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my recovery email and phone are no longer in use I forgot my password so how do I recover my gmail account leo note and boom here for ask Leo calm the short answer is you may not be able to this is actually the subject of an article I wrote some time ago the one step way to lose your account forever and that one step way of course is to not have updated recovery information on the account basically the account providers like Gmail and others are faced with a really tough problem they need you to be able to prove you are the right person to have access to that account the way they do that is by having the recovery information available that you can then provide them at account recovery time that proves you are the person who set up the account you have the same information or you have the same access to the same devices like your phone or an email account that you had when you set up the account if you let those lapse if you let the email account that you happen to use as an alternate email account go by the wayside if you no longer have the mobile phone number or other phone number that you used as the recovery phone number for that account and you've then lost your password it's very possible that Gmail or any other service will not be able to prove you are who you say you are and therefore may not allow you back into your account the big lesson the big takeaway here is regardless of what you use for recovery information on an account please please make sure make absolutely certain that that information is always kept up to date if you change your phone number if you lose your mobile phone number if you switch to a different mobile phone number make sure that the accounts that reference that number have been updated if you lose access to an email account that is your recovery account for some of your services run around to those services and make sure you update the with a new account that you have access to you run the risk of losing the ability to access your account and the ability to recover your account at the same time forever sorry I don't have better news for you but that's kind of the situation here I will point you at that article of mine the one step way to lose your account forever simply because it goes into this in a little bit more detail and has some ideas for keeping things up to date so that you never ever end up in this situation again I'm Leo note and boom this is ask Leo calm thanks for watching [Music] [Music]