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Recover countersign zip code

this is the safe logic toplet from secure m systems we're going to show you in this video is how we recover from a lost code so the code that i had in previously was 236790 and i'll show you what that sounds like when it recognizes that as an incorrect code i thought it was two three six seven nine zero but it goes bbb which means that's the wrong code so i must have forgotten my code how do i resolve this issue i can contact the safe manufacturer or the locksmith who installed the safe lock and then they can provide me with a manager reset code and what this does is it allows me to delete the unknown code and add a known code so i can recover so i contact the safe manufacturer and i say hey i've lost my code or i've forgotten my code they'll say great let's enter the manager code and when we enter the manager code we're going to hold down the last digit of the manager code to do a deletion of the unknown code so here's what we do we enter the manager code whatever the code that the safe manufacturer gives you to do this i'm going to do is one two one two one two that obviously won't be the code that you get from your manufacturer enter the code one two one two one two and hold down the last digit of the code until you get that second set of beeps it goes beep and then b beat now press the number three and the number three erases whatever the user code was so now what i can do is i can use that manager code in order to create a new user code so i'm going to do the similar process but this time instead of holding the number three i'm going to press the number one and then it'll ask me then i'll be able to enter whatever code i want it to be so one two one two one two hold beep beep press the number one beep now enter the code you want it to be so let's say two three six seven nine zero repeat two three six seven nine zero now i can enter the code two three six seven nine zero and it's now saved that code as my own code so let's try that two three six seven nine zero and it opens for me so that's how you recover from a lost or unknown code you need to have the manager code in order to do this the user code can't do this so you need to be able to contact the safe manufacturer to get the manager code and then you can complete this process they'll walk you through it so that's how you recover from an unknown or lost code