Collaborate on Car Repair Estimate Template for Corporations with Ease Using airSlate SignNow

Car repair estimate template for corporations

[Music] and they're sitting in the thing and your guys are out there the car comes in you're looking for that one thing you find it it's an issue before you even start looking up labor and calling vendors bring the customer out show them they're going to steer you in the direction they want to go they're going to ask they're going to ask a handful of questions or one or two that's going to tell you and steer you where you're going hey can you all fix that today is this a safety item yes eric i'm gonna tell you that's my favorite clothes you know what what we do or what i did when i was running counter i wish i still did sometimes but uh uh i'd answer the phone i'd have that car grab the keys wouldn't let it hit the counter have that car rolling back there and i'd find that one thing safety and concern one item and i bring him out to him it does mr and mrs jones i just like i found something on your card like to show you what's going on see that tie rod there that's unsafe that needs your immediate attention and i shut up don't say another word because the next word out of their mouth comes oh how much is that i don't know i'm gonna shop around i'll get you the price best price i can i'll go ahead and get ron started on the repairs would you like me to get you a ride home now if you notice what i did there is i separated from the vehicle without writing an estimate at that price because it's not about the money it's about them being safe on the road in a vehicle it's an unsafe condition they know it's there they know that it needs to be really removed you know i mean it needs that thing needs to be fixed so i get the customer on the way home and i tell them while they're on the way out the door i said by the way while the car's in the shop i'm going to go ahead and put the rest of the vehicle over if i have any other concerns i'll give you a call here a little bit right and i call them a little bit i give them the isis additional all at once you know and then i i ask them if they want they need help with their solving their transportation problems [Music] because i think it is it's not about money we're too busy to be concerned if the customer could can really afford it or not you know i mean if you can't just move on to the next most important customers knowing they're either gonna buy it or they're not yeah if you have a good relationship with a customer or something like that you already kind of know their behavior and you know price isn't an issue for some of the newer guys don't don't go luke give everybody an estimate okay but i get what you're saying and you can save precious minutes in time you know if we skip that step of you know especially if it's let's say there is no gotta have or there that one thing's not there now we're just talking about maintenance right and so your technician's gonna spend time a lot of time writing down estimate and or writing down the labor and recommendations and then your advisor spends a lot of time putting together the prices sometimes it makes the most sense to bring the customer out to the car talk to them about what you found and they start to give you the feeling or the idea of the direction they want to go right because we all know that like the 30 of our customers makes up 70 of our sales you know pretty much historically talking and so we want to kind of start to identify and they start to sort themselves out you know and we start to figure out which one so two big two big ones and staffing and then you know andy you got on to training and i think that's important because if say we're talking about like eric's situation and we start talking about the one thing if that's only a vocabulary for the front of the house and the back of the house doesn't understand what the one thing is they're not on the same page it's not going to happen as fast to be able to have a customer come to your front counter before you even finish checking them in you're already handing off the keys they're pulling that car around for this oil service and they're already looking for the one thing before the customer sits down and you go out back that's training right everybody knows the game is it the same if it's a waiter versus a drop off maybe not so but those things that we have to have a way in put away written down and in place that we teach our team hey you see a big w written on the top of the ticket when i dispatch it or indicate that this customer is waiting you know we're looking for the one thing [Music] [Music] you