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so let's get right into this in this video I'm gonna go over literally every single question you might have on how to start a moving company and a little bit about me my name is max maher and between the ages of 19 and 21 i grew my moving company from $5,000 a month in average monthly sales to a hundred and sixty five thousand dollars a month in average monthly sales all within about 15 months the company just exploded in growth and I still managed that company it's been almost five years now in which I've owned moving companies it's my main source of income and my day-to-day every day job is managing and running my moving company so I figured why not impart this knowledge and help anyone else out who is looking to start one of these and start making some money so the first thing I'm gonna go over all the basics really simple stuff and then go into more technical kind of stuff and how insurance works hiring employees marketing and stuff like that but let's start with the basics the first thing we got to name our company so what I like to do when it comes to naming companies is I like things that stand out I don't like companies that are just like Johnsons moving or Eric's moving just because those don't stand out there's so many of them and they're kind of hard to remember so I like names that stick out skinny went moving company tons of people hire us specifically because of the name and we ended up going with this name because it was against the grain of everyone else you know there's like strongmen movers and muscular guy movers and things like that so we went the complete opposite that way it catches people's attention and gives us that little bit more reason to get a call and to get that additional customer yeah its jokey and it's kind of the opposite of what you want but it plays in our favor people love the name you know we're driving down the road people are pointing at the trucks laughing and it ends up getting us a lot of business so to find a good business name you might think I got to be creative person I'm not creative let me tell you that is not the case all you do is sit down and put some thought and work and do it I like to personally whenever I'm trying to figure out anything creative just brain dump creative ideas onto paper write down literally every single name that do your mind put it down on a piece of paper sit there for two hours and you know most of them are gonna suck 90% of them are just gonna be terrible 10% of them are going to be pretty good and then from that 10% that's what you will down availability if that company name is being used elsewhere if you can get a domain elsewhere but the name is important and especially think because probably gonna own this company for a long period of time you'd like a company name that works and you'd like to be attached to for a while so after you have your name it's finding domain availability I personally use the website name cheap for finding domains but there's tons of other websites out there this one is just easy because it does the hosting all in one and you can connect WordPress to it which is what I use to build websites with WordPress I'm not very adept in building websites I've built one for my pool cleaning company in the past but it took me a lot of time it looks fine but it's not amazing what I do now whenever I build a new website I simply go on Fiverr if I ve R R and then hire someone who knows WordPress much better than me for literally a hundred dollars you can get a website build and it's it's worth the investment either you're gonna spend twenty hours learning how to build this buying find good themes or building up on a theme or you spend a hundred dollars just get it done with you do have to be good with communication though because a lot of times they're gonna take things really literally I had an experience where I said change the title to this and check and change the icon accordingly and they made the whole title like moving and change the icon accordingly so you got to be really specific I have a little patience but it's so cheap for a hundred dollars you might as well just go with it that way the next thing up is making a logo for your business and this is similar to a name you know once you have the name you kind of want a local that flows with it or something else that stands out that people will be able to recognize from a distance with what kind of simplicity want to look good what I prefer to do for this is using fibers well you're gonna hear this a few times because I love fiber I use it for so many things it's just so cheap but what I recommend is drawing a really basic idea of what you're looking for with the logo and then send it to someone on Fiverr you is done for literally seven dollars including the fee that they charge the website charges some of your rudimentary drawing and they will turn that drawing into a legitimate logo or if you don't even want to do that you can say hey hey here's my business name here's a theme that I want to go after give me a logo and they'll do that as well it's so simple so easy logos one of the easiest parts but that's another thing that you want a logo that you like because you're gonna be probably wearing shirts with this you're gonna promote with that it's gonna be on your business card and that's the next thing your business car same thing here if you don't want to learn how to you know work programs like InDesign or even a free program like canva which you can use to you know build business cards and other little graphic type things then just hire someone on Fiverr you can do this for ten or twenty dollars to have them building a business card with the elements and colors that you need match it up to the color scheme of the website or whatever you know branding you're going for these are the things that I think are worth just outsourcing and paying someone else to do because they're not the kinds of things that you necessarily need to get good at you're not gonna be making logos every single day you're just gonna do it once and we want the launch to be as easy as possible we don't want you to be bogged down but these kinds of details before you launch and really pinks I'm gonna do these is all of these together is like less than two hundred dollars so just delegate it out pay it out that's the easier way to do that let me grab my notes here I got tons of notes so the next thing to think about is your business structure so starting out if you don't get a specific business structure you start with a sole proprietorship which is basically your name you are the business and with a moving company I really recommend you get an LLC that way all liability is on the company not on you there's something that's called the corporate veil so if there's an issue that happens in your business only your business is liable for that issue let's say I don't know you drop someone's piano it busts or some major issue or something like that you're not gonna go bankrupt because of that the company is what's liable for all that so I recommend you getting an LLC in most states is between 50 to 100 dollars it's going the state website best that she way to do it there are other websites that that you can do that as well I'll link some below actually there cuz there's gonna be timestamps to all the kinds of links and everything I talked about below so if you want to skip around and go ahead and do that but yeah with the now see there's a few different versions of LLC's I'll let you look that up which one is best for you tax structure wise but an LLC or some other form of entity in order to get the liability away from you is a huge recommendation for me this is going to be more peace of mind and they're they're fairly cheap so as far as taxes work for analysis soul prop it's kind of the same kind of deal with a sole prop the taxes are basically on you as an individual who is also a business and then with an LLC which is considered a fictitious entity that's what's being taxed and then you're technically an employee of that LLC which also kind of varies bases up based on the LLC type for instance I have an C Corp LLC which makes me an employee and I have to pay myself a reasonable wage through the LLC that's where the nuances come in I recommend talking to an accountant with that kind of thing and getting that figured out whatever is gonna be best for you tax wise you want to save as much money as possible tax wise so moving on to the next thing should you franchise or should you not so my company is part of a franchise but is a little bit of a unique story for me because I was the first franchisee of this company so it wasn't so much like a traditional franchise in that it was more the rules weren't in set in stone you know I was helping make the rules and the procedures and things like that so I have a kind of different experience there you have to ask yourself what exactly you want to be doing in the business how entrepreneurial you are the less entrepreneurial you are the better I think it is for you to go to a franchise because all the systems are going to be in place all the processes are going to be in place really if you want to do a franchise you don't need this video at all because they're gonna give you some kind of resource in order to cover all this so if you want a franchise you might as well clock out if you don't want a franchise continue this video and you feel like you're an entrepreneurial person who can just figure out these things for yourself that's probably the better route because you're gonna make more money in the long run you're not gonna have to pay a franchise fee you're not gonna have advertising fees but there are benefits to both one big benefit is the loneliness of entrepreneurship you know it's really tough because if you start a business yourself you don't necessarily have this built in structure of people to go to with questions to ask things like that but if you do come into a franchise they have a stake in you succeeding and they're a great sounding board for questions you have any issues that are that are coming to your business so that is pretty valuable to be honest and that would be a reason to join some kind of franchise there's a few big ones out there you know it's worth doing a research into but it totally depends on your personality and exactly what you want to do entrepreneurial wise now moving on to licensing as far as state licensing goes that does vary from state to state here in Arizona there's no specific state licensing for instance but in Texas you have to get a Texas DMV number so in order to look that up check out the small business associations website for various licensing that you need on the state level as far as on the federal level you'll need to go to FMCSA dot gov and you'll need to get a d-o-t number and this is what allows you to be a motor carrier at all which is you know basically you're carrying goods for money you get a d-o-t number that's completely free if you want to pay an outside source to do it you can we're gonna have to provide all that information anyways so you might as well just do it on the FMCSA gov website completely free and this is for what's called an intrastate carrier that's for within a state you cannot cross state lines with just a DoD number if you want to cross state lines you also need what's called an MC number you can give this at the same time as when you're registering for a do t number this costs three hundred dollars and that's to get your interstate authority to carry household goods there's a higher barrier to entry in order to get this you also have to show proof of insurance and depending on the state there might be some kind of inspection where someone comes out takes a look at your truck every year you also need to get a safety inspection done on each of your trucks so decide yourself if you want to do out-of-state moves if you do there's more eyes looking at you but there's also the potential to earn more money I think it's better just to get it done with and be able to do those long-distance moves because really you do one or two of them it's gonna pay for that licensing the long-distance moves can you can give $10,000 job from a long distance move and you'd hate to miss out on that because you didn't pay for a 300 dollar license and you want to get insurance anyways so you know do that illegally get your insurance do that part legally you don't want to get caught without insurance refer back to my notes sorry I don't want to miss anything so you fine folks alright onto a business bank account in order to get a business bank account if you have a sole prop sole proprietorship you can just go and get one because it's basically a bank account under your name if you have an LLC or you want a business bank account under a specific business name that's when you need your articles of incorporation from your state you get that when you register in the LLC and you need an EIN number which in order to get an EIN number you go to the IRS website irs.gov don't go to a dot-com website that means you're gonna be paying more for some third party source to get that for you IRS gov gov it's completely free it takes literally five minutes it's basically like a social security number but for your business you need to bring both of those to the bank most of the banks are pretty similar as far as who's the best for business bank account I have both Chase and Wells Fargo but that's just based off the convenience not necessarily one is better than the other or they're better than anything else specifically as far as business credit cards go you will also need your business Pio number to get one of those I personally use a chase Inc business card and an American Express business card I like to use the American Express on everything I possibly can because their customer service is so much better and if you ever have like a like a fraudulent charge or anything like that they are 100 times easier to work with than chase but I keep both just because not everywhere accepts American Express but I prefer to use the Amex for as much as I possibly can onto your online presence the first thing to do is get a Google my business page and I think that's getting more and more popular to the point where that's probably going to be the majority of all your calls are gonna come from that in the future it seems like this the other websites for web presence are going down the shoots a little bit especially Yelp but not to say those aren't worth to make the Google my business page is just super important though because if you think about how our customers finding a service especially something like moving their searching on Google moving company so you want to be right up there in those listings and more and more recently I've heard people say treat that Google my business page like that's your social media mate because you make posts on there you can put pictures on there and that's what the first thing that people are gonna see and I've seen more and more in my GMB Google my business analytics that people are just looking at that and directly calling from there before even going to my website at all so that's getting bigger and bigger you might as well also get things like a Yelp page you know put your business in every directory you possibly can that way the SEO on your website will be a little bit better a Yelp page is good too we do get plenty of calls from you know they're just kind of a hassle to deal with I'm not a huge fan of Yelp ads I do pay for them a big reason for that is if you do have Yelp ads it takes the competitors off your Yelp page which is the biggest reason for me but I've had paid Yelp ads for about five years now I haven't increased the price but the effectiveness has definitely gone down so if you're gonna do paid ads I'm not sure if I would choose Yelp I'll let you experiment with that because that really does change based on how popular Yelp is in your area it just happens to be in my area it's going down in popularity a little bit and now the next thing onto insurance which is super important for a moving come and a bit of a hassle to be honest in the start because this is what ended up delaying me the biggest compared to anything else there's s veral different kinds of insurance you need to get first one is general liability this is probably the cheapest insurance this basically covers any various random thing that could happen on the job let's say let's say when your movers bump into the stucco on the side of a house scuff that up that causes some damage on someone's property you could use general liability for that I've actually never done general liability claim I try to personally I just pay things over out-of-pocket if they happen that way my claim rates don't go up if it's you know a smaller or reasonable amount of money the next one is auto liability this is huge and quite a hassle to get you have to get commercial truck insurance on your moving trucks if you own or you're leasing or however you're doing your trucks if you get commercial truck insurance if you're leasing it or you have a loan you're probably going to be comprehensive covered which is full coverage auto liability covers if your truck gets in an accident it covers the other vehicles comprehensive which is an additional two auto liability covers damage to your truck as well so that's something to consider as well for really old trucks I don't know if comprehensive is necessarily working worth it because it increases the price quite a bit but you need auto liability no matter what I believe the limit you need for FMCSA is a million dollar liability I recommend doing two million dollar because it's not much more expensive and I have seen someone get a claim not me that was over a million dollars and I think it's like ten dollars more a month for the difference between a million and two million at least for the carrier that I use the next one you need is what's called cargo insurance it's also called inland marine insurance no idea why it's called that but this is what covers the goods that are being transported within your vehicle so if let's say your truck rolls over auto liability doesn't cover that cargo insurance covers that and I would recommend you get several hundred thousand dollars in coverage on your cargo insurance just in case and try not to use this ever if possible I mean travel try not to get in an accident ever but you know try not to use your insurance and jack up your rates because as soon as you jack those up operations are gonna be all messed up in wacky especially have several trucks you can be paying so much money for your insurance bill the next one is warehouse insurance if you do have a warehouse you need to get it covered there are some companies like Trans Guard which packages all these insurances together but I think you need certain credibility in order to do that you might have to search around get an insurance broker to just do all this for you warehouse insurance is super cheap though the last one is workers compensation insurance which if you have employees you must get workers compensation insurance this is something that do not skimp out on because if you don't have it this could be the highest claim you've ever had if someone gets injured they can't work again just give the workers a copy it's a huge pain to get it I know because you have to pay something like 14 cents on every dollar you pay is gonna go to workers comp and it just feels like money and go throw it getting thrown out the door but you need to have it it's a law and it can will cause massive issues if you don't have it and workers comp insurance is for w2 employees so the difference between w2 and 1099 employees are with w-2 you are paying their taxes for them you need to give them insurance it seems like you should do 1099 but as far as movers go there's really not a way to classify a mover as 1099 as as attractive as it might sound you probably should try to do it you might get away with it for a while but as soon as someone tries to report you or something like that you're probably gonna get slapped with a fine because it's hard to claim that a mover is actually 1099 worker unless you're contracting out the jobs in a true way which means they have their own truck they have their own equipment they're hiring their own employees that would be considered a 1099 anything other than that it's basically a w-2 I wouldn't really try to fudge that either because it seems like the IRS is really cracking down more and more on that in all business industries not just in the moving industry now moving on to what to charge as far as a local move goes I prefer simplicity over everything else there are so many moving companies that do these wacky ways of charging that are like secretive or manipulative and are just poor business practices I prefer the most simple way possible a flat hourly rate that includes everything on the job no hidden fees or anything like that and then maybe a trip charge depending on the state that you're in if you're in California you have to do what's called double drive time which means the drive in between the load and unload is doubled most other states you can do a trip charge which covers the drive time from your warehouse to the customer's home and then back home at the end of the day a flat hourly rate plus a trip charge it's basically the best way to do it you can try quoting flat rates if you want for local jobs that prefer not to do that because customers tend to really underestimate how much stuff they have and you don't want to be arguing with people every day so many people assume they have so much less than they really do that's why I like an hourly rate it's fair to everyone we're there as long as the job takes to you know move everything that way we're not getting screwed the customer is not getting screwed all's fair at the end of the day it's rarely an issue that way however with long-distance moves or especially large moves a flat rate is probably the best way to go if it's over a hundred miles you actually have to do a flat rate legally so for a long-distance move the way that I charge a flat rate personally is I calculate how many hours I think the entire job is going to take and I multiply that by a hundred that's my simple equation and it seems to work for me it is on the higher end because we are what's considered full-service we're loading all the items into our truck we're wrapping them up the same guy is is loading as he is driving and unloading and it's it's what we considered like the gold standard of a long distance move it's not like an impersonal getting thrown some truck with five other people's stuff which is much cheaper which is also something that can be a great business but that's not personally what I do at this time pricing is just so huge don't make it simple make that another reason why people want to go with you in order to figure out what you should charge do a little bit of market research call like 20 moving companies in your area and get their rates see if there's any hidden fees or nuances and how they charge and then I would position yours in the top like 25 percent of rates with the goal of eventually making that in like the top of one or two spots as far as expense goes right now it seems like around the country the average price for like two guys in the truck is between like hundred dollars an hour and 130 dollars an hour with the outliers being I've seen companies turn 165 dollars an hour with two guys and that's where you want to be there's just you you have the ability to make your business so much better that way and then also with this market research this will tell you a lot ask questions when you're on the phone to people ask how many trucks they have ask how busy they are if they even answer the phone if you're calling around you call 20 places no one answers the phone that is a great sign that there is some demand in the area for another moving company because these people are either booked up or offering terrible customer service so I would consider that an awesome opportunity if no one is answering their phone or returning calls or emailing you back or anything like that now on to hiring employees the most important thing in this business probably is having good employees because basically your employees are the business they're doing a labor service they're moving customers furniture in is the most important part do not skimp on hiring amazing help so where I go to search for employees I use a variety of websites and methods as far as websites go I use Craigslist and indeed both of them can work well with indeed it's cheaper there's a lower average quality that seems to come from there with indeed it's more expensive higher average quality more total applicants but I would certainly say one is better than the other because like Craigslist is so much cheaper the biggest thing here is whittling down the people as much as possible as far as other outside sources I use I've done now hiring Flyers up on like college campuses which that's actually work pretty well for me and the biggest thing is trying to hire people that you just happen to see working a current job if you're at a restaurant or at a gas station and there's someone offering like amazing customer service or they're super friendly on their job they just you know you can get a you can tell when someone's awesome at their job that's the kind of person where you're like set them aside and be like hey you know I've anyone looking for a job hand them a business card tell them what you pay and those tend to be the best employees in the long run you won't get every one of them you might give one out of ten or eight but that is so worth it it's free to do and the best thing is that just happens in natural life you don't have to go out to search for it you will see these people once you start looking for them and trust me it's a little bit awkward but it is completely worth it so as far as the website go though you get so many applicants that the biggest thing here is to disqualify as many people as possible so what I like to do is put disqualifiers within the ad itself I'll specify exactly what I'm looking for in the position we're looking for a clean-cut hard-working smiling face whatever person in that ad itself we want people who aren't that to look at me like I know that's not worth my time then from there I like to send questionnaires to every other applicant that that you know makes it to that first builder I'll send a questionnaire with like three to eight questions and then I'll take a look at that the ones that answer well I will then request an interview with them have them come in and at this point we'll probably took it from like 200 total applicants to 50 or 60 fill up that questionnaire to like 20 or 30 show up for the interview and then one or two of those will get hired and this is pretty common and if you go to any state if you talk to anyone anywhere basically people say Oh just can't hire good help anymore and I do not believe that is the case I believe if you filter out these people you build a good environment you treat employees well like like humans you know like they have you know means and want to be treated well then it is very possible to hire amazing employees even in this industry where it's super hard you can't pay a super high rate because customers are willing to pay a massive amount for moving like I said it's hard work and you know it seems like it'd be impossible to hire great people but it is not we have done it time and time again it's not easy by any means it's not easy but if you have a higher enough standard it is very possible and I've seen it done not only have I done it I've seen other locations do similar things and hire amazing people one question that I really like to use when I'm filtering out candidates is I ask tell me about something that you've learned recently and the answers to this can vary so wildly from like two words uninterested to this like five-paragraph thing about how they just learned this piece on piano that their grandma played back in the day whatever you know I like to look for passion because when you see someone who's super passionate and literally anything they tend to be just a better person a better worker just easier to be around so that's one thing that really stands out to me what's the last thing that you learned now on to marketing and this is basically everyone's favorite topic because it is what brings money in the door if you're just starting out you probably don't have a ton of money my favorite way to market a moving company which is you can either consider it cheap or free if you're the one doing it is simply going and collecting referrals just gathering those referrals and how I do that is I go and talk to other businesses that might be able to refer my business to their clients businesses like storage facilities furniture stores real estate agents I've talked to literally hundreds of these I actually have a video where I went and talked to 500 different businesses and then tally the results took several weeks to do this but it was extreme worth it and I continue to do this it works so well and it costs literally the price of gas and business cards it's super awkward to do it first but let me tell you you get better at it and you will start pulling in referrals you will get calls just a day or two after you do this because it works so effectively the next thing you can do is flyers in the mail go on websites like Zillow look for houses for sale and shoot those houses flyers with your information you will get some calls from that not nearly as many calls is doing the in-person connections but you know I guess you don't have to go out of your office pretty cheap to do this it can work well depending on the state and I've seen it be pretty darn successful the next one is online ads things like Google AdWords what I found is more and more unless you have a massive budget these aren't super worth it this does vary depending any area if you especially live in a smaller area Google ads are gonna be much more worth it for you because there's much fewer people bidding on that space but if you're just starting out I'd personally focus on building those personal connections and making referral funnels straight to you and one thing with the referrals something that is amazing to do actually two things after you meet with these people you get their business card shoot them an email after you meet with them and just kind of go over your business again maybe shoot them some documentation thank them for their time after that depending on how the interaction went go and talk to them again show them that you're here for the long term you're here to do an awesome job and then once they finally send you a referral and you do an awesome job try and get that client to give you a testimonial and then send that testimonial back to the referral source it's positive reinforcement that way the referral source is gonna see that awesome review and want to send more jobs to you because they know that their clients are beginning taken care of this is huge the positive reinforcement is massive yes it's extra work you have to think about all these different people but just make like a spreadsheet or use a CRM or something like that to organize all this it's not too bad but trust it is completely worth it it will explode your business if you went up right now and talked to a hundred businesses in the next week which is totally possible I guarantee you your phones would be ringing I dare you to do it so on to the next thing we're done with marketing on the trucks trucks so should you buy a new truck should you gotta use truck this is all depend on how much money you have to invest up front I personally bought used trucks at first and then you know the best strategy seems to be buy used trucks until you don't have to buy used trucks anymore then buy brand new trucks get the extended warranty sell the truck before the extended warranty yourself that seems to be the best way to do it because of the asset wise I prefer to do that because a lot of value in a moving company is in its assets itself so if you own your trucks that gives you the ability to sell your business for much more money you know if you have five trucks all worth $50,000 each that's $250,000 in assets that you can sell on top of your business which is a great payday especially when you ave to be paying off that money either way but sometimes leasing or renting is better depending on whatever your strategy is I'm not a huge fan of leasing because you get stuck in these contracts for like three to five years and I don't like being stuck in any kind of contract recently though I have found a deal through enterprise trucks you can do month-to-month rentals a long-term rental and it's actually about the same price as a three to five year lease through any other various trucking company and I've actually had one truck right now that I do it and it's pretty great they they take care of all the maintenance they don't take care of windshields though which is kind of annoying if the windshield gets cracked they don't cover that which I feel like this shoe they should but they take care of tires oil if it breaks down they swap and youin it out if you damage the unit actually you can swap the unit out and you don't have to pay extra for the second unit which is a nice a nice piece so that's another thing to think about there's a lot of variables there like I said on is better in the long run because that way you have the assets as far as wrapping trucks goes here's something that I personally do to wrap a truck like this is super expensive you'd be looking at like six to ten thousand dollars to wrap this entire truck but what you can do and what I do is get vinyl stickers instead you can pay a company to do this and for the price about fifteen hundred dollars you can get an entire truck vinyl sticker in whatever your logo is it looks just as nice it looks clean and it is like a fifth of the price so I really recommend that even if you're not even owning a moving coming you can do this on other vehicle vinyl stickers any print shop can basically do this that does carve the detailing so that's something definitely look into so onto supplies we're just starting out this is super basics of the most basic supplies I would get a really reliable nice box dolly I'll link one below that I like a lot a reliable nice strap golly this is important because if you're removing like a huge fridge or maybe like a baby grand piano that you need a strap to a strap dolly it's important to have one of those they're more expensive you won't use it on every job but I would consider it pretty much necessary to have one thick moving pads and I say thick because we don't want those little shrimpy u-hall ones that get holes territory and them pay a little bit extra for the thick moving pads and just do it the right way you'll want tape obviously I don't like the tape that you can get from stores because you can't easily tear it get moving tape it's much better trust me plastic wrap same with this I don't like the plastic wrap that's like green that you can get at like like Home Depot or Lowe's or whatever go get stretch wrap from an actual moving supply store it's cheaper and it actually works much better and then the last one is a four wheeled dolly which is just basically this carpeted four-wheel thing it's super convenient you'll basically need it on on most jobs if you're using your equipment right I'd get two of those per truck and pad wise I would get about 70 per truck so excuse me let me get over the drink of water so your honor your first job how can we make this job the best job possible I this is what I would do I would show up early I'd show up ten minutes early make sure your truck is completely dialed out everything is in its place it's totally clean your guys are in clean uniforms ready to go you got your paperwork ready everything is just spotless ready to go you show up to your customer do a little walkthrough and ask them if they have any specific concerns is there any furniture that you need to know about that's damaged already take pictures if there's existing damages assure them that you'll be able to do you know any various thing that additional that they might ask then immediately after that you get your signatures that you need to get started and get wrapping everything wrap up all the furniture completely in pads completely most moving companies don't do this and it stands out in a huge way if you wrap everything is gonna save you so much money and claims it makes the truck easier to pack it just makes life so much easier wrap every single piece of furniture in moving pads load that all up into your truck and well you're not carrying furniture jog back and forth this is gonna wow your customers they're gonna be like holy crap these people respect my time I'm gonna tell everyone sometimes a neighbor will see you running back and forth on the truck and they're gonna call and be like I saw your guys jogging back and forth I need to use you for my move its advertisement in itself and just don't smell like crap you know don't smell like cigarettes don't smell like Bo wear a clean shirt and if you do those things and you do them enough you're gonna build a solid moving company it's it's pretty crazy it's actually that simple but there's just so many terrible moving companies that it's really easy to stand out and also keep in mind that these people are in a really stressful transition in their life moving is not easy they have to deal with a million things focus on the comfort of the customer and empathize with their situation and all the stress they're going through is you can empathize with their situation you're gonna offer much better service and then on to landing more clients a lot of this comes down to honestly just it's so basic easy business principles answer your phone when someone calls if you miss a call call right back if someone emails you email them back promptly make quotes easy to understand make your rates easy to follow and not sketchy doing these things follow-up calls if someone requests a quote from you they don't book right away call them three days later and say hey just following up I just wanted to see if you wanted to go ahead with this move this will land you more sales don't let those sales slip through the cracks make it worth your time send thank-you cards to your customers after you move them it's just basic business yeah I mean if you call custom business you can tell a good customer service from poor customer service have good customer service be excited to talk to people to be excited to service them so how much can a moving company make and this varies so wildly because the thing about moving is you can start a moving company just you and your brother or your dad and you move people on the weekends and you know you might make a few thousand dollars a year but there's also moving operations I personally know someone who has a moving company that does ten million dollars a year in revenue and Owens several storage facilities so the range here is massive but it really comes down to charging enough and having high quality jobs high quality people and just doing that enough over time and you can build a massive operation and if after watching this video you still have questions that I haven't answered or let's say you have a moving company you're looking to take it to the next level feel free to email me and I'll answer your questions the best I can to the best of my ability email me at because it's hard at gmail.com and also don't forget to subscribe to my channel please leave this video like this video I would like to say this video took me an hour to record but really it's more like five years of experience in running and moving company so a ton of time and went into the knowledge and went in this video so I would appreciate it so much if you left and subscribe until next time thanks for watching [Music] [Music]