Underwrite Signed Electronically Request with airSlate SignNow

Underwrite signed electronically request

well hi everybody i'm doug van wyk with life express and i'm christina kirsch and we just want to take a couple minutes today to talk through the underwriting process new applications case management just give you a brief idea of how the process works so we're going to give you an example of a north american life electronic app this is a company that we work with quite a bit and i'm going to have christina just talk through the process the application exams medical records things like that i think it'd be helpful if you know on your end what the process looks like for one of our customers so we'll just jump right into it um christina can you just kind of start off here's the initial screen that the customer gets kind of walk us through the process with an electronic life insurance application yep so first we gather all of the important information from the customer and we input that on our end into the application and then the customer will get an email to electronically sign their application so their email will look something like what you see on the screen there with a button to click it's really straightforward to electronically sign that application they get a chance to review everything there's um security measures uh just to identify them to make sure everything is kept safe and once that's completed their application is submitted okay yeah and then pretty user-friendly light it's pretty simple for most folks to get through this yep and then once that's done the next step step is your um medical part two which is either done with an electronic um questionnaire or a phone interview so um if it's an electronic version they will get an email that they can log into a portal and answer some medical questions so they would get another email that looks similar to this that says continue your application and then they can just go in and fill out all their medical info and submit that online if it's a phone interview they'll get a phone call or they can call in and it'll be about 45 minutes of answering just your basic health history your doctor information and that type of thing okay does the does the customer have a choice christina whether they want to do a phone interview or a an online questionnaire or does it depend on the company it depends on the company about half of our companies are using this new online version but if a customer is not comfortable with the online version we can request it to be a phone interview okay super super and then here's a screenshot of kind of what that part two looks like if they want to review their their answers to their health questionnaire um so what is next in the process once they've done the phone interview or the online questionnaire they've electronically signed then what's kind of the next step in the process the next step will be determined whether they need a exam so that would mean a nurse coming out to their house and doing is an exam at their house the underwriter kind of looks through the initial information to decide if you're young and healthy you may not need to have an exam probably about 80 percent do have to have that nurse exam um they do your medical history you know height weight blood and urine samples it's pretty quick and simple um once that is done that gets sent in um directly to the company and then they review that to see if there's anything additional that's needed for approval okay okay so from day one say the day that you and i talk to the client get the information get the application inputted today to the day we mail them their policy what type of time frame are we usually talking there in the best case scenario we're looking at four weeks if either there's no exam needed or the exam would get done right away and there's nothing additional needed um typically it's more like eight to ten weeks we're seeing a lot of people needing that exam and then also needing some medical records once medical records are involved we do have a longer processing time because we are waiting for those clinics and hospitals to gather the records and send them out so when medical records are involved it's usually closer to 10 weeks before we can get that policy in your hands okay sure and it seems like lately the last few months some of our medical records gathering has been taking a little extra time i don't know if that's due to covet or just uh i'm guessing part of that in general but um do we ever have the customer help with those types of things if we're struggling getting medical records can we have the customer get them yeah we can have a lot of times it helps just to have the customer call their clinic and ask them to please send them out other times we've had customers go to the clinic and get a copy of their records on their own or have them faxed directly to us kind of cuts out the middleman if we can do it but we do like to have the companies do it them do it through their processing just for a seamless um process but there are times where we do step in and we do keep a close eye on those if they're taking longer than expected we certainly will get on the phone and see what we can do from our end to get those records to come through as quickly as we can sure sure i know that you and i and all of us on the life express team we touch the customer at least once a week with an email or a phone call to let them know where we're at in the process what we're waiting for if we're waiting for medical records or an exam things like that so well thank you christina i want to let everybody know christina is our senior case manager she probably handles 500 cases per year she does a great job and she's awesome with details so we're in good hands having christina be our main case manager if you have any questions let us know subscribe to our youtube channel if you would please so you don't miss any updates and thanks again christina for your time today you're welcome