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[Music] hey everyone my name is Richard dick Solomon and I am the managing director and principal consultant of development consulting center really glad you could join me for a couple minutes on this video now if you're like me you've had to put up with some substandard service you know we're an organization on individual doesn't deliver what is supposed to you might depress and prod them to get them to do what they should be doing anymore sometimes as customers we complain or in other cases we just walk away do you know like 2526 unhappy customers will just walk away without signal via possibly defecting to the competition are not giving your organization the chance to fix the problem now maybe your company has some of these same challenges trouble getting the customer facing employees to treat the customers the way they should be treated or clunky systems that treat the people who buy from our customers taking enough of the upsells and cross-sells oh is that in lower than expected maybe you have higher than expected levels of customer completes or retail business is just some companies don't even know what their customers think about it and if you look around your marketplace you may actually find that the competitors are getting the drop some companies are trying to create customer centric culture because they know customer centric cultures is exactly what we should have but it doesn't always work in my 20 years of working with organizations I have found that companies do a few things generally well one they have decent products too they try to hire good people and then frame them up so that they can work and deliver in the business but still that doesn't seem to produce the level of customer service that most organizations are mainly customers and individuals who want so here's the question how is it possible that Disney and the ritz-carlton Apple Zappos Amazon how are they able to deliver this ongoing level of excellent customer service how is it that they're able to treat customers do we review on an ongoing basis and then turn those customers into raving fans it means that it is in fact awesome there is an opportunity we have 95 percent of customers say that companies do not exceed their service expectations 95 percent and two out of every three customers who leave your business to sue because of a synthesis 70 percent of complaining customers will do business with you again if you solve the problem in their favor and that number jumps to 95% if you solve it on the spot 85 percent of people or customers are willing to pay more for better service and 90% of the public considers quality of service when they're trying to decide which companies they should do business you hesitate high quality service providers can charge more money and the lifetime value of a customer is 10 times or more than the actual value of that one transaction what online good service is good business so what we do well over the years are not word good organization put together upon the signature service strategy it's a system to help companies to deliver the level of service that they want to do custom signature suits what is signature service it's VIP service to all customers I've found as I've worked with organizations small ones large ones even on the fortune 100 that there are a number of pieces on components if you put them together they make a difference so here's what I'd like to invite you I'm giving away a free webinar to show you this system this process that many organizations including Amazon and Zappos our service airlines same components that they use to deliver this level of service to their customers but this is not for everyone we have limited to see so this is for people who want change their organization to be able to deliver signature service there's a link in the description all you gotta do is hit that link and go straight over and we'll take you about a minute to register let me tell you what I'm gonna cover in this webbing I'm gonna cover these steps that your organization must take in order to deliver signatures to the Vista all your customers if you want to cash it on the opportunities for upsells and cross-sells you need to be about webinar and if you want your customers to not just be customers what to be really fans the link in description and register we have limited seats about half of the 100 seats that we have available are already gone so hit the link in the description register for the webinar and I'll see you in a few days [Music]