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Hey, it's Laura again from Front Office Rocks. Thanks for joining me. I'm super excited you guys are here following on YouTube and I hope you're getting value in these videos because I'm looking to help practices at Front Office Rocks of course but we can talk about topics here that are important too to at least get the conversation started and so on this one I want to talk about the importance of insurance claims and filling out insurance claims correctly and training your employees how to do it correctly. So we have to understand and if there's any insurance companies listening I'm sorry but insurance companies are not out to be there for our patients, give them what they need right away, you know, approve everything, go for it, you can do what you want and insurance companies are in business to make money and ultimately the way they make money is to not pay insurance right. Like I live near the ocean and I have flood insurance and if something were to happen right then I would hopefully have insurance to cover the flood but they're hoping we never have a flood. That's how they make money, so the same with dentistry they're hoping that our patients don't need a lot of dentistry, that's how they make money. So we have to go into it with the mindset that when we're, when we're submitting insurance claims we have to give them all the content that they need, they need all the data whether it's a narrative which is the description or it's the x-rays or it's the you know whatever it is, pictures that they need to get them to pay. So we need to start thinking before we submit the claims, what do I need to submit and send to make sure that this claims gonna get paid. Now an insurance form is filling out, reading an insurance form, when you're brand new to dental is hard, knowing how to fill it out can be difficult too. So at Front Office Rocks, we teach brand new employees everything they need to know about working in the dental office and knowing how to fill out an insurance claim and spending the time learning and doing it the right way is going to not only get insurance companies happy and hopefully get them to pay, but also make your office more efficient and effective. So check out just a little snippet about the basics of an insurance claim that maybe you've never even been trained on or your team and how important it is that we take the time to learn this. Of course, you know the insurance company that's up here on the top so it's very important that we have the right insurance company in the system. I, because of privacy, I've whited out a lot of information on this form so they don't have my patients information but okay on the top right is the...