Create Your Water Bill Format for HighTech Effortlessly

Water bill format for HighTech

it's no secret houston has a water problem no not flood waters we're talking about the flood of complaints against the houston water department i was shocked to say the least i cannot pay 8 500 i don't know a lot of people that can unresolved billing errors dragging on pushing homeowners to the breaking point it's been going on for the longest now and i started trying to pay it out okay i tried to call and of course you can't get through or you get on hold for 45 minutes i've never talked to anybody debbie shelton was trying to reach someone about the 4 600 deducted from her bank account in november and another 2100 in december she emailed the customer service address for water bills on the city of houston website twice weeks passed no response there's no system in place for this whatsoever it just goes out into space and i guess they just assume that you know i may just be put aside that somebody's already got the money so they'll deal with it later more than ten thousand houston water customers asked the city for an adjustment to their unusually high water bills last year the city approved less than half ninety-five-year-old ray ditmar's bill showed he used ten thousand gallons in one month shelton's bill shows she used 96 thousand gallons most people think there's no way they're using all that extra water so where's it all going i'm gonna take the top off rick winners with american leak detection can find out but he says before you hire a professional whether you're in houston or if you get water through a municipal utility district turn off all the water in your home then go look at your water meter there's a little red star that's a dial in here this little dial should move when any amount of water is running in your home if it's turning even when your water is off it's a sign you've got a leak and toilets are the usual suspects turn off the water to your toilets at these angle stops then check your meter again if the red dial is stopped moving that means one of your toilets is leaking if you don't have anything on the house that should not be moving that's exactly right just like these are not a spinning dial even when you've shut off all the water to your home means there is a leak that may take a professional like winters to find but before you call a plumber call houston public works say hey i don't understand my bill or i don't think my bill is correct former public works director dan krueger says the process should be clear but this is where customers are getting stuck long waits on hold no returned emails and when we stopped by the city's water customer service office on leland we found the doors locked the office closed to the public three years ago in reviewing the city code we discovered you can request that the city test your meter and you can ask to be there when they do it always call your city council rep if you don't feel you're getting a fair shake request an administrative review of the bills you're disputing not happy with that outcome then you have 10 days to request an administrative review hearing as soon as you request this the city cannot cut off your water until the dispute is resolved the next scheduled increase in houston water rates comes in april if you had to click to houston right now you'll find much more information about requesting adjustments of your high water bill and your rights i'm amy davis kprc 2 news