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all this dirty Hotel laundry is collected in just a few hours and it's just a drop in the bucket of what's processed from the MGM Grand Hotel in Las Vegas the largest single standing hotel in the United States we can produce up to 8 500 pounds per hour that's about 24 million pounds a year so how do they manage up to 95 000 pounds of laundry a day it takes employees across 20 different classifications 18 industrial machines and two semi trucks we have that aha moment where you just plop down on the bed people don't realize that there's thousands of people that are involved in making that ah moment happen take a single bed sheet to get from here to here and back it can pass through the hands of about 500 people during its lifetime during cleaning guest room attendants remove Linens into color-coded categories any item that appears to be a biohazard is placed into these red bags before it's discarded by a third party Linens that look worn out or heavily stained are separated into blue reject bags the rest go here but the rooms are just one source of dirty laundry at MGM we have it broke down into three major categories laundry is collected from over 5 000 rooms five pools and 20 restaurants in 2022 that translated to approximately 3.1 million bed sheets 4.9 million pillow slips 3.5 million washcloths and 1.8 million pool towels to name just a portion of what they do of all three aspects housekeeping is the biggest contributor everything gets dropped down a chute and into the hands of attendance who load them into semi trucks for a 12-mile journey to the MGM laundry facility that's where the countdown clock starts we need to turn down a little round and a maximum of 24 hours so before 24 hours everything has to go back to the hotel for the guests and for the Gras to put back in the rooms the next day at three o'clock in the morning the employees will come in and start sorting by classification a team of 13 can take up to eight hours to sort through and separate a day's worth of soiled laundry because every item every classification of designs gets washed in a different formula food and beverage Linens the reason is separated because that one contains a lot of oils and a lot of ketchups and a lot of vinegars and we don't want to get that mixed with the hotel Linens so we don't get those sustains into the linen so what we watched in this 600 pound Watchers are like your bar mops like your cleaning racks because they require higher temperatures more chemistry and more mechanical action because you wouldn't get this clean somebody's going to get in trouble and I don't want to point fingers I hope but that'll be me right for the rest of the laundry it's brought to this washing station usually it's mechanically lifted into these bags but the equipment currently requires maintenance it's our job to make it happen no matter what if some of the automation goes wrong we will do it manually on average the facility uses around 34 and a half million gallons of water a year these tunnels are meant to reduce that amount when it comes to producing the linen they're non-stop they're like a Workhorse we can produce on this channel it's up to 4 500 to 4 700 pounds per hour the addition of a second machine last year cut water usage in a month by around 40 percent by increasing the volume of laundry handled per wash this essential because they're they're bees right the corkscrew shape machine consists of 11 Pockets every 117 seconds laundry passes to the next pocket where a new chemical agent is added or a wash cycle commences one of the things I did we all use at home is those type Pockets little pocket right so what we do here we have to separate the chemistry of those Pockets after 35 minutes the tunnel spits out a batch of laundry into hockey-like pucks and a pressure machine squeezes out the residual water with a strength of about 5 000 pounds per square inch from there bed sheets bypass the dryers and move on to ironers that reach temperatures of up to 350 degrees by the time you get to the hotel Italian is flat and nice and crispy this also explains why the hotel doesn't use fitted sheets not only are they damaged more quickly if it is it the process is lower so it's financially doesn't makes a lot of sense and when they come out they don't come out as nice and folded like they were supposed to oh yeah Terry items are divided in one of these 11 dryers so in the tunnel some of you saw everything is by Pairs and the reason is is because those are 150 driveway Pockets but the dryers are 300 pounds so we have to put two of those pots into the dryers to be able to be efficient before the final delivery the rest of the dried laundry gets sucked into this negative air system and evaluated once again then it's packaged into bundles and loaded into hampers and sent back to the hotel in one day two semi trucks make eight round trips between the hotel and the facility processing on average around 66 000 pounds of dirty laundry is a consistent cost for the hotel industry but MGM Grand is notable in that its laundry facility is owned by MGM Resorts International this integration can help streamline Logistics because NGM Grand is so vast it's advantageous for us to have our own laundry facility it's a situation where we're not competing with other facilities so when you have your own laundry facility your property is Priority One MGM Grand Hotel declined to comment on how their in-house laundry facility impacts their overall operating costs but the facility is key to what they call a four-par system which prevents and offset shortages for guests if something goes wrong carry at least four four Linen in circulation the first par is a set of Linens provided in a guest's room the second a set stored in the locker area or cart for a replacement third the set being processed at the facility and fourth the backup sets to be used during product shortages if somebody calls from the hotel and they say we need you to send me nothing but that house we will stop everything to send battles at any given time the hotel will house about two and a half par this four part is a constant cycle of processing clean and soiled linen you'll get your first process between nine and eleven your second between noon and two and your final deliveries and Pickups between five and nine o'clock in the evening but it is a constant cycle of processing so anytime my wife and I go to a hotel the first thing I critique is the cleanness of the towels thank you foreign