Countersign Patient Satisfaction Survey Made Easy

Digi sign patient satisfaction survey

hi I'm Charlie Siebert and I'm a senior director here at nephrology practice solutions rnps today I'm going to cover three tips to improve patient satisfaction one of the most important components of quality health care is patient satisfaction satisfied patients are more likely to be engaged in their care and to trust in the recommendations of their care team if your entire office can take a service excellence approach and provide your patients with a great experience they will continue to choose your clinic over your competitors here are 3 ways to improve patient satisfaction throughout your practice number one first impressions matter the front office staff can have a big impact they are the first and the last point of contact for your patients during their visits encourage your staff to have a friendly attitude smile and engage with the patient remembering bits of personal information such as a special event a child's name our appointment time preference will help your patients feel valued second scheduling and wait times can make or break patient satisfaction often a patient's feelings about their healthcare experience or driven by administrative aspects of their visits rather than the clinical aspects make sure the staff is setting scheduling expectations with patients at their first visit and making a note in the patient's file as to their preferences so staff doesn't have to ask every time it is always difficult to manage wait times and sometimes your practice will end up running behind what's important when this happens is to maintain active communication inform patients at check-in if the provider is running behind third make sure physicians are spending quality time with patients we know that physicians are almost always rushed but physicians can't let that show to their patients while it is crucial to document timely make sure to take some time away from the documentation to actively listen to the patient NPS recently produced a video about effectively utilizing a medical assistant consistent consider washing this video if you could use help optimizing physician time finally make sure physicians don't leave the room until they have asked the patient have I answered all of your questions today while there are many elements that feed into patient satisfaction we believe the three elements discussed in this video have a large impact on overall patient satisfaction patient satisfaction is crucial as it altum Utley impacts clinical outcomes patient retention reimbursement medical malpractice claims and more and you must also not forget that you'll never know about your patients experience with your practice unless you ask it is important whether anecdotally are formally through surveys to ask your patients how they are experiencing your practice NPS enjoys working with nephrology practices to create nephrology specific business solutions go to our website nephrology practice solutions.com to learn more thank you