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Add eSignature Summer Camp Volunteer Pastor Application Template

sokurah koto everyone and welcome to our first webinar series we're focusing this week on volunteer scepter tic we've decided to do this through national volunteer wear because this is a great opportunity for people to get involved in learning how to do their volunteer programs a little bit differently particularly in this crazy world that we're finding ourselves in where we may have to do a lot of our work quite differently for a lot longer than we had originally anticipated so what we're doing with this webinar series is providing you with the opportunity to have a look at a lot of different options and to give you some idea about how you can do your volunteer program differently and how you can effectively manage volunteers and and your program as well but this is probably hosted by volunteer self 1 million volunteering Otago and Fantine central we've just rebranded on Monday and we cover the area of Otago and Southland in the southern part of the South Island of New Zealand so at the moment we're just setting up a new volunteer center and on Meru and we will also be having a new volunteer center and Invercargill as well so we're looking forward to supporting the the wider region in terms of volunteering um today I have invited a well-known person in the volunteer sector and e-5 from bitter impact and he's going to talk to you about Buddha impact and how they can help support volunteer programs so really um feel free to and to introduce yourself and in the comments and in the church personally you're from and if you have any questions just let us know and we'll probably ask those answer those questions alright I'm a D&E thanks Lisa I'm guessing everyone can see my image sorry about that I do look a little like Santa after after all this isolation thank you for the opportunity to to jump on line today say hi to all my Kiwi friends it's great to have the opportunity to share a little bit about technology as it relates to volunteerism I've worked in the tech set sector now part-time for about 12 years and full-time for about the last five with better impact and prior to that I've had a 30-something plus year involvement with volunteer leadership in a whole range of different ways and am a huge believer in in the benefits that technology can bring to our sector and I think that in recent times we've really learned that there have been some there's been some challenges for organisations who have suddenly found themselves home base no didn't have good volunteer management systems already in place so my goal today is to definitely tell you a little bit about better impacts I'm a huge believer in that product but I wanted to begin by talking just a little bit more around what are the things that you should all be looking at if you're kind of in that headspace of starting to look in the market for a volunteer management solutions so I want to just run through eight key factors that I think are worth keeping your mind and then I'll talk to you a little bit about our company and then I'll jump into a bit of a demo and I am happy to answer any questions that people have along the way so let me share my screen and let's hope that technology is our friend today and there we go so all being well you should see the better impact logo with a PowerPoint in a PowerPoint format so let me run through what those eight key elements are but before I do that I I guess I want to just make sure that everyone understands that for modern-day volunteer management solutions are not just something where we jump online and we have an online application form or somewhere that we have there's a bit of a CRM function or somewhere where we do our rostering they are an end-to-end volunteer management solution now that does everything from your applications right through to being able to track people who are no longer necessarily volunteering with your program and and absolutely everything in between I do a lot of volunteer management training and one of the questions that I often ask people is you know what do you determine what do you think about when I ask you what your core role is as the leader of volunteers and invariably what comes up is a list that looks something like this that volunteer managers or volunteer coordinators or leaders they they they identify very quickly with the fact that their job is all about getting people on board and keeping those people happy and having those people actively involved in training them and tracking compliance and doing the rostering and helping to advertise for new opportunities and and all of these kind of core roles that you identify as being the very crux of what it is that we do the thing I like to challenge people about is that personally I no longer believe that that should be the work that we do on a day to day basis it's definitely something that we are all still responsible for but these days technology can actually get rid of a lot of that work and I'm not talking about technology replacing the role of the volunteer leader because I believe that the role of the volunteer leader is much more important than simply having us sit in front of an Excel spreadsheet and and punch numbers and letters into an indoor sheet all day being a good strong leader of volunteers means that you're managing by walking around you're getting alongside your volunteer you're finding new and innovative ways of engaging modern day volunteers rather than simply being administrators of people so that's the good news that these volunteer management solutions now kind of do a little bit of everything for us and the goal is that they save us time so we can be far more productive so for those of you who are embarking on this journey these are the things that I think you should look for when looking for a volunteer management solution um look the first thing is affordability and it's rather the questions we always get asked for the record we bill all of our billing is based on the not-for-profit sector because that's where we do the bulk of our work but you do get what you pay for when it comes to software and that's kind of the warning that I have it's finally that balance between something being hey this is great because it's free versus I just can't afford that and the big issue and we touch on this in a moment the big issue with the whole thing around what does it cost when it comes to software often relates back to things like security and privacy what are those things that the company has got in place that protects all of that and sadly as much as we would like that stuff does come at a cost of the companies that host this information so affordability is definitely a consideration but you do get what you pay for or often do not one of the big questions we get asked is is you know how do I know that my data is going to be safe and secure and do we meet privacy laws of New Zealand and so forth and in fact just in the last week we've had the Prime Minister of Australia come out and and make an announcement about data cyber security issues that are apparently all happening across Australia so these are questions that you quite rightly should be asking of companies that you are exploring if you have an IT department in your organization get them engaged in that process they will often have some checklists and again any software that you are looking at that is worth its salt will have really good privacy in place but they will be able to provide you with all the information that you need that prove that that your data is secure because of course it's often our volunteers that have these concerns and we need to be able to put their minds at ease as well how easy is the software to use this is a pretty simple thing but in in the line of work that I do I look at quite a lot of pieces of software and some of it is just so complex when you look at it you get a headache immediately so have a look if you have the opportunity to do a trial or do a demonstration of the software you're exploring make sure that it is intuitive and that it is it is or it appears to be easy it's a really important element in all of this often they're people that design software are not volunteer managers or in 99.9% they're not volunteer managers and so often they build things with a very technical slant and not so much the end user in mind another thing I like to say to people is be fussy like when you're looking at what you need a piece of software to do a big fussing make a list and and and check that list off against the the options that you're looking at at the end of the day what you want is a piece of software that is going to do as much of what you need it to do as possible so think beyond the application form on on your website or think beyond that rostering component and think about all those other things that would help to make your job easier and and write those down and and check those off against the vendors you might be looking at another one and this is a really big piece of the puzzle for us is is how do volunteers get engaged and we really big believers at better impact that volunteers should not be passive in their volunteer engagement and increasingly more and more volunteers are wanting to be active participants in the work that they undertake so with better impact we have two interfaces of our software the first one is the the interface that an administrator will see the other is the opportunity for volunteers to be able to log in and and participate via their own secure unique portal and that's a place where we're able to leave news and notes for those people where they can find where we have vacancies and sign up for those they can download their rosters they can log their hours before we're done today I'll jump into the volunteer side of our software and give you a quick look but also things like how does the software help to do things like make the logging of ours simple you know in again in better impact we have the ability for people to download or access QR codes that they can simply scan when they arrive and scam and they leave hours are done we never again do you need to add up that mind exercise book at the end of the month and translate those numbers across to an Excel spreadsheet hours are sorted and they're done very easily and they're done in a way that they're very very accurate and time stamped as well can volunteer interact via a mobile app is another question that we might have so do you have the ability for people to be able to interact via their smartphones and again that's a really important part of the way that that people are engaging these days we only need to look at what happened with the tick tock campaigners and the Trump rally on the weekend to understand how reliant people are now on being mobile and and being active on mobile interfaces another key component that I don't think people give enough attention to is how often is the software updated it's great to have this nice new piece of kit but if it's not updated other than every two or three years then there's going to be a lot of brand-new features that you're gonna want that aren't gonna be there and indeed if it is updated regularly do you automatically have access to that to those updates or does it come at an additional cost or do you have to work through actions for the record we update our software approximately every five to six weeks and all of our users just roll straight into the most recent version and finally and quite possibly most importantly what is what is training and after-sales support look like so at better impact our tagline is we're here to help and we we really take that seriously so how does support work particularly in a country like New Zealand is that support local does it happen outside of regular New Zealand hours what are the response times to a support query do you have lots of built-in resources right within the system and other other ways that you can connect as I said we take that really seriously at better impact we have an international network support personnel which means that you have access 24 hours a day first thing in the morning in New Zealand support comes out of our Chicago and Seattle offices and then once we get to mid-morning you're getting support from the Australian office we also have user groups that physically connect across Australia but also we have user groups that meet physically in currently in Auckland and in Wellington and we're looking to potentially build another one of those in Christchurch probably in early 2021 so these are all things that that are really important I believe so I think there eight things that are worth considering as you work through that the process of exploring different options let me tell you just a little about better impact as a company so we've been around for nearly 20 years established in 2000 we were one of the first in the world to take on the cloud-based volunteer management space we considered probably the second largest specialist volunteer management software company in the in the world at the moment with as I already mentioned offices in Adelaide Chicago Seattle London and our head office is actually located just south of Toronto in Canada a point of difference for us is that our team of support personnel all come from very strong volunteer management backgrounds so we don't come from as techies we come with an understanding of the kind of issues that you are dealing with on a day-to-day basis as you engage with your volunteer team as I said I've had 30 plus years in healthcare and disability the other staff in the earlier office have backgrounds in aged care and health and councils and and large festivals as well so yeah we come from from from a background where we understand what it is that you're trying to achieve with your volunteers in terms of the numbers just across Australia and New Zealand alone we're sitting at around two and a half thousand unique installations of our software tens of thousands globally and our smallest clients or members have you know 10 to 20 volunteers where as our largest global clients that we work with have something in the order of quarter of a million volunteers so the software is very customizable regardless of the size of the program that you run just a quick snapshot of a few of our our members so some of those you will recognize from New Zealand so we work with a number of large national organizations across areas as well as many small city based organisations and the other thing I should just mention is that while I'm focusing primarily today on looking at our product called the volunteer impact which obviously deals with volunteers we also have modules that deal with clients so for those organizations that run things like a friendly visiting program or a respite care kind of program we have client impact that helps with that and also member impact and donor impacts and more than happy for people to come back to me after today's presentation if you wanted to explore any more of I'm finally just a little bit about some of the ratings that we have as a company so 2019 the volunteer probe Ahlan team management report found that we were the company that people were most likely to recommend based on customer satisfaction and loyalty and in fact we were really pleased that the results of that particular survey were three times higher than our nearest competitor so really reinforcing how important we see that kind of after sales and support mechanism as being and on Trustpilot we wrote pretty much 10 out of 10 based on quite a number of reviews so that's a little bit about who we are what I'd like to do now just let the swap screens here cool so this is the screen that you would see as an administrator in our software so Lisa I'm just so you know I'm not able to see comments at the moment so if people are posting questions or comments that you would like to feed through please feel free to interrupt me I I'm keen to answer questions that people have anyway yeah so I guess I might even just pause there just briefly just to see if there are any questions about anything that I might have covered so far before I plow in and show you both the administrator and the volunteer interface just put that in the chat as well great thank you yeah no no oh can the client impacts system run alongside volunteer impact system yes client impact in fact must be attached to client impacts a volunteer impacting client impact are both designed to work a one against the other this this screen that I'm showing who actually has member and donor impact in here so in an account with client impact there would be a tab that says clients and then the two of those interface very very closely anyone that's interested in having a bit of a closer look at those modules if you go to better impact dot TV you will see online demonstrations broader online demonstrations of all of our other products as well so let me begin by just giving you a quick look around some of the key features of the of the administrator interface and then I'll jump across and show you what a volunteer can see and then I'll pause at the end for any questions that you might have so this is the page that you see as an administrator something to point out is that there is no limit to the number of administrators that you can have and we don't charge you extra for the number of administrators as some other products do you also have the ability to create limited level administrators so for example you might have a volunteer who assists you with some data entry but you don't want that person sending emails or generating reports or playing with back-end configurations so you're able to limit what that person can do within the system whereas you as the lead volunteer person would have ability to do everything within the system let's begin by talking about the application process because in addition to simply allowing people to apply the other thing you can very easily do within our software is advertise we have two versions of software what we call a standard version and then also an enterprise version so a standard version is essentially a single database account an enterprise version is multiple individual databases that are joined centrally so I like to describe an enterprise as being a bit like an octopus it has a head in it has tentacles and in that example each tentacle is its own database so think of a council where we have the library team and we have the transport team and we have the recreation team and we have whatever other teams and all of those volunteers are in their own pool their managed by their own volunteer manager or their own lead person and that person cannot see the volunteers across and the other tentacles the only person that can see that the volunteers and the other parts of the organization are people that have their home of organizational head access so again you can learn more about that if you go to our website better impact code on NZD and we have some demonstrations on there as well around all of that so the reason I brought that up is that when it comes to advertising we can either advertise directly into a single standard account or in a bigger enterprise system we can advertise everything that's happening in every account in one central location I'm just going to grab a link here and just show you what this page can look like quickly so something to take note of is that this this whole system is very very customizable so 90% of this starts life as a blank page so you're not having to deal with a whole bunch of fields that we have kind of put in previously you're able to build in fields that relate to the kind of work that you and more team do even more importantly on our public pages so this is essentially an advertising page this page can be fully branded to match your corporate branding so you can put your own banner in into these pages and then all these buttons and bars and other bits and pieces that you see can all very quickly and very easily color-coded to match your corporate branding as well and in fact that we have very very many examples where there will be a link on an organization's web page that a volunteer will click through to come to the advertising page that we're looking at here and people will not even know that they've moved from the organization's web page into the database system the goal of this page is essentially to advertise so we can have some static images or some videos embedded in here talking all about the volunteer program and then importantly some opportunities for volunteers to learn more about the kind of work that happens at your organization so now again they can click on these these links they can learn more about what's involved in guest services they can see a happy smiley looking volunteer doing their thing or they can again watch a video and the joy and the beauty of this is that nobody has yet filled in an application another thing I like about this page is that if I just recruited the final member of my guest services team in the admin view I can simply switch this ad off at the push of a button so no longer do I have to go to them to the people that run the website in my organization and ask them and tell them what I need removed as the volunteer leader I have the ability to activate and deactivate current opportunities at the push of a button again you'll see them on the right-hand side that you can also link to things like social meeting and so forth when a when a volunteer finds something that they want to do they will fill in an application and I won't go right through what that looks like but I'll just explain that the process very quickly and that process is that a volunteer will essentially fill in two pages and information the first page will be a bunch of contact information that you've determined you want to learn about them the second page will be anything else that you want to learn about that person at the point that they apply so this is information that you have built in about why they want to volunteer with you or what skills they have or medical conditions or languages they speak or anything at all at that point you will learn about them as part of that application when they applied the volunteer will automatically receive a personalized email from you you can receive an email from the system at alerting you to the fact that there is then a new applicant and then that person will show up here under the applicant number and very quickly I can then come in here I can learn a little bit about who this person is I can see information that they might have completed as they've been applying to be a volunteer at two o'clock in the morning because they couldn't sleep and then again right from here if I want I can email this person or contact them in another way I've mentioned earlier about the interface being quick and intuitive and easy to understand I think I'm able to demonstrate already that once I'm looking at my list of applicants I can start to work with those records right from the same place that I'm looking at them in the first instance another thing that I can do is I can change a person's status once I've made an initial contact with them from being an applicant so now being someone that's in process so our in process lists are those people where we're waiting for them to do a police check or are working with children check or whatever that might be they're completing some training so they're going to sit there in tread water until we make them a fully accepted member of our team beyond that we can tag those people that are part of our extended team but who maybe don't help us all the time and then we can archive people who have left or people that we never accepted in the first place and we can reactivate those records we can dig down and look up those records if we ever need to they're not lost to us which is important sitting around those numbers those status numbers which play a very important role in the system we have a whole bunch of orange and gray boxes and these tell us simple things that are going on within the system so in this case here I can see that there are two volunteers with nine and eleven year anniversary's coming up this week and if I want I could very quickly flick them a text message or an email and congratulate them on those milestones more importantly some of these other alerts tell us other things that are going on in the background so these are either activated by a date ticking over or potentially by a volunteer changing a piece of information in their record that we have said we want to be alerted to I'm just going to focus on these two now one of these is great so there's nothing active but the orange box here tells me that there are five people with an expired qualification I'll talk a little more about qualifications in just a moment but in this case I can see that these five people have expired CPR first aid certifications and again right from here I could email them or contact those people and reach out to them the alert on the home page which is gray will tell me the same kind of information but it's going to tell me that information ahead of time so now I can be proactive and and dealing with those compliance wishes ahead of time a couple of other things on here and you are really getting the the very quick overview today but I mentioned earlier QR codes and volunteers being able to log hours so again at any given time if you're using that time clock function in the system you're able to see which volunteers have arrived what they're doing on the day again when they leave there will disappear from this from this list so that even if you are not office bound and you want to make sure that somebody has arrived in a particular location to undertake a role you're able to keep an eye on that remotely a few other things on this page I'm not going to have the opportunity to go deeply into how searching works but suffice to say if you have built a field into the system you can search for it so it could be that I want to find all the people who live in Dunedin East and it could be a simple little search like that or it could be a multiple search where I want to find all the people who live in Dunedin East who have a size 8 t-shirt and who work in the transport team so I can build those kind of searches up and remember I mentioned at the outset that one of the goals of good software should be to save you time so where we need to do those kind searches on a regular basis on a Monday morning on the first of the month quarterly whatever the case may be I can I can actually do that search but then I can save it and so then at the push of a button literally because it will be saved here on my home page I can literally push one button and that will go off and find the results of my search so rather than every month having to come back and remember how I did that search the previous time I'm able to take a bunch of shortcuts around there and if you look closely you will notice there are a whole range of icons running down the left-hand side of those searches which just tells me that there are different kinds of searches so we can search to generate an email list or to download a report or to create phone label the phone list or mailing labels in the system as well so there's a whole range of functionality that happens within the system just two other things really quickly on this page just take note of this current volunteer news I'm going to come back and talk about that in a little while but the idea here is that we can communicate with our team in a range of ways and one of those is to leave either a piece of static news like we see here or we can have a living kind of daily news update for our volunteers to see when they log in the other couple of things I just want to highlight before we move on one is this list at the bottom of the page so one of the things we're really good at doing in volunteer management circles is is knowing how many volunteers we've gotten how many hours have given us so I'm at have fifty volunteers who have given me a thousand hours and that's a nice metric to have but if those fifty volunteers came four thousand hours and set around socializing and drinking my coffee and doing not much else well they may has as well have stayed at home so what we really want to do is understand what is it that those 50 volunteers are achieving in those thousand hours so one of the other mechanisms that get a hundred percent built based on your needs are what we call feedback fields and feedback fields are very powerful because they help us to quantify what it is that volunteers are achieving for us so the way that these work is that you build them they get attached to the jobs that volunteers do and then at the completion of a shift when a volunteer is logging their hours whatever feedback fields are associated with that job pop-up and volunteers populate those at the time that they're leaving for the day so I noticed you've been driving today how many kilometers did you travel how many passions is - did you transport where those values are numeric like we see here we can then report very powerfully on those so not only do we have hours reports we have a range of feedback reports as well the other way that feedback works is we can ask fallen tears to give us text feedback so it might be a question like if there were any incidents on today shift please give us the details here yep during the volunteer twisted her ankle she told me she wasn't going to report it but I thought you should know about it then you can kind of follow up on that stuff so it's built automatically into the system by you and then volunteers will complete that work with they're having to bother you while I'm in here very quickly just to show you one view of an hour's report you know system lunch hours have been registered you just see here that not only does the system give you some nice graphs it also gives you some graphics and stuff that you can cut and paste and pop very quickly and easily into reports for your bordering a CEO and your line manager to demonstrate what your volunteers have been achieving um there are a range of ways we can communicate with their volunteers so email being one text messaging being another as I mentioned we can create mail and labels and phone lists I'm just going to talk quickly about email because one of the big advantages of email in our system is that it can be personalized so I might want to send an email of 200 people by simply putting a little piece of coding into that email when I create the email it'll go to Dear John dear Betty dear Harry dear Jean as a some lousy email from the volunteer manager who is sending the system will automatically capture a history of emails out of the system and importantly just like those pin searches I can also create email templates that I can access at the push of a button so for example a pin search on my home page might say I want to send an email to all the people whose police check expires next month the system will go I'll find the 27 people with an expiring police check I then choose the police check expiring template that I've pre created now 27 people have a personalized e for email from me with a new police check form attached and I've literally achieved that huge piece of work at the push of two buttons so it's a really good example of just how this system can save you some time very very quickly let me give you the cooks tour of a volunteer record and I'm going to begin with this communications tab because that relates very much to what I've been talking about so in the same way that I can email a whole bunch of people I can also email just Jim from with the news profile but also inside of Jim's profile is a history of all the emails or text messages or may have ever sent to him as well whether he was one of my 27 people or it's a one-on-one email that I've sent just to him I also had the capacity to leave private notes about Jim that Jim will never see that are only visible to administrators and those notes get chronologically date stamped and ordered right within Jim's profile and again something I'll refer to when we jump into the volunteer page in just a moment is that in addition to leaving group news to all of our volunteers I also have the ability to Gleevec personal communication just a Jim to see at the time that he logs in I'm not going to go through all of these tabs but there are just a couple that I really want to focus on this is where we capture the bulk of area of our information about our volunteers and like I said this is all part of that 90 percent that is a hundred percent systemized Bayou so custom fields is a place that we essentially capture information about our volunteers custom fields serve a few different purposes they information we generally capture about people they are fields of information that we can attach to our application forms and you have the ability to have three different application forms within better impact or if I was to scroll further down the page and I'll just go a little slowly so you get a sense of the kind of information you can see more towards the bottom of the page we have areas for kind of office use only back of house induction checklists and training records and the like so that these can be fields that volunteers interact with they can be fields that are purely for the purpose of administrators you'll see that there are a range of different ways we can capture this information and in fact there are eight different data fields so long and short text boxes date and number boxes checkboxes customized drop-down boxes simple yes/no drop-down boxes and we have document fields here as well where a resume or a scanned copy of a document can be uploaded directly into that volunteers profile so these fields are 100% built and based on your needs and then moving forward you'll learn how to build these in yourself so you can add them as you move forward and then the other one I do want to just touch on is is what we call a qualification which is also a place that we store information in the system however qualifications serve two very specific purposes and again 100% customized by you one of those purposes we already learnt about back on the homepage it's where we can track expiry dates and where we track expiry dates the system will automatically generate those alerts for us to follow up on as we saw already the other probably more important way that we all reasonably capture qualification information is I like to describe them as being a not negotiable so they're a skill there are quality they're an attribute there are licensed there are language the region there's something that a volunteer categorically must have in order to be able to undertake a role for us so let's imagine I'm creating a job called a driver as I create that job it says hey are there any not negotiables that go on here you say yes you must have a current driver's license or you can't drive the bus I attach that to the job the other place that shows up is here inside of the volunteers profile and I can pop in here that Jim has a driver's license once I have done that two things happen as an administrator if I'm looking for people to be a driver the system will essentially shortlist my 50 volunteers back to the five people that have a driver's license and and and lets me know hey these are the people you should be considering from the volunteers point of view if they're looking around in their profile for opportunities to help me we can limit which volunteers see which opportunities based on qualifications so people without a driver's license don't see the driving opportunity so they play a very very important role in the system and again our 100% customized by you really quickly we call a volunteer job an activity and there are a range of those that we can create but essentially there are two base kinds of jobs we can create those that happen on a roster those that don't happen on the roster once we create jobs in our system either we can assign volunteers to those roles volunteers can see where we have vacancies and they can fill those roles for us or it can be a hybrid where I put all my teen regular people honor the roster and then volunteers fill the gaps around my regular team members the point being that regardless of which way you do that once you have people on the roster a few different things can happen for one thing if I'm inside of and working inside of an individual volunteer record like Jim here I can at any point be very quickly see what it is that Jim is coming up for in the next little while I can remove him from a shift if he is not able to help me but most importantly I can view Jim's roster for the upcoming month so this is a private personal roster just for Jim for the month of June in this example and if Jim has an email address this third button will appear and I can flick him his roster in the same way I have a whole range of other roster reports here for generating rosters for different areas or different days of the week or whatever it is that I might want to be able to generate so the system does the hard work of generating these rosters for you and bring that information to the fore there's another page oh I won't show you for the purpose of today purely because of time but once we have built our our rosters and we put some people onto it the final thing we need to be aware of is where the gaps lie and so we have this other page that shows us those shifts very very quickly with some colored icons their shifts where we have enough people and the shifts where we don't and right from that page on the shifts we don't have enough people I can race off and I can find people that might be on the backup list or people that have expressed a desire to help on that shift so we're able to do that very quickly at the push of a cuddler buttons the the final thing I want to talk about before we jump into the volunteer view just for five minutes is just to let you know that we have the ability to create eLearning in our system so elearning is essentially the opportunity for you to build some training directly into the database system to present volunteers with a video or some text that they read or watch and then present them with a series of multiple choice questions and answers that they have to get correct when they get that series of questions correct the system will automatically update one of those qualification fields and if it's a qualification that has an expiry date believe and say hey Andy you've finished hand hygiene training today this is now valid to June 20 21 but we will we will automatically reopen it in 11 months so that you can reset it in that last month so it never falls June we also have this notion now of badges you'll see these in the volunteer view in a moment so that and volunteers have completed certain pieces of training they will see badges showing on their page that will identify that they have accomplished some relevant things for themselves so that's important as well let me let me just jump to one other page very quickly so this is the page that a volunteer will see so Bala every volunteer record will have a unique username and password associated with it and volunteers would go to my impact page to log in now just ignore the donate and the monetary values here we this demonstration account has donor impact attached to it in a straight-up volunteer impact account you can see there the homepage of the volunteers they'll gain take note of the branding and how brand ability is volunteers can see a summary of their hours they can see what badges they have attained he is that personal message that I mentioned earlier so now as I'm logging in to my page and these are also visible using the time clock when I'm logging in from over weekly shift I can now see the message that the volunteer manager has left for me and I get to see any news that is going on around the organization as well some of the other features on this page remember I mentioned that if you want volunteers can fill spaces or gaps for you so volunteers can come in they can look around remember based on qualification qualifications volunteers will only see a list of those opportunities that we want them to see or that they meet they're not negotiables or prerequisites for and in this example here we can see that some of these shifts have already been filled some of these Victoria can sign up for and some she has an overlapping shift on so that then is just not an option in the same way that I was able to look at Jim's profile volunteers can come in and look at their own upcoming schedule you have the choice about whether they can remove themselves from a shift or not and you can even determine that they can do that up until say the last 24 hours before the shift but importantly they can actually download their own roster and take responsibility for that action themselves in addition through their page up in the my profile area volunteers also have the choice to subscribe to an automated weekly email reminder that will give them the next two weeks with the shifts or if they use you know Yahoo Google Outlook type electronic calendars they can subscribe to have their next shifts automatically embedded into those calendars for them I mentioned hours so hours can be logged by volunteers through this page retrospectively or ideally we have volunteers using our time clock either via a terminal or a kiosk when they arrive all on their smartphones when they arrive and leave just to very quickly show you here that if I was logging hours for Victoria and I chose the East gallery attendant I'm asked how many hours I worked but you notice that - feedback films have popped up here I chose a different job it will be different to feedback fields so that's just an example of how we can ask volunteers questions that are relevant to the roles that they performed on that day importantly volunteers themselves can generate some graphs and graphics and records about their contributions both in terms of hours and what they have achieved and they can download a lot of those so for volunteers that might be looking for paid employment or they're doing something as part of the university studies they've got access to this as well and then importantly through their page they can contact either do volunteer manager or we have a function called committees where volunteers can communicate with other volunteers without having to have their private kind of email addresses and then under the my profile button I won't go through all those but there is the ability there for people to be able to keep their details up-to-date essentially on behalf of the organization so that's a really quick run-through of some of the key features as I mentioned earlier if you go to better impact TV you'll see full demonstrations of all the modules that we have that you can look at in a bit more detail but for now I'm gonna stop talking and answer any questions that any of you might have it's back to you Lisa all right we have fun one question and can you auto log ours based on the shifts that volunteers were rostered for or only rich respectively in time clock great question no we do you have an auto log our function so that is something that can be switched on if if you have a bunch of schedules and people come like clockwork for those schedules and you are happy enough to essentially say if they're on the roster they did the hours that could definitely be done personally I I prefer people to use time clock and we make time clock as easy as possible simply because it gives a much more accurate reflection of the hours that people have actually worked because of course from rawson for four hours and I rock up an hour later I just got a tribute at an hour I never did but that is definitely a possibility in the system excellent another question is how many elements can you have as many as you like so I mentioned earlier you can you can have yeah we don't believe extra for admin so you can have full administrators or partial have been a strategist you essentially just prove those as you need to any more questions Elizabeth you you must be reading my mind so the cost varies on a couple of things so New Zealand website is better impact coded and said we so you'll see there is a pricing tab on that page and just so you know we also so everything is in New Zealand dollars we also have a New Zealand bank account so we make it as easy as possible for you to be able to participate over there so to give you a ballpark figure so so our billing is based on two things it's based on the number of accounts that you have so there is an annual fee per account and then there is an annual fee based on the total number of volunteers that you have within the system and that begins in brackets of 50 and then the more at the higher you get it breaks up into brackets 400 and then greater numbers so to give you a rough couple of rough numbers if you had a single account and up to 50 volunteers or a small program you're looking at 300 bucks a year up to a hundred volunteers so between 50 and 100 off the top of my head is 432 so even at that you think if you think about it you're talking about $4 per volunteer per year to have a system that does all those things that I've just highlighted and the more people you have the cheaper it actually gets per volunteer so but again all the pricing is available on the website and if you need me to clarify anything please don't don't hesitate yeah the other thing that you can do on our website is there is a link there for a to be able access free trial so if you wanted to do that it's just a matter of clicking on the trial button you can either download and access access a blank trial or a pre-populated sector-based to trial so the sector-based trials for example if it was a hospice trial it would be pre-populated with fields of information that relate - that kind of work just to give you a sense of our this is a custom fueled versus that as a qualification and you're free to play in there as much as you want to get a feel for it and make sure it's good fit for you um sorry I was just gonna say and through the trial you also get access to our trial guide and I didn't mention when I was in the admin view but when you're actually logged in into a trial or into a full account we have a little green chat button and that gives you access to our chat support team run around the world 24 hours a day five and a half days a weeks it turns out in our part of the world all right last call for any questions all right Wow thank you very much for for joining us today and ear we do really appreciate everything that you've done an enormous amount of information I'm sure you could have gone along for hours seems like a very and very fantastic just so you know volunteer Southers um before we hit off is there any smartphone apps for smart for the software I know the answer is absolutely yes so we have it we have an app called my impact which is available through both the Apple and their Android stores so yet that enables volun it just to clarify the the smartphone app is for the volunteer side of things only not for the administrative side of things but it also interfaces with the whole time clock mechanism as well well we have found the the volunteer apt to be quite handy when we are signing up volunteers it field days so we have used it before and it has been extremely helpful so alright well thank you very much for joining us all here today everyone it's been very good to have you all and so excited about new software new programs for to better support your volunteer program we do have a second volunteer sector tech webinar tomorrow same time it's be collective which I believe may be a competitor on so apologies for promoting that on your webinar here Andy and please do go on to Eventbrite or and sign up for that one even if you are unable to make that webinar we will be recording it and seeing it after all and so we'll be doing that for you today so if you're taking notes that's fine but you'll get the recording as well all things going to plan so thank you very much and appreciate your coming thanks Lisa and happy volunteer week everybody yes absolutely