Sign Kentucky Assignment of Partnership Interest Mobile

Document type sign assignment of partnership interest kentucky mobile

good afternoon everyone and welcome to today's webinar introduction to exactix for members before we get started i'd like to go over a few items so you know how to participate in today's event we've taken a screenshot of an example of the attendee interface and you should see something that looks like this on your own computer desktop in the upper right corner you're listening using your computer speaker system by default and if you would prefer to join over the telephone just select phone call in the audio pane and the dial-in information will be displayed you will have the opportunity to submit text questions to today's presenter by typing your questions into the questions pane of your control panel you may send those written questions in at any time during the presentation we will collect these and address them during the q a session at the end of today's presentation at the end of the presentation you may also raise your hand on the control panel if you'd like to ask an audio question the session organizer will announce your name and let you know that you've been unmuted to ask your question i would now like to introduce our session moderator chris chris mcmurray chris thank you cat i'm chris mcmurray from mgh we are the marketing agency of record for underground safety alliance indiana 8-1-1 and kentucky 8-1-1 we wanted to let you know that you'll receive a survey tomorrow about all of today's webinars and we'd appreciate if you'd complete that and provide your feedback about your experience today we will also share an email in the coming weeks that will give you access to recordings from all presentations today we know we offered some sessions at times where there were other options so if you want to be able to see what you missed today that will be the best way to do that or if you want to watch something a second time to pick up on a piece of information uh as as kat mentioned please submit those questions during the presentation in writing and then we'll get to those at the end so at this time i'd like to introduce joe gast joe gast has worked for the underground safety alliance the parent company of indiana 8-1-1 and kentucky 8-1-1 for over two decades she'll begin her career with usa processing locate tickets and additionally worked in the member services department before starting her current role as a business analyst jill uses her years of damage prevention experience to supply data visualizations to 811 staff which are used to help make operations more efficient she has also worked on various special projects including several system conversions and works closely with underground safety alliance's partner for iq the company behind exactix which you are here to learn more about today so with that i'm going to hand things over and welcome joe gast jill you're on youtube sorry about that uh my name is jill gast i am the business analyst for indiana in 811 and kentucky 811. uh in this session we are going to go over what it will look like exact ticks will look like for you as a member utility indiana 811 and kentucky 811 have adopted the same mission statement which is to lead indiana and kentucky and promoting safety and prevent preventing damage to underground facilities by providing excellent coordination and notification services at a reasonable cost uh in this session you're going to learn um you'll see a firsthand look at the look and the function of the user interface the benefits for you as a member utility when we expect to transition to exact ticks how you can help and your role in that transition and any questions that we can answer i'd also like to note the email address at the bottom that is for specific questions or if you have questions in the future or you don't want to use one of the provided methods it's xactix usa 811.org so what does exact ticks look like here's a quick video that will show you from a member standpoint after logging in we are going to go to the home screen you can see up the top uh your name as it is in the system you can change your password sign out change the look of the look and the size of the ticket text we're going to go to the ticket dashboard these are tickets that are within your service area once we click on a ticket to the left we'll show you your the ticket information on the right is going to show you the map uh the blue is the dig site selected the red represents the cross street it is interactive and i apologize but that does have aerial capabilities and i did not capture that in the video we're going to go back to the ticket dashboard and look at the tickets on the map those are tickets closest to your current location also interactive zoom out zoom in the search tool will allow you to search addresses as well as points of interest within that search field same search field when you hover over a dig site it's going to give you some information about that ticket street name county uh ticket number expiration date are some of the fields that will be be displayed now we are going to go into look at how the service area is set up this is all permission based so this user is a contact of this service area when you click on it you'll be able to see how it is the holidays that uh this member observes the hours where the tickets are sent and then this is also where you would go in order to update your maps once we go back to the ticket dashboard we are going to take another look at um how your tickets another format of of your tickets in the list up at the top right that is uh you can customize that so you can pull in the fields that you want from that ticket uh and it all is also you can export it once we go back to the dashboard uh we are going to eventually log out um here are some of the benefits that i'm going to go over today in the presentation i'll go into more detail about each one of these one that we are excited about is single sign-on um so a user will have one login that will grant them access to all the features that they have permission to those are based upon the business rules from the member so if a user needs to create and update tickets view and update positive response edit their map that will all be done within one login um also if you are you own facilities in other states that are using exact ticks you're saying the same login will be used in each state at each 811 center uh the ticket dashboard uh is uh your tickets within your service area with a couple of different or a couple of uh filters built in you'll notice they're service area tickets so those are the tickets that have been created in the past 60 days that affect your service area the response due those are the tickets that are due within the next 48 hours tickets on a map those are the you know mapped dig sites that are closest to your current location um all responses are tickets that have been created in the last 14 days uh you'll notice here the um different fields and the columns that from from the ticket information if a positive response has been entered the current response will be listed here we do have response due date street work type company name the tip the text within these columns are also you can search them so if you wanted to look for all tickets that were on main street you can do so you can also look for any tickets that have been called on called by a particular company from the screen you will also be able to view the tickets add your positive response view positive response and print the text positive response through the one call system communication between stakeholders helps improve damage prevention in indiana and kentucky positive response through the one call system helps stakeholders communicate with each other there will be several ways that you will be able to enter your positive response all all the current codes and reasons will stay the same in exact text you will be able to update uh yours responses within the system so if you have um entered that you have requested a marking delay uh but have since marked your facilities then you can go in and update the system to reflect that change all changes are documented with the date and time for more information we encourage you to attend the positive response through the one call system session today it's at 3 pm one thing we're very excited about are my i'm most excited about is xactix is mobile it does work on your tablets and phones for members you will be able to view your tickets and enter positive response excavators will be able to view those responses and their tickets um tickets can be created from a tablet and we do expect tickets from a phone at a later date here's a quick video of what it looks like from a member through a member a mobile phone you'll see once logging in we're going to go to the ticket section after clicking on the ticket you'll see the ticket information you'll see the tabs at the bottom after clicking on the map tab you will see the dig site this is also an interactive map you can view aerial you can also enter your positive response from this screen at first we're going to say that the area is clear and save it once we go to the responses tab at the bottom you're going to note that the area is clear listed for kentucky 8-1-1 to change that we're just going to add a response and now we're going to say that the area has been marked once you save that you will notice that it has been updated within the responses tab now we can go in and look at the tickets near me so those are the tickets that's nearest your current location when you click on the dig site it's going to give you information about that ticket just like it does from a computer ticket number expiration date street county and zoom out search measure all of your tools that are available from your computer and now we're going to sign out exactix was built for the cloud is fast and reliable since the launch dates xactix has helped process close to 3 million tickets in other 811 centers there have been no issues in the event of a disaster our operations will have very little down time since it is browser based there is nothing to download and it is ready to use uh we are working hard and do expect to transition to exact ticks uh by march 31st 2021 and we don't anticipate any uh changes to the outgoing ticket format we do expect to ask you to help test the system before our live date of march and 2021 we'll send out emails with information on how you can test so you can help us make sure that we have a successful launch and to recap exact tix is going to provide a more self-service type of membership for you we expect to launch again by march of 2021 and we will ask that you help test before the march launch date and now we're at the question portion uh sorry it was quick and i'll be happy to show any of the demos again but if you have any questions uh feel free to raise your hand or type in the question box again and also remind you that the specific questions or questions at a later date please email exactix usa811.org thank you jill and as you mentioned we're at that point for questions and i have a decent number of uh written questions that came in over the last 20 minutes or so and the first one was um so obviously if you remember how would you be notified will anything about the notification process change from a member no um and we hope to that you will receive tickets from our current system uh one day and the next day you will receive tickets from exactix with um no interruption or input from you got and i think that probably speaks to the next one if we are currently receiving emails with the tickets will we have to log into exact ticks so it's almost you know push versus pull in terms of how you get access to the information correct yeah it should it will be the same okay uh slightly different question here is the utility able to give a note or comments back to the excavator that they can read i i believe that is something that we are working towards um i'm not sure if that will be uh available day one so i would suggest emailing that exact ticks at usa811.org uh this might be tied into the earlier ones as well will there be an api that allows users to access new tickets so kind of that idea of an automated way of pulling them in i i'm i'm not sure on that as well i know that has been discussed but i don't know if that will be um available when we cut and those will be really good questions probably to send it to the email address because you'd be able to track those over time flag them get back to people when new things new information develops between now and launch right um are excavators able to pick a later start date time for scheduling or will all new tickets default to the two full working days um i believe you can select a later date now maybe not through 8-1-1 now you you can select or you will be able to select a later date but you will not be able to select an earlier date if it is normal notice okay uh can a company that currently has only one area break it into separate areas because then each locator gets a different area and they don't need to see everything for the whole company so within exactly like a zoning area within a company yes uh we can currently do that so if that's something that um you are interested in if you want to give a name you know shoot an email to xactixx at usa811.org and we'll get that to uh member services but yeah you can you can select or your service area can be broken up into however many different codes you want next up will exactix say anything about white lined areas or show where white lined areas are so i think taking what maybe someone did physically on the ground compared to the ticket itself uh the actual system at this point does not but there will be the ability or you will have the um option to add attachments so you could take a a picture and add that attachment to to send to the locator or the member utility so they can see next up can we draw in the area we want located and then have it auto populate the address that sounds like it's probably coming more from an excavator standpoint but i wanted to throw that one out too yeah um that not currently um i know that's something else that we've talked about but if that's that might also want to be sent into the exact ticks at usa811.org um and this is helpful i think for you you know for even these questions with specificity because you can as i said track these and it's kind of a good opportunity to hear what what's on what's on people's minds um can we draw in the one there sorry as a municipality you view all tickets within your city that excavators input or just the tickets you input um and i'm not sure if it's being asked from an excavator standpoint or a receipt as a member but kind of maybe what information do people have access to as a municipality uh yes that sounds like to me that's from an excavator standpoint so um you will be able to see uh tickets that other people have um entered from your company if if you are set up that that way i'm re-reading i'm rereading it now and it says as a municipality can you view all tickets within your city that excavators i think excavators have input so for instance if you're a member within a municipality and you're maybe curious how much activity is happening in your jurisdiction yeah yes i mean you will be able to view from from that uh portal that i just showed you'll be able to see all of the tickets that are within your service area for the past 60 days and then you can also search we currently have that ability to look at your tickets through a web portal but you cannot search within the you know the text within those columns so with exact ticks you will be able to so if you wanted to look for tickets that your city has received that your city has called you can even search by that too this this one might actually be good for the next session but i'll read it out anyway uh will there be updated urls for web service and upload positive response process and if so will members be receiving that information and when uh i don't believe so um but if if there are any changes we will get that information out to our membership with plenty of time for you to make those changes that might be another question for exactix at usa811.org and then we this question is we use a ticket management rogram core web how does exact ticks work with ticket management programs of that sort it should work exactly the same i mean with us not changing the ticket format uh it should work exactly the way it is with earth but we will also have the ability to test beforehand so we can we can i'm sure we will with core core web users uh how long will tickets be available to see if you need them for reference at a later date from a number standpoint uh it looks like from a member standpoint 60 days within the web portal but of course we'll have um you know the ability to pull that information for you for as long as that we have to keep records seven years um will this will this be what members will use to create locate tickets online so i guess maybe that's a good question about i know right now simultaneously we have a session happening that's from the excavator standpoint so if you are a member and you need to create a locate ticket for your own excavation purposes uh what will the different pathways be in that platform uh so it will look the exact same you'll just have a different permission than what i had during the demo in the ticket when you clicked on the tickets from the menu there will be a new uh button up in the top right where you can create at that point so from your one login you can do you know anything that you have permission to do okay next up what does it do what does exact text do when an emergency locate is put in is there anything specific about emergencies within this platform remember uh well it'll be it'll work the same from a member standpoint i mean you will receive uh the emergency ticket with um you know it'll be sent to you in a quicker manner um but it'll look the exact same it'll just be classified as an emergency so from a member standpoint nothing really should change uh this might relate to a question earlier about division within a within a company we have multiple municipal utilities so it's a municipality with different utility services can we divide the tickets um while closing i guess going water versus wastewater yes so if if you have just one service area where you basically only receive uh one ticket per trade you know one ticket you will have the ability like you do now with positive response um to respond per the code so for everyone or you can respond by utility type so um somebody with that deals with electric can respond and then it can differ from whatever your code would be for water um can a member attach photos to a ticket after they've marked the area so maybe would that be more of a positive response based question yes that would be a positive response and i would encourage you to uh go to the next session at 3 p.m there should be more information in that session gotcha i think the next question is pretty much the same thing do tickets currently come from uh do tickets currently come from an earth.com email if so what will the name be of the sending notices so we can ensure firewalls allow them and that might be a that's a pretty detailed question for right now so i don't know if that might be worth readdressing no i mean the tickets that a member receives should be coming from an an internal indiana or kentucky 811 address it shouldn't have anything to do with earth so that that shouldn't matter being able to update maps can i upload shape files of lines or is it just service territory uh lines uh you can currently do that as well okay how will utility boundary maps be transferred and updated going forward uh so exact ticks has already received our data so the utilities service areas are already in there uh it works a lot like what we currently have now where you just upload a shapefile it will replace we may have the ability to just add but i'm not sure about that but um you will upload shape files to your service area and then you would be able to view it before it's being released but it it basically works the way it does now okay and then will there be training for members uh on how to create tickets kind of maybe what are some of the more detailed training plans ahead oh absolutely yeah absolutely i'm not sure on that um that might be a question for xactix at usa811.org i don't do a lot of the training with um web users uh or members so but yes i mean we'll absolutely get a ton of information to you before prior to launch for you to test on a member side and an excavator side looks like that's everything i have at the moment but we did get a lot of questions so i think we might want to pause here for a second to see if anything else comes in here we go um we currently upload our map files monthly will the new system allow for that will the member id codes stay the same yes and yes you can upload as many times as you want and the id's will stay the same a little bit about another i know dead air is not exactly the most exciting thing for everyone out there right now but uh given the way this platform works this is it's the best way to make sure that we don't miss anything um because the questions are important for these exact ticks sessions i believe today yes all right um great great info uh okay uh how often should we upload how often should we upload changes from a mapping standpoint um anytime you make a change i would i would suggest um so i mean you can we don't really recommend it but you could upload several times a day um but yeah i would i would suggest that you upload anytime you do make changes because that's that's what's used when we you know take a ticket in in that area so make sure you receive the ticket okay if ticket format isn't changing how will the new attachment features be viewed on the ticket i'm i'm pretty sure that that is going to be some kind of a link um that's uh you will have to click on to go look that's another technical question that might go to exact ticks but i'm pretty sure there will be a link involved all right i may have missed the answer but can members create emergency locates on this program so can members create an excavator i guess acting as excavators put in an emergency locate for their own excavation needs um so we do have that ability that's more of a policy um and also for the law in indiana uh states that you have to give oral notice so that can't be done um on the web uh kentucky it does not state that in the law but that's more of a policy change that would need to go um to you know probably the board and um but i mean there are there is the capability to do that okay and as we wait for any additional questions as you'll mention i think the the natural transition from this session for a lot of you might be the next one at three o'clock regarding positive response through the one call system because i think there were people that did talk about being able to effectively use this new platform as a communication hub between equal groups so we'd encourage you to to make it to that and ask a few more of those types of questions there we have some other good sessions at three as well uh cga presenting and then also uh in safe which is an indiana agency that provides safety consultation uh and trivia at four o'clock you definitely wanna come it's not a damage prevention event without a chance to win a prize so what i killed about 20 seconds there i thought we might get a question during it but we obviously got about 30 questions already so that's um that's pretty here we go since we use an external ticket management program when will we get information for them to address compatibility issues i'm not sure when that information will go out but the way that we have or the plan is that there will not be any compatibility issues as the way that the ticket will be sent out is the way that it's sent out today so uh of course we will test we'll send out all that you know information with plenty of time for us to work out any kinks if there are any but the plan is to have a seamless transition for our members as possible thank you yeah it's not quite as fun as in french lick for those of you who've been there and we're in the ballroom for questions and we're tossing the the foam microphone around everyone sitting here waiting for people to type but we're getting a lot of participation this way so let's see let me give this about uh here we go go live is march of 2021 will all maps transfer over right away for notification yes um i'm not sure there will be probably some kind of a cutoff date maybe where you can't update your maps or you have to maybe update in both systems i'm not sure how that will work but technically now within xactix they already have our members service areas and the way that they're set up so the data has been there it's they will update closer to the time of cut over but i'm not sure how it will work i'm closer to that date but you there will they have been already moved over to exact ticks and they will be moved over again closer to the date to make sure um the updates are in we are interested in some live questions if anyone has one if you'd rather if you'd rather just talk uh instead of uh typing enough typing today uh but do we we have one a really good one here which is uh i can i can take this one jail when when will recorded videos of sessions be made available so most likely within about a week or so we need time to pull those down uh post those online and then package them and send them out to everyone so the most urgent thing is you will get the the link tomorrow for or the survey that we'll be sending around and we we would like to get your feedback on that but uh if you've attended sessions today which obviously if you've asked a question here you did you will be on our email list to notify you that the recordings are available for you to access oh we have an audio question all right all right so greg harbour where to go greg oh you're there hello okay i just want to know when can alexa check my tickets for me [Laughter] soon hi greg hi it was kind of fun to hear another voice thanks for doing that yeah i was driving i was driving i couldn't type my question uh you can mute me back now all right thanks so much um we we do have another text question here which is um can members update contact phone numbers in exact ticks contact maps for damage prevention staff as well uh yes um they can update it's depending on your permissions you will be able to update the contact information uh for your particular service area uh yeah we're going we're trying to get to more self-service membership you know style membership so that will be um a feature available gotcha and the person who asks actually has his hand raised rick smith so i might mute you and if you wanted to add any context to that um he may be self-muted hi rick rick you're unmuted maybe we answer this question in full uh let's see uh can members add custom messages on tickets so a note from the from a certain utility so can utilities kind of custom on what goes back out to the excavators within the platform i'm sorry you can't what did you say close the question can members add custom messages on tickets a note like for instance a note from the utility type message uh so pop for positive response there is a comment section comment section or is this on the excavator side there is there's also a a remark section so yes i mean you can make um a specific you know comments on on either on either uh cause of response or through the ticket when you're requesting for the locate okay probably hold here for another minute to see if we get any others and then we'll uh we'll wrap up and maybe see some of these folks over at the positive response session or wherever else they may want to go next all right i think at that point then we will go ahead and call that the end of the session so thank you jill thanks everyone for attending today if you have any other questions obviously please send those in to xactix usa811.org and thank you for joining us we'll hope to see you in another session make sure you're registered for those before you arrive and have a great rest of the day thank you thank you