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this video from shop stove co dot UK will demonstrate possible causes of receipt printing problems on the SC g1 cash register first of all if you want receipts printer now you need the machine in receipt mode if it's in journal mode you won't get any receipts and the paper will print in journal mode designed to go on the back of the spool so you have a copy of every transaction so what's like an audit roll oK we've got a separate video showing you how to switch from journal to receipt printing mode so that's step one step two if you've got the machine in receipt mode and you're put in sales through and you're not getting a receipt print out correctly then there's a couple of explanations for that just a quick note on the SE g1 if it's in receipt mode you can't switch the receipt off and then issue a copy receipt so every transaction will print out a receipt a possible cause as to why the receipts not printing out correctly could be wrong paper loaded look at this transactional point room you can see the transactions gone prove successfully the sales been processed the cash drawers opened but the receipt is completely blank this is because we're using non thermal paper on the machine you must have thermal paper loaded on this machine I've got fifty seven millimeter grade-a paper till rolls loaded these will fit in the machine because they're the correct size but won't be printed on you can tell the papers grade-a because it's done on both sides and it feels different to the shiny thermal paper to load the paper correctly pop in your thermal roll with a shiny side facing down and then you won't have any problems it's possible and we've been asked this before that people are saying that the receipts not working but they've got the correct paper loaded it's possible to load formal paper incorrectly as I've just done so when you load it incorrectly you have the shiny side facing up and a dull side facing down as possible that the machine will still process the transaction so the cash balls fired the sales gone through the receipts printing out but there's nothing printing on it now you can tell it's been fed incorrectly because the paper's load spewing out of the machine in a fully fashioned we take the printer casing off gently lift up the platen arm all you need to do turn the till roll over correctly a shiny side is facing towards you and down towards the printer load the paper like so feed it back through the printer casing once it's clicked into place pop a sail through we can see because we've got the correct paper loaded and we've loaded it in the correct fashion we're now getting our receipts prints out correctly for more information on Casio cash registers please visit shops Ducote UK