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WIC is the special supplemental nutrition program for women infants and children funded by the United States Department of Agriculture the mission of the WIC program is to improve the health and nutritional status of women infants and children during critical times of growth and development in Alabama WIC services are provided through the Alabama Department of Public Health and some private agencies local clinics certified individuals for participation in the WIC program women applying for WIC must be there pregnant had a baby in the past six months or breastfeeding infants up to one year of age and children up to five years of age are also eligible to apply applicants must have proof of residency in Alabama proof of identity and proof of income in addition to meeting income requirements the participant must also have a nutritional risk as determined by a health professional what certified participants receive nutrition counseling breastfeeding support health care and social service referrals and supplemental foods currently over 125,000 of Alabama's women infants and children participate in the WIC program resulting in over 100 million dollars being spent at authorized WIC vendors across the state therefore everyone that works for an authorized WIC vendor plays an important role in ensuring Alabama's participants receive only WIC approved foods foods provided by the WIC program are good sources of nutrients these foods include yogurt milk eggs cheese fruit juice fortified cereal peanut butter dry beans peas whole-grain bread brown rice and fresh fruits and vegetables for infants up to one year who are not breastfed iron fortified infant formula infant cereal and infant foods are provided cashiers are an important part of the WIC transaction and it is critical that they understand how to correctly complete a WIC transaction checking out a WIC participant requires a little more time and attention cashiers must always treat with participants with the same courtesy and respect as all other customers being friendly and helpful can make a WIC transaction easier it is important to remember if not doing correctly it can cost the store money the majority of food instruments and cash value vouchers will be computer-generated computer-generated food instruments and cash value vouchers will have all the information printed on them and will not include handwritten information food instruments include the type and quantity of food items the participant is authorized to receive cash vouchers specify the dollar amount of fresh fruits and vegetables authorized for purchase manual food instruments are issued when the computer is not operational the manual food instrument is a pre-printed document issued at the local clinic and contains some hand written information the manual cash value voucher is not a separate document but is shown at the bottom of the manual food instrument the dollar amount of fresh fruits and vegetables allowed for purchase is pre-printed and will be circled never accept a food instrument or cash value voucher that appears to have been altered if you question the validity of the food instrument or cash value voucher contact your local clinic or the state WIC office every cashier must know these basic steps to successfully complete a WIC transaction one WIC customer presents the food instrument to the cashier to check the WIC ID folder three verify the food instruments are within the valid dates for ensure the customer is only purchasing alabama WIC approved foods five do not charge the WIC program for items not received six you know the total amount of purchase prior to obtaining the customer signature 7 obtain the parent legal guardian or proxy signature 8 conduct a signature comparison 9 provide the wit customer with their receipt we are now going to review these basic steps if the individual is using more than one photo instrument each food instrument is treated as a separate transaction okay great the phrase because shear must check the individuals WIC ID folder at the beginning of the WIC transaction and retain the ID folder for signature comparison at the end of the transaction you cannot continue the way transaction without the WIC ID folder the cashier will compare the name on the WIC ID folder with the name on the food instruments the name at the top of the food instrument is the family name and must be on the WIC ID folder each wickedy folder has the signature of the parent or legal guardian in addition there could be up to two proxies names printed on the wickedy folder proxies are individuals authorized to redeem food instruments and cash value vouchers on behalf of the participant not all participants have proxies after checking the wickedy folder the cashier lien verifies that the food instrument is within the valid dates of use each food instrument has a first date to use and a last date to use food instruments are never to be accepted prior to the first date to use or past the last date to use as a cashier you must never allow the purchase of foods that are not WIC approved in order to ensure that only Alabama WIC approved foods are being purchased all cashiers must be familiar with the Alabama WIC approved foods brochure the brochures are available free of charge from the state WIC office if you do not have one at your register ask your store manager to order them always check the Alabama WIC approved foods Bosher and compare it to the items on the food instrument only specific brands and sizes are allowed for purchase and they are clearly indicated in the Alabama WIC approved foods brochure if you as a cashier recognize an item as Alabama WIC approved but not scanning bring it to the attention of your store management [Music] [Music] we are now going to review some of the most common mistakes regarding the approved foods and the WIC transaction being familiar with the approvers Bosher will help avoid these problems and will greatly improve the WIC transaction [Music] lactose free milk is allowed even though it is not specified on the food instrument the Alabama WIC program requires participants to select the least expensive brand available on the shelf at the time of purchase for milk and cheese if the store brand is the least expensive but it is not available then the participant must be allowed to purchase the next least expensive brand available on the shelf at the time of purchase even if it is a name-brand remember there are seven types of cheese that are WIC approved the WIC customer may purchase the least expensive brand of the type of cheese they wish to purchase [Music] [Music] it is important for cashiers to pay close attention to the maximum amounts and quantities listed on the food instrument each food instrument lists the quantities and amounts allowed participants may buy less than the amount indicated on the food instrument but they cannot go over the maximum quantity listed on the food instrument never charge the WIC program for items that the participant does not receive if a participant chooses not to purchase an item then simply draw a line through the item that the participant does not want to purchase food instruments for infant formula are the exception on a food instrument for infant formula the participant must get the total number of cans listed WIC customers are never to receive rain checks or IO use so if you as a vendor do not have enough cans of formula in stock you cannot redeem the food instrument some of the most costly mistakes regarding food instruments on food instruments for infant formula it is very important when checking out a participant who has a food instrument for infant formula that you always check the food instrument and compare the infant formula the participant places on the counter to the food instrument to ensure it is the correct type of formula that you're supposed to get the Enfamil powder and this is the concentrate long enough I've got a can of hair dye here that I can show you you're supposed to get that hand size the largest would you okay thank you the following final steps of the WIC transaction are very important and if done incorrectly can result in fines and disqualification from the WIC program asking the participant to sign prior to entering the pay exactly amount is one of the most common violations as a cashier never ask a WIC participant to sign the food instrument prior to entering to pay exactly amount in some cases you may encounter a WIC participant who has already signed the check before presenting it to the cashier the participant must be instructed to return to their local WIC clinic to have the food instrument replaced [Music] [Music] if you discover a mistake has been made in the amount dollars single line through the incorrect amount and might the correct amount in the corrected amount box participants are not charged tax when using a wet food instrument [Music] [Music] you cannot ask to see additional ID for the person whose name is on the signature line if needed you can ask to see additional ID for the proxy as their signature is not available for comparison on the WIC ID folder only EPOXI can be asked for ID if a problem arises be discreet you should never embarrass the customer by announcing they are a WIC participant remember always provide the WIC customer there we see at the end of the transaction WIC customers must be provided with their receipt the same as all of their customers we will now take a moment to review how to handle store promotions coupons and returns if your cash register system does not allow for participants to participate in store promotions or coupons contact your store manager the state WIC office cannot provide guidance on how to program cash register systems [Music] which participants must be allowed to participate in manufacturer in-store promotions the following are examples of promotions and specials that WIC customers are allowed to participate in buy one get one free buy one get one at a reduced price manufacturer or store coupons store savings cards or customer reward cards stores are not allowed to offer incentives promotional items or services specifically for WIC customers or to encourage WIC participants to shop in a particular store for example raffles free food or non-food items grocery delivery or customer transportation are not allowed some days you might be working the customer service desk when a WIC customer asked for a refund or attempts to return infant formula so I was coming to return it for the right formula for my baby okay so you purchase that on WIC with WIC item so we can only return or exchange for the exact same item if it's like damaged or that out of the expiration date so in instances for you to get the correct formula for your baby you'll have to return to the WIC clinic store employees should never provide refunds or gift cards to wait participants this includes infant formula even if the store allowed the WIC customer to initially purchase formula not specified on a participant's food instrument for all formula related issues participants must return to their local clinic now let's review some of the most important things you need to know to complete WIC transactions common mistakes to avoid always check the WIC ID folder at the beginning of the transaction and compare of signature at the end of the transaction never accept WIC food instruments that are outside the first and last date to use always enter the total amount of purchase on the food instrument prior to obtaining the participant signature substitution of unauthorized food items is not allowed draw a line through and do not charge for food items not received exception is infant formula changes or alterations are not allowed on formula food instruments vendors should never give refunds and only allow exchanges for the exact same item due to it being expired or damaged at the time of purchase food instruments cannot be exchanged for cash credit coupons or non approved foods rain checks or our use are not allowed if you only have 21 cans of formula in stock but the food instrument specifies 31 cans and you have a shipment coming at the end of the week you cannot issue a raincheck manufacturer's coupons can be used with a WIC transaction at the beginning of this section we mentioned cash value vouchers the cash value voucher is processed the same way as a WIC food instrument except for the following only fresh fruits and vegetables can be purchased with the cash value voucher see the Alabama WIC approved foods brochure for more information completing to pay exactly amount cash value vouchers unlike food instruments have a set dollar amount on the voucher if the total price of the allowed fruits and vegetables selected by the WIC customer is less than the dollar limit printed on the voucher the cashier will enter the lower price and the pay exactly amount on the voucher the customer is not to receive change or credit for the unspent amount [Music] [Music] if the total price of the allowed fruits and vegetables selected by the WIC customer is more than the dollar amount printed on the voucher the customer can choose to pay the difference with cash or another form of payment if the participant pays with SNAP benefits no tax is charged on the overage if the participant pays with credit debit or cash then tax is charged on the overage the cashier should never enter pay exactly amount that is more than the voucher dollar amount the bank will not pay the voucher if the pay exactly amount is more than the voucher dollar amount [Music] [Music] as you can see checking out a WIC customer is a little more complex so it is very important to pay close attention when completing a root transaction if a participant becomes excessively unruly while you are enforcing program regulations instruct them to contact their local clinic or the state WIC office