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[Music] think take away civil engagement lives here hey welcome to think Tech Hawaii studios this is security matters Hawaii thanks for joining us for another episode today we've got Corey mess Rasmussen in here from integrated security technologies and we're going to kind of talk about the state of the industry from the commercial industry perspective Corey thanks for coming in I know you're busy yeah and welcome I like to always ask my guests kind of from a security perspective what keeps you up at night what keeps me up at night I guess it would be all the other knowledge that you learn in the industry and now when you go out to places and you see all the vulnerabilities that they have and yeah that it just makes you think you can never go to a place and look at it the same once you once you stay yeah I kind of had that problem as I grew up in the industry as well you know you tend to look and you see sort of lack of protection and makes you wonder you know what for the kids and makes you kind of concern for the people that are there that aren't aren't always aware of security as you are Wow okay so let's talk a little bit about that education industry a few years now how did you get started I've read I did read on your company's website that you sort of transitioned from from protecting your teammates and football to now protecting people and that you sort of enjoyed that transition so tell us tell us how it started for you sure finished playing football in 2016 at University of Hawaii and from there all those yeah go goes one last week from there I kind of took a small break found integrated security technologies started working there as a technician got to learn the industry spend about six months in the field really with the technicians learning the technology how it works what what places you're gonna install certain things and basically just getting a better grasp so that when I did make the jump into becoming an Account Manager have a better idea of how things are gonna work in places hmm and how was it so your bot ladders got to build on like learning to pull wire and mount devices okay yeah it makes you think from when you move into the sales side of it you you know what your Tech's are gonna go through when they do it so you just want to make sure you set it up as best as you can so that you don't put them in that predicament that you don't want to be in yeah what so having having that perspective you know from the installation side what do you think that or what did you find that customers sort of don't get about that or don't understand um I think they don't understand that it all has to run back someplace there has to be a head in somewhere wires got to get certain places and sometimes we got a deviate from the plan compromise with them but we always our best just to make sure they're safe let them get what they want and make sure we we have the confidence in ourselves that we're protecting them like they need to be mmm yeah that's I think they get stuck looking at the end points you know like looking at the cameras or looking at the card readers and they don't really the RET it's like magic to them right yeah the rest of all the real work that goes into getting a system up and running they they sort of miss all that so you were out in the field and did you get did you do access control intrusion that what were you what were you on yeah did a big mix of both action off I came in at a perfect time we we had a lot of work to do our lead text basically took me under their wing and we were installing cameras card readers intrusion detection so I got the whole plethora of everything Wow from the get it was hard to learn at first but once you're doing the diamond deal you kind of get the hang of it okay and so did and then so then when you moved into account management how was your approach to the customers you know coming from having done that work did you finally needed to explain that to them was that was that helpful to have that knowledge in your sort of in your pocket yeah I mean when it came when it comes to them asking me for certain things at him as being a tech in just a short six months I kind of learned that there's a lot of things that people want that can't be done ah it's just physically not possible but the main thing I did learn is that there's always a way that well close to what they want okay there's always a way or workaround different equipment technologies that we can use to to get the job done yeah it's interesting did you find a lot of customers have done like homework on their own like they they they they think they know what to do basically they've been on Google or whatever and you know they are they've heard from someone else like that there's a way to do something and it's wrong so you have to kind of correct that yeah it's a mix of both I mean we have some customers so I just on it they know pretty much exactly what I want one thing I mean then you got other customers who've gone to a show some kind of security shows seen the technology they want it don't know the back end on it don't know the history how it works the the thing it looks cool they want it and that's the customers you kind of got to talk down to okay put this input into perspective and okay then from there they kind of just trust us to lead the rest of the way I see I see and it's um in your you know that I know a lot of times they're the customers way to understand a lot of the work that goes into the fan sometimes that they that they want more than they can sort of afford like they haven't really budgeted properly is that an issue oh yeah it well in my market the commercial side I can kind of work with them on cost okay I can find different options it's more open things aren't really hard spent as much okay my in my market okay so we we find different ways to to accommodate what they want and their budget and that price point yeah do you think they end up surrendering very much like I use that word surrender you know if they want to see the whole perimeter you know and then they they can't really afford to see the whole perimeter so the you you have to pull back sometimes the amount of coverage that they can do based on their budget yeah we'll pull back or or try to phase it out we occasionally want to get in early so that they can budget for the following year I see it's rare you're gonna get a company who wants to cover all this space and they want it tomorrow and do it all at one yeah no no a lot of people can and swing that kind of kind of deal so either will phase it out or we're get in early so that they know coming into it how they have to budget to get the project and when you say phase it out so there's what do you like to start with you know if you're gonna if you're gonna be bringing in when you say phase I'm assuming you mean like maybe some video and then some access control maybe then a lot of people forget to do intercom right on their doors things like that is that is that the type of phasing you mean or is it more like based on the area or we usually go with the most area of concern first okay it's talking to the customer finding out what what what led them to believe that they need to cover this area okay and kind of work backwards from there um we can face it out in different ways we can do chunks at a time like full packages in different places or you can go all your video all your access control intercom and things like that it it when it comes down to mainly its cost I see um I think people don't realize that some of this stuff can get pricey depending on what you want to cover yeah but when it comes to the safety of it it in my eyes it doesn't really matter so they have to get there yeah I have to do it all at some point maybe one year two year three year program yeah good that's amazing so let's let's kick it up a little bit I know you've had quite a bit time to visit a lot of different industries you know you're in the commercial sector now which encompasses what I like to call like critical infrastructure which is also our regulated industries let's um you know kind of maybe compare and contrast a little bit what you've seen out there I know you had we have you utilities that you work for you work for the city and the city services and you work for water services wastewater treatment facilities so let's um kind of walk through some of the regulated industries what's your feeling for the sort of state of security in let's just take for example our utilities first of all o hawai an electric in hawaii we've had Mike on the show I think he's done a great job what have you seen when you sort of tour those facilities I'd say he Co has it has progressed the furthest they did great actually a good model for a lot of these kind of industries to base their systems off of I see he's done a great job in setting up all the different plants and stuff that he has across the island and I see the rest of the critical infrastructure businesses coming along they know what they need they know what they want they just know that it's going to take time the funds take time to build and they they do it incrementally okay they have some they have systems they're dated they there they see the new technology out there and what it can do and how it can help them as a business and when it comes to safety mm-hmm so they're there in the race though they're moving in the right we just can't move as quick cause of funding you think budget is typically their their biggest holdback yeah and they're they're large I realized so have you gotten a chance to get off of Oahu and look at like like Maui electric for example or Kauai electric and can you compare and contrast in you that kind of stuff I haven't been out to those sites I've been to the outer islands looking at bigger just land masses that people want to cover okay not so that that critical infrastructure side okay critical to those customers I see I see yeah so there's some I'm always I'm tend to look around you when I travel around the islands and I see that it's you know you know kind of what's happened here and you feel pretty comfortable especially with what you know what Mike's done for Hawaiian Electric and I've you know some of the other places on the outer islands I see is quite a bit not as robust of the layers that he's managed to build around a lot of this stuff here so I was hopefully those folks will get some of the funding and yeah I think they were I think I think long term it's just gonna take time okay and in time everything will progress and I have I have faith and I have hope that that's gonna happen yeah so let's talk about the city a little bit the city's got has had you know for many years had a lot of different types of deployments there's a lot of video out there I see access control on a lot of the different facilities I know we have you know especially if you get downtown around like like the HPD facilities they tend to have pretty pretty good robust infrastructure from security perspective do you think the city's doing a good job protect you know they have a lot of patrons and you know people that come for services you know from cities at all their buildings if you had a chance to kind of get around all those facilities and and engage like where they're at from a security perspective yeah I think the city is doing a good job they are they're beefing up their security systems upgrading a lot you talk about HPD they're constantly year after you're innovating adding and trying to try to see what's out there another City Board of Water Supply they recently just did an upgrade they're going to a more efficient system okay and yeah I think they're just doing a good job as to getting the work out there and just progressing and are you seeing modern implementations you know we've we've introduced a lot of new encryption schemas and now today where we can encrypt end to end like access control systems which we couldn't do before they are you seeing customers adopt those technologies I'm seeing them have the want to okay not necessarily completely adapt in just yet we're in discussions about it they know about it is whatever it comes down to is again getting the funding okay they they know they have a need for it in the world we live in today anything anything can really happen sure and they know that threat is out there and so they're doing what they can to try to get to that that level hmm good so it sounds like our at least from a you mentioned you know Board of Water Supply and have you ever used looked at our wastewater treatment so exact how I've always we years and years ago some of the federal grant money that we got here initially we began to deploy some security measures on wastewater treatment I think that was a considered a volatile target obviously if you shut down the wastewater facilities in a city from a terrorist attack or something you can really cause that city to have a live show but here we have what a million tourists here any given time if they can't flush their toilets I think we'd have a problem pretty quickly have you gotten to take a look at those facilities are they is that something that falls in your scope yeah it falls in my scope but what I've been seeing there is just a lot of bigger construction projects okay they they have their existing security systems on their perimeters and things like that but I think a lot of the focus as of now isn't on the security portion of it it's just getting their systems and adding and adding and just doing a lot of construction work in those areas and hopefully that'll lead to more the need to more security and it'll make funds available and all the construction work is done there hmm and I know there's they're building a new the city's putting in a joint ascend downtown near Alapai is that something you get some visibility on that project is there is that going to be a new center to aggregate services is it security I know they call it joint traffic management but I didn't know if that's the end goal there do you know yeah I know a little bit about it I think that they're they're looking to move a lot of stuff in there okay um but I just I'm just waiting to see it get completed and then we'll have a better idea of what exactly is going to move there kind of infrastructure they're gonna have so you guys still make they're still in the kind of planning for some of that everybody I know everybody wants to move to a nice new office probably you know so a lot of the city facilities are dated well we're we're talking about commercial security here today with Cory Rasmussen we're gonna take a break pay a few bills and we'll be back with security matters in about a minute hey Aloha Stan energy man here on think tech Hawaii where community matters this is a place to come to think about all things energy we talk about energy for the grid energy for vehicles energy and transportation energy and maritime energy and aviation we have all kinds of things on our show but we always focus on hydrogen here in Hawaii because it's my favorite thing that's what I like to do but we talk about things that make a difference here in Hawaii things that should be a big changer for Hawaii and we hope that you'll join us every Friday and then understand the energy man and take a look with us at new technologies and new thoughts on how we can get clean and green in Hawaii Aloha hello my name is Stephanie mock and I'm one of three hosts of think Tech Hawaii's Hawaii food and farmer series our other hosts are Matt Johnson and Hawaii why Curt and we talked to those who are in the fields and behind the scenes of our local food system we talked to farmers chef's restaurant tours and more to learn more about what goes into sustainable agriculture here in Hawaii we are on Thursdays at 4 p.m. and we hope we'll see you next time [Music] [Applause] [Music] hey welcome back to security matters we're going to think tech hi studios with Corey Rasmussen and we're talking about commercial security so we I think we got a pretty comfortable feeling about the critical the state of critical infrastructure security in Hawaii the next one that comes to mind cuz I know do you you know do you work in the healthcare space no I don't work okay so the the other one tha comes to mind for me is campus spaces campus environments you know Hawaii you know right when I where I've the facilities that I visited are very open which to me makes it very difficult to protect and obviously we've had this whole you know a lot of Sun forts and a lot of school shootings and now there's a lot of focus on you know securing these students in schools money's starting to flow from the Fed and there's also state grant money not not in Hawaii specifically but there are congressmen and asking for funding now to get money to protect these students you know we make them go to school it seems like we should we're bound to protect them when we're there you know we have an obligation to do that what have you seen in the campus spaces that you've worked on and you do some you do some k12 and some college as well okay I see them they're improving I think with the recent incidents that's been going on the mood here in Hawaii is kind of shifting from that'll never happen here to or one day who knows and you see that happening not as fast as it should be when it comes to through college University of Hawaii they're doing a decent job at getting their their security system back up to par where it should be okay and being an alumni of University of Hawaii I'm glad and it's fun to work with them okay it's fun um other other schools here have been increasing their their their security systems they're doing a great job doing it I just think that they need to think about it from the outside looking in more so okay as to you they think they're safe when they're on their campus mm-hmm they they don't realize just how much can happen then when you talk about your access control simply how many schools you go through that they don't shut their door when they're in class now you look at that I mean there's there's different things that go into that whether it be AC and it's hot or something like that but who knows who knows what could happen mm-hmm yeah so there's especially I know the do e is struggle here for years with with funding you know for that and a lot of our ours I guess state or they state schools states all ones County or state so those uh you know hopefully we'll be able to find some some funding for those the private schools a little different situation where they've got a little you know a higher tuition you know so there's more money there I guess per student to to fund some of these types of systems so you have you seen on the private schools is it better technologies that Newars or just more of it or what are you finding there I think that they're they're more open to trying different solutions they'll know it's common to see a mix of different system on a campus you won't really see just one standardized system there I know there are schools here that want to move to that okay they want to bring all their systems on one centralized system so they can monitor it easy get quick response from security I think they're doing a good job because they want to be more proactive than reactive sure they're they're trying not to wait anymore for something to happen it's more of a question of when when an incident where the court will occur and I I can see them just wanting to be ready mmm is it what do you think about the lockdown type scenarios have you seen folks looking as or is there have you seen any by deploying like this a sort of active shooter technology I know there's like shooter detection systems today and then you know you can lock all the doors down so these guys can you know some perpetrator can't just walk door to door and like you said doors are open are you seeing that sort of stuff yet or is it is it more just surveillance and more so surveillance I mean we've had discussions about that okay there's there's companies that can do that they'll lock down pretty much your whole campus if you're on one system okay there's been an interest and hopefully we can watch it progress and move forward to more and more places now Hawaii has this it's interesting here because the most of the campuses are whether you would call horizontal so there's just a whole lot of doors you know versus a bigger maintenance schools tend to be built more vertically right and so there's less less doors to lock the place down with interesting interesting so outside of you know the campus environment when we start to go look at like commercial business facilities you've got property management companies you've got other financial companies what are you seeing kind of technologies are they looking at him Wow are things going in those spaces the smaller the smaller commercial side you see them moving a lot more towards cloud storage oh okay they're moving there they don't have as much doors or as much cameras or video so yeah I'd say for the it's easier for them to store it in the cloud so they don't have this big clunky storage unit at their at their facility the bigger the bigger property management companies and things like that you see them trying to get on one centralized system as well property management companies they have so much land and properties and all the different islands and on Oahu alone some companies own multiple multiple places I see you can see them wanting to have a one centralized system and all their properties for from the perimeter at least and so that they can view incidents and it just makes it more easy for them when something that's happened they can review or if they just want to see something they don't need to log into ten twenty different apps to pull up video in I see they're looking at one system so in is that is the technology that you're deploying in those cases is that do you think it has the features that they need is it worked pretty well you've mentioned some cloud-based type systems as well yeah for the smart like I said the for the smaller places yet cloud-based is easy no there's not there's things that the cameras can do to kind of compress that video so you're you're not using up a ton of storage but when you're talking 4050 cameras yeah they have hard storage okay um and I think that the systems that we're deploying out there is suiting their needs and doing what they're asking they go out and see they they go out and see all these other technologies and yeah the systems we have today we can always add that's the best part you're not stuck with one system you can always add to it okay awesome yeah the there's a lot more flexibility today are you do you primarily find you're dealing with some like just like a project manager or is it a facility security or do you have IT folks at the table when you're talk about these design because most of this stuff's running on the network today so what type of team you know from the customer side do you tend to find yourself working with you find yourself working with everybody yeah it's it's it's a team effort when it comes to that okay facilities has certain needs security knows what they want but the most important guy is the IT because how you're gonna get it there on their network I think they hold the keys to that okay so they're incorporated into a lot of a lot of work that we do and yeah is that G fund that help for does it make it more difficult to try to satisfy the the different needs everyone has or do you have to you find yourself having to address those different requirements or concerns from the different parties I just make sure that I bring our correct network guy because when they start talking exes they knows I have my deal with it okay okay but it's a interesting conversation and you're always able to learn from the different people you meet and how they're trying to strategize okay and you see how they work together and then you want to take that back and you know you think about it when you're in your own situations with your own company okay so you're so you mentioned that you bring in a network right so do you you have a team of folks that work so you're not just on your own I see so you get to bring a team that can talk to the different concerns that the client side may have yes and how's your team built what do you know we don't leverage out of them we have our engineers we have two engineers and we have our two IT guys I work with our IT engineers and it's basically you need to know who you're going to meet with you need to know what their problems are if we're designing a full system and the network guys there I'm not just gonna bring my engineer I'm bringing our network guys so they can talk okay that way everybody remains on the same page and I think it's great that our technicians are they have so much certification and training and things like that that when you talk those kind of things to them when the job is moving forward it's just a smoother process awesome yeah I uh do you do you think that the customers are pretty educated about security do you find you have to actually help them along with with the what needs to be done or the best way to maybe apply they may know what they want to accomplish but they do they know how or does that something that you tend I have to put together for them um it's a case-by-case basis Jesse we have some who have done a ton of research they know their product or they've they've run a system before okay those are the customers to say oh you know what you want I'm gonna get that done for you then you have the other customers who who've just seen YouTube videos or read magazines and seen the other cool technology out there and those those are the customers you kind of got a real back in bring them back down to earth and you just guide them on the right path so there's a gap out there maybe in the marketing literature that they come across versus the reality of maybe what they can afford or what the way that they can apply it to the problem that they have yeah correct and customers are pretty cool about that when you reel them back in and you start chatting with them more and more than the because they gain a trust for you I see and after you do the first couple jobs for them then they put basically put it in your hands and let you run with it and that's when it gets really fun that's kind of customer to hash you want to trust you obviously I mean your other security guys so you know they do need that they need to have that trust is that what do you find a kind of the most difficult thing to absorb you know about the industry you know what do you you know they're to me there's a lot of change happening you mentioned some cloud type stuff what do you what do you see on the horizon what's what's uh you know what's tough to get your mind wrapped around I think the only tough part is trying to keep up with it oh there's so much technology coming out every day and you read about it in magazines you get the emails you see the new articles coming out and it's like okay I just learned this one no and uses constantly being able to stay on top of it Wow how do you how does your organization help you digest that do you these people come to you and show you or do you have to go hunt it down there's all in the cloud or what no I think we do a great job of bringing in our vendor to not only train the sales team but they train the technicians as well okay and it's we do a great job of everybody working together whether it be our two engineers working with the sales team training us or installation manager helping out our text training them especially we bring new onboarding people we're in the process of onboarding new people and I think just having having vendors come down to us basically shows something that shows something about us that we are getting trained properly mm-hmm that manufacture certification Wow well we've got about a minute left you have what what's your tell you got some advice for anybody that might be thinking about getting in this industry yeah I mean it's fun especially if you're young I mean there's a ton of stuff to learn you walk a lot but as long as you have open mind open mind really um there's just so much stuff you can you can do in the industry and yeah from there if you're interested give us a call there's a pitch for the workforce so if you're young and you want to get in some technology technology work give us a holler all right well thanks so much this has been security matters Hawaii thanks for joining us in to think tech studios and look for us on the next episode because security matters [Music]