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when spectrum Cable took over Time Warner there were a lot of concerns not only about service but also about prices now many customers will tell you that their worries have come true at least when it comes to costs consumer investigator Danielle Sereno is here with the latest surprised customers are finding on those bills hi Danielle hi Sarah it started last summer when spectrum announced everyone would need to get digital converters which would add five dollars to their bill well now as the promotional rates many had with Time Warner are expiring customers bills are jumping and there isn't a whole lot you can do or is there spectrum redefining what a cable company can be well some say that cable company is just the same old story especially when they see their bills and get sticker shock I was very really upset I've been paying that price for over a year two years and then it goes up $30 without any warning to us rising cable rates are nothing new you know the story it's to upgrade technology the story spectrum customers say they're getting now is the promotional rates that they had with Time Warner have expired and spectrum has new rates an extra $400 a year for a man to McDaniel it's one month of a car payment that's how I view it and she's not the only one when we started researching this story we got emails from people some who said their bills went up $36 a month one said his jumped from a hundred and sixty dollars to 360 and some customers just have to suck it up 18 see they do service our area but it's not very good signals so you shouldn't pay anything more than anybody else is getting that month consumer attorney Pat Perrotti says there is recourse for some customers he suggests googling best deals for spectrum TV where you can find independent sites which lists deals and demand them nine times out of 10 they'll say I'm gonna send you to a retention Department and that department specifically deals with trying to get people to stay customers by eventually giving them the best deal available he claims if the company knows you have other options you're in the viewer seat if you will if you have multiple cable services they all know that so they know that if you say I'm leaving you mean it spectrum responded to our story with the statement which reads in part their prices are competitive and while all of their customers will receive bills with the spectrum name not all are inspector spectrum packages and they encourage customers to ask about those packages which may be different from their old ones I'm Danielle Sereno Channel 3 News good advice