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[Music] afraid emotions getting in your way afraid but why you let me fall in love if you're [Music] afraid i'm excited about today's video because the video is a direct request from one of you from a subscriber but tang 90s dropped a comment for me and wants to know can you please give me a sample of empathy statements in every situation well i'm not sure that i can give you an empathy statement in every single situation because i mean it's infinite but i can and i will give you empathy statements that you can use as is or adapt so first of all betang 90s thank you for trusting me to help you by going to the comments and telling me what you're looking for because of you i am bringing to you all today 20 damn good empathy statements these are statements that you can use as they are i put a lot of thought into the statements that i've written some i have collected you can use them as they are or even better adapt them to be the best fit for your situation your customers your organization stick around until the end because i will give you a link to download the pr the phrases that i'm giving you plus a practice sheet it will be in the description box so i'm excited we're going to get right to it 20 empathy phrases you can use as they are or adapt them to be a fit for your unique situation i realize this has to be frustrating for you now right here is a statement that i personally use the most often it is my favorite of everything i'm sharing with you today i want to get to the bottom of this just as much as you do this is obviously a horrible time for you this is great when you know that the problem is has a major impact on the customer or you know that the problem is your fault i initially came up with this empathy phrase for one of my life insurance clients i was working with people who worked in the claims department and we were trying to make sure they didn't sound robotic or wrote when a person called in to to file a claim for life insurance after a spouse died or a child this is obviously a horrible time for you i can see your point on that this is perfect if i don't want an arg i don't want to argue maybe i do disagree but i can see where you're coming from it's a it's a neutral non-inflammatory statement that you can use in a lot of situations and by the way all of these statements can be adapted for over the phone face-to-face chat email wherever you meet your customers i'm so disappointed to hear your shipment hasn't reached you i'd be upset too if i were in your position i'd feel...