Send Guest Time with airSlate SignNow

Send guest time

boss Victoria what's up air BnB nation this is Danny I'm here in Almaty Kazakhstan and next to Victor Troy famous Kazakh singer this week's Airbnb quick tip is going to be about how to properly do a check out we're gonna discuss one aspect of the check out process and that is messaging surrounding the check out check out instructions my you have to understand my whole strategy is around at all times respecting the guests attention so what that means is only communicating with the guests when you need to win it when it amplifies their experience in one way or another so what that means in relation to the check out message is you never want to say things like don't forget anything don't leave anything behind it's just a waste of the guests attention no one wants to leave things behind they're not going to not leave things behind because you say this so scrape out all those rules the other thing is positively frame the requests so instead of do not leave anything in the fridge how about remove all perishables or take all perishables with you when I was checking out of one listing I had something that's it turn off the water breaker I think it said without any further instructions so if it's something more detailed like that you want to provide additional instructions I came upon a house rule I have to read it to you it was so long and complicated so this is an example of what you don't want to do with your check out instructions turn off water valve is under the bathroom sink and drain any remaining water by leaving the cold water faucet in the on position and flush toilets also leave the cabinet doors under both the bathroom and the kitchen sinks open to avoid really complicated checkout instructions like that the reason is because on checkout day it's already stressful I'm even on one day before and I'm checking out and it today's stressful because you have to do a bunch of extra things so upon your checkout day you want to make it less stressful for they guess not more stressful so remove any of these complicated rules some other unnecessary rules that you should avoid it all cost telling the guests to set the thermostat to a certain degree take the trash out or split up the recycling clean the dishes do the wash at most what you want to do is maybe tell them of all the dirty linens and put them on the ground but don't ask your guests to do the wash on the checkout day there are some rules that you need similar to how am i similar to my Airbnb quick tip about providing guest recommendations in weeks prior you don't want don't be the host where one guest does something and then you add that in a house rule so your house rules are like 20 long a good example of this is moving guest furniture so maybe one in 20 guests move the guest furniture so that's 5% you only want to include a house rule when it's going to be relevant to 50% or more of the guests or if it's extremely important so in some of the house rules you say you know replace furniture back well most guests don't move furniture just deal with it when it happens at one time rather than rather than not respecting 95 percent of guests time by telling them to move furniture back how I handle as I guessed how I handled the checkout is 18 hours before checkout my checkout is at 11:00 so at 5:00 p.m. the day before I say hey guest first name I hope that you've had a five-star stay so far just a gent just a reminder that tomorrow's checkout is at 11:00 p.m. or whatever time it is and this is ideal on some of my listings I then say you know I I list a couple things a couple rules this is one of the instances where you can highlight information it's already in the it's already going to be in the guide book so this is one of the invar instances where you can highlight information twice so the guest doesn't have to refer to the electronic guidebook I bring it out and put it in the checkout message if you have physical keys you should tell the guests where to leave those keys for me specifically I find that I have my cleaners take out the lint from the washer from the dryer and refill the ice cubes but for some reason my cleaners just don't do this so I ask the guests to do this as well well this happens more than 50% of the times so I add that in to improve the guest experience another thing you want to highlight is if you allow the guest to leave their luggage after they leave you on the checkout message you'll want to say where and what periods of time they can leave that let their luggage okay that wraps up this week's Airbnb quick tip thanks for tuning in happy hosting