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[Music] with record numbers lodging possible applications after putting off renewals during the pandemic delays at the passport office are threatening to derail holidays for many in this video i round up your travel and compensation rights if your plans have been disrupted the very latest figures show that more than 35 000 people have been waiting over 10 weeks for their new passports to arrive that's according to a home office request for data by the shadow home secretary yvette cooper those figures are for the first three months of the year but the problem is ongoing passport renewals or applications typically take three weeks though it can be longer in the lead up to summer but currently the passport office advises you to allow up to 10 weeks and while the passport is said the vast majority of applications are dealt with well within this time frame it was suggested in parliament earlier this month that tens of thousands of hopeful travelers were waiting longer than this please note that if you can't go on your trip because you don't have a valid passport you are not entitled to a refund from travel providers as they are still offering the service you bought airlines and hotels don't have to give refunds in these circumstances the exception is if you were promised the right to cancel and get a refund while booking for example if you booked a fully flexible flight or a cancelable hotel booking depending on when you booked you may be covered by the firm's pandemic related flexibility policy for this check your travel providers website and your original booking confirmation but even if your booking wasn't flexible it's still worth contacting your holiday provider to explain the situation to see if it can help it's possible that some travel firms airlines or hotels may let you move your trip or offer vouchers to show forbearance even though they're not obliged to if you find yourself in this position it's best to take whatever the firm offers whether it's a change of dates voucher or credit note as it's better than what you're entitled to legally which is nothing it's also extremely unlikely you'll be able to claim on your travel insurance if you're not able to go on your trip and have to cancel because your new passport has not arrived having checked the policies of 10 providers including big names such as aviva axa direct line and lv i've found that all of them exclude claims for cancellations where you can't travel because you don't have a passport the trade body the association of british insurers has said that travel insurance policies may provide cover if you lose your passport abroad but often won't cover cancellations where you don't have the necessary travel documents however even if your policy says you're not covered or you're not sure it's always worth calling your insurer to explain the situation and double check whether you can claim...