone i am nur muhammad dean of student garage university my question goes to the professors it has been emphasized a lot the issue of life lifelong learning and i don't know how uh what are we doing to address this particularly the people who are at retiring age it looks that the retirees are just redundant and wastage compared to america and other places where we make use of them we're only focusing on the young tax it's good but what about the people who are at the verge of living jobs what are we doing as alternative in the life long learning thank you very much thank you thank you very much my name is willie jasin and i'm the president of innovations technical university of mombasa so at tomb innovations we do help students come up with ideas and also take the ideas change from prototype to actually commercialization that is a business part-time i do work with texas africa where we make educational robots for kids under 20 years old to learn robotics artificial intelligence and machine learning so my question to educators so to head of schools is i do appreciate that right now they're trying to make education more adaptive so that if you graduate today and you you'll be able to adapt to future jobs maybe 10 years or 20. so what are we planning to do for those who graduated 205 and below on technical institutions currently they're jobless those were jobless and graduated around 200 000 thank you very much gentlemen for the questions so i'll begin with fosia the question that was taken to brought to you first by the first gentleman who asked okay thank you for your question i think i'll start with the first one so the question was what are we doing to ensure that people in remote areas are able to get access to to basically the network so that they are able to access the services so i had actually answered the question before but what i said is that on an annual basis we spend about 35 billion in capex and and what that entails is about rolling out network uh and making sure that it has both you can be able to call and use the internet but of course we might not be able to cover everywhere because what we do is we try to identify where they are where there is a reasonable size of population so what the government has done they have asked all the telcos to contribute every year 0.5 percent of their revenue it goes into what is called the universal service fund so like last year i think safari can probably paid in excess of a billion shillings to that fund so now what the government would do working with the locals would identify what are the places that have not been covered and then it would say you know for example safaricom we're giving you back that money put up this idea or telcom put up this idea or airtel put up this site here so it's a collaborative uh approach but what i can say is that in terms of population coverage quite a bit of the population has been covered but there are still quite a few pockets and when you travel across the country and you move away from the highway is when you realize exactly what you have said so it's a collaborative effort um yeah that between ourselves and and the government now the second question was what are we doing in terms of ensuring people are able to access devices uh so that they could they stop using the old devices because from an experienced perspective it's very difficult so devices is two things the first thing is just having a place where they can access them and then secondly it's making sure the price is reasonable so in safaricom we actually sell devices through our dealer network and through our m-pesa agent network so we are hoping that where there is a small town you will be able to find one of these outlets that you can get a device but affordability is an issue you can imagine five thousand shillings it might seem reasonable but for most kenyans it's out of reach so this year we introduced a campaign called liebham.com dogo where we identify those who have 2g devices and would need to graduate straight to a 4g device so for that amount of money they pay a deposit of a thousand shillings then every day they pay 20 bob now what we have noticed is that the demand for that device is so big not only for the ones with 2g phones but maybe someone like you you might want to buy for your brother or your sister so now we are considering opening it up so that anyone can be able to buy because as long as you bought the device we know someone who needs it will use it so it's about looking for cheaper funding for devices as well thank you thank you i'll come to the professors yes as somebody asked about lifelong learning at the university we not only give the usual bachelor's degrees diplomas and search we also have courses which are developed only basis and anyone free to enjoy them for example someone you want to come and study how to grow bananas how to grow mushrooms how to do something for yourself and we have no predictive sites we don't tell you you must have passed at at kcsc level those courses are open to people want to learn and we actually attract a lot of people who are just in the villages and they want to learn a certain skill they want to know how to keep their peaks healthy so we have this kind of opportunity but on people who have returned from government and maybe they want to continue serving i know you mentioned people from out there maybe in the developed countries who come to work here after retiring or maybe they work in some companies after retiring we find it a bit of a challenge just because after retirement of course there are laws which tell you you should not work builders at a limit in kenya and if you have to work build that limit perhaps you have to be a volunteer maybe you volunteer your time it is hoping but maybe by the time you are retiring you have solved most of your financial obligations and you are just coming to help other people so this is this is a an issue i find when someone wants to continue working they still want to be paid at the same rate if the other people are being paid but just one about our experience at jake what we have a system where a professor can retire but still coming as a an american professor so a meditation means you are just an uh you are allowing the professor you can come and teach but maybe we don't pay you as much as we will pay you when you are on a the normal payroll and and you can interact with the students and personally wisdom you have at that level but we don't pay a normal salary to that post okay i want to come to professor uh very briefly just to respond to the final question where the gentleman asked what happens to those who had studied possibly technical causes and they finished you know 15 16 and above years ago and now they find themselves out of the job maybe we could just briefly respond to that as we come to our close look um i think what you need to do is to be able to either come in for short causes in terms of the current my job market needs to be able to refresh your your courses otherwise we we have what we can call articulation if you are doing a diploma you can be able to now upgrade to a degree which is actually market market driven so if you are finding yourself in that situation the best thing to do is to either as my colleague has indicated lifelong learning is a matter of the short causes that are actually currently being driven by the market and if you take those ones you re-tool yourself to be able to get back into the job market if that is not an option then you can be able to articulate into a degree from a tv to a degree program and then get into the job market thank you very much professor and the rest of my panelists we've had some very insightful conversations here we've been speaking with professor robert kenya who's the deputy vice chancellor at jake what that is uh for academic affairs then we have professor your gracias jaganni who's the vc of mountain university vice chancellor if you like and then we have fawzia ali who's the head of digital products and services at safaricom and we have jama abdifattah who's a bachelor of science telecommunications student at strathmore university thank you very much ladies and gentlemen for allowing us to tap into your insight and into your knowledge and i believe that it's been a very insightful session we're having a lot more of this just to remind you that the nmg higher education and career fair continues it's happening today and tomorrow at sarrid center second floor just make your way here it's free entry if you want to get to get to understand what options you have in regards to the future your career choices where you'd like to study we've got some booths here which i've got the different institutions have set up just to give you that kind of information some of them represented here and so just to remind it's 8 a.m to 5 p.m today friday and tomorrow that is saturday be sure to be here we'll have another panel uh session in the afternoon we'll be talking about the jobs of the future the careers of the future with a different panel and this one shall be streaming on our online platforms as ntv so thanks for joining us on this broadcast we'll be having more conversations on this on location but for now for those who are watching us on tv we say goodbye [Music] [Music] [Music] presenting the new haptic bathroom cleaner compared to honorary detergents its thick formulation gives you superior cleaning and kills 99.9 of germs and viruses all around the bathroom blue for the toilet and red for the bathroom is this a golden mine fun and food got together beautifully at gmc place enjoy our succulent meals in a serene setting with a very choice of fun games for the little ones 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