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Send signature service negotiation

hey what's going on party people this your man griff here with a video as the title says talking about negotiating with your title companies your direct clients um [Music] want to talk about my concept of it okay and again as y'all know more than likely my way of looking at it is going to be completely opposite of what any kind of training you've taken or anything um but at the same time my concept is sort of based on a lot of that training okay from what i've heard from other instructors say in interviews that i've seen them give it drove my the way i price stuff when it comes to these direct clients and i went and took a look last night about how many direct signings that i've actually done and again we all know my my definition of direct is different from others but a lot of the direct signings i've done i think it's been probably close to 20 might be almost 25 and i think it's only been one company that was here you know that actually hired me and they hired me starting off with doing e-notary stuff so and they cuz they couldn't find an e-notary and some of these notaries people are you noticing they're not set up to do it so i'm actually set up on dot verify to do it even though a lot of people don't like doc verify but i use doc verify and to get it done because a lot of the other platforms are just now and primarily at that time wasn't set up to do mortgages where i had to charge people you know that a fee and then they take my part of my money that i was getting paid so the other platforms just didn't support me being able to just take a document 10 pages get paid 125 dollars to do a 10 page sellers package that's all it was a 10 page sellers package 125 it only had about two or three things that i needed to notarize but if i had put it in one of those other systems they was gonna charge me 25 i would have to charge 25 dollars per stamp and then they was going to take a portion of that so with doc verify i get to keep all my money even though i have to pay monthly for their platform or you could pay annually and save yourself a few dollars i'm at the time i didn't have the money out and i just haven't switched over to paying it for the annual i have to um save save probably maybe 100 bucks or something like that on the year so what i'm gonna talk about today is negotiating with these title and escrow companies however before we get into that we have to take a step back and understand why they're willing or unwilling to pay us certain level of fees okay if you understand this i think it'll help reduce your stress level when dealing with these companies if you don't understand this or you have a hard time understanding this then it's going to stress you out or if you just don't want to accept it and i know there's going to be people across the gamut be like i don't accept that because things have been great for me dot dot dot but i guarantee the reason why things have been great for you is because of what i'm getting ready to talk to you about right now okay so i'm going to be sharing my screen here and what you need to understand is simply this this word right here business model anybody who's running a llc uh which more like we probably most people are when it comes to the notary stuff you have and anybody taking business courses or got a business degree understand business model what is your company's business model and this is very key to whether you're going to get paid 85 or 150 dollars because depending on that company's business model and i'm emphasizing that business model determines what they pay you why because we as the notary we fall in one of three categories and it says here the term business model refers to a company's plan for making a profit it identifies the products and services the business plans to sell it identifies the target market and it anticipates expenses so either we are part of the profit we're part of the target market or we're part of the expenses and in this regard if i'm not mistaken and please correct me if i'm wrong in the comment section we are part of an expense for the title escrow settlement signing services we are an expense at the same time we're sorted as a service with them that they plan on selling but we're really independent and when people understand notaries notary is supposed to be independent of these companies of the loan company of the real estate agent and of the actual title and escrow company we're supposed to be independent of them we're not supposed to have any kind of dealings with them because if you go on research they're in the mortgage industry and the whole purpose and why notaries exist it is to ensure that we are partial we are impartial that we are focused on getting the person's identity verified and watching them sign those documents and we don't have a skin in the game for us whether this 800 000 house gets refinanced or not or whether a real estate agent gets a commission or any kind of titling and settling fees we don't have anything to do with that so that means as a notary we're supposed to be completely independent to where whether that deal goes through or not it doesn't bother us because we're getting paid for our service of notarizing documents that's what this is supposed to all be about people have turned it into other things people have gotten notaries to quote unquote be a part of their business and say we you know we just business we offer notaries and then the question is can that notary sit there as an independent person and say well if the person doesn't want to sign the notary all of a sudden who works for xyz title company well you should go ahead on the signing i mean he's just going to sign the paperwork i it don't matter to me whether they signed it or not because that's not my concern my concern is are you jon jones jenna jones and um are you signing the documents properly that's it are you kevin mcmillan are you stacy mcmiller yes are you earl estes are you john estes yes sign the documents that's it and then you conduct yourself in a professional matter whether they buy whether they buy that property or not is not your concern okay that is the truth of the matter okay and a lot of people probably will try to argue me down about that but when you really look at the whole point of a notary why notaries exist and especially in the mortgage industry it will tell you we're supposed to be impartial of the process okay so business model you need to understand that a company's business model is key to how they decide they're going to pay the notary if a business decides that they are going to be a high-end concierge type of um titling company if they're going to be a high-end titling company that only deals with homes that are worth five hundred thousand dollars or more then that means they're only going to be dealing with certain level of clients which means they're going to be saying they're going to be pushing their product of what they offer at a premium price because they want the best which means they should have the revenue to pay us because they want the best notaries then if you have title and escrow companies that say well i'm just trying to get any kind of business what do they tend to do they tend to just grab whoever is out there and if that company who they're dealing with says well all we're going to pay you is 300 for titling fees well that doesn't give them much to pay us as a notary and speaking on that how are we getting paid as a notary if what i was taught the notary fee is supposed to be separate from the titling fee now if i'm wrong again i know somebody who might be in the tylenol or was you know you're probably looking at this now and and if you and if i'm wrong correct me but what i was taught and i used to see in these in the um altar statements on the line is a separate feed you had the titling fee what the title company got paid settlement fee and all of that and then there's fifa notary and a lot of times that fee for notary was xyz dollars so because the notary is independent the notary is completely independent and as a side note people can actually get their own notary say well i have this notary i'm going to use them and i've had that happen where people have called me and said hey can you notarize this loan for me and they're like okay well boom and they specifically ask for me and then i get the job and there's a separate fee for notary but how they paying you if the if the company is saying we're going to pay the notary out of what we get paid meaning we charge 700 and we want to make 600 for each titling service well that means the notice as much as they're going to get is 100 at the max and then if things go wrong just said any other then that means they got to pay us more for the back and forth reprint print fees all of that which means that money that six hundred dollar profit or that six hundred dollar fee that they want to have gets the window down because now they got to pay us more but if there's a separate fee for the notary uh dot dot dot and then the per in which who really pays the notary if i'm not if i'm not mistaken is supposed to be the person who we're notarizing the documents for not the title company but the signer because we're notarizing their signature this is about them so john jones karen jones are asking they need these documents notarized and they're paying the fee for the notary to get these documents notarized that's who we're with that's who's paying us no different than you know when you go to to do a general notary the person who signature and notarizing is the person who's paying you for that okay that's a part of their closing cost so how their business model is determines how we get paid so when you're negotiating these fees and you're dealing with a company who has a business model that may not be aimed at high-end people or they want to come in lower than the standard let's just say the standard settlement fee you know timing fee services is 500 if somebody comes and say well you know what i'ma undercut that and they say 300 and they say we're going to pay the notary out of that fee you might just get 50 or 60 bucks because if i'm paying you i can't i'm not even going to try to explain it because i think you'll understand i think y'all understand where i'm going with this so also down here talks about understanding business models it says a business model is a high level plan for profitability for profit for profitably operating a business in a specific market a primary component of the business model is the value proposition this is described for the goods and services that a company offers and why they are desirable to customers or clients ideally stated in the way that they differentiates the product or services from their competitors so if xyz titling company is marketing themselves as an affordable economic titling service they might not be able to pay you to 150. if abc titan company markets themselves as a high-end you know we take care of all your needs we take the worry out of dot dot dot with titling and escrow and settlement services and we charge 1500 for our service and they want to pay you out of that they may have some wiggle room to pay you 125 150 175 and again if y'all if i'm way off on all of this concept then please tell me okay because most businesses operate to make a profit we as notaries and running our business operate to make a profit so that's why a lot of people say well i go direct because going direct supposed to afford me more money because i don't have to do all of the i don't have to get paid 60 or 85 i can get paid to 125 to 150 so forth and so on and that is true provided the company you're going to offers that but as i said i think there's still a little bit more competition amongst the notaries when it comes to going direct i think i said it in one of my videos over the last couple of days if i didn't i'ma say it again i recently had somebody talk to me about going direct um right after i did the video about how i you know what i think about the wreck and i said okay well let me entertain this person asked me how much i charged i told him 150. they said and they said well how much do you charge for a single um pack you know for a single page and i was like with a single page what do you mean a single page you know i said or a refi package or what they said no for sellers and buyers i said okay for sellers and buyers i said i'll just do out there 125 just to see what it was at 154 refi 125 for sellers or buyers and primarily because in this area that's what i've seen that's what i've been paid consistently for sellers or buyers package 125. they said great sounds good contacted me back about an hour later oh i'm sorry somebody came in and said they'll do it for 85. the whole backstory is the titling company that is starting up there's a new titling company i believe the way they told me they're looking to pay no more than a hundred dollars for any notary services so if you come in a hundred and one dollars they're not going to want to deal with you if they come in you come in at 99 then you're in my thing as i said in my video about direct versus signing companies if i'm going to go direct and get 85 i can get that from a signing company and again it doesn't mean that there's going to be less back and forth up and down running around with the direct client than it is with the signing company so i said okay to entertain them they i said well i told him i said well i understood that somebody would come in below a hundred to get the business i figured somebody would do that and i've been in my mind i'm saying it's probably a brand new notary who has taken various trainings and is like okay yeah i'ma do this but you know i got to get in there get direct and then thinking that maybe down the road they will raise the price and there's nothing wrong with that concept however if that company's business model is that they're only going to pay this and the reason why they're only paying this fee is because all they want or they're going to only charge a certain amount you're never going to be able to get them to go over what their threshold is unless they have a whole bunch of business coming in and then they change their business model to accommodate a certain level of clientele now i said i'll do it for 100 just to see where this is going to go at she said okay great i got to send them some information i'm going to do that after this video and we'll see where it goes but what happened i said one fee somebody came in and undercut that fee and as a smart business you're like i have this service i need you know i need this done this notary fee just notary no notarization okay you know what i if somebody's willing to offer me for 80 80 85 i'll take it now some businesses are willing to take a chance that this person offering for 85 is going to do good with this the thought in the back of their mind they might mess things up they might mess things up because they sort of undercutting they saying 85 and they might not be that good at it so they just trying to get the business and then if they get pressured enough by people making mistakes then they're like okay i'm gonna have to pay more and get a better notary now when i say get a better notice that's where the business model comes in and this is why some of us aren't getting picked up with certain title and escrow companies and even signing services if their business model is to offer a certain level of business to these people and let me show you this here um before i go as i'm going into this you have the loan company the direct client for the notary this direct client which is title companies escrows all of that signature if they're trying to offer a certain level of business to the loan company because that's who their client is the loan company is not our client our client is the direct client in the signing service that's who we deal with every yeah we contact the loan company there's a problem but the people who we really deal with is the direct client signing service but they deal with the loan company and if they're saying we're going to provide you with this exclusive high level client i mean this on high level titling service then guess what the notaries that i have got to be on point which means they may set themselves a criteria of saying a hundred thousand dollars in eno assurance two years of notary experience 500 signings under your belt and an error rate of less than three percent so if that's their criteria and you're just getting into this thing you might not get picked up from whether it's a signing service or a direct client but then if you have a direct client or a signing service that says hey i'm just trying to make money as a titling company and i'm going after anybody and i'm gonna cut my fees down so that i can get in the door which is the same thing they tell us as we as notaries when we try to talk to a signing company hey i mean uh direct client hey tell them you'll do two or three for free give them something you know you know bait them in you know and offer them something you know you gotta you gotta feed them something so that they'll be like okay yeah i'll use you because you're coming in under the radar and you're undercutting people so the direct clients are undercutting other title companies to get business and then the notaries are undercutting other notaries to get business that's what's going on now with that you might be able to get in there with them however if you make a mistake they might be real quick to get rid of you so as a notary you come in and they might not be as patient with you they might not be willing to work with you and they may not have the infrastructure to assist you when you are at a signing table and there's a problem so you're working with a company that has only two people and they're only charging 350 for signing services i mean titling service and they're going to pay you out of that 350 they're making you're not going to be getting that much but if you come and say if they said well 350 plus 150 for the notary fee which is great for us and then the other aspect is this stop sharing the other aspect is this sometimes people look at the amount of effort that you put in to make your money versus the amount of effort they put in to make their money if you only have to do an hour with the client and you're making half of what they're making and you only spent an hour and they spent three hours four hours two days getting all the titling stuff together and they're only getting 350 maybe 400 and then you go in there in 30 minutes and get 150 because you're able to breeze through the loan package some people personally don't they got issues with that i'm just being real with you they got issues with that and i know that because when i did grubhub and i would go to the restaurants the restaurant workers was getting mad because we would get tips for delivering the food and they'd say well y'all getting some tips and we ain't getting any tips okay but you're not taking the food to the customer i am well well you know we we put the food together and we put it in the bag okay yeah i know all of that but we're the ones driving our car our gas at our own expense to deliver food so and we don't always get tips i mean they can choose not to tip us and people would be arguing with me the restaurant workers because they're like yeah y'all making all them tips y'all making all that money and and you know we over here cooking the food and this and the other we ain't getting none of that i'm like okay that's when i realized that people can be jealous of you over every each and every little thing so the way i negotiate my fees is simply this and this is based off of what i've heard from the um mark wheels even the um bill soroca the notary coach um and i read articles on it all of that kind of stuff they basically say being a direct client having a direct client most notaries are getting paid between 110 to 175. when i'm asked how much do i charge for my fee i say i charge the industry standard of 150 now and you know now from there we can work with with it but i also sometimes will say i charge this industry standard of 150 because the ideal because the typical range is 125 i say 110 to 175 so i charge 125 i mean 150. now that gives them an idea that i do know what notary is supposed to make and what notaries typically make the standard for notorious service for my service as a notary is one hundred and fifty dollars not oh your what's the fee that we need to pay you that we're including in our titling fee of 700 how much of that 700 are we gonna pay you what i was taught two and a half years ago when i started doing this and i do not think it has changed is that it's supposed to be separate fees titling fee because that's a separate company griffin notary service separate company this is my fee that's where i was taught it's supposed to be done i'm seeing that that's not necessarily the case for whatever reason i don't know so i even read a a article from mark wheels and one of the things he said in your pricing make it consistent make instead of this fluctuating you know basically all a cart type of thing just have a flat base fee because sometimes you're going to get documents that might be 200 pages you might have three or four clients in it that's signing and you might have a signing that might be two hours 450 dollars but then on the other side you may get an order that only has one client and only has 85 pages and you still get that 150. and i'm like and he's right same thing i've learned from bill soroka so my fee is for notary services irregardless of my experience and i think it should be the same for you i typically say 150 and then i go from there if their their response is like oh okay then i say well what is the maximum amount that y'all typically play what is your what is your range your fee that you typically um are able to pay for for notary services and then that's up to them now they got to decide okay do i want to tell this person who just said 150 do i want to tell you know we're only going to pay you 60. you see what i'm saying you know and it's like okay if the industry standard is 150 and that's why i go with industry standard instead of like making it seem like it's me coming up with my own because the fee can be whatever i say the industry standard is 150. the typical range is 110 to 175. now from there it's up to them whether or not they want to float with me on the price and i and i try to work with them case in point there's just one company that has called me i've done 18 closings for them and one time they contacted me they contacted me via text asked me what my fee was now if you ask me what my fee is i'mma tell you 150. so i said 150. remind you i've done signage for them already didn't hear anything back i was like hmm that's interesting why they didn't contact me back and they were saying that they needed this none it was like yeah this is critical we got to have this done and i said okay 150. didn't hear anything back from them when they contacted me again for another signing same type i said 125. bam i get it so now i found out their price point is 125. and then when i look back in my queue of where i've done um signings for them the majority of my assignments for them have been 125. so i said okay that's the fee that they're comfortable doing another company that typically will signing and that that's a direct client coming to me and i can't even remember where they're located they're not located in my area but yeah they found me somehow and they call me all the time i won't say all all the time but they call me a lot for signings well there's a signing company out there that paid 75 and i would say a hundred never heard anything from them then one time i said they they put an order out a refi like all the other ones and i said 90 i get it so now i know their price point is 90. that's where they go that's the max they'll go with they'll go with 90. i also found out another signing company and i'm not going to say the company's names because i don't want them thinking i'm trying to put them on blast to say anything bad about because i understand if that's their business model that's a business model one company they pay only seventy percent of what their fee is so whatever they charge they give us seventy percent of it so if their fee is seventy is a hundred dollars then that means all they're going to offer us is 70 bucks that's their business model just like some companies their business model is to pay every two weeks some companies will pay you right at the beginning of the month no matter how much you've done for them other companies they've net 30 they need 15 one company in order to pay to get paid you got to submit a a paper it's not even really an invoice and it doesn't even have a fee on it it's just you signing this paper saying i did this signing on this date and it did close successfully here's my name here's my number dot dot and my email and they know it closed successfully because they got record of that but if you don't send them that one piece of paper they will not pay you it's that simple and i forgot one time i forgot to send it and it was like two three months and i'm like okay i'm looking at my queue i'm like well i haven't gotten a check from them and i contacted them and they said oh you didn't send us this one document and they know that i didn't send it and they don't contact you about sending it so they will sit there and keep your money if you never ever send them that document so i had to send them the document and they instantly paid me sent me a check in the mail i'm like okay that's how they run things i gotta work with them on that so you have to understand business model when you understand a company's business model then you'll be able to say okay this is what they're doing and unfortunately many of us will never truly understand that company's business model but you can pick up on it as you sit there and continue to do business with them that's just how some of them are that's just the way they work so trying to force them demand them to do these things when it's not in their business model will make it difficult and will stress you out so my simple thing for negotiating the industry standard is 150 the typical range is 110 to 12.75 and then i work with them from there now one of the things that i do offer to people and i do do all the time is if i see that this is a critical situation and a company comes and say look all we can pay you is 115. and i know the whole point end up and i know that it's critical because and they'll tell me to say yeah we had a notary that got in a car accident and she can't make it and the customer is pressed for time and they got to get this thing done we got the documents ready we just need this done and we're asking you can you please do this for us and we you know they and all they can pay me is 115. that's that's all whether they telling the truth or not i'm like you know what no problem because at the end of the day the notary is there to service that client who needs that signature notarized that's what it's about so i say okay no problem let's get it done by doing that now you're getting any good grace with them yes it's lower than my 150 yes it's lower than the 125 that i really want i wouldn't be my i wouldn't mind getting but guess what at the end of the day am i going to be looked at as a as a notary who can be there for them or reliable and get it done or am i going to be a notary who's like no you got to pay me if you ain't paying me you ain't paying me you know how everybody do that with the hand you ain't paying me grabbing all this stuff out the air that ain't there then you you probably never hear from them again so the bottom line is this understand business model understand that those companies operate in a particular way and when you understand that you'll know okay this is all i'm going to get out of them that's just that's it so if your business model is a notary i want 150. they're business model as a business we only pay 85. you probably just need to leave them alone is that simple don't try to force them to pay you something that they can't afford to pay you or they don't want to pay you because what happened is if you end up doing that and there's like okay we'll pay you and then you make a mistake and you you jack stuff up they're going to be very they're going to be really regretting that it's not worth trying to it's it's just not good to try to make these companies pay you what you feel you ought to be paid because you think your time is so special if they're not in a position to do that if that's not their modus operandi just go on somewhere else just tell them okay well no we can't do that that's all you got to do but getting mad at them for that saying watch these companies they trying to lowball us maybe but maybe that's because of the position that they put themselves in that that's all they can afford to pay you is that simple so that's why i say money is money do what you can to get the money in work with these companies understand that some of these companies if you haven't hit a certain level they're not going to pull you into their fold that's why i keep saying do those loan applications do those debt settlements do that stuff and get some experience under your belt so you can beef up your online profiling resume and i don't care what anybody say they keep talking nobody reads that stuff they do read it they do that's you telling the story about who you are and how good you are and how you can solve their problem but if they can't re because if they're not going to call you say hey tell me how you solve my are you going to solve my problem they ain't got time to call 500 notaries to figure out how they're going to solve the problem let me do a search notary's in the 23662 area code how many comes up boom boom boom boom boom boom boom boom and all they see is nothing in the profile nothing in the profile nothing pro oh oh you got a profile your profile says you work from 5 p.m to midnight every monday through on sunday through saturday okay seven days a week you'll travel up to 75 miles you scan back oh you even got a mobile office in your car that you can print on the go and scan on the go okay you got oh and you got a hundred thousand dollars in eno insurance okay we can use you beef up your profile that's a whole other topic in and of itself have a decent profile and then let people know get get a chance look at my profile go on snapdocs and look me up i think you can probably find it here or go to my website griffinnotary.com scroll all the way to the bottom you'll see a link to my snapdos profile click on that look at my snapdocs profile and you see i even have a list of the companies that i've done closings for um i haven't updated it in a while but it's a good number of people so that people would know i'm for real about this it's that simple so that's all i want to share with you all today thanks everybody for listening to me but understand business model understand there's a reason why these companies can only pay you but so much there's a reason why some of them ain't even wonder don't even want to talk to you because you haven't gotten a certain level of experience and there's a reason why some of them are willing to drop a bag on your table of money because they got it coming in if they got it coming in then you'll get it coming in all right peace