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hello and welcome to another edition of timeshare consumer news I'm Nicholas Kurtz the timeshare industry in America rakes in billions of dollars every year often by using deceptive sales tactics that trap consumers in a never-ending cycle of maintenance fees and upgrades but there is good news out there hundreds of timeshare owners are standing up for their rights and fighting back and you can join them in this episode we'll delve into a three-part series that will show you how to report timeshare fraud and dispute your contract now the process can take a very long time and it's not easy but if you stick to these steps chances are you can get out from under your contract and stop making all those payments the first step is to write down your story in your own words write down everything that led to the current situation you find yourself in be sure to include how you wound up in a timeshare sales presentation in the first place write down in detail about the sales process including how many people you talked to what they told you how long it took and what eventually persuaded you to sign a contract explain why you think you should be able to cancel the contract where you lied to or promises broken where you lured in by gifts that were never given this story writing step is very important the info you provide will be the basis of complaints and reports you'll be filing with law enforcement and regulatory agencies later if you need help click on our contact link above and request a free memory jogger list that will help you write your story step 2 make a video if you've fallen victim to a timeshare scam you're not alone we hear from dozens of people just like you who were taken advantage of and are just looking for a way out the best thing you can do is share your story with others so they don't fall into the same trap that you did and don't be shy once you get talking about your experience the more encouraged you'll be to do something about it set up your home video camera or your webcam and just tell the world your story if you're uncomfortable with this just try reading the story you wrote in step 1 when your video is done upload it to YouTube as a response to any of the videos on our YouTube channel time share nightmare step 3 wasting money if your payments to your timeshare company are withdrawn from your bank account automatically you'll want to stop that as soon as possible request that they mail you the bill instead to do that send a stop pre-approved check letter also called a stop PA see by fax and priority mail to the timeshare company be sure to include your contract number and your membership number once this is done you'll be receiving a bill in the mail for your timeshare instead of having the money automatically taken from your account step 4 dispute your debt in order to minimize any damage to your credit you'll need to write a letter to each of the three credit reporting agencies and dispute your timeshare debt you'll need to include copies of two local utility bills with your letter as identifier z' the credit reporting agencies won't accept your letter is genuine without them explained in the letter that you're disputing your debt with a timeshare company based on fraud committed against you during the sales process also send a copy of this letter to your timeshare company via fax or Priority Mail step 5 cease and desist now the last thing you want to deal with is harassing phone calls once you start this process in motion so the best way to avoid that is to send a cease-and-desist letter to your timeshare company tell your timeshare company they are not to call you in order to collect the debt make sure you include all the phone numbers they are not to call tell them how they may contact you instead whether by email fax certified mail or written communication through your attorney these first five steps you've seen in this video are vital to helping you dispute and eventually break your contract with the timeshare company in our next two videos we'll be showing you how to complete the process remember the process can take several weeks or even months to complete but it's a process several different timeshare owners just like you has successfully used to get out of their agreement thanks for watching timeshare consumer news I'm the blue skirt I'll see you next time you