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[Music] onedrive is microsoft's cloud storage solution that you can use for free or with a subscription to microsoft 365 but if you're having problems with it such as this error like this we can show you two possible solutions that might work for your problem now note that this problem can be by any office applications including word excel powerpoint etc when attempting to download view or update files located in the shared areas such as sharepoint or onedrive and to fix this you can try by first clearing your office credentials in the windows credential manager and then sign in to microsoft word again to see if you can save the document you can start by clicking on the start menu and then search for credential manager on the window select windows credentials and then scroll down to find the generic credentials then the next thing you have to do is to remove all credentials related to office and then launch microsoft word try to sign in open the document and then check if you can save any changes with the document now the second option that you can try is to configure some settings in one drive you can start by locating microsoft onedrive on the right side of the taskbar right click the onedrive cloud icon and then select settings under office tab uncheck the option that says use office applications to sync fast i open then click ok and try to reopen your documents and those are the ways that you can try to resolve the problem if you found this video helpful kindly like and subscribe you may also click and turn on the notification bell so you can be notified from whenever we release new videos