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collecting feedback from users in your unity game will cover three ways but really two ways to do it including opening up an email client allowing them to send you an email or sending a Google Form which we can either link them to the Google form or we could do it completely using API calls as always this video is a tutorial which has a corresponding text tutorial along with all source code in the description of this video but first let's start with a little bit of motivation I wanted to direct you to an awesome book called the tipping point by Malcolm Gladwell this is a book about products specifically about what makes a product popular what makes it hot and ultimately what makes it successful and Malcolm Gladwell identifies that there is a that there's a key factor called the influencer in making a lot of these products hit trends and this influencer which he calls a maven is someone who knows a lot about an industry and becomes a sort of taste maker within their family within their friend group for all things related to this genre of product so in our case it's video games but you could probably think of a few mavens in your family so for example maybe you have a sibling who loves indie music they know about bands and songs that you've never even heard of or perhaps in your case maybe you're the maven for your family that's certainly the case for me I'm like the the go-to video game person right I've got aunts and uncles who were always contacting me saying hey you know what's the hot new game that I should get from my nephew you know cuz we don't know what to get him right so basically the idea is that there are mavens out there and no matter who they are the idea is that they can impact a product and it's them it's it's those users who you want to hear from the most so how would you do that well in Malcolm's case he had a little bit of a funny story basically he was reaching for a box of soap when he realized that there was a 1-800 number on his soap it said do you have questions or concerns about your soap well then give us a call and he thought wow that's a little stupid why in the hell would I want to call a soap company have any questions about soap but then later he was doing his research and he realized you know what that might not be a stupid idea after all in fact the person who goes out of their way to give you feedback probably is someone who really cares about your product maybe even a maven so that's the idea folks how can we collect feedback from our most are most passionate users it might not always look like a 1-800 number I wanted to show you another example actually which is from Google so here I am on the Google search page and I've searched once upon a time in Hollywood right this is a movie that just came out and what I noticed here is that on the search page results if I search for the term feedback it actually comes up here here and here and in one more time that that eludes me I don't know where it is on the page but basically there's four places on this page where you can give feedback to the team that's a lot of feedback do you think a lot of people click those links probably not probably nobody clicks those things right or less than one percent of users but the idea is that the person who does click that link probably knows a thing or two about what they're talking about or they're having such a terrible experience they're an outliers you might want to consider so that's the idea how can we create these sort of mechanics these sort of maven traps is what Malcom Gladwell calls them how could we create them in our game well um the first example I wanted to show you was actually from the video game no stranger which is a game I made where if you see in this example here you can go to the settings menu click the debug icon and then it will open up an email in your game which you can then send to the developer saying what's wrong I also have a little trick here where I include the stack trace from the game and I think that's a great tip especially if you have users from other countries because when a user sends me a complaint in another language the best I could do is use a Google Translate so it often really does help to have the logs as well so how would you open up an email client in your game well I've jumped in a unity now because I have a little bit of a demo to show you in this scene I have a placeholder input field I also have a button and a little script called the feedback collector which references both of them using a serialized field and then you could see it also has a drop-down menu here where you can select one of three enum values I predefined for the options we'll be covering today including opening the email client opening a Google Form link and sending some google form data so we're gonna go with opening an email client first and why don't we jump into that script actually so we'll zoom in there and we're gonna start with just a few using definitions here and then I created the serialized fields I added my enum and this is the first constant we'll need to define which is where do you want the email to be sent to so this could be your email this could be your company's email whatever the case type it in there we will use these later don't worry about them just for now and then why don't we start with the start method here which includes the two asset checks make sure they're not no for our serialize fields there and then we're gonna do a button subscription which will be a switch based on the enum option they selected from the drop-down in our case we're gonna start with open email client which will jump us to this method who don't need that all right so let's jump into that there fantastic so opening the email client is actually pretty simple we're really just creating a link which we can then open using the devices application dot load link however we're gonna need a predefined and open link method because the default one won't work just yet and in order to start what we're gonna do is create an email variable just using the the constant we defined include a subject include a body and then we're just constructing a string out of all those so we paste them all together and then you'll see that I actually did create this method called open link and again I keep pushing that key my bad but you'll notice I don't immediately do application open URL okay so why am i doing that well because iOS devices can't have spaces in the links now why is that why did iOS decide that they wanted to make our lives a little bit harder I don't know I really don't know but this is just one of the hoops you got to jump through in game development right every device is a little bit different so for iOS you do want to replace all of those spaces with a percent twenty if it's a Google search URL then it actually expects the percent 20 to be replaced with a plus symbol I won't be doing any Google searches today but you know if it's the case that you are using that for one of your games we use that a ton in NSA intern I wanted to provide it here for a little bit of Education in case you're interested so once we've created a link with no spaces we can then use application you open URL so let's save that and jump into the unity here just to show you what that looks like all right so I'm gonna just say hello push submit and you can see I'm on desktop obviously so we've got a to field setup we've got the address as specified oh sorry this is the default user just whatever their machine is I've got the title feedback and then I've also got a body set up here including the text that they sent so that's how you set up the email client well what about our other options so I talked about the Google Form and what I like about the Google form is it kind of is a nice format that can immediately lead to it can excuse me it can immediately lead to you recording it in a Google sheet which is really convenient so if I just push new here I'm gonna create a Google Form for us what's gonna be great about this is once I fill it out it can pre-populate the results or the responses in real time so it's a lot more convenient than having to go through an email is what I'm trying to say so let's type in here let's type in feedback let's make that the question and we're gonna switch this to be a paragraph alright fantastic and then we're done actually so I'm just gonna push send I'm going to actually click for a link let's copy that and let's open up our address here so this is a wonderful page that we could actually send the user to to type in their response we're gonna want this link but everything before the view form in this link we don't want to include view form we want what I would call the base URL which is everything before including that slash so let's jump back in a unity and that's all we'll need for method two if we go in here I'm gonna close everything up we're going to be using our second method called open G form link for that we need the base URL so I'll paste that in here save save opening up the link will be this method right here which just includes the form the base URL and then the text view form which if you remember was actually the URL we were just at so here we go we just need to open the link again I am going to be replacing the spaces just in case any spaces come up because we do want to be very compassionate and caring and accepting of our iOS device users everybody makes bad mistakes let's go to our enter text here we're gonna say hello Oh actually my bad it doesn't matter what we type here because we're just opening a URL so regardless of what they type we're just gonna bring them into this page and it's gonna allow them to type in their form response so that's great but it's kind of inconvenient right I mean you don't want to kick somebody out of your app to go to this web form when you could do it 100% behind the scenes so that's our third and final method we'll be covering today but in order to do that we actually need to take one extra step and basically a Google form is just a series of questions in this case we only have one question but if there's several we need to specify to Google what our answer is with respect to what question we're answering so in order to do that we need the entity ID of each or sorry the entry ID of each one of these questions were asking the user let me show you how to grab that you're gonna right-click and select view page source okay this is a lot of text on the screen don't be scared just ctrl find the text entry now you're going to find results a number of results equal to the number of questions you have since I only have one question this is the only entry that came up right 1 out of 1 however if there are several you can identify which question the entry ID corresponds to based on the label which directly precedes it so you could see that this label is named feedback exclamation point that's because this is feedback exclamation point so we want this entry ID so you want to copy all of that copy and then that's it we're done we could jump back in a visual studio now so we're gonna go over here let's open that up and that is the entry ID so this is just telling Google which of the questions were trying to answer and there's one last method to implement as well which is our ko routine so the reason why we use co-routines as I said in the last tutorial is because web requests can be slow so we need to wait so let's jump into the G form data open that up here and what we want to do is a oh excuse me not this one this one and what we're going to be doing is actually serializing whatever the data is we want to send into the form so in this case we're sending in a string so serialization is not necessary because it's already a string and that's what we're going to need to be sending a string however I've made this a generic method so that if you want to type in a class a struct whatever you want to send in your Google form you can do that and that's really convenient if you want to print debug logs or save file information or maybe the player class data whatever it is you could paste it in here and it will be transcribed into a serialized format using the JSON utility however I've noticed that JSON utility kind of sucks for Strings I pasted it in a string and it just gave me an open close curly brace so in that case if it is a string what I'm going to do is just send data container dot to string and that's going to be the path for us today we're then going to create a www form including the entry ID and the data necessary if you have multiple entries let's say your form has several questions it's gonna look a little more like that so you're gonna do one for each entry then what I'm gonna do is create a form response using the base URL and this time we add to it form response instead of view form and then we create a www request including our URL the form data and that's it we doesn't need to send it so simple as that let's jump back into unity here and I'm just gonna stop it and start it again let's give that one more try so our code loads in over here instead of open G form link we're gonna click send G form data and well let's say hello send and that's it folks it twice but basically all we need to do then is open up our form here so we'll just open that form up and you should see if i zoom out our responses are already populating here so I did click the button twice and what Google Forms does is it collates multiple responses of the same string so because two people answered hello basically it just it shows up as one line you'll see a separate line for each unique entry and that is also why it says two responses because I click the button twice well folks that concludes our tutorial three methods that you could use or maybe really just too in how to send data or collecting feedback from your users I think it's a great tool and one that I've used in a lot of my games in order to get sort of a gist of what's going on and what's the feedback they want to tell me it's a lot better than getting a one-star review on your Google App Review or something like that and it's someone just complaining right it's better if they tell you directly and what's really convenient about this is you can send additional information including debug logs player save data maybe if they have a play fab account or something like that you could include it all really useful information for debugging thank you for watching please consider commenting liking subscribing we're gonna have more in videos including this and if there's one that you'd love you know there's a tutorial you're just dying to know how to do please send me an interest form or send me a comment what it is and I'd be happy to complete that for you oh and I almost forgot a text version of this guide with all the source code is as always available in the description of this video alright folks thanks so much