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FAQs
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What is a software maintenance agreement?
Software maintenance agreement. ... The details of the services themselves are set out in a service level agreement, which is attached as a schedule. If you are putting together a document that covers both software support and maintenance services, see these documents instead. -
What is a technical support agreement?
Technical Support Agreement. IMPORTANT: THIS TECHNICAL SUPPORT AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU (EITHER AN INDIVIDUAL OR, IF PURCHASED OR OTHERWISE ACQUIRED BY OR FOR AN ENTITY, AN ENTITY) AND CPANEL. -
What is hardware and software maintenance?
Hardware maintenance and support services are preventive and remedial services that physically repair or optimize hardware, including contract maintenance and per-incident repair. ... Software maintenance and support services include long-term and pay-as-you-go (incident-based) support contracts. -
Why is maintenance of a software important?
Why Software Maintenance Is Necessary? Maintaining a system is equally important as Web Application Development. It keeps solutions healthy to deal with changing technical and business environment. ... It introduces technical advancements almost every day that improve solution efficiency to streamline business operations. -
What is the difference between maintenance and support?
What is Software Support? ... While software support is defined as fixing broken software (or \u201cbugs\u201d) with reactive development, software maintenance is defined as proactive development in adding additional features or triaging low priority \u201cbugs\u201d that don't deteriorate the software design and user experience. -
What is support software?
Software support is an ongoing service that ensures the maintenance of a custom software solution. This service includes fixing bugs, resolving queries, developing new features and code updates. -
What is maintenance software engineering?
Software maintenance in software engineering is the modification of a software product after delivery to correct faults, to improve performance or other attributes. A common perception of maintenance is that it merely involves fixing defects. -
What is maintenance and support?
Definition: Application Maintenance and Support includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining and enhancing legacy systems. Application Maintenance and Support also applies to applications running in a production environment.
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Byline software maintenance agreement template
hi there and welcome in the third episode of the course how to become an online entrepreneur my name is Greta Korsak and in this video I will show you what you need and how you can create a beautiful course for your online business [Music] [Applause] [Music] this episode will be a little bit different than the other episode because I will walk with my vlogging camera I bought it last year when I was thinking here I will become a vlogger and then I made three episodes and then I quit let me talk about subject how can you make course in the next video I will show you how you can make a course in WordPress how can you make it chapters how can you create a member area create a payment link it with Clickbank or something like that and in this video I'll talk to you about what kind of products physical products do you need in order to make a course well it depends on what kind of course you want to make let me show you what I use at this moment I use the tram TR 50 it's a laughing 8 microphone it's way too much if you want to start with vlogging or with making a course this one is 400 euros and then in my pocket let me see I use the rode on ro 5 really nice thing you can put it in your pocket very easily and that's where I record my audio with it's the first time I use it in this course I want to sing yourself I think this audio from this canon g7x it's ok little like good quality and that's the first thing I want to talk about in this episode audio is important more important a video you can have really large screen 4k and show people how to do things but if the audio is bad and you can forget about it sometimes I'm on YouTube searching for how-to videos and I hear the audio and instead I'm like let's find another video so audio is important I use as I said this microphone then I use Adobe Audition to make a quality better and also for that our tutorials on YouTube so what do I use for my computer this is what I use for my tutorials this is the zoom h4 with a USB line to my computer and when I record it I can talk into this this on it the standard I got it from a friend let's go to the internet and take a look at a few microphones if you go to Amazon and search for zoom h4n Nashville down it's formal at $89 that's okay one under $90 and what I like about this thing it's also an interface so if you take a look at a different microphone for instance asure SMB 7 I think it's a great microphone but then you need to interface between the microphone and the computer in order to record it so you cannot have a line directly between a microphone and a computer so that's what I like about the zoom h4n it is an interface you could use this microphone bring it to its XLR input and then transfer it to the computer so what are great microphones let's search for a USB microphone I've seen this one a lot and also this one let's take a look that you see it's a USB you don't need interface so that's great and it's 120 pounds so the best thing you can do go to youtube and search for best USB microphone and watch as movies you can hear it immediately and then make a choice so this is what I usually record with and I like it how do you record your computer screen I will show you like turning my camera I will use snaps X Pro I hope shift-command fie narratives come on focus you can make a picture you can make a selection around a certain step but I always use movie I click on it I can have a fixed size of HD 1280x720 I can choose the frame rate 110 1 micro set to be visible and I capture my microphone and I was using the audio interface in my video so I started then press Enter now go to my computer screen so here I am with the zoom h4 sound again and I searched for snaps ro X let me see it's $69 record anything on screen what do I like about it it's really easy to use and what I don't like about it is when you export stuff if you export a video that is one hour it will probably cost two and a half hours time or maybe three hours or four hours in order to export it that's the only thing I don't like with what I can do I can work around I can stop my capture and I say save later and then check this is the recording of this moment I can drag it in a different folder and then I have a folder with all kinds of files I need to export yet so that way I can continue working with exporting takes a long time the best software you can use is Camtasia by TechSmith and if you say by now it comes with a price let me see I want to buy this one it's from Mac and for PC and it's three times the money you pay for snaps Pro X if you watch this video it shows you how easy it is the great thing about Camtasia is that you can record it and you'll have it immediately no long export times but I'm used to working like this and I can work around the only thing I don't like so but in the future I will make use of this but right now this is working fine for me and if you want to have something for the PC but don't want to pay as much you could use rats and you can record game Twitter's and stuff let me see by it only 33 euros and it works really easily SC single use by now pay with people and there you go so now I think about it it's one touch people I don't need fraps but if you need it you can use it it's for you see and it's for the Mac so I will stop my recording shift month 5 and then I can export it I think this was a few minutes then you'll see how slow it goes so then I take break or I prepare what I want to teach next I want to give a few small tips about making a course or video for youtube where you make a course and your specialized on a certain subject or your passion for it keep in mind that other people are not specialized in it and they are not especially about it as you may be so if you teach other people use words they can understand so if there is a certain area with airplanes you want to teach about and somebody wants to learn something about it and you come with a cone with all kinds of difficult words that will not help so make sure that you teach it in a way that older people could understand it so that's the only thing that I like about my weird accent and about my English which is not as good as American people is that is simple and that people can follow it also people from Yugoslavia Serbia so keep it simple make sure that people can follow you this is not mandatory but it can be a good thing is that you say to people in the beginning of a video what you talk about if you start with a long story of five minutes and after that story say yeah in this tutorial I want to talk about you know I don't know then people are waiting for five minutes in order to hear what you have to say probably the most people will be done already so if you grab your first five to ten seconds or maybe thirty seconds we are going to introduce the video that would help a lot in these days people take two to three seconds to decide if they will stay on the website or leave the website so if they start your video and your start talking and they don't know we're going to talk about then they can click away so come to the point in the first few seconds of your video so people will know okay this is where it's going about I will stay and watch but also can be a great thing is that you make an introduction maybe if a YouTube channel or you are making a course make an introduction video and I'll show you how we can create a beautiful introduction video without spending too much time with spending a little bit of money I will show you I made the video of this course it took me an hour so and for an hour I think the result is quite nice try not to skip too much parts in your course a lot weakest all video about how to connect your people to WooCommerce and the most important part the connection was skipped and he said yeah and then you need to connect them and then we're five minutes further in the video and it look like okay now you've done that and do this in this that doesn't work you need to show people as many steps as possible what I do often I buy a course I buy esteem i buy web hosting in order to show every step I can say you need to buy web hosting and I have it already so I see in five minutes good luck that doesn't work shall show as many steps as you can you know one of the most important tips have fun while doing it have fun this man is one of the most important things I can give you you know my English is so bad sometimes that I'm laughing about myself because I'm I'm stuttering and I don't know how to pronounce some words and then I go to youtube how to pronounce I see the rock etc etc have fun laugh about it and persevere you know persevere that's also the last tip I want to give you I'm having a hard time these three weeks in making the course one day I say to my wife I'm so happy it's going so great and the next day I'm like oh it's so hard it's not going to work and then I persevere you know what I said in the first video think about what you want to accomplish and then just do it just do it man and have fun make it found less about yourself even when it goes wrong and keep on persevering yes okay let's edit this video let me tell you how I put everything into the computer and then organize it so I can work efficiently I just made video records so I need to import this card I can even put it in my computer slob and for now I press command n so it's a new finer step I click over here and I go to pictures for now and I drag it over here I'll turn my camera off so let me tell you how I organize everything here at pictures I have my two videos I just made and I need to rename them the first one I call three point one because it's the first video of episode three and I call this one audio devices then I go to the second one three point two string record software now I open the block external hard drive I go to how to become an online entrepreneur that will create a new folder and it's called zero three how to make a course then I make the first folder inside this folder it's called one video I grab those two and I drag them over here like that then I make a second folder to audio and I need to put the audio slot in my computer microphone I use the 20 or 50 here it is I drag it here to audio like copy this area go to audio let's enter and command P how to make a course ro5 and I know it's from my audio device my 20 or 50 next thing I will import my other slots my video files I open the new tab can you see pc IM its organized by date so i should go to the date of today 11 3 oh there they are night dragon into video I go to bridge Adobe bridge at the Adobe CC package I go to pictures sorry I go to computer block also become an online entrepreneur how to make the course video and when they are all copied I bet rename them so I get more title and a different sequence number so there they are I make sure it's the right order it starts with 70 and ends with 82 I select the first one I scroll down hold shift select the latest one shift command R and I say how to make a course space and then start with one I say change that's it a closed bridge I go to vlog awesome come online entrepreneur chapter three video and I open Adobe Audition then drag those screen captures in it and my audio like this those I don't need remove I click on the double click and I go to my preset you can learn in YouTube WP King apply and what you'll see I think the audio becomes better eyebrows where do I want to store this and go to vlog come on spinner how to create a course audio remove the audio part ok ok so the second one will be easier double click WP King apply shift month II remove the audio part enter next one it's a longer one WP King apply here talk not that loud here I talk louder and what you will see when it's exported it will be all evenly compressed like that shift mount e ok now I go to plural eyes clear eyes 3 you can just google for it it comes with a price plural eyes for some red giant and you can buy it or use a free trial for two weeks I think so you can use it for free I use version 3 and I go to video and I drag those prints capture it captures over here all the film captures below and all the other screen captures regular below and I will take off the ro5 below tells other we audition note all I can remove all the PKS ELLs and it needs to be prepared all the media there it goes now I click on one button if this one synchronize and watch this this is magic I really love this all lined up except for this one probably because I had an audio turn on so that's fine I export it to the timeline you can select Final Cut Pro Final Cut Pro X or Premiere Pro I choose this one I click on export where do I want to export it blog how to become online entrepreneur how to create a course how to make course new folder called for plural eyes for the three these images open okay discard now I open from a pro I open a new project browse how to make a course 5 project project cells you see I like to keep it very organized choose I place it in a shade three-point how to make a course okay what I do now I click on file import I go to how to make a course PluralEyes import this I call this one again 3 how to make course I want to put all the audio in one folder I call it - audio I want to put all the video in one folder I call this one video like this I open it that's the audio of my camera and the other of my screen because I made other even better so what i will do i press on the still key i select everything and i say right mouse click unlink i will remove all those cells and from these audio files green ones which i will use i will remove only one and i say right mouse click delete tracks delete all the video tracks in are empty and I rather have audio of my zoom h4 then I Roland are all five but maybe to keep it consistent let me show you the difference this is zoom h4 h5 and this is Roland are of five so or I keep it all the same or I change it sometimes I change it for a computer screen I use a zoom h4n and for the rest is irrelevant or of five so I press see my computer and plus to zoom in with my mouse I scroll to the right and I click over here it's not automatically if it doesn't click over here it snaps over there and here again and there again I press V becomes the arrow I select it and remove it and also here then I drag this to the top also here and also here same goes for all the videos thank this so our one track of video one track of audio I save this c'mon s now let's take a look just above key like this hi there this episode will be a little bit different than the other Excel and it help works great audio great video which video I don't know and I start listening and cutting if I want to cut I click on shift command K and I will cut I can press L when L again and then I will scroll to a video faster I will begin here I say with this idea with the arrows come on shift okay and I select this and I say alt backspace so we'll remove hold on unnecessary space up here yes I will become no thanks enemies talk I will come from here and this pink stuff I will remove with my camera I bought it off here yes I will become of lover yep from there and then I select this area which can be removed and I click on alt backspace and it will be removed like this let me talk about something how can you make it force and there are two ways you remove this and next thing I will show you how you can make come on okay and again alt backspace senate's how I edit I'm zoomed in too much I forgot that this is one ATP and the screen is 720p so what can I do I can zoom out a bit so I go to 69 over 67 yet 67 I copy this motion come on see check it over here come and see and if I do that as your mouth a bit and I do it also over here except for that for the screen record software in the video so this one and all these I guess and I go on [Music] you [Music] [Music] my project is finished I click on command m1 export and search for the format h.264 and preset match source I am betrayed the output name that's okay I click on it and I search for vlog how to become an online entrepreneur how to make the course and then I make a new folder it's called 7 finals and it's called 3 how to make a course I save it and I export it now it is send it to Adobe Media encoder so I click on play and now to export what I want to do in my course I will make use of Vimeo I think it's the best video player for course videos so I go to Chrome Vimeo and let's join them so join click over here on the green button I can join with Facebook or with first name my email adress entrepreneur at WP king.com make password join with email upload my first video let's do this I click on it so here we can upload ourselves by clicking here and keep in mind that your upload quota when you have a free Vimeo account is 500 megabytes so I need to compress my video a little bit more in order to fit it into that 500 megabytes and if you want to upgrade you can see this is free I use creamy applause for myself in my course and it works like charm I don't need this or this 5 euros per month billed annually and it's working great but let's see what we can do with free account I choose files to upload I think my files are around 2 gigabyte per video so in order to upload everything I need a few weeks so the best thing is to upgrade this one is less than 200 megabytes and I open it videos uploaded so I go to manage videos and it's processing for registration purposes I use a different video and when it's uploaded you see it can take a couple of minutes before video gets active they do everything in order to get you to upgrade ok it's finished after I think four minutes and here's the video that's okay now for illustration purpose I will grab this link and I will go to the court we are going to make in the next tutorial a lounge now and I scroll down and here is the video that we are going to explain the course and I put here the video we just uploaded insert save and close view the page and here it is actually I just like it that much let's refresh again but as you see here it says the title from this name you can share it you see the player I give like this I want it to be clean like this only bar over here nothing else in order to get that you need to upgrade I try to do it but then it says to embed to change things over here you need to upgrade and one other thing if I go to privacy because you're making a course that you will sell you don't want anyone to see this video on Vimeo for free so I would say height is from Vimeo calm and then you also need to upgrade so you can upgrade it's 50 euros 60 dollars so to sum it up search for good audio device nice screen capture a nice video camera in order to film yourself you can edit it in Premiere and it cost around 60 years per month and otherwise you put you something easier Windows Movie Maker or maybe iMovie but if you want to work really fast efficient and should choose for Adobe Premiere then export it upload it to Vimeo let me show you how it's done on the new plus I upload through the file and click on this one again tablet complete go to video and it also takes a while before it gets active and there it is if I would grab this code now it paste it over here insert I save it and I close it and I view the page you still see a title level on who and that you can share it how can you fix that go to your video on Vimeo scroll down go to the settings go to end that and here you can select what you want to show what you do not want to show in your embed code you can make a preset of it I have baited you can save it over here I would say portray title byline always hide no like button no watch later button no share button embed button show fullscreen button show play bar button no him your logo and after the video what do you want to show nothing I save it for this video and if i refresh it it looks like this I like it you can expand it you can make it HD so that's how you do that if I go to Vimeo you see everybody that subscribe to me on Vimeo and see this video now so what I want to do I click on this icon over here or I go to the settings and I go to privacy and who can watch this video anyone change it to hide is from Vimeo calm we hit save this video will be removed from all channels and groups and any credits you and it will be removed but here you can still see so that's how it works thank you for watching this video I hope it was helpful please leave a thumbs up if you like this video leave a comment if you have any question or comments and then I will see you in the next video and feel free to subscribe bye [Music] [Music]
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