Signature Residential Roofing Contract Template Made Easy

E signature residential roofing contract template

hey guys Logan Graff with crest exteriors in this video we're going to talk about some tips that you can use when you're sitting down with a customer at the kitchen table and you're getting ready to present and sign our contingency agreement or perhaps a general contractor build contract that's where the transaction is going to take place and make it official when you're sitting down with a customer at their kitchen table you're going to have their attention so it's important that you're relaxed that you're in control and that you feel confident about what you're speaking out loud one thing to keep in mind when you're meeting with a customer is it's okay to reverse them and ask a question you know they're gonna look to you for information and our goal when we're meeting with a customer is to capture as much data as we can so that we can provide solutions to their problems so I want you to get comfortable with asking questions to a homeowner a lot of the times when you sit down at that point within the sales process you're going over the insurance paperwork you're talking about dollars and cents you're talking about what's recoverable depreciation what's not recoverable you're talking about any out-of-pocket expenses that may be the customer's responsibility so when you're communicating those numbers to them you need to speak very clearly very direct look them in their eye and move forward with those particular statements statements end with a period and then you go to a next statement or another statement if you're asking a question stop after you ask the question and let them answer a lot of people have a problem asking a question and then they answer it for the customer and then the customer just agrees for example do you like the current color of your shingle mr. customer because we recommend certain teeth don't say it like that do you like the current color of your shingle and then wait for them to answer they may say yes we'd like to go back with exactly that well you've identified their desire and we can provide that desire and then provide an upgrade or recommendation but if you're going to ask them a question let them answer as salespeople sometimes we in talking and listening to ourselves talk and we don't even realize it but that can turn the customer off too if you're asking them a question and you're not giving them a chance to answer it that can make them feel a little bit uncomfortable so remember when you're asking questions pause and let them answer it you want to capture information from them so you know which direction to go next when you're asking them for their opinion on something make sure you understand what a response should be in other words if you're asking them their opinion on what we think or what they think they should do with this you need to make sure that you have a response ready to go for to overcome that for example if you're asking them if they'd like for us to do the fence stain and our pressure Washington stain the fence again and you need to know what type of material we're going to use what colors we recommend what the time frame of that process is how long it's going to take and within what part of the process we're going to do the fence stain for example that's usually one of the last traits that we do we work our way from the top down and then work the exterior of the home so be prepared with your questions if you need help with any questions or or how to respond to the the statements or questions that a customer gives to you let's get together on an individual basis and go over those particular questions one last thing communication is key when you're done with your appointment with the customer and we're get we've gotten the signed contract and everything is good to go let's prepare them for the future let's let them know that we're not robots and what I mean by that is let them know that hey there may be an issue that you have during the construction process this is not a quick fix we're not fixing a mailbox here we're doing a large project to their home let them know upfront hey there may be some issues that arise and I'll be the first point of contact for you to reach out to if that takes place in most cases I would be here as the project manager at your home while the project is going on however we don't anticipate any problems but if something comes up just know that we're prepared handle them and I tell the customer that for a reason because I'm leaving after we signed this contract I'm leaving and husband and wife are gonna talk and they're either gonna say hey I like that guy or girl or I didn't really have a comfortable feeling with that guy or girl when I'm leaving the appointment I want them to think you know what I feel strong about my decision I feel confident that this company it's gonna do what they say they're going to do so communication looking at them in the eye build some rapport with them it doesn't have to be all about the roof the gutters the contract that work find out what they're in to get get a common ground with them about something whether it's sports their children their hobbies what they do for fun where they like to travel where they were born where they grew up at anything like that to get some comfort with them and get them to know you and trust you people aren't gonna buy just because you show up and have this on your hat they're gonna buy you because of you keep that in mind keep smiling when you're talking to them build a friend not just a customer that's my recommendation everybody in the whole world should work for crest