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hi friends welcome back to the chillmark research channel my name is eliana yacobleeva and i am one of their research analysts since the focus and patient satisfaction is here to stay today we will be focusing on press gaining patient satisfaction surveys and some tools that are going to help you improve your scores before we jump in please make sure to like this video subscribe to our channel and hit the notification bell this way you can stay up to date on all of our latest research [Music] for 30 years press genie has been a national leader in patient experience right now press gaming is working with more than 26 000 of healthcare facilities and over 60 of all american hospitals patient satisfaction continues to gain importance in health care along with public reporting of scores and ties between the satisfaction and medicare reimbursement policies we all want to do well and get the best course possible do you really know what press genius survey is all about well regardless of the answer you will find a lot of juicy information in this video so keep on watching let's first look into the basics every single month one provider is getting 25 surveys mailed to his patients that are randomly selected on average the response rate is around 18 meaning the rest 82 will end up in trash most likely you have a good chunk of your happy patients among those 82 percent they just didn't care to fill up the survey press gaining states that only 30 responses require to draw meaningful conclusions and publish results today we're not talking about the quality of press genius chorus instead we're focusing on the roles of the game i was directly involved in two press game related campaigns myself and both of them were very successful so today i would like to share a few tips with you first of all in my experience most of your patients are not aware that they're going to be getting anything from press gaming so when the survey arrives they just ignore it also patients don't even know the true meaning of patient satisfaction scores for your organization in my opinion you have a wonderful opportunity to improve your scores right here it's of ultimate importance to let your patient know before the episode of care ends that there is a possibility this particular patient will receive the survey in the mail also it's important to mention how important patient experience surveys are for your organization in addition to informing your patient about the survey you should always give an opportunity to share his or her feedback with you if it's negative you will have an opportunity to fix things and if it's positive you will encourage your patient to fill out that survey and send it back now let's talk a little bit about press gaining survey structure by the way i just received one in the mail a few...